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Thanks Lungboy.
I did have a DD set up with them and my bank details have never changed, but no payments have ever been taken from SLC.
I have also thought about this and wondered if it could be an admin error by SLC because, like you say, if I had missed deferment they would have taken money from my account (and I would have noticed this after 1 or 2 months and got in touch). All my forms were sent to my parents address too, so it's not like they were going to a previous address.
Originally posted by checkonetwo
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You should visit your bank and ask them to confirm who deleted the direct debit.
Long term Erudio watchers will remember that they ballsed things up a few years ago with regard to taking money from people erroneously and simply decided to rectify the situation by deleting direct debits. I can't remember offhand the specific timeframe of this event but I do remember in my case how I received a letter saying I had a DD set up with them a week before finding the DD had been erased. I complained to Erudio who stated that I had deleted the DD, a statement completely refuted by Natwest Bank.
The DD that was deleted was a) set up in the days of the SLC holding my loans and b) was used successfully to take money by Erudio at the very beginning. Indeed, my first contact with Erudio was having them take money from my account after receiving absolutely sweet FA in the form of paperwork from them regarding the sale of my loans, deferment, anything.
It is quite likely that your DD was deleted by Erudio and you should therefore visit your bank and request details of when the DD was deleted. They should be able to give you a printout of this.
If you do that, come back on the thread and let me know what date your DD was deleted and by whom. I'll dig out my Erudio file (which has been rather quiet since the good old days when they started up) and see if my date corresponds with yours.
Obviously if you can prove that it was Erudio themselves who deleted the DD, then it gives you far stronger grounds of complaint.