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  • FIRST POST
    Beardyman
    Parking Eye North Tyneside General Hospital
    • #1
    • 10th Sep 13, 3:51 PM
    Parking Eye North Tyneside General Hospital 10th Sep 13 at 3:51 PM
    I had to attend North Tyneside General Hospital's A & E department recently after severely injuring my thumb. I paid for 3 hours parking but ended up spending 3 hours 47 mins in hospital. When leaving I tried to add the extra time on but the machine wouldn't accept my money. Tired and stressed I gave it up as a lost cause and left. Now I've received a Parking Charge notice from Parking Eye wanting 40 within 14 days (this ends in the next few days) or else it will rise to 70. Do I have any grounds for an appeal? Do I contact the hospital or Parking Eye themselves? I've read conflicting reports ranging from ignoring them to not releasing any personal information to them, what's the best course of action? Any help would be greatly appreciated as I can't afford to pay this ridiculous 'fine/charge'!
    Cheers.
Page 1
    • Guys Dad
    • By Guys Dad 10th Sep 13, 4:00 PM
    • 10,852 Posts
    • 10,330 Thanks
    Guys Dad
    • #2
    • 10th Sep 13, 4:00 PM
    • #2
    • 10th Sep 13, 4:00 PM
    Parking Eye do court, unfortunately, so you will need to deal with it.

    Let's start with some dates.

    When did you attend hospital ?
    What was the date on their Notice to Keeper ?

    and
    Is it a company or hire car?

    Don't worry - you won't be paying.
  • Beardyman
    • #3
    • 10th Sep 13, 4:05 PM
    • #3
    • 10th Sep 13, 4:05 PM
    I attended on the 22nd August
    Their letter came through on 30th August
    And it's my own car.

    Thanks for the speedy response
    • Coupon-mad
    • By Coupon-mad 10th Sep 13, 4:23 PM
    • 73,710 Posts
    • 85,860 Thanks
    Coupon-mad
    • #4
    • 10th Sep 13, 4:23 PM
    • #4
    • 10th Sep 13, 4:23 PM
    I attended on the 22nd August
    Their letter came through on 30th August
    And it's my own car.

    Thanks for the speedy response
    Originally posted by Beardyman

    Forget the 14 days offer (= pointless desperate 'bribe' because you won't be paying a penny). This is well-known scam and there are ways to beat it - do not ignore it. Read any other threads on the first few pages about how to appeal as the registered keeper, without implying who was driving.

    Then you'll get a rejection letter and a POPLA code, then you'll do a bit of homework, read more recent threads on the first few pages here - and the sticky threads - and learn how to word a POPLA appeal and, finally, just before Christmas the whole scam fake PCN will be cancelled.

    http://forums.moneysavingexpert.com/showthread.php?p=63033637&posted=1

    And complain in writing to the Hospital even if they do nothing, lodge a complaint with the premises Manager or his boss, or the NHS Trust themselves; along the lines that a notorious and litigious (Google 'em!) parking firm do not have any place in a hospital car park where the visitors are vulnerable (patients or people visiting patients).
    Last edited by Coupon-mad; 10-09-2013 at 4:26 PM.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT UNLESS IN SCOTLAND OR NI
    TWO Clicks needed Look up, top of the page:
    Main site>>Forums>Household & Travel>Motoring>Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • Beardyman
    • #5
    • 10th Sep 13, 5:35 PM
    • #5
    • 10th Sep 13, 5:35 PM
    Thanks Coupon-mad

    I've written a stiff email to the facilities manager at the hospital, see if they can do anything. If no joy by tomorrow I'll appeal to PE.
    I've read a few threads but they seem more relative to retail car parks, what would be my reason for appeal at hospital? That their payment system is complicated at a time when people aren't thinking clearly or that the charge is disproportionate to any loss incurred (it was midnight, the car park was empty and I was 47mins over).
    Appreciate you can't help every individual case, just don't want to blow it in the appeal stage.
    Cheers.
    • Coupon-mad
    • By Coupon-mad 10th Sep 13, 5:41 PM
    • 73,710 Posts
    • 85,860 Thanks
    Coupon-mad
    • #6
    • 10th Sep 13, 5:41 PM
    • #6
    • 10th Sep 13, 5:41 PM
    Back on page one of this board, search the parking forum for the keyword 'Hospital' to read other hospital threads here where we have advised lots of times before re appeals. It could include 'the payment system is complicated at a time when people aren't thinking clearly and are likely to be delayed by waiting times' and 'the charge isn't proportionate, not a genuine estimate of any loss' and 'your signs are not clear and not compliant with the BPA code of practice'*

    *I know that because they never are!!

    Don't expect the first challenge to work. It's the game you have to play to get the 'golden ticket' of the POPLA code, where you will win if you include the usual POPLA appeal winning words that you will find posted on loads of other threads.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT UNLESS IN SCOTLAND OR NI
    TWO Clicks needed Look up, top of the page:
    Main site>>Forums>Household & Travel>Motoring>Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • kirkbyinfurnesslad
    • #7
    • 10th Sep 13, 5:42 PM
    • #7
    • 10th Sep 13, 5:42 PM
    When you get the popla code come back here..
  • Beardyman
    • #8
    • 10th Sep 13, 5:50 PM
    • #8
    • 10th Sep 13, 5:50 PM
    Thanks I'll check those out and post when I hear something.
  • kirkbyinfurnesslad
    • #9
    • 10th Sep 13, 5:52 PM
    • #9
    • 10th Sep 13, 5:52 PM
    Dont waste to much time on ur appeal to pe. Short n sweet
  • Beardyman
    Hi all

    Good news, following my e mail to the hospital, they have cancelled the parking charge and no further action will be taken. I can suggest that if any one else has similar issues with Parking Eye at hospitals to contact the facilities manager at the hospital and complain directly citing distress and unacceptable behavior/charges. Hopefully you can get it nipped in the bud before having to go down the whole appeal route.

    Thanks to everyone for the help and advice, and to everyone else - keep fighting the good fight!
    • Umkomaas
    • By Umkomaas 16th Sep 13, 1:27 PM
    • 23,777 Posts
    • 38,056 Thanks
    Umkomaas
    Well done Beardyman, great news.

    Now go and get a shave
    Please note, we are not a legal, residential or credit advice forum, rather one that helps motorists fight private parking charges, primarily at the 'front-end' of the process.
    Give a man a fish, and you feed him for a day;
    show him how to catch fish, and you feed him for a lifetime.
  • Beardyman
    Never!
    • Coupon-mad
    • By Coupon-mad 16th Sep 13, 4:09 PM
    • 73,710 Posts
    • 85,860 Thanks
    Coupon-mad
    Hi all

    Good news, following my e mail to the hospital, they have cancelled the parking charge and no further action will be taken. I can suggest that if any one else has similar issues with Parking Eye at hospitals to contact the facilities manager at the hospital and complain directly citing distress and unacceptable behavior/charges. Hopefully you can get it nipped in the bud before having to go down the whole appeal route.

    Thanks to everyone for the help and advice, and to everyone else - keep fighting the good fight!
    Originally posted by Beardyman


    That's great to read - well done for an effective complaint!

    I am going to post your success as a link on this sticky for posterity and to help others see how to get a Hospital fake PCN cancelled!

    http://forums.moneysavingexpert.com/showthread.php?t=4766249


    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT UNLESS IN SCOTLAND OR NI
    TWO Clicks needed Look up, top of the page:
    Main site>>Forums>Household & Travel>Motoring>Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • dean123456
    Beardyman, can you pass on the Facilities Managers email address please, I'm having the same issue with Wansbeck hospital.
    • Half_way
    • By Half_way 16th Sep 13, 9:07 PM
    • 4,722 Posts
    • 6,814 Thanks
    Half_way
    Anyone up for an FOI request to Northumbria NHS trust regarding the contracts with parking eye, and any kickbacks?
  • Beardyman
    Beardyman, can you pass on the Facilities Managers email address please, I'm having the same issue with Wansbeck hospital.
    Originally posted by dean123456
    Hi Dean, I got the e mail address from this website where someone had a similar issue:

    patientopinion.org.uk/opinions/108608

    (Can't post full link as I'm a new user, just put www. in front of the link)

    I'm not sure if this is only for the facilities manager at North Tyneside Hospital but maybe it can put you in the right direction.
  • Beardyman
    Thanks coupon mad, that's great - let's get the cowboys out of the hospitals and everywhere else!
  • Paulf1234
    Hey guys

    Iv also received a parking eye notice at north tyneside hospital. I came to pick my grandad up from the hospital and went into the hospital and he wasn't ready to leave yet, I came back to my car within the free 20 mins that is allowed and waited in my car. I wasn't even waiting in a parking space at this point. My mam brought my grandad out about 30 mins later and we left. Is it worth ringing the hospital to quiery this the same as beardyman did? I didn't think I would have to purchase a ticket for simply waiting in the car? Thanks
    • bod1467
    • By bod1467 3rd Apr 14, 8:43 AM
    • 14,794 Posts
    • 13,463 Thanks
    bod1467
    Please start your own new thread.

    Please read the NEWBIES sticky thread before doing so.
    • Coupon-mad
    • By Coupon-mad 3rd Apr 14, 11:14 AM
    • 73,710 Posts
    • 85,860 Thanks
    Coupon-mad
    Hey guys

    Iv also received a parking eye notice at north tyneside hospital. I came to pick my grandad up from the hospital and went into the hospital and he wasn't ready to leave yet, I came back to my car within the free 20 mins that is allowed and waited in my car. I wasn't even waiting in a parking space at this point. My mam brought my grandad out about 30 mins later and we left. Is it worth ringing the hospital to quiery this the same as beardyman did? I didn't think I would have to purchase a ticket for simply waiting in the car? Thanks
    Originally posted by Paulf1234
    This is not something you 'query' this is something you complain about (and appeal as per the top sticky 'NEWBIES' thread) all covered there.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT UNLESS IN SCOTLAND OR NI
    TWO Clicks needed Look up, top of the page:
    Main site>>Forums>Household & Travel>Motoring>Parking Tickets Fines & Parking - read the NEWBIES THREAD
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