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  • FIRST POST
    • Former MSE David P
    • By Former MSE David P 22nd Oct 14, 10:00 AM
    • 13Posts
    • 5Thanks
    Former MSE David P
    Plusnet broadband top pick, we want your feedback
    • #1
    • 22nd Oct 14, 10:00 AM
    Plusnet broadband top pick, we want your feedback 22nd Oct 14 at 10:00 AM
    Hi all,

    In our broadband guide Plusnet broadband is in our top picks.

    We're after feedback from people who have applied for this deal and want to know your experience and if you had any trouble getting the broadband.

    Thanks for all help in advance
Page 11
    • shaggy
    • By shaggy 15th Aug 17, 10:34 AM
    • 948 Posts
    • 180 Thanks
    shaggy
    I finally got BT to give me a great retentions deal after countless times trying, so I'm waiting now on online chat with Plusnet to cancel my migration over to them! A pain really as you really do have to wait an hour or so. I dont ever recall waiting this long with BT!
    • johnnyfardle
    • By johnnyfardle 15th Aug 17, 7:12 PM
    • 1 Posts
    • 0 Thanks
    johnnyfardle
    Switched to the B/B phone and inclusive deal last month. All good, got the 50 quid cheque within days (fill out the email request). Only problem, my old supplier is still charging despite sending mails requesting 'feedback' on leaving their service. Will give it until next month to see what's going on. (I'll be 72 quid out of pocket by then)
    • grumpycrab
    • By grumpycrab 15th Aug 17, 9:27 PM
    • 3,570 Posts
    • 1,613 Thanks
    grumpycrab
    Only problem, my old supplier is still charging
    Originally posted by johnnyfardle
    BT, if I remember correctly, collected a direct debit after changeoever but paid back the required a month later. If you're worried contact your previous provider.
    If you put your general location in your Profile, somebody here may be able to come and help you.
    • littlecabbage
    • By littlecabbage 29th Nov 17, 1:46 PM
    • 37 Posts
    • 29 Thanks
    littlecabbage
    I have just signed up for the current Plusnet deal - previously wth BT but this deal cheaper, and Plusnet service feedback appeared to be okay.

    So far, they took over the telephone line a week before they were able to book in for an engineer to visit, which they said was necessary to begin the broadband service. So I have been without internet connection for a week. I don't even use my home telephone line, so this was of no use to me.

    The engineer was meant to come today, but having waited at home from 8am-1pm (the time slot booked), and with no-one turning up, I rang customer services. After 20 minutes on hold, somebody finally answered. After being passed around a couple of departments, I was informed that the line had been checked and an engineer visit was not necessary, and that if I now plugged in the new router, it should work.

    I do not know if anyone would have bothered to inform me of this if I hadn't rung them, and I had been previously told not to plug in the router until the engineer had been!

    So I'm not particularly impressed with the service so far, but we shall see what kind of broadband speeds etc I get now....
    • MoneyMate
    • By MoneyMate 29th Nov 17, 2:48 PM
    • 2,877 Posts
    • 13,381 Thanks
    MoneyMate
    Plusnet were not bad until I had issues with speed which they could not resolve, then when I terminated they did not know I had left, 3 months after changing supplier they sent me a email telling me I would be now disconnected.
    There are more questions than answers
    WARNING ! May go silent for unfriendly replies
    Please excuse me Spell it MOST times
    UK Resident
    • Froggy27
    • By Froggy27 1st Dec 17, 11:31 AM
    • 12 Posts
    • 1 Thanks
    Froggy27
    Disappointed with Plusnet.. been with them for almost 20 years.. yes there were madasafish before.. always offered me good prices and discount. We had technical problems mainly speed and dropouts especially lately but eventually they deal with them. Now my contract with discount is over and the new one is 3 times the price for Broadband Only... all is can say is that they had a price increase in June...that's very steep.. so on the hunt for a better deal..
    • cairndog
    • By cairndog 3rd Jan 18, 1:57 PM
    • 197 Posts
    • 92 Thanks
    cairndog
    Plusnet is Rubbish
    I have just signed up for the current Plusnet deal - previously wth BT but this deal cheaper, and Plusnet service feedback appeared to be okay.

    So far, they took over the telephone line a week before they were able to book in for an engineer to visit, which they said was necessary to begin the broadband service. So I have been without internet connection for a week. I don't even use my home telephone line, so this was of no use to me.

    The engineer was meant to come today, but having waited at home from 8am-1pm (the time slot booked), and with no-one turning up, I rang customer services. After 20 minutes on hold, somebody finally answered. After being passed around a couple of departments, I was informed that the line had been checked and an engineer visit was not necessary, and that if I now plugged in the new router, it should work.

    I do not know if anyone would have bothered to inform me of this if I hadn't rung them, and I had been previously told not to plug in the router until the engineer had been!

    So I'm not particularly impressed with the service so far, but we shall see what kind of broadband speeds etc I get now....
    Originally posted by littlecabbage
    Don't expect it to get any better, price isn't everything if you don't want endless hassles and weeks without a connection.

    Just because they are owned by BT means nothing the speed, reliability and service does not compare in any way.

    We had trouble all the time when we were with them. Now we have to bite the bullet and pay the BT price for our superfast broadband to get a stress free connection.

    We are in the Kent countryside and this was always Plusnet's excuse Maybe they are better in towns and suburbs.?

    Once BT put a Green Box in our area it was like magic and we have no other options here anyway.

    Best of luck, hope you get on better soon,
    • grumpycrab
    • By grumpycrab 3rd Jan 18, 2:09 PM
    • 3,570 Posts
    • 1,613 Thanks
    grumpycrab
    Disappointed with Plusnet.. so on the hunt for a better deal..
    Originally posted by Froggy27
    BT and John-Lewis Broadband come under the same hat(sort of). So perhaps a jump back to a BT deal for 12 months?
    John Lewis Broadband is packaged as a sub-package of Plusnet; no razzmatazz as with BT but can get £50 on Quidco (other cashback services may provide more)
    https://www.quidco.com/john-lewis-broadband/

    A minor warning. Had a billing issue going from PN to JL; a "robot" mysteriously changed the calls package without warning one night.
    If you put your general location in your Profile, somebody here may be able to come and help you.
    • Electric97
    • By Electric97 3rd Jan 18, 3:17 PM
    • 1 Posts
    • 0 Thanks
    Electric97
    Sergei
    I signed up to Plusnet 27/11/17, previously with BT infinity 1 no problems, Plusnet much cheaper however went live 19/12/17. Guaranteed minimum of 30 Mbps now been with them 16 days speed quaranteed only received 2 days, speed has been 2.36- 24 Mbps. Wi- fi signal from router is useless, having checked line to router Plusnet state they don't quaranteed Wi- fi signal, we only have tablets, even with device next to router there is no improvement, changed channels no improvement, Plusnet will not accept speed test results from app on tablet. Phoned number in legal bits leaflet to cancel on 22/12/17, 3 days after going live, thinking as per contract I had 14 days to cancel without charge, Person on phone so, so rude wouldn't let me get a word in told the 14 day cancellation ran out 14days after sign up it's only if you don't agree with t &c. This of course is before line went live, they have since put it in writing, " This is not a try before you buy service" .if I want to leave they want £95 + NO refund on yearly line rental paid up front. It doesn't run on BT lines as such it goes on BT WHOLESALE therefore maximum speed drops from BT 52mbps to 38 Mbps. I am still trying to get out. After my experience Plusnet may be cheaper but how they get good reviews I do not know, and too late I have seen other people on their Facebook page with similar experiences. My advice don't touch Plusnet with a barge pole. Customer service and the broadband is absolute rubbish
    • ColinFishwick
    • By ColinFishwick 3rd Jan 18, 3:46 PM
    • 700 Posts
    • 877 Thanks
    ColinFishwick
    I dont think any ISP could guarantee wifi lots of factors at play though router. I use homeplugs to boost wifi I have several around the house

    You can boost my wifi speeds you can get homeplugs that do this now

    http://www.argos.co.uk/product/5585575


    I signed up to Plusnet 27/11/17, previously with BT infinity 1 no problems, Plusnet much cheaper however went live 19/12/17. Guaranteed minimum of 30 Mbps now been with them 16 days speed quaranteed only received 2 days, speed has been 2.36- 24 Mbps. Wi- fi signal from router is useless, having checked line to router Plusnet state they don't quaranteed Wi- fi signal, we only have tablets, even with device next to router there is no improvement, changed channels no improvement, Plusnet will not accept speed test results from app on tablet. Phoned number in legal bits leaflet to cancel on 22/12/17, 3 days after going live, thinking as per contract I had 14 days to cancel without charge, Person on phone so, so rude wouldn't let me get a word in told the 14 day cancellation ran out 14days after sign up it's only if you don't agree with t &c. This of course is before line went live, they have since put it in writing, " This is not a try before you buy service" .if I want to leave they want £95 + NO refund on yearly line rental paid up front. It doesn't run on BT lines as such it goes on BT WHOLESALE therefore maximum speed drops from BT 52mbps to 38 Mbps. I am still trying to get out. After my experience Plusnet may be cheaper but how they get good reviews I do not know, and too late I have seen other people on their Facebook page with similar experiences. My advice don't touch Plusnet with a barge pole. Customer service and the broadband is absolute rubbish
    Originally posted by Electric97
    • grumpycrab
    • By grumpycrab 3rd Jan 18, 3:49 PM
    • 3,570 Posts
    • 1,613 Thanks
    grumpycrab
    previously with BT infinity 1 ... Wi- fi signal from [Plusnet] router is useless,
    Originally posted by Electric97
    Re-use the BT router?
    If you put your general location in your Profile, somebody here may be able to come and help you.
    • Mister G
    • By Mister G 3rd Jan 18, 3:52 PM
    • 587 Posts
    • 351 Thanks
    Mister G
    Re-use the BT router?
    Originally posted by grumpycrab
    Should be able to, as my PN router was just a re-badged BT HomeHub.
    • chazzo
    • By chazzo 8th Mar 18, 9:37 AM
    • 8 Posts
    • 2 Thanks
    chazzo
    Has anyone had problems with the cashback? I'm in the process of moving my dad over to Plusnet. I clicked the MSE big green referral button, but when I asked a Plusnet person about the cashback they said they could see no mention of it on the account.
    • chazzo
    • By chazzo 8th Mar 18, 9:38 AM
    • 8 Posts
    • 2 Thanks
    chazzo
    I've been with Plusnet for several years now. I've been lucky not to have had any problems, but I don't see them as any more or less competent than any other supplier. Their website is clunky and I don't find their billing easy to follow in regard to discounts and price changes.

    The router they sent me some years ago (a Sagemcom 2704N) is as poor as any other ISP-supplied router in terms of Wi-Fi and other features. However, it gave superb performance on a long line in the middle of the Norfolk countryside. I'd previously used a Billion 7800N and a 2-Wire 2700HGV (the old BT Business Hub), both of which used to be recommended for long lines. The Sagemcom 2704N beat them both. It synced at 3 dB and hung on like a bulldog.
    • manutd99
    • By manutd99 16th Mar 18, 1:32 PM
    • 431 Posts
    • 146 Thanks
    manutd99
    Considering taking out contract with plusnet.

    Anyone wanna warn me against them? or advise they are good.

    Need a reliable service with no dropouts
    • sandspider2000
    • By sandspider2000 16th Mar 18, 2:33 PM
    • 134 Posts
    • 30 Thanks
    sandspider2000
    Personally I wouldn't. They were good at the start, but rubbish (slow speeds, poor and disinterested customer service) towards the end (a year ago for me now) once they were taken over by BT.
    • manutd99
    • By manutd99 16th Mar 18, 11:58 PM
    • 431 Posts
    • 146 Thanks
    manutd99
    Personally I wouldn't. They were good at the start, but rubbish (slow speeds, poor and disinterested customer service) towards the end (a year ago for me now) once they were taken over by BT.
    Originally posted by sandspider2000
    Thanks. Probably have to rule them out them out then.
    • buglawton
    • By buglawton 17th Mar 18, 12:11 AM
    • 7,372 Posts
    • 3,875 Thanks
    buglawton
    Reliability of your line - proof against dropouts - will mostly rely on the good offices of monopoly BT-owned Openreach whose technicians (often subcontractors who know nothing about your locality) maintain the actual link to your local exchange. Good luck finding an alternative to them.
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