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    • Coupon-mad
    • By Coupon-mad 10th Oct 13, 8:15 AM
    • 73,405 Posts
    • 85,481 Thanks
    Coupon-mad
    • #2
    • 10th Oct 13, 8:15 AM
    • #2
    • 10th Oct 13, 8:15 AM
    I would reply and say that an email reply is all you require to confirm that the fake PCN is cancelled or you will be voting with your feet and telling your family to do the same because Aldi's association with this firm is a scandal. Point out that you are entitled to make a complaint by email and expect a professional major Supermarket chain to be able to deal with it.

    Give your full name (do not say who was driving) and the fake PCN number and the store name, to enable them to cancel it and say so far you are wholly unimpressed by Aldi in this regard, especially as they cannot even pay you the courtesy of a direct response from Aldi themselves.
    Last edited by Coupon-mad; 10-10-2013 at 8:18 AM.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT UNLESS IN SCOTLAND OR NI
    TWO Clicks needed Look up, top of the page:
    Main site>>Forums>Household & Travel>Motoring>Parking Tickets Fines & Parking - read the NEWBIES THREAD
    • HappyMJ
    • By HappyMJ 10th Oct 13, 8:18 AM
    • 20,595 Posts
    • 17,201 Thanks
    HappyMJ
    • #3
    • 10th Oct 13, 8:18 AM
    • #3
    • 10th Oct 13, 8:18 AM
    I sent an e-mail complaint to Aldi customer services about a charge for a short overstay from parking eye, and have received a reply a week later from someone at weber shandwick (looked it up, its a PR firm) asking for all my contact details so the complaint can be passed on to the right department. Any advice, should I give any contact details?
    Originally posted by Daisychain 9
    Only give them what they already should know. Your email address and they should also know your street address so I'd give them that too. I also give them my voice mail number if they must have a phone number they can call that.

    It's up to you though.

    Regular savers earn 6% interest (HSBC, First Direct, M&S) Loans cost 2.9% per year (Nationwide) = FREE money.
    • Umkomaas
    • By Umkomaas 10th Oct 13, 8:21 AM
    • 23,707 Posts
    • 37,926 Thanks
    Umkomaas
    • #4
    • 10th Oct 13, 8:21 AM
    • #4
    • 10th Oct 13, 8:21 AM
    I sent an e-mail complaint to Aldi customer services about a charge for a short overstay from parking eye, and have received a reply a week later from someone at weber shandwick (looked it up, its a PR firm) asking for all my contact details so the complaint can be passed on to the right department. Any advice, should I give any contact details?
    Originally posted by Daisychain 9
    Just give them a mobile phone number. The Aldi 'Parking Department' (Laura or Rachel) will contact you. If you've got receipts for the day in question it will help, if not and you are a regular customer and have recent bank/credit card statements showing Aldi purchases have those ready to quote from.

    This is probably your easiest way to kill this off. But, if you have no luck in this direction come back to us for more help.

    I presume you've complained on the Aldi FaceBook page?
    Please note, we are not a legal, residential or credit advice forum, rather one that helps motorists fight private parking charges, primarily at the 'front-end' of the process.
    Give a man a fish, and you feed him for a day;
    show him how to catch fish, and you feed him for a lifetime.
  • Daisychain 9
    • #5
    • 10th Oct 13, 9:00 AM
    • #5
    • 10th Oct 13, 9:00 AM
    No I didn't do the Facebook just e-mailed Aldi customer services direct. I wondered whether to give a phone number in case they wanted to speak to me. I have sent attachments of my last 2 months of purchases from Aldi on my bank statements, but paid cash on the day in question so don't have my receipt. I have just drafted a short letter to PE saying I am in contact with Aldi customer services regarding being a genuine customer, and asking for a POPLA reference if they do not cancel the charge. I am just conscious that I only have 6 days left for the 28 days and if it took 1 week for Aldi to reply to my first e-mail they might drag it out to go past the date.
    Thanks
    • Coupon-mad
    • By Coupon-mad 10th Oct 13, 9:08 AM
    • 73,405 Posts
    • 85,481 Thanks
    Coupon-mad
    • #6
    • 10th Oct 13, 9:08 AM
    • #6
    • 10th Oct 13, 9:08 AM
    Right then, send an online appeal to Parking Eye to make sure you don't miss the boat. Say that you are a regular Aldi customer who paid cash on that day but were a genuine customer, and here's a bank statement to show regular patronage.

    Say that clearly as you were a customer - and you have an ongoing complaint with Aldi already lodged - there was no loss and certainly not the amount PE are trying to charge and so with no 'genuine pre-estimate of loss' shown, it is a breach of the BPA Code of Practice and unenforceable. Also the signage at that car park is woeful and makes no mention of the genuine customer exemption, and so is an unfair hidden term because had you known, you could have shown Aldi your cash receipt on the day to get any overstay charge quashed at the outset. Say that this is your challenge to this fake PCN and that if they should reject it you require a POPLA code.
    Last edited by Coupon-mad; 10-10-2013 at 9:10 AM.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT UNLESS IN SCOTLAND OR NI
    TWO Clicks needed Look up, top of the page:
    Main site>>Forums>Household & Travel>Motoring>Parking Tickets Fines & Parking - read the NEWBIES THREAD
    • Umkomaas
    • By Umkomaas 10th Oct 13, 9:12 AM
    • 23,707 Posts
    • 37,926 Thanks
    Umkomaas
    • #7
    • 10th Oct 13, 9:12 AM
    • #7
    • 10th Oct 13, 9:12 AM
    No I didn't do the Facebook just e-mailed Aldi customer services direct. I wondered whether to give a phone number in case they wanted to speak to me. I have sent attachments of my last 2 months of purchases from Aldi on my bank statements, but paid cash on the day in question so don't have my receipt. I have just drafted a short letter to PE saying I am in contact with Aldi customer services regarding being a genuine customer, and asking for a POPLA reference if they do not cancel the charge. I am just conscious that I only have 6 days left for the 28 days and if it took 1 week for Aldi to reply to my first e-mail they might drag it out to go past the date.
    Thanks
    Originally posted by Daisychain 9
    You're operating a two-pronged approach here which is good - appeal to Aldi, and an appeal (with request for a POPLA code) to PE.

    The person I helped (off forum) did give a mobile number and Aldi got back quickly. Aldi contacted PE, redacted credit card statement was sent to PE by us, a few days later letter of cancellation received.

    Send in your PE appeal now, don't wait for Aldi. You might want to send PE redacted statements to prove that you are a regular Aldi customer, but explain on the day you used cash and you don't retain receipts for perishables.

    HTH
    Please note, we are not a legal, residential or credit advice forum, rather one that helps motorists fight private parking charges, primarily at the 'front-end' of the process.
    Give a man a fish, and you feed him for a day;
    show him how to catch fish, and you feed him for a lifetime.
  • Daisychain 9
    • #8
    • 10th Oct 13, 9:24 AM
    • #8
    • 10th Oct 13, 9:24 AM
    Thank you so much for your helpful replies, I have given them a phone number by e-mail, and am going to do the online appeal to PE now.
    Thanks!
    • Umkomaas
    • By Umkomaas 10th Oct 13, 9:30 AM
    • 23,707 Posts
    • 37,926 Thanks
    Umkomaas
    • #9
    • 10th Oct 13, 9:30 AM
    • #9
    • 10th Oct 13, 9:30 AM
    Thank you so much for your helpful replies, I have given them a phone number by e-mail, and am going to do the online appeal to PE now.
    Thanks!
    Originally posted by Daisychain 9
    Please do keep us informed of progress; it's the most effective way we get feedback on how our advice has worked. We get encouragement to continue from this, it also provides a lead for where advice might need tweaking to deal with any changes in the 'market place'.

    Look forward to hearing from you.
    Please note, we are not a legal, residential or credit advice forum, rather one that helps motorists fight private parking charges, primarily at the 'front-end' of the process.
    Give a man a fish, and you feed him for a day;
    show him how to catch fish, and you feed him for a lifetime.
  • Daisychain 9
    Hi, still no response from either PE, Aldi or the PR company. I contacted PE last Thursday and used the Facebook Aldi customer services to complain again on Sat. It is 2 1/2 weeks since I e-mailed Aldi customer services direct. It is a week since I gave the PR company my phone number. What is likely to happen once the 28 days passes from the initial pcn? Are they just ignoring me so they can try to charge me for initiating court proceedings? Thanks
  • android26
    I'm new around here too, but this might put your mind at rest!
    Here is the full link to the BPA Code of (Mal)Practice
    It's worth downloading and saving for future reference.

    http://www.britishparking.co.uk/write/Documents/AOS/609_AOS_CoP_June_2013_update.pdf

    22.6 When you receive a challenge about the issue of a
    parking charge, you must stop work on processing the
    charge immediately. You must not increase the charge
    until you have replied to the challenge.

    22.7 We consider it a reasonable timescale to allow 28 days
    from the issue of the parking charge notice (in whatever
    format you send it) to allow the driver, keeper or hirer to
    challenge the enforcement action

    22.8 You must acknowledge or reply to the challenge within
    14 days of receiving it. If at first you only acknowledge
    the challenge, or your reply does not fully resolve it,
    normally we would expect you to seek the additional
    information you require from the motorist and accept
    or reject the challenge in writing not more than 35
    days after the information required to resolve it has
    been received from the motorist
    • Coupon-mad
    • By Coupon-mad 16th Oct 13, 7:14 PM
    • 73,405 Posts
    • 85,481 Thanks
    Coupon-mad
    Hi, still no response from either PE, Aldi or the PR company. I contacted PE last Thursday and used the Facebook Aldi customer services to complain again on Sat. It is 2 1/2 weeks since I e-mailed Aldi customer services direct. It is a week since I gave the PR company my phone number. What is likely to happen once the 28 days passes from the initial pcn? Are they just ignoring me so they can try to charge me for initiating court proceedings? Thanks
    Originally posted by Daisychain 9

    PE have 35 days to respond anyway. But chase up the complaint - their silence gives you even more reason to complaint about Aldi's uncaring attitude.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT UNLESS IN SCOTLAND OR NI
    TWO Clicks needed Look up, top of the page:
    Main site>>Forums>Household & Travel>Motoring>Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • spacey2012
    I have noticed the Local Aldi has gone from packed to empty in a month.
    The message must be getting through that you can not even trust this parking firm if you follow the rules on the sign.
    It is like the old days, 3 or 4 cars at once, it has gone from people queuing for a space back to the desolate shop it was years ago.
    If that was the plan, to manage the car park, it is working a treat, most people appear to be solving the serious parking crisis Aldi have by parking at the Morrisons and shopping there where they have no scammers (for now) .
    Be happy...
  • jeanraffio
    If that was the plan, to manage the car park, it is working a treat, most people appear to be solving the serious parking crisis Aldi have by parking at the Morrisons and shopping there where they have no scammers (for now) .
    Originally posted by spacey2012
    Careful, I am currently in the process of fighting against Morrisons who employ the extortion racket called PE against an unjust overstay!
    This is my *anonymous* account on MSE Forums - I post under a different username normally.
  • Daisychain 9
    Update - Have just received an e-mail from PE confirming the parking charge has been cancelled!!
    Thank you so much for your help and support, it is really appreciated.
    • Coupon-mad
    • By Coupon-mad 21st Oct 13, 9:07 PM
    • 73,405 Posts
    • 85,481 Thanks
    Coupon-mad
    Well done! Have added your success for posterity here on the sticky thread, as the 9th recent Aldi complaint win:

    http://forums.moneysavingexpert.com/showthread.php?t=4766249

    HTH
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT UNLESS IN SCOTLAND OR NI
    TWO Clicks needed Look up, top of the page:
    Main site>>Forums>Household & Travel>Motoring>Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • spacey2012
    Careful, I am currently in the process of fighting against Morrisons who employ the extortion racket called PE against an unjust overstay!
    Originally posted by jeanraffio
    Well the reason Morrisons have no scammers is they forgot to obtain planing permission for the cameras and there was a right of way over the land.
    They are more than one way to skin a cat, I have turned my attentions to Aldi as of this week who according to my search have made NO planning applications for the camera towers in England.
    Perhaps they would like to correct this
    The deadline for retrospective planning expired... er, years ago.
    Be happy...
    • GeoffBungle
    • By GeoffBungle 21st Oct 13, 10:55 PM
    • 37 Posts
    • 24 Thanks
    GeoffBungle
    Congratulations on getting the charge cancelled - well done for not just rolling over.

    I'm intrigued by the fact your initial reply came from a PR firm. Perhaps regular posters know better but I've not heard of that happening before - suggests Aldi are alive to the fact PE's antics are starting to damage their image.

    I understand if you want to put the issue to bed but have you considered flagging this up to your local paper? It might not come to anything but given the average age of local paper audiences is quite high (ie the same law-abiding demographic who might unquestioningly pay a PPC when they can ill-afford to), it could be worth a go, in the hope of raising a bit of awareness in the - and I hate to generalise - less web-savvy quarters of the Great British Public.

    GB
    • 4consumerrights
    • By 4consumerrights 21st Oct 13, 11:34 PM
    • 1,960 Posts
    • 2,842 Thanks
    4consumerrights
    reply from aldi customer services
    Congratulations on getting the charge cancelled - well done for not just rolling over.

    I'm intrigued by the fact your initial reply came from a PR firm. Perhaps regular posters know better but I've not heard of that happening before - suggests Aldi are alive to the fact PE's antics are starting to damage their image.

    .

    GB
    Originally posted by GeoffBungle
    I found this link which may explain it:

    http://www.holmesreport.com/news-info/11895/Aldi-Expands-Global-Social-Media-Push-With-Weber-Shandwick.aspx:)
    • bazster
    • By bazster 22nd Oct 13, 6:14 AM
    • 7,326 Posts
    • 9,448 Thanks
    bazster
    If that was the plan, to manage the car park, it is working a treat, most people appear to be solving the serious parking crisis Aldi have by parking at the Morrisons and shopping there where they have no scammers (for now) .
    Originally posted by spacey2012
    My local Morrisons has CP Plus. In fact, the only local supermarket that has no infestation is Waitrose.
    Je suis Charlie.
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