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  • FIRST POST
    • Grumpysally
    • By Grumpysally 28th Jan 14, 10:09 PM
    • 647Posts
    • 536Thanks
    Grumpysally
    Everest double glazing. Any good?
    • #1
    • 28th Jan 14, 10:09 PM
    Everest double glazing. Any good? 28th Jan 14 at 10:09 PM
    As the title says really. Has anyone used them recently and would you recommend them?
Page 2
    • Gerontious
    • By Gerontious 19th Sep 17, 3:39 PM
    • 2 Posts
    • 0 Thanks
    Gerontious
    Hi
    I have had 6 window installations by Everest and i can say they are up there with the best,one of the windows has been installed facing a south facing garden so was exposed to high summer temperatures and in winter freezing conditions for over 20 years and i haven't had a single problem.Also check out Anglian same product but be ware if you want a door there will be a gap of 3mm between the door frame and the door due to removing a seal and they haven't modified the door.I hope this helps.
    Everest purchase the frames from a company in Germany and i believe they manufacture the Glass sealed units themselves but in any case they guarantee the sealed units for at least 20 years to a lifetime covered by Barclays.
    Originally posted by Essex the Strawberry

    Their frames are manufactured in Treherbert, South Wales and in Essex. Huge plants, each bigger than Wembley Stadium.

    See The Telegraph and search Handmade in Wales.
    • Furts
    • By Furts 20th Sep 17, 6:48 AM
    • 4,450 Posts
    • 2,884 Thanks
    Furts
    Which magazine is independent. The publishers, the Consumers Association are independent. They produced an article on double glazing last November. Their analysis was avoid Everest. Everest scored marginally better than the worst which was Safestyle, but came behind Anglian. That is not putting any of them on a pedestal because all three were trounced by local independent companies.

    Nothing new there. It is what people on this forum have been saying for years. But it is nice to get the forum view supported with formal analysis.
    • bertha
    • By bertha 20th Sep 17, 8:42 AM
    • 205 Posts
    • 88 Thanks
    bertha
    We had 2 sets of Everest patio doors installed about 35 years ago. We have had to replace the glass as it was misting up, but the original frames are still going strong. We have thought about replacing them (thought that with modern technology new ones might be better) and tried to get some quotes from different companies, but each time were told that we should stick with the Everest ones we have, as the quality of new frames wouldn't come anywhere near our existing ones!
    Last edited by bertha; 20-09-2017 at 8:45 AM.
    • Stuart_Holland
    • By Stuart_Holland 20th Feb 18, 4:44 PM
    • 2 Posts
    • 0 Thanks
    Stuart_Holland
    My own view - no
    We had a bad experience with their salesman, suffered a poor installation and now, after 9 months we have Trading Standards investigation our claim for deliberate miss-selling. I would say, AVOID!
    • Woodwar
    • By Woodwar 7th Apr 18, 10:34 AM
    • 1 Posts
    • 0 Thanks
    Woodwar
    Nightmare. Arranged secondary glazing fitting two months ago. Got my windows painted and rooms sorted in time for fitting, booked time off work. Less than 24 hrs to go and someone left a message cancelling job. Called up and explained situation and they sent another bunch of fitters. These guys were evidently a bit fed up about the job, set up in my bed room, used my diva bed base as a work top, drilled loads of holes around and in my wooden sash frames, then realised they didn't have a specific tool. Brilliant.

    Waiting for an engineer, they said, but didn't know when they would come. Asked to leave the ful frames and tools in my bedroom (I live in a one bed flat). I spoke to installations team - guy was rude, made jokes, don't know what happened between him and the installation guys but they hung up on him and passed my phone back. Told me he said to fit the windows anyway, but they wouldn't as they wouldn't open and would need taking down again to fix anyway. I called him back and he called me 'a difficult woman' when I explained I couldn't take the next day off work as well. Spent ages correcting me when I said the windows were faulty (they're not faulty, what you don't understand is that they just need X etc etc). Asked to speak to complaints team, told to write a letter that there was no phone number - there is, it's on the website.

    Called complaints team, told that there might be a team coming back on Saturday but not sure what time or whether this is happening. Never called back. Not clear on what is happening and there is NO customer service team on the weekend at all. Terrible.

    Update: called the number for installations on my letter. Just goes to sales team. Sales team say they don't have access to my info and installations team don't work at weekends. Said someone would call back Monday.
    • Johnwighton
    • By Johnwighton 22nd Apr 18, 9:14 AM
    • 1 Posts
    • 1 Thanks
    Johnwighton
    I got quotes from various companies, essentially bargain basement FG, modeling (AW&D) and top of the range. The Best - Everest. Quoted 56k reduced eventually to 16k (5 bed detached house, inc front back doors). Sample sales guy had with him was top notch. My son had done some tempo work in another window firm and recognized the quality aspects of their design and built.

    Now fitted we have widespread issues ranging from window that does not close to poor (abismal) workmanship. Site is left unsafe, work incomplete.

    Installation Manager has been called and
    texted but so far no luck. They asked for the money half way through. I was stupid enough to pay it all.

    To be continued.
    • Furts
    • By Furts 23rd Apr 18, 6:37 AM
    • 4,450 Posts
    • 2,884 Thanks
    Furts
    I got quotes from various companies, essentially bargain basement FG, modeling (AW&D) and top of the range. The Best - Everest. Quoted 56k reduced eventually to 16k (5 bed detached house, inc front back doors). Sample sales guy had with him was top notch. My son had done some tempo work in another window firm and recognized the quality aspects of their design and built.

    Now fitted we have widespread issues ranging from window that does not close to poor (abismal) workmanship. Site is left unsafe, work incomplete.

    Installation Manager has been called and
    texted but so far no luck. They asked for the money half way through. I was stupid enough to pay it all.

    To be continued.
    Originally posted by Johnwighton
    The "top notch" sample had a profile made by x, sealed units by y ironmongery by z, and the factory assembling everything was b. Did you get all this with your installed windows? Was anything substituted? Do you have a lower quality than the sample - for example a cheaper profile with fewer chambers?

    People can be shown samples but then what is fitted can be different- hence my questions to you.
    • Ian Campbell
    • By Ian Campbell 4th Jul 18, 12:51 PM
    • 2 Posts
    • 0 Thanks
    Ian Campbell
    i would never recommend Everest windows to anyone now.
    all of my windows and doors that were fitted in February 2018 are faulty or damaged. yet Everest still went ahead and fitted them. no one returns emails or telephone calls. they are rude and threatening when things go wrong. customer always right. . not in Everest view. have reported to watchdog, rip off Britain, and trading standards
    • Kiran
    • By Kiran 4th Jul 18, 1:10 PM
    • 1,221 Posts
    • 549 Thanks
    Kiran
    ...
    all of my windows and doors that were fitted in February 2018 are faulty or damaged. yet Everest still went ahead and fitted them.
    Originally posted by Ian Campbell

    And you let them? I'm assuming that you didn't pay up front. Most of the big companies are paid on completion. Even with the credit agreements you sign to accept the job. I know this is after the horse has bolted but never pay in full whilst there are defects outstanding. What leverage do you have to bring someone back?
    Some people don't exaggerate........... They just remember big!
    • Ian Campbell
    • By Ian Campbell 4th Jul 18, 1:39 PM
    • 2 Posts
    • 0 Thanks
    Ian Campbell
    i refused to pay, and a installation manager rang me and threatened me with legal action. the first lot of fitters stopped the installation due to significant faults, but one week later after being threatened by the installation manager, they came and fitted all the faulty windows. plus a front door that wouldn't open for 5 weeks. they eventually came to rectify the front door but everything else i.e. frames and sash have heavy indentations and scratches. they ignored breach of consumer act 2015 letter. copies are held at Trading standards. still on going. nightmare !
    • Furts
    • By Furts 4th Jul 18, 2:16 PM
    • 4,450 Posts
    • 2,884 Thanks
    Furts
    i refused to pay, and a installation manager rang me and threatened me with legal action. the first lot of fitters stopped the installation due to significant faults, but one week later after being threatened by the installation manager, they came and fitted all the faulty windows. plus a front door that wouldn't open for 5 weeks. they eventually came to rectify the front door but everything else i.e. frames and sash have heavy indentations and scratches. they ignored breach of consumer act 2015 letter. copies are held at Trading standards. still on going. nightmare !
    Originally posted by Ian Campbell
    What significant faults? Why did you allow them to return? Why didn't you ban them from your property? Why did you allow a defective door for five weeks?

    Forum folks can only comment on what we see. But this sounds like a foolish consumer. You only have to look at Which magazine to see what the world has experienced with Everest. So this is in turn tells folks you did no due diligence, or you chose to wing it. Either way your decision has rebounded on you.

    Then with the installation - where was your management, where was your Chartered Building Surveyor, or ideally a Clerk Of Works? It sounds like you had none here.

    I cannot comment on the design, the Specification, and all aspects of quality. My intuition is all this was lacking.


    Everest are a potential nightmare - as you say. All the world knows this. So why did you choose to do business with them?

    I feel sorry for your situation, but to some extent you have brought matters on yourself.
    • Alisha2008
    • By Alisha2008 4th Jul 18, 2:22 PM
    • 1,063 Posts
    • 575 Thanks
    Alisha2008
    Which magazine is independent. The publishers, the Consumers Association are independent. They produced an article on double glazing last November. Their analysis was avoid Everest. Everest scored marginally better than the worst which was Safestyle, but came behind Anglian. That is not putting any of them on a pedestal because all three were trounced by local independent companies.

    Nothing new there. It is what people on this forum have been saying for years. But it is nice to get the forum view supported with formal analysis.
    Originally posted by Furts


    Can you tell me which were the recommended companies? We need to replace all the windows in our property and we've no idea where to start...
    • Furts
    • By Furts 4th Jul 18, 2:45 PM
    • 4,450 Posts
    • 2,884 Thanks
    Furts
    Can you tell me which were the recommended companies? We need to replace all the windows in our property and we've no idea where to start...
    Originally posted by Alisha2008

    The result was use an independent local company, and avoid national names. Everest, Anglian and Safestyle were each given a poor write up - each comprised a mixed bag of results giving overall satisfaction significantly behind locals.

    But do be careful. All over the country there are local -ish companies that model on the national brands. Here think Dunraven in S Wales, or Glevum when heading further east - just two random examples. These companies with sales people, commision, glossy showrooms, expensive marketing budgets are all best avoided. Why? Because the consumer is paying for all this and getting zero added value from it. Indeed the opposite is true - but that is another argument for another time!
    • Kiran
    • By Kiran 4th Jul 18, 3:24 PM
    • 1,221 Posts
    • 549 Thanks
    Kiran
    Can you tell me which were the recommended companies? We need to replace all the windows in our property and we've no idea where to start...
    Originally posted by Alisha2008


    Do yourself a favour and measure up what you and sketch what you want in terms of window configuration. It doesn't have to be anything more than a line drawing and measure as accurately as you can. They will not manufacture to your measurements, they won't even manufacture to the sales peoples measurements. What it does give them is enough information to price on.


    If you want like for like replacements then take close up photos of the windows and annotate with the measurements.


    When you have this information take it to them. This instantly means you are not on the back foot with a pushy sales person in your home. Depending on the premises you could look at a newly manufactured frame instead of the "show" frame where all the welds have been cleaned down and the top spec glass and ironmongery are fitted etc.etc. Don't worry about glossy brochures, find out what system they manufacture the frames from, what the thermal performance of the glass is and number of locking points, secure by design etc.


    If you don't like what you are hearing, stand up, thank them for their time and walk away.


    The other thing I was told, ironically as Furts mentioned Dunraven in his post above, by someone who was in school with one of their top earner sales people is that when a sales person comes to the house they have already decided a figure before they've even knocked on the door. Now if this is true and I don't have any reason to doubt it, take that advantage away from them.
    Some people don't exaggerate........... They just remember big!
    • Furts
    • By Furts 4th Jul 18, 4:15 PM
    • 4,450 Posts
    • 2,884 Thanks
    Furts

    The other thing I was told, ironically as Furts mentioned Dunraven in his post above, by someone who was in school with one of their top earner sales people is that when a sales person comes to the house they have already decided a figure before they've even knocked on the door. Now if this is true and I don't have any reason to doubt it, take that advantage away from them.
    Originally posted by Kiran

    A lump sum per window is pre decided, as a minimum that the sales person will deal at. For example, even if the trade price is 132+VAT the sales person will have pre decided at 1000. It is all a game, which the consumer is foolish to play. There is no need for sales people, no need for lengthy meetings in the home, no need for samples. A reality check should kick in . Windows are cheap everyday commodities, and should be thought of as one thinks of a bag of cement!
    • Kiran
    • By Kiran 4th Jul 18, 4:35 PM
    • 1,221 Posts
    • 549 Thanks
    Kiran
    i refused to pay, and a installation manager rang me and threatened me with legal action. !
    Originally posted by Ian Campbell
    To which the correct response would be " it's interesting that this is your avenue to a satisfactory resolution for both parties, but if that is the course of action you choose then so be it. In the meantime if you successfully rectify all defects to my satisfaction I will pay the outstanding balance in full and final settlement" NOT ok then, here have your money.


    If you had built a case and evidence to prove it there is no case for you to answer and you shouldn't let yourself be bullied into handing over significant sums of money. Extortion through threats of legal action is still extortion.
    Some people don't exaggerate........... They just remember big!
    • Kiran
    • By Kiran 4th Jul 18, 4:40 PM
    • 1,221 Posts
    • 549 Thanks
    Kiran
    A lump sum per window is pre decided, as a minimum that the sales person will deal at. For example, even if the trade price is 132+VAT the sales person will have pre decided at 1000. It is all a game, which the consumer is foolish to play. There is no need for sales people, no need for lengthy meetings in the home, no need for samples. A reality check should kick in . Windows are cheap everyday commodities, and should be thought of as one thinks of a bag of cement!
    Originally posted by Furts


    Agreed, hence the tactic of taking the game to them.


    There are stories a plenty of what happens when you let them in, I'm lucky as I find most of my encounters entertaining but to be bullied by people so desperate to make a sale is beyond me
    Some people don't exaggerate........... They just remember big!
    • Alisha2008
    • By Alisha2008 4th Jul 18, 4:53 PM
    • 1,063 Posts
    • 575 Thanks
    Alisha2008
    Thanks, so far we got one quote but it was from the company that did our front door. We are happy with the door (not that we have any other to compare it to..) and because the guy came anyway we thought we would ask, but now we'd like some more to compare.


    I'll measure all the windows and go to a couple of local places like it was suggested, thanks.
    • TheJackah
    • By TheJackah 17th Jul 18, 11:33 PM
    • 18 Posts
    • 4 Thanks
    TheJackah
    The big names can be overpriced, as others have said. I generally recommend using a quote tool, so you get an idea of price first. My favourite is this one which lets you select a few different window fitters near you and then emails you a price for each. Just enter your postcode here and it will find window fitters near you.
    • buglawton
    • By buglawton 17th Jul 18, 11:57 PM
    • 7,654 Posts
    • 4,288 Thanks
    buglawton
    I had a kitchen done by Everest during the aftermath of the 2008 crisis. Paid for it on a loan agreement with an Everest finance partner for the simple reason it gave full financial protection in case the supplier went bust. Had my doubts but Everest got everything right apart from one wobbly kick board.
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