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  • FIRST POST
    • Just Passing Bi
    • By Just Passing Bi 14th Mar 14, 3:07 PM
    • 268Posts
    • 20Thanks
    Just Passing Bi
    0 WOW
    Anyone used Loveholidays.com
    • #1
    • 14th Mar 14, 3:07 PM
    0 WOW
    Anyone used Loveholidays.com 14th Mar 14 at 3:07 PM
    Not as popular as Travel Republic / OTB / Expedia etc., etc., so unsure whether to use them or not?
Page 2
    • Alan Bowen
    • By Alan Bowen 3rd Apr 17, 5:16 PM
    • 3,025 Posts
    • 1,529 Thanks
    Alan Bowen
    This is getting silly, Hays travel and Hayes and jarvis are two entirely separate businesses. Love used to be part of the Hays group using their licences when they didn't have their own, Hayes and Jarvis was a long haul operator bought by First Choice and recently sold by them. They have nothing whatsoever to do with Love Holidays
    • Pollycat
    • By Pollycat 3rd Apr 17, 5:45 PM
    • 19,641 Posts
    • 52,406 Thanks
    Pollycat
    And the thread was a year old before being brought back from the dead by someone posting incorrect information.

    From Hayes and Jarvis website:
    Peace of mind: We are fully ATOL protected so you can be absolutely sure that your money is safe. Hayes and Jarvis is a trading name of Specialist Holidays (Travel) Limited, a member of the TUI Travel PLC group of companies. We are fully bonded in compliance with the Package Travel, Package Holidays, and Package Tours Regulations 1992. The money you pay to us for package holidays is fully protected by means of ATOL (number 1275) and ABTA (membership number V1464), and we are members of IATA. If you book arrangements other than an ATOL protected air package or flight booking, or a package holiday we do not provide financial protection.
    http://www.hayesandjarvis.co.uk/about-us/our-history/

    I didn't realise they were part of TUI until I rang a number on the Thomson Worldwide website several years ago and it was answered by "Hayes & Jarvis".
    • BWill
    • By BWill 10th Jun 17, 10:52 AM
    • 6 Posts
    • 1 Thanks
    BWill
    Stranded
    On a recent holiday to Spain we arranged our transfers with them as well. I emailed them three days before the return to get the transfer details & got a very quick reply promising to email back the information the day before our return. They never did so I chased them and still haven't had a reply a month later. No response at all.

    We eventually sorted it out ourselves but it wasn't easy.

    Not surprisingly I don't rate them at all.
    • CBLegacy
    • By CBLegacy 5th Sep 17, 10:20 AM
    • 1 Posts
    • 0 Thanks
    CBLegacy
    my experience with LoveHolidays
    Yesterday my mum & I left to go to Corfu for a week long holiday organised entirely using LoveHolidays website 6 weeks ago. They had booked us at a private long stay car park but did not provide any postcode so this took us a long time to find with the sat nav.
    We arrived at Thomas Cook check in to be told they couldn't find us on the system. After a few calls by check in staff we were told that the flight had been booked by LoveHolidays but not paid for and so cancelled. We were advised to get in touch with LoveHolidays immediately but the phone desk was not open as this was 10pm at night. We decided it wasn't worth the risk to buy new flight tickets as the same may have happened with the hotel. Today we have been trying to get hold of LoveHolidays only to be put on hold for prolonged periods. My mum & I are fearing the worst and don't expect to get any of the money back.

    This whole experience has been one of the worst of our lives when it should have been one of the best. Feel like crying some more...
    • Heedtheadvice
    • By Heedtheadvice 5th Sep 17, 12:41 PM
    • 792 Posts
    • 379 Thanks
    Heedtheadvice
    Will not use Loveholidays again.
    As posted previously on this thread the value of any purchase support is partly shown when things go wrong.

    My experience was associated with the failed low-cost holidays booked as an ATOL covered break with Loveholidays.com. So as many will know it all went wrong when lch failed.
    Loveliest.com should have sorted out accommodation payment as per their ATOL certificate or provided an alternative.

    In a nutshell they did not.

    They were also obliged under the booking terms and conditions to provide support.
    They did not, although they did tell me of the failure and said they would sort it all out.

    I fought for reimbursement of my costs (eventually got it back in full) and also some compensation for a partially ruined holiday as they did not provide the agreed support. No compensation has been forthcoming.

    As an aside it has now become clear to me how convoluted and lacking in transparency holiday bookings can be. I deplore the companies (and regulating authorities) for allowing the online booking organisations to have sloping shoulders hiding behind 'agency' status with even those companies you may think you have booked the parts of your holidays with sometimes being quite remote from the end suppliers. Investigating my recent holidays show chains of companies involved and a decided lack of clarity. This last comment applies equally to probably all online travel agents (and possibly high street shops too?) not just Loveliest.com
    • houseoflords
    • By houseoflords 27th Jan 18, 7:35 PM
    • 1 Posts
    • 0 Thanks
    houseoflords
    HIDDEN CHARGES love holidaysBooked Florida hotel total cost 140 Booked Florida hot
    Booked Florida hotel total cost 140 next day wanted to change to better hotel loveholidays charge 75 per person admin to upgrade hotel 150 for a 140 booking plus difference in hotel price, decided to cancel site says 25 to cancel because I opted for deposit they charge 14.95 for this on top of the 25, they will not speak on the phone about cancellations and take the money from your credit card without permission. fees are hidden in the website
    They state the rooms are flexible amendments, but will not answer emails. AVOID
    • Pollycat
    • By Pollycat 27th Jan 18, 7:58 PM
    • 19,641 Posts
    • 52,406 Thanks
    Pollycat
    Booked Florida hotel total cost 140 next day wanted to change to better hotel loveholidays charge 75 per person admin to upgrade hotel 150 for a 140 booking plus difference in hotel price, decided to cancel site says 25 to cancel because I opted for deposit they charge 14.95 for this on top of the 25, they will not speak on the phone about cancellations and take the money from your credit card without permission. fees are hidden in the website
    They state the rooms are flexible amendments, but will not answer emails. AVOID
    Originally posted by houseoflords
    What are loveholidays terms for amendments?
    What are loveholidays terms for cancellation?
    How are fees 'hidden' on the website?
    • save4u
    • By save4u 20th Feb 18, 10:36 AM
    • 35 Posts
    • 13 Thanks
    save4u
    Warning AVIOD loveholidays like the plague.
    A cautionary tale.....I picked up this site via trivago and booked for a single night's accommodation by credit card. As soon as I had their confirmation I realised that I had booked a week ahead of the date I required. I rang them and explained my situation and received the following email some 2 days later.

    "Thank you for contacting loveholidays with your request to change the dates of your booking from (22 Oct 2018 for 1 nights) to (15 Oct 2018 for 1 nights).
    We have looked into this for you and can confirm that the current costs to change your Dates would be as follows -
    Original Accommodation Cost: 45.00
    New Accommodation Cost: 50.82
    !!!8226; Dates: Mon 15 Oct '18
    !!!8226; Nights: 1 nights
    !!!8226; Board type: Bed & Breakfast
    !!!8226; Guests: 1 Adult
    !!!8226; Room 1:
    !!!8226; 1 Adult
    !!!8226; Double or Twin Room
    Love Holidays Admin Fee (75.00 per person):

    Total Price Difference: 125.82"

    So loveholidays are asking me to pay 125.82 to change dates on a single night stay originally costing 45 which is still shown on their site
    (via trivago) at this price for the revised dates........a total rip off and sharp practice on their part.
    Does anybody have any suggestions as I am writing this off as a lesson learned and vow to never EVER use them again. ...AVOID...AVOID...AVOID
    Save a Lert
    • stevenhp1987
    • By stevenhp1987 20th Feb 18, 1:15 PM
    • 563 Posts
    • 466 Thanks
    stevenhp1987
    Warning AVIOD loveholidays like the plague.
    A cautionary tale.....I picked up this site via trivago and booked for a single night's accommodation by credit card. As soon as I had their confirmation I realised that I had booked a week ahead of the date I required. I rang them and explained my situation and received the following email some 2 days later.

    "Thank you for contacting loveholidays with your request to change the dates of your booking from (22 Oct 2018 for 1 nights) to (15 Oct 2018 for 1 nights).
    We have looked into this for you and can confirm that the current costs to change your Dates would be as follows -
    Original Accommodation Cost: 45.00
    New Accommodation Cost: 50.82
    !!!8226; Dates: Mon 15 Oct '18
    !!!8226; Nights: 1 nights
    !!!8226; Board type: Bed & Breakfast
    !!!8226; Guests: 1 Adult
    !!!8226; Room 1:
    !!!8226; 1 Adult
    !!!8226; Double or Twin Room
    Love Holidays Admin Fee (75.00 per person):

    Total Price Difference: 125.82"

    So loveholidays are asking me to pay 125.82 to change dates on a single night stay originally costing 45 which is still shown on their site
    (via trivago) at this price for the revised dates........a total rip off and sharp practice on their part.
    Does anybody have any suggestions as I am writing this off as a lesson learned and vow to never EVER use them again. ...AVOID...AVOID...AVOID
    Originally posted by save4u
    Book the room yourself at the 50.82 price and consider the original booking a lost cause?

    You made the mistake, I'd hazard a guess that the 75 alteration fee is included in their T&C (most bookings are non-refundable?).
    • Raymondo111
    • By Raymondo111 20th Feb 18, 2:51 PM
    • 147 Posts
    • 59 Thanks
    Raymondo111
    After hearing about the number of Online Booking Agency problems re errors etc I went direct with the Hotel I was looking at in Barcelona, booking direct was cheaper for both the room and breakfast plus it has a flexible cancellation option. You have to do your homework but most agencies get a commission from the hotels normally about 15%, very rarely do you find that going direct to the Hotel is more expensive.
    • walp
    • By walp 22nd Feb 18, 11:03 AM
    • 33 Posts
    • 28 Thanks
    walp
    Love holidays are a bunch of ripoff merchants. Booked with them with their ad stating I had made a 450 pound saving. As a matter of interest, I checked out the cost of booking the hotel direct and even there it was much cheaper. Travel Republics price turned out to be even cheaper.
    Even though they would still have made a killing, they refused to budge on their price and informed me that I could cancel at the cost of 75 pounds plus FULL flight cost.
    They allow a price match, but within the most ridiculous sets of conditions and only within 24 hours of made booking.
    I contacted them and it was obvious by the pre prepared statements the sarcastic and unhelpful agent gave that she was well practised in telling unhappy customers that they are not interested and will not give an inch.
    It seems a cooling off period does not apply to booked holidays, and the holiday company can get away with claiming you are making massive savings (the example for mine being 451), even when it is easy to prove that it is actually cheaper booking direct.
    Awful company that doesn't care and shuts the door in your face the minute they have your money (and their instalment charges are higher than other companies).
    Avoid.
    Will always look at direct prices first now, but Love Holidays really are the pits.
    • walp
    • By walp 22nd Feb 18, 11:18 AM
    • 33 Posts
    • 28 Thanks
    walp
    Ps: I feel sorry for you re the 75 quid fee. Everything seems to cost Love Holidays 75 quid to be honest.
    When you book they state "free amendments to your holiday providing new details do not incur higher costs".
    They do state that within two weeks there are admin fees, so I take it yoi are within the 2 week hol start period???
    Perhaps not, as they are definitely a tricky company to deal with and may well hide other fees within the small print.
    I have actually applied for the price match guarantee they offer against Travel Republics cheaper price. It's a painstaking process, I can tell you, and EVERY SINGLE ASPECT (flight, dates, baggage) must be EXACTLY the same. You need to take loads of dated screenshots of the comparable deal too, as they state they will not help you prove anything either. As stated it must also be done within 24 hours.. I have just sent this off having adhered to every rule, but do wonder what happens if they "never receive" said email. Very easy to press the delete button I feel and how do I prove it was ever sent.. Love holidays have not exactly filled me with confidence on the honesty stakes (eg; "you have saved 451" meaning "you will be paying "50 more over the direct booked price").
    I will report back here if that happens, and to be honest will post my experience just about everywhere I can find if they do that to me.
    Last edited by walp; 22-02-2018 at 11:22 AM. Reason: Mistakes
    • save4u
    • By save4u 23rd Feb 18, 4:05 PM
    • 35 Posts
    • 13 Thanks
    save4u
    Warning AVIOD loveholidays like the plague.
    A cautionary tale.....I picked up this site via trivago and booked for a single night's accommodation by credit card. As soon as I had their confirmation I realised that I had booked a week ahead of the date I required. I rang them and explained my situation and received the following email some 2 days later.

    "Thank you for contacting loveholidays with your request to change the dates of your booking from (22 Oct 2018 for 1 nights) to (15 Oct 2018 for 1 nights).
    We have looked into this for you and can confirm that the current costs to change your Dates would be as follows -
    Original Accommodation Cost: 45.00
    New Accommodation Cost: 50.82
    !!!8226; Dates: Mon 15 Oct '18
    !!!8226; Nights: 1 nights
    !!!8226; Board type: Bed & Breakfast
    !!!8226; Guests: 1 Adult
    !!!8226; Room 1:
    !!!8226; 1 Adult
    !!!8226; Double or Twin Room
    Love Holidays Admin Fee (75.00 per person):

    Total Price Difference: 125.82"

    So loveholidays are asking me to pay 125.82 to change dates on a single night stay originally costing 45 which is still shown on their site
    (via trivago) at this price for the revised dates........a total rip off and sharp practice on their part.
    Does anybody have any suggestions as I am writing this off as a lesson learned and vow to never EVER use them again. ...AVOID...AVOID...AVOID
    Originally posted by save4u
    PRICING: 'NIL'
    CUSTOMER SERVICE: 'NIL'
    FAIRNESS: 'NIL' 'NIL' 'NIL'
    I have now replied to Love Holidays email above asking how much for a cancellation and (surprise)...no response.
    I have re-booked with the original hotel for the correct date for 40 which is a darn sight cheaper than the extra 125 demanded by love(less) holidays and have learnt my lesson the hard way....don't EVER use them as they have 'nil' customer service and are a total rip off. There are far better agents out there for both price and service who are prepared to treat their customers fairly; I made a big mistake at the outset by not consulting this forum first.
    Save a Lert
    • Pollycat
    • By Pollycat 23rd Feb 18, 8:19 PM
    • 19,641 Posts
    • 52,406 Thanks
    Pollycat
    Always do your research before parting with hard-earned cash.
    • walp
    • By walp 26th Feb 18, 10:41 AM
    • 33 Posts
    • 28 Thanks
    walp
    Promised Id reply as goes my final experience with love holidays (above 2 posts), and so here it is.
    I don't know exactly if they would have accepted my price match claim, and as it was 100% a legitimate one I would have hoped so.. But what finally sorted things for me was finding out that they were offering two vastly differently priced accommodation rooms at the resort I booked despite (as I later found out) then being exactly the same.
    One was described as "studio room only" for around 350 for the period, the other was described as "studio self catering" for 450. To me and the rest of the world "room only" would denote just a room (no self catering facilities). As I needed a cooker etc (self catering) I went for the self catering price.
    I then went to the actual providers website to find that the lowest standard of room was the studio, and that all had the full self catering provision. I then contacted the hotel itself who confirmed this and voiced concern that their rooms were being offered in this way.
    I fed all this back to Love Holidays who then strangely had a change of heart. I could keep the flight at advertised cost (a price I was happy with), cancel the holiday part for no cancellation fee & have the instalment fees removed. I have now paid fully for the flight and have the tickets directly from the airline. I then booked the same studio room at the same resort for the same 15 nights that match my flights from "Stayforlong" for 313 via Expedia.. The last room available at that rate, nothing to pay until a fortnight before and fully cancellable at no cost up to the point of paying..
    Very happy now, but I have learned now not to take things at face value. I am sorry, but there are some unfair and unpleasant staff at Love Holidays who will have no sympathy whatsoever should you feel duped in any way, but there are also a couple there who will eventually listen and act fairly if there is a real injustice.
    I have to say that other providers (such as Travel Republic and Sunshine) had stated the same double standards of pricing for what was the same room at the same resort, so it was not a deliberate attempt to rip off. It seems that love holidays are just an agent and different providers describe and charge accommodation differently..
    Haha... I would advise holiday seekers to look out for this practice to be honest... Another reason to research fully before pressing the buy button I think..
    Pretty sure I only did ok out of this because the deceit and rip off evident in offering the same accommodation at two different tiers and description does clearly suggest dishonest practice and that it was publicity they could do without (although as stated, as other companies offering the same holiday has the same double standard I really don't think that Love Holidays were aware of it).
    I would however feel pretty confident that the industry knows that this does go on...
    I had made love holidays fully aware that I would have stopped at nothing to paste my experience everywhere I possibly could, and so I think they considered treating me fairly on this occasion in their best interests.
    I won't be caught out a second time and now I understand fully their conditions and manner of dealing with their customers, I would only ever book a last minute holiday with them if they really were the very cheapest out there.
    It is worrying for a start that a seemingly legitimate cut price holiday firm can offer a holiday exponentially more expensive than booking direct... I will always compare to direct pricing in future..
    I doubt many will come out as positively with Love Holidays as I did.
    • walp
    • By walp 26th Feb 18, 11:05 AM
    • 33 Posts
    • 28 Thanks
    walp
    To SAVE2U..
    Yes. This does seem to be their practice.
    I would advise you to speak to one of the telephone agents again, stay polite and calm (not easy I know.. I struggled).
    If despite reasoning for some kind of gesture (partial or full refund under the circumstances etc) they refuse to understand, make it very clear to them that you are posting on MSE as concerns it and remain determined to find all the time in the world it takes to criticise them publically via every avenue.
    Then also post a negative review with your booking number displayed on TrustPilot. They do monitor this, and negative reviews all receive an (admittedly pasted) note saying that they will look into your complaint..
    Probably horse feathers, but worth a try and at least will be another bad reflection on them.
    Interestingly, TrustPilot gives them 4 out of 5 stars out of 2000 off reviews, but all recent reviews are horrific (their earlier ones good... which suggests a definite downturn in the quality of this company's service). I contacted TrustPilot to point this out, and they replied that their policy was to publish the score as a whole, not based on more recent patterns a policy which clearly favours the business in question..
    Might also be worth contacting the hotel who may just refund you a portion of the cost given that they can rent the room out again (and knowing that they will still retain the fee from Love Holidays)... Long shot I know
    I guess given all of the above your best option otherwise seems leaving it as is, losing the 45 and rebooking somewhere else.
    It stinks, but good luck
    Last edited by walp; 26-02-2018 at 11:06 AM. Reason: Spelling
    • walp
    • By walp 26th Feb 18, 11:15 AM
    • 33 Posts
    • 28 Thanks
    walp
    Ps.. Their holiday admin fee (ie for anything) is 75.
    Not worth cancelling in many cases. If you also book a trip that has instalment oayments, they will also continue to take those unless you cancel via their cancellation process..
    Have flights with them and you lose the cost of those also (I think you can still use the flight but must pay for it as according to them it is not cancellable).
    If you then threaten to close the card account that the installments are based upon (and you are unfortunate to be addressing one of the less pleasant member of staff), then prepare yourself for sarcasm, threats of being harassed by post and being taken to court for the full outstanding amount of your holiday..
    Nice
    • Pollycat
    • By Pollycat 26th Feb 18, 11:18 AM
    • 19,641 Posts
    • 52,406 Thanks
    Pollycat
    Promised Id reply as goes my final experience with love holidays (above 2 posts), and so here it is.
    I don't know exactly if they would have accepted my price match claim, and as it was 100% a legitimate one I would have hoped so.. But what finally sorted things for me was finding out that they were offering two vastly differently priced accommodation rooms at the resort I booked despite (as I later found out) then being exactly the same.
    One was described as "studio room only" for around 350 for the period, the other was described as "studio self catering" for 450. To me and the rest of the world "room only" would denote just a room (no self catering facilities). As I needed a cooker etc (self catering) I went for the self catering price.
    I then went to the actual providers website to find that the lowest standard of room was the studio, and that all had the full self catering provision. I then contacted the hotel itself who confirmed this and voiced concern that their rooms were being offered in this way.
    I fed all this back to Love Holidays who then strangely had a change of heart. I could keep the flight at advertised cost (a price I was happy with), cancel the holiday part for no cancellation fee & have the instalment fees removed. I have now paid fully for the flight and have the tickets directly from the airline. I then booked the same studio room at the same resort for the same 15 nights that match my flights from "Stayforlong" for 313 via Expedia.. The last room available at that rate, nothing to pay until a fortnight before and fully cancellable at no cost up to the point of paying..
    Very happy now, but I have learned now not to take things at face value. I am sorry, but there are some unfair and unpleasant staff at Love Holidays who will have no sympathy whatsoever should you feel duped in any way, but there are also a couple there who will eventually listen and act fairly if there is a real injustice.
    I have to say that other providers (such as Travel Republic and Sunshine) had stated the same double standards of pricing for what was the same room at the same resort, so it was not a deliberate attempt to rip off. It seems that love holidays are just an agent and different providers describe and charge accommodation differently..
    Haha... I would advise holiday seekers to look out for this practice to be honest... Another reason to research fully before pressing the buy button I think..
    Pretty sure I only did ok out of this because the deceit and rip off evident in offering the same accommodation at two different tiers and description does clearly suggest dishonest practice and that it was publicity they could do without (although as stated, as other companies offering the same holiday has the same double standard I really don't think that Love Holidays were aware of it).
    I would however feel pretty confident that the industry knows that this does go on...
    I had made love holidays fully aware that I would have stopped at nothing to paste my experience everywhere I possibly could, and so I think they considered treating me fairly on this occasion in their best interests.
    I won't be caught out a second time and now I understand fully their conditions and manner of dealing with their customers, I would only ever book a last minute holiday with them if they really were the very cheapest out there.
    It is worrying for a start that a seemingly legitimate cut price holiday firm can offer a holiday exponentially more expensive than booking direct... I will always compare to direct pricing in future..
    I doubt many will come out as positively with Love Holidays as I did.
    Originally posted by walp
    Re the bit in bold:
    we always book 'room only' accommodation in Greece and expect that to give us a fridge and very basic cooking facilities - usually a 2 ring electric hob.

    Didn't the description on LoveHolidays website state what you got in each room?

    If I'd seen two different descriptions - "studio room only" and "studio self catering" - I'd have checked with the booking agent or if possible with the accommodation direct to determine exactly what facilities each room had.

    Interesting that you say Travel Republic & Sunshine also had the same pricing anomaly.
    • Chrispo
    • By Chrispo 27th Feb 18, 11:10 AM
    • 1 Posts
    • 0 Thanks
    Chrispo
    Beware their charges!
    A few days ago I made a booking with Loveholidays.com to Bulgaria at what I thought was quite a good overall price of 532 for the two of us for a week. This included airport parking at Luton and hotel transfers. I made three mistakes - the first was just paying a deposit of 98, as they will be charging an extra 14.85 transaction fee for paying by instalments. The second was not checking that the flight, parking, and transfers were non refundable if cancelled. They also have hefty amendment charges of 75 anyway. My third mistake was in not checking out their costs. I could have got the hotel 37 cheaper by going direct, the parking 5, and the transfers 20. The moral is do check their costs before pressing that Pay button.
    Last edited by Chrispo; 27-02-2018 at 3:04 PM. Reason: made mistakes
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