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  • FIRST POST
    SadieJ
    Contact Details for ParkingEye
    • #1
    • 6th Nov 13, 6:46 PM
    Contact Details for ParkingEye 6th Nov 13 at 6:46 PM
    Does anyone have any contact details for ParkingEye please. All I can find on the Parking Charge Notice and their website is a postal address and two telephone numbers both of which put you through to an automated service and do not give you the option to speak to a real person.

    I have been told by the Store in question that they have cancelled my parking charge with ParkingEye however it is still showing up as owing on the payment section of their website. I am keen to check that this has been cancelled as I need to appeal by 9th November which is Sunday before they increase my charge from 50 to 85 and upon trying today the online appeal section of their website is conveniently not working!

    Thank you in advance.
Page 1
    • Coupon-mad
    • By Coupon-mad 6th Nov 13, 7:27 PM
    • 76,795 Posts
    • 90,164 Thanks
    Coupon-mad
    • #2
    • 6th Nov 13, 7:27 PM
    • #2
    • 6th Nov 13, 7:27 PM
    I only know the online appeals thingy. Wait till tomorrow and if it is still not working send a complaint to the BPA about it:

    steve.c@britishparking.co.uk

    HTH
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT UNLESS IN SCOTLAND OR NI
    TWO Clicks needed Look up, top of the page:
    Main site>>Forums>Household & Travel>Motoring>Parking Tickets Fines & Parking - read the NEWBIES THREAD
    • salmosalaris
    • By salmosalaris 6th Nov 13, 8:03 PM
    • 949 Posts
    • 1,390 Thanks
    salmosalaris
    • #3
    • 6th Nov 13, 8:03 PM
    • #3
    • 6th Nov 13, 8:03 PM
    Enforcement@parkingeye.co.uk
  • SadieJ
    • #4
    • 6th Nov 13, 8:14 PM
    • #4
    • 6th Nov 13, 8:14 PM
    Brilliant - thank you both.
    • zzzLazyDaisy
    • By zzzLazyDaisy 6th Nov 13, 9:27 PM
    • 12,134 Posts
    • 18,762 Thanks
    zzzLazyDaisy
    • #5
    • 6th Nov 13, 9:27 PM
    • #5
    • 6th Nov 13, 9:27 PM
    Do not miss your chance to appeal, as the charge is NOT cancelled until you get written confirmation from PE.

    If you are pushing time, do a short appeal along the following lines:

    --------------------------------------------------------------------------------------

    Dear Sir

    PCN number xxxx
    Car reg number xxxx

    I am the registered keeper of the above vehicle. I wish to appeal against the above charge on the basis that on xxxx your client - xxxx store - informed me that the charge had been cancelled. Therefore there is no longer any charge for you to enforce. In any case, even if there was a charge, there is no way that it could be a genuine pre-estimate of loss, therefore it is a penalty and unenforceable.

    Please therefore confirm by return that the charge has been cancelled. If you refuse to do so, then send me a POPLA code so I can appeal to POPLA and get them to cancel the charge instead.

    Yours faithfully

    PRINT NAME (do not sign)
    I'm a retired employment solicitor. Hopefully some of my comments might be useful, but they are only my opinion and not intended as legal advice.
    • Stroma
    • By Stroma 6th Nov 13, 9:35 PM
    • 7,917 Posts
    • 8,408 Thanks
    Stroma
    • #6
    • 6th Nov 13, 9:35 PM
    • #6
    • 6th Nov 13, 9:35 PM
    wonder if

    scammer@parkingeye.co.uk

    will work?
    When posting a parking issue on MSE do not reveal any information that may enable PPCs to identify you. They DO monitor the forum.
    We don't need the following to help you.
    Name, Address, PCN Number, Exact Date Of Incident, Date On Invoice, Reg Number, Vehicle Picture, The Time You Entered & Left Car Park, Or The Amount of Time You Overstayed.
    Anti Enforcement Hobbyist Member
  • SadieJ
    • #7
    • 6th Nov 13, 9:40 PM
    • #7
    • 6th Nov 13, 9:40 PM
    Do not miss your chance to appeal, as the charge is NOT cancelled until you get written confirmation from PE.

    If you are pushing time, do a short appeal along the following lines:

    --------------------------------------------------------------------------------------

    Dear Sir

    PCN number xxxx
    Car reg number xxxx

    I am the registered keeper of the above vehicle. I wish to appeal against the above charge on the basis that on xxxx your client - xxxx store - informed me that the charge had been cancelled. Therefore there is no longer any charge for you to enforce. In any case, even if there was a charge, there is no way that it could be a genuine pre-estimate of loss, therefore it is a penalty and unenforceable.

    Please therefore confirm by return that the charge has been cancelled. If you refuse to do so, then send me a POPLA code so I can appeal to POPLA and get them to cancel the charge instead.

    Yours faithfully

    PRINT NAME (do not sign)
    Originally posted by zzzLazyDaisy
    Thank you LazyDaizy. I will definitely submit this. My problem is that if I send this by post it probably won't arrive in time as it has to be there by Sunday although I will send it tomorrow 1st Class and hope! I have tried their online appeal service but it says there is an error and their engineer has been notified!
    • Guys Dad
    • By Guys Dad 6th Nov 13, 9:42 PM
    • 10,891 Posts
    • 10,394 Thanks
    Guys Dad
    • #8
    • 6th Nov 13, 9:42 PM
    • #8
    • 6th Nov 13, 9:42 PM
    wonder if

    scammer@parkingeye.co.uk

    will work?
    Originally posted by Stroma
    It would go to everyone on their internal network I suspect.
    • Coupon-mad
    • By Coupon-mad 6th Nov 13, 9:42 PM
    • 76,795 Posts
    • 90,164 Thanks
    Coupon-mad
    • #9
    • 6th Nov 13, 9:42 PM
    • #9
    • 6th Nov 13, 9:42 PM
    Hence why meanwhile you report this fault to the BPA by email for an assurance that you will not be disadvantaged by PE's own failure.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT UNLESS IN SCOTLAND OR NI
    TWO Clicks needed Look up, top of the page:
    Main site>>Forums>Household & Travel>Motoring>Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • SadieJ
    I did send this email earlier (at 21.25) to the enforcement email address so time will tell whether or not I receive a response tomorrow.

    Ref No: XXXXXX/XXXXXX


    Dear Sirs

    I am writing with reference to the above Parking Charge Notice dated 26 October 2013 relating to Home Bargains Selby Car Park.

    This morning the Assistant Store Manager of Home Bargains, Selby has contacted you to cancel this charge however when I check on your website on the payments section it still states that there is a 50 amount outstanding.

    I have been unable to contact you to discuss this matter as both of the telephone numbers on your letter and website take you to an automated service and do not allow the option to speak to a real person. I tried to log onto your appeal section online to see if I could contact you this way but this is not working.

    As your letter states I need to respond to you by 9 November 2013 I would request your confirmation by return email that you have received this correspondence and that you have cancelled the charge as instructed by Home Bargains.

    Thank you in anticipation.

    NAME
  • SadieJ
    I will do C-M thank you. I was waiting until tomorrow to do this if the online appeal was still not working as you suggested in your previous post.
  • SadieJ
    I did send this email earlier (at 21.25) to the enforcement email address so time will tell whether or not I receive a response tomorrow.

    Ref No: XXXXXX/XXXXXX


    Dear Sirs

    I am writing with reference to the above Parking Charge Notice dated 26 October 2013 relating to Home Bargains Selby Car Park.

    This morning the Assistant Store Manager of Home Bargains, Selby has contacted you to cancel this charge however when I check on your website on the payments section it still states that there is a 50 amount outstanding.

    I have been unable to contact you to discuss this matter as both of the telephone numbers on your letter and website take you to an automated service and do not allow the option to speak to a real person. I tried to log onto your appeal section online to see if I could contact you this way but this is not working.

    As your letter states I need to respond to you by 9 November 2013 I would request your confirmation by return email that you have received this correspondence and that you have cancelled the charge as instructed by Home Bargains.

    Thank you in anticipation.

    NAME
    Originally posted by SadieJ
    Well I did get a reply today as follows:

    Thank you for your correspondence.

    APPEALS & COMPLAINTS PROCEDURE

    All appeals and complaints must be put in writing and should be forwarded to one of the addresses below. Appeals will not be dealt with via this email address. All appeals must be received within 28 days from the date of our initial correspondence. Please include all information to assist with the appeal. This may include: a store receipt from the day in question; proof of purchases via a bank statement etc. If the appeal is unsuccessful, you will be advised in writing and you will also be provided with details of the Independent Appeals Service (POPLA), their contact details and a unique appeal reference. Please note: The POPLA service is only available for parking events dated from 1st October 2012 and POPLA will not accept an appeal, if you have not appealed to ParkingEye in the first instance.

    Please write to: Appeals Department, ParkingEye, P.O. BOX 565, Chorley, PR6 6HT
    Online: www.parkingeye.co.uk/appeal

    Kind Regards,

    ParkingEye Team
  • SadieJ
    I lodged an appeal online (this was working today) as follows:

    I am the registered keeper of the above vehicle.

    With reference to the above Parking Charge Notice, I wish to appeal against this charge on the basis that yesterday, 6 November 2013, your client , Home Bargains, Selby, informed me that the charge had been cancelled and therefore there is no longer any charge for you to enforce.

    In any case, even if there was a charge, there is no way that it could be a genuine pre-estimate of loss, therefore it is a penalty and unenforceable.

    Please therefore confirm by return that the charge has been cancelled as this is still showing as a charge on your online payment sysem. Should you refuse to do so, then please provide me with a POPLA code so I can appeal to POPLA and get them to cancel the charge instead.


    A message then flashed up on the screen that PE will not respond via email but will only correspond by post and this could take up to 10 working days!
  • SadieJ
    Well there is no sign that ParkingEye have cancelled the charge. I have received a reminder to pay and when I look on line they have increased the charge to be paid to 85 from 50. I have sent them 2 messages via online appeal saying that the Store had cancelled the charge and I needed their confirmation to no avail. Back in to the Store tomorrow then!
  • SadieJ
    Finally following a return visit to the Store the parking charge has been removed. It says on the ParkingEye website that there is no charge to pay against my reference number although I have not yet received anything in writing.

    Thank you to all of you who have taken the time to read my posts and reply and advise. It is much appreciated.
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