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  • FIRST POST
    • Former MSE Rebecca
    • By Former MSE Rebecca 16th Jul 14, 4:40 PM
    • 113Posts
    • 96Thanks
    Former MSE Rebecca
    Train Delays guide discussion
    • #1
    • 16th Jul 14, 4:40 PM
    Train Delays guide discussion 16th Jul 14 at 4:40 PM


    Hi all,

    We've written a new Train Delays guide for the website and we'd love your feedback.

    How did you find the info? Was it useful? Do you have any other tips you'd add?

    Thanks for your help!

    MSE Rebecca
    Last edited by Former MSE Rebecca; 28-07-2014 at 3:34 PM.
Page 2
    • Dashimus
    • By Dashimus 11th Nov 15, 7:21 PM
    • 3 Posts
    • 1 Thanks
    Dashimus
    Try this perhaps?

    recenttraintimes(dot)co(dot)uk

    If you do the search, and then when the result window comes up click "Display more actual times" you can pan back through the records until you reach your train you took.

    Hopefully you can find the exact arrive time and compare to the advertised time. Look for the Bold Red number with an L after it.

    Let us all know if you or First Hull Trains are correct.
    • diamonds
    • By diamonds 14th Dec 15, 4:09 PM
    • 5,985 Posts
    • 1,603 Thanks
    diamonds
    Just a question anyone in the know, Euston - Glasgow QS Virgin West arrived 30 mins late, 50% Delay Repay refund confirmed today. Missed last (booked with Virgin) connecting train, had to buy a single to Edinburgh and then a single ongoing to destination which worked out more expensive than the Virgin Advance ticket to GQS.


    Can I claim the cost of both single tickets back from Virgin ?
    SO... now England its the Scots turn to say dont leave the UK, stay in Europe with us in the UK, dont let the tories fool you like they did us with empty lies... You will be leaving the UK aswell as Europe
    • Voyager2002
    • By Voyager2002 15th Dec 15, 8:21 PM
    • 12,143 Posts
    • 8,262 Thanks
    Voyager2002
    Just a question anyone in the know, Euston - Glasgow QS Virgin West arrived 30 mins late, 50% Delay Repay refund confirmed today. Missed last (booked with Virgin) connecting train, had to buy a single to Edinburgh and then a single ongoing to destination which worked out more expensive than the Virgin Advance ticket to GQS.


    Can I claim the cost of both single tickets back from Virgin ?
    Originally posted by diamonds
    You can always ask, but what you should have done was contact station staff in Glasgow, who almost certainly would have given you authority to travel by the route you took in order to complete your journey.
    • diamonds
    • By diamonds 19th Dec 15, 3:37 PM
    • 5,985 Posts
    • 1,603 Thanks
    diamonds
    You can always ask, but what you should have done was contact station staff in Glasgow, who almost certainly would have given you authority to travel by the route you took in order to complete your journey.
    Originally posted by Voyager2002
    No, the new Dutch franchise said only if departing a late Scotrail for connection. Further research shows that to be bull.

    Anyway Virgin gave me £10 cash Delay Repay compo and a £45 rail voucher for use on any train company, £55 for a £20 ticket quite a good investment.

    They would only refund the Virgin ticket section at 50% even though they booked the Scotrail connection, so the voucher covers both connecting trains from Glasgow onwards at £31 and my taxi at £4 as arrived past public transport connection times, so a 2 hour+ delay actually is worse than minimum wage rates before tax lol


    Not complaining though £10 up in total and a £45 rail voucher valid for 12 months. I might push them a bit more though since its coming out our tax - the delay is being paid via Network Rail Compensation to Virgin Rail, who no doubt make profit not a loss or break even off such a bulk payment from NR.
    SO... now England its the Scots turn to say dont leave the UK, stay in Europe with us in the UK, dont let the tories fool you like they did us with empty lies... You will be leaving the UK aswell as Europe
    • jk76
    • By jk76 29th Jan 16, 9:38 PM
    • 4 Posts
    • 0 Thanks
    jk76
    entitlement to compensation
    I was due to travel on the 5th December 2015 when storm Desmond struck. Northern rail cancelled all trains and trains between Carlisle and Preston were also cancelled by rail operators so in the end I had to drive from Workington to Manchester. I had to pay for the parking at Manchester for 6 weeks and then on return had no need for the train tickets back home. The trouble is these were advance saver tickets so not sure I can claim, so any advice would be great please?
    • murch1s0n
    • By murch1s0n 6th Apr 16, 9:56 PM
    • 1 Posts
    • 1 Thanks
    murch1s0n
    Why only Financial compensation?
    As I am over 60, I do not have to pay to travel home in the evening. Yet my evening is totally disrupted if I have to divert to the Wetherspoons pub on Cannon Street station as I am now too old with coping with sardine trains.
    Surely they can come up with something to compensate me? Refund my unexpected drinks bill for the evening or allow me to have dinner on them.
    • OracsRevenge
    • By OracsRevenge 26th Aug 16, 2:21 PM
    • 3 Posts
    • 0 Thanks
    OracsRevenge
    Chiltern Railways compensation
    Hi,

    The article says that Chiltern Railways is part of the "Delay Repay" scheme and should pay out for delays regardless of the cause.

    Tried it and they still say that they don't pay compensation for anything out of their control, bridge issues, vandalism, etc
    • Blackbeard of Perranporth
    • By Blackbeard of Perranporth 26th Aug 16, 2:32 PM
    • 5,103 Posts
    • 30,645 Thanks
    Blackbeard of Perranporth
    As I am over 60, I do not have to pay to travel home in the evening. Yet my evening is totally disrupted if I have to divert to the Wetherspoons pub on Cannon Street station as I am now too old with coping with sardine trains.
    Surely they can come up with something to compensate me? Refund my unexpected drinks bill for the evening or allow me to have dinner on them.
    Originally posted by murch1s0n
    Enjoy, though be steady on the number you have!
    Commemorate Celebrate Inspire
    #RAF100 A century of service!
    • p00hsticks
    • By p00hsticks 26th Aug 16, 2:33 PM
    • 6,251 Posts
    • 6,707 Thanks
    p00hsticks
    Hi,

    The article says that Chiltern Railways is part of the "Delay Repay" scheme and should pay out for delays regardless of the cause.

    Tried it and they still say that they don't pay compensation for anything out of their control, bridge issues, vandalism, etc
    Originally posted by OracsRevenge
    Welcome to the forum..

    I'm not sure if you're asking for advice or just making a statement, but if the former you will be better re-posting on the 'public transport' board here

    http://forums.moneysavingexpert.com/forumdisplay.php?f=225

    This board is intended for discussing overseas travel, hence the sparcity of posts on this particular thread
    • OracsRevenge
    • By OracsRevenge 1st Sep 16, 10:24 AM
    • 3 Posts
    • 0 Thanks
    OracsRevenge
    Hi p00hsticks,

    On the main Train Delays article it has a link that leads directly to this forum thread for readers to give feedback on the article.


    Thanks
    • meganr2
    • By meganr2 16th Sep 16, 11:12 AM
    • 1 Posts
    • 0 Thanks
    meganr2
    Hi there, my husband's 5.57am train to london was cancelled today. The station being closed for several hours after overnight flooding. We rang GWR who said he would not be able to claim a refund as it was out of their control. Your guidance doesn't say when refunds are not available i.e. "We donít normally offer compensation because of something outside of our control like trespassing, vandalism, severe weather, someone being hit by a train or a security alert."

    Do you have any guidance on what he could do now to try to recoup his losses? He had bought a first class ticket costing over £100. If he had made it into London, he would have been able to claim it back on expenses, but as he had to cancel the meeting, he cannot. Any advice would be gratefully received,
    • Jim02
    • By Jim02 9th Dec 16, 11:42 AM
    • 139 Posts
    • 14 Thanks
    Jim02
    GWR - new tactics?
    I submitted a claim to GWR in AUGUST, and I've just heard back.

    My train was delayed by 34 minutes due to gravel on the track from a freight train, and I missed my connection as a result.

    GWR are claiming that my delay was caused not by them, but by the operator of my onward journey!

    Of course, the "recent train times" website doesn't go that far back (23rd August).

    Luckily, I took a picture of the matrix screen as I got off the train, clearly showing that the arrival time was AFTER the departure of my connection.

    So I've replied to GWR's email in fairly stiff terms, enclosing the picture and reminding them of the circumstances of the delay. Hopefully they'll 'fess up; if not I'll go for a FoI request for that day's train times.

    But be aware - GWR are clearly not above trying to shift blame to other operators to avoid paying out for legitimate claims.
    • Stoke
    • By Stoke 9th Dec 16, 11:48 AM
    • 2,290 Posts
    • 1,556 Thanks
    Stoke
    I'm trying to claim for a London Midland that was cancelled the other day. Then the next one was cancelled too. So I had to wait over an hour, and was late for work. Hoping to get a refund of sorts, probably get 25% but there we go. I'll make it up by not paying for a few days.
    • Kite2010
    • By Kite2010 11th Dec 16, 5:44 PM
    • 4,125 Posts
    • 3,525 Thanks
    Kite2010
    I submitted a claim to GWR in AUGUST, and I've just heard back.

    My train was delayed by 34 minutes due to gravel on the track from a freight train, and I missed my connection as a result.

    GWR are claiming that my delay was caused not by them, but by the operator of my onward journey!

    Of course, the "recent train times" website doesn't go that far back (23rd August).

    Luckily, I took a picture of the matrix screen as I got off the train, clearly showing that the arrival time was AFTER the departure of my connection.

    So I've replied to GWR's email in fairly stiff terms, enclosing the picture and reminding them of the circumstances of the delay. Hopefully they'll 'fess up; if not I'll go for a FoI request for that day's train times.

    But be aware - GWR are clearly not above trying to shift blame to other operators to avoid paying out for legitimate claims.
    Originally posted by Jim02
    GWR changed their customer services to outsource it to Capita earlier in the year...

    ...Otherwise known as Crapita
    • Elara
    • By Elara 26th Jul 17, 11:22 PM
    • 2 Posts
    • 0 Thanks
    Elara
    Virgin trains - brilliant, fill in form online, got the delay repay (my train was cancelled so delayed me)


    Cross country - pain in neck, Paddington closed and they passed it to GWR so I contacted my MP who is going to make sure the complaint re my nightmare journey is followed through. ( icouldnt get home because Paddington closed, took 6 hours to get to Reading so no trains home to Cornwall so late so travelled the next day. so delayed 22 hours - luckily had friends I could stay with. wont ever buy tickets from Cross country again and am looking at buying a car
    • seaves91
    • By seaves91 19th Feb 18, 8:37 AM
    • 1 Posts
    • 0 Thanks
    seaves91
    2 x Advanced Single Vs. Return Tickets
    Morning All,

    I was wondering if anyone had any experience of being reimbursed for only part of their journey due to purchasing advance singles instead of a return?

    My partner and I were delayed for over 6 hours (arriving at our destination gone midnight!) on a Transpennine Express service in December. One of the only things keeping us going when we were stood in minus temperatures for over an hour at 10pm, was the thought of having our £150 train ticket refunded in full due to the length of the delay.

    However, we have (finally) received confirmation from Transpennine Express that they will be refunding us £85. When I questioned this, they informed me it was because we were travelling on advanced singles therefore were only eligible for the one leg of the journey.

    When we booked these tickets via the TrainLine, I was under the impression I was booking us a return journey. I selected "add return", the tickets I received stated "outbound" and "return" journey (although they do also say advance single).

    Is this correct? Are we really only entitled to half of our money back??

    Thank you!
    • martindow
    • By martindow 19th Feb 18, 11:41 AM
    • 7,584 Posts
    • 4,312 Thanks
    martindow
    Morning All,

    I was wondering if anyone had any experience of being reimbursed for only part of their journey due to purchasing advance singles instead of a return?

    My partner and I were delayed for over 6 hours (arriving at our destination gone midnight!) on a Transpennine Express service in December. One of the only things keeping us going when we were stood in minus temperatures for over an hour at 10pm, was the thought of having our £150 train ticket refunded in full due to the length of the delay.

    However, we have (finally) received confirmation from Transpennine Express that they will be refunding us £85. When I questioned this, they informed me it was because we were travelling on advanced singles therefore were only eligible for the one leg of the journey.

    When we booked these tickets via the TrainLine, I was under the impression I was booking us a return journey. I selected "add return", the tickets I received stated "outbound" and "return" journey (although they do also say advance single).

    Is this correct? Are we really only entitled to half of our money back??

    Thank you!
    Originally posted by seaves91
    If you were delayed on the outbound trip but the return was OK they will pay compensation for the delayed part. There is nothing to be compensated for the return journey assuming that ran as normal.

    Incidentally don't use Trainline next time as they charge a fee. Most train operating companies offer the same fares and no fees.
    • Eric Crassus
    • By Eric Crassus 8th Mar 18, 9:02 AM
    • 1 Posts
    • 0 Thanks
    Eric Crassus
    Snow delays on "wrong" train
    Last week I had an advance single for a Cross Country train. The station staff recommended that I get on a Virgin train which left 30 minutes before the train for which I had a ticket, as the service in general on that line was subject to delays and operators were accepting one another's tickets. The train I used was 2 and a half hours late, and the train I "should" have used was behind that and would have been at least as late. Do you know whether it is possible to make a claim, and if so, to which operator?! Thanks..
    • stragglebod
    • By stragglebod 8th Mar 18, 12:13 PM
    • 132 Posts
    • 129 Thanks
    stragglebod
    You claim for the delay to your actual journey, so in your case to Virgin.
    • LaurenMarie
    • By LaurenMarie 27th Mar 18, 10:30 AM
    • 2 Posts
    • 0 Thanks
    LaurenMarie
    Northern rail are terrible
    Just be warned - I made a delay repay complaint to northern rail 5 weeks ago explaining how they terminated my train and i ended up missing my flight. The customer service team have just replied to me today acknowledging my complaint and asking me for a photo of my ticket. It was 5 weeks ago so of course I no longer have it. The customer service team are obviously understaffed and unprofessional and do not want to process any kind of good will or compensation. I will be paying the extra for taxis in future as this is around the third time my train has terminated with no warning . Bad going northern rail - step it up!!
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