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  • FIRST POST
    CeriB
    PE and Days Inn
    • #1
    • 11th Nov 13, 8:15 AM
    PE and Days Inn 11th Nov 13 at 8:15 AM
    Good morning, I wonder if anyone can give me some advice please? At the end of October I had cause to spend the night in a Days Inn off a motorway. It was late, about 11.30pm when I arrived and parked my car. When I booked my room the receptionist took a note of my registration number. I stayed the night and then left at approx 11.00 the next morning. I have now received a letter from Parking Eye asking for the usual 100 or 60 if paid within 14 days. My husband, who received a demand about 6 months ago from the same company which was totally fictitious, said to do the same as him and completely ignore it. However, I am starting to feel a bit twitchy about doing that.

    I've had a look through the various threads and advice, but am getting a little bit confused. I've thought about contacting Days Inn but I'm not sure whether they are the landowners or whether it would be Welcome Break. The demand is dated 1st November so I am aware the should I need to do anything I have to do it within the next day or two.

    Any advice would be very helpful, thanks.
    Last edited by CeriB; 11-11-2013 at 8:22 AM.
Page 1
    • Guys Dad
    • By Guys Dad 11th Nov 13, 8:32 AM
    • 10,891 Posts
    • 10,394 Thanks
    Guys Dad
    • #2
    • 11th Nov 13, 8:32 AM
    • #2
    • 11th Nov 13, 8:32 AM
    Parking Eye have a good record of cancelling tickets for genuine customers.

    If you can dig out any proof that you stayed all night at the hotel, PE will probably cancel it if you appeal.

    Get that proof and send it off pdq.

    You may want to accompany that with a demand for a POPLA code if they are unwilling to comply.

    A new sticky thread has been written as a general guide should you not get PE to cancel on proof. http://forums.moneysavingexpert.com/showthread.php?t=4816822
    • Umkomaas
    • By Umkomaas 11th Nov 13, 8:35 AM
    • 25,121 Posts
    • 40,526 Thanks
    Umkomaas
    • #3
    • 11th Nov 13, 8:35 AM
    • #3
    • 11th Nov 13, 8:35 AM
    Straight on the phone to Days Inn. They took your reg number clearly for the purpose of logging this with PE as a 'white list' car park user who was not to be targeted. Get them to contact PE for the charge to be dropped.

    If this doesn't work come back.
    Please note, we are not a legal advice forum. I personally don't get involved in the critiquing of court case papers, so unable to help on that front. Please don't ask.
    Give a man a fish, and you feed him for a day;
    show him how to catch fish, and you feed him for a lifetime.
  • CeriB
    • #4
    • 11th Nov 13, 8:37 AM
    • #4
    • 11th Nov 13, 8:37 AM
    Thanks guys, will do both and let you know.
    • Guys Dad
    • By Guys Dad 11th Nov 13, 8:40 AM
    • 10,891 Posts
    • 10,394 Thanks
    Guys Dad
    • #5
    • 11th Nov 13, 8:40 AM
    • #5
    • 11th Nov 13, 8:40 AM
    Straight on the phone to Days Inn. They took your reg number clearly for the purpose of logging this with PE as a 'white list' car park user who was not to be targeted. Get them to contact PE for the charge to be dropped.

    If this doesn't work come back.
    Originally posted by Umkomaas
    Agreed entirely, but I would also write to PE myself to get confirmation. If the hotel was dilatory in not registering your car registration you can't be sure that they will be equally negligent in this as well.

    Always keep overall control of any situation yourself even if you delegate.
    • Umkomaas
    • By Umkomaas 11th Nov 13, 8:45 AM
    • 25,121 Posts
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    Umkomaas
    • #6
    • 11th Nov 13, 8:45 AM
    • #6
    • 11th Nov 13, 8:45 AM
    Agreed entirely, but I would also write to PE myself to get confirmation. If the hotel was dilatory in not registering your car registration you can't be sure that they will be equally negligent in this as well.

    Always keep overall control of any situation yourself even if you delegate.
    Originally posted by Guys Dad
    Yep GD - both approaches can be used in parallel, giving the OP the best chance of a swift and positive resolution. And as you say, keeping control of the situation.
    Please note, we are not a legal advice forum. I personally don't get involved in the critiquing of court case papers, so unable to help on that front. Please don't ask.
    Give a man a fish, and you feed him for a day;
    show him how to catch fish, and you feed him for a lifetime.
  • CeriB
    • #7
    • 12th Nov 13, 11:30 AM
    • #7
    • 12th Nov 13, 11:30 AM
    Hello there,

    Just a quick update, I've contacted Parking Eye and sent a copy of my receipt and also contacted Days Inn via e-mail (I prefer to do that as a first stop as I can keep copies of correspondence). Anyway, less than 24 hours after sending my email, I've received a very prompt response from the manager of the Days Inn concerned asking for my registration, the parking notice number and she has promised to ensure it's cancelled promptly.

    So, it appears to have just been a mix up in the first place, and ten out of ten to the motel for the speed at which they have promised to sort it out. Hopefully this will be the end.

    Many thanks for the advice guys.

    Ceri.
    • Coupon-mad
    • By Coupon-mad 12th Nov 13, 11:47 AM
    • 76,597 Posts
    • 89,945 Thanks
    Coupon-mad
    • #8
    • 12th Nov 13, 11:47 AM
    • #8
    • 12th Nov 13, 11:47 AM
    Nice one Ceri.

    I will add a link to your success so that Days Inn's good customer service can be seen permanently here:

    http://forums.moneysavingexpert.com/showthread.php?t=4766249

    When the car park is a customer one, generally complaints about PPC scam fake PCNs do work!

    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT UNLESS IN SCOTLAND OR NI
    TWO Clicks needed Look up, top of the page:
    Main site>>Forums>Household & Travel>Motoring>Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • CeriB
    • #9
    • 12th Nov 13, 12:16 PM
    • #9
    • 12th Nov 13, 12:16 PM
    I will post definite confirmation when I get a note that it's been cancelled, but I was rather impressed that I contacted the general "enquiries" email address and the matter appears to have been dealt with at a local level. Nice one Days Inn.
    • Umkomaas
    • By Umkomaas 12th Nov 13, 12:46 PM
    • 25,121 Posts
    • 40,526 Thanks
    Umkomaas
    I will post definite confirmation when I get a note that it's been cancelled, but I was rather impressed that I contacted the general "enquiries" email address and the matter appears to have been dealt with at a local level. Nice one Days Inn.
    Originally posted by CeriB
    Well done Ceri, glad to have been of some help.

    You should receive the PE cancellation in a few days. No doubt the letter will say 'As a gesture of goodwill' and signed off with a 'Kind regards'. Hard to stomach, but you've got a result.
    Please note, we are not a legal advice forum. I personally don't get involved in the critiquing of court case papers, so unable to help on that front. Please don't ask.
    Give a man a fish, and you feed him for a day;
    show him how to catch fish, and you feed him for a lifetime.
  • CeriB
    Unfortunately can't see how to attach an image easily, but I got a letter from Parking Eye stating:-

    Sir/Madam,

    We refer to the Parking Charge incurred on 29th October 2013 at 10:08 at Welcome Break Warwick (South) car park.

    We confirm that this Charge has been cancelled and there is no outstanding payment due on this account.

    Kind regards,




    Parking Eye Team



    I'll be someone in their office was crying when they printed that out!!


    Still don't know why I got the ticket in the first place, but I'm just glad it's all sorted and Days Inn did a first class job in communicating with me and arranging for the ticket to be cancelled.

    Thanks for the forum help, it was very much appreciated.
    • bod1467
    • By bod1467 21st Nov 13, 8:23 AM
    • 14,794 Posts
    • 13,463 Thanks
    bod1467
    There won't be anyone crying. In fact they probably have a button preconfigured to print and send that letter.

    Someone will have said "Hmmph" and pressed the button.
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