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  • FIRST POST
    • JustJinny
    • By JustJinny 8th Sep 13, 5:16 PM
    • 37Posts
    • 7Thanks
    JustJinny
    ParkingEye Fine from a Cinema Entertainment Complex
    • #1
    • 8th Sep 13, 5:16 PM
    ParkingEye Fine from a Cinema Entertainment Complex 8th Sep 13 at 5:16 PM
    My very physically mature, 73yr old mother was at a Feltham Cinema, Bowling Alley, Bingo, and Restaurant, entertainment complex, with a friend's young daughter (7yrs old), and saw a movie that had a run time of 1hour 40mins long, then afterwards, wandered next door, where the kid had a play in the kids soft gym area, for 90minutes, and then they where delayed a while, by my unstable Diabetic mother's low blood sugars, so the kid played on some other kiddie arcade games while she recovered. Afterwards, she walked slowly across the car park, to one of the 4 restaurants opposite, ate, and then returned to the car and left. She was in the car park for a alleged 4hours 53 minutes.

    Yesterday she got a letter from ParkingEye, charging her £70.00, or £42.00 if she pays early. They state, and signage states, it's a 4hour parking limit. She has no receipts anymore as she has cleared out her handbag since.

    My question is - what now? Is there a template of Appeal somewhere, to get this fine squashed??? Especially as she is likely to get another letter in a few weeks time, when she is seeing at the same cinema, a showing of a Opera broadcast live from an opera place to the cinema, that is 5 hours long....and that's without the queuing and bathroom breaks, so we will be going through this again - but this time, she will keep receipts!

    Thanks in advance
    Last edited by JustJinny; 08-09-2013 at 5:18 PM.
Page 1
  • spacey2012
    • #2
    • 8th Sep 13, 5:19 PM
    • #2
    • 8th Sep 13, 5:19 PM
    I would recommend she stop using the business that has these "paper clamper" crooks in the car park.
    They obviously do not want her custom.
    Be happy...
    • Guys Dad
    • By Guys Dad 8th Sep 13, 7:15 PM
    • 10,852 Posts
    • 10,334 Thanks
    Guys Dad
    • #3
    • 8th Sep 13, 7:15 PM
    • #3
    • 8th Sep 13, 7:15 PM
    Why put herself through getting another ticket again, for she will get one if she overstays?

    Now we can help get her off via POPLA, but she will have to follow our guide.

    First of all, appeal to PE straight away saying that, as keeper, she id dealing with the situation. That the driver went to the cinema and then had a meal. This took over 4 hours, but the driver was a genuine customer and would like the ticket to be cancelled or a POLA Code.

    In the same letter, she should ask the question about parking in a few weeks' time when the live opera will be 5 hours and what accommodation PE will adopt to allow patrons to see this event at the cinema. Enclose any relevant adverts showing the event and the running time.

    She should then seek advice from the cinema and get it in writing that they will be arranging a concession with PE.
    • googler
    • By googler 8th Sep 13, 7:21 PM
    • 15,212 Posts
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    googler
    • #4
    • 8th Sep 13, 7:21 PM
    • #4
    • 8th Sep 13, 7:21 PM
    In the same letter, she should ask the question about parking in a few weeks' time when the live opera will be 5 hours and what accommodation PE will adopt to allow patrons to see this event at the cinema. Enclose any relevant adverts showing the event and the running time.
    Originally posted by Guys Dad
    Quite. It's 5 hours, therefore it's Wagner, therefore there's no intermission. No opportunity even to leave and buy another parking ticket (assuming pay 'n' display)
  • spacey2012
    • #5
    • 8th Sep 13, 7:34 PM
    • #5
    • 8th Sep 13, 7:34 PM
    The effort and time involved in fighting these is worth it for saving the £70 as £70 is a lot of money.
    But it is not worth doing if she can avoid having to deal with these nasty scammers in the first place.
    If she goes back to the opera, they will giver her another £70 ticket and she can not trust what the cinema says.
    This is not some good little leisure venue she has found, it comes with a twist, the car park is infested with a very very nasty nasty parking company indeed.

    People have to wake up to these people, they are the new clampers, where you see the Parking eye signs, stop immediately and turn around and drive away, do not even go in to the car park to turn around, let the mugs behind you wait whilst you turn around in the entrance .

    Drivers have to wake up very quickly, these nasty crooks can not even be trusted to adhere to their own made up rules, drivers have to wake up quickly to Parking Eye, turn away and shop or visit attractions where they do not have these scammers operating.

    But please pull your mum in to her senses and make sure she knows to keep well away from this car park and learns to recognise the parking eye signs, companies that use parking eye are making it very clear, they do not want your custom. .
    You are then going to have to set aside many hours fighting this for her.
    Be happy...
    • Guys Dad
    • By Guys Dad 8th Sep 13, 7:43 PM
    • 10,852 Posts
    • 10,334 Thanks
    Guys Dad
    • #6
    • 8th Sep 13, 7:43 PM
    • #6
    • 8th Sep 13, 7:43 PM
    Quite. It's 5 hours, therefore it's Wagner, therefore there's no intermission. No opportunity even to leave and buy another parking ticket (assuming pay 'n' display)
    Originally posted by googler
    If you tell them it's Wagner and they reply "Give us a Ring", they will be taking the mickey.
    • JustJinny
    • By JustJinny 8th Sep 13, 7:59 PM
    • 37 Posts
    • 7 Thanks
    JustJinny
    • #7
    • 8th Sep 13, 7:59 PM
    • #7
    • 8th Sep 13, 7:59 PM
    Thank you for your replies.

    I will get onto the Appeal and post it tomorrow. I will also follow the advice given here regarding mentioning the Opera and adverts, etc. I can't drive myself, so can't drop her off, and she is not able to use public transport as she is not mobile enough, so driving and parking as nearby is her choice - hence her using that particular car park.

    As an aside, I am impressed that googler recognised it as Wagner - top marks! lol.

    It isn't a pay and display car park - its a 'free parking' place with this time limit of 4 hours. But even without my Mother's Diabetic turn, you can easily spend 5 hours there, if you were to take in Bowling, make use of the extensive slot machines arcade, air hockey tables, the bar, and then a meal, after your movie. Silly 4 hour rule! They must make a fortune!
    • Coupon-mad
    • By Coupon-mad 9th Sep 13, 12:06 AM
    • 73,762 Posts
    • 85,945 Thanks
    Coupon-mad
    • #8
    • 9th Sep 13, 12:06 AM
    • #8
    • 9th Sep 13, 12:06 AM
    Example of a complaint letter (for the cinema manager) re a disabled person alleged to have 'overstayed' in post #13 here where I post as SchoolRunMum:

    http://forums.pepipoo.com/index.php?showtopic=79515&st=0

    And just to confirm, a person who is diabetic is covered by the Equality Act, as is an elderly person (ageism) as they have 'protected characteristics' that meet the definition of disability (no Blue Badge needed of course on private land). And because the overstay was due to the long-term medical condition, the PPC and the cinema/leisure park haven't a leg to stand on - there can have been no 'overstay' because that would be indirect discrimination under the Act.

    Example of a first challenge given in links here but you should add the stuff about the Equality Act and state that you have complained to the cinema (do so!):

    http://forums.pepipoo.com/index.php?showtopic=82727&st=0&gopid=862300

    HTH
    Last edited by Coupon-mad; 09-09-2013 at 12:09 AM.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT UNLESS IN SCOTLAND OR NI
    TWO Clicks needed Look up, top of the page:
    Main site>>Forums>Household & Travel>Motoring>Parking Tickets Fines & Parking - read the NEWBIES THREAD
    • zzzLazyDaisy
    • By zzzLazyDaisy 9th Sep 13, 12:37 AM
    • 12,134 Posts
    • 18,762 Thanks
    zzzLazyDaisy
    • #9
    • 9th Sep 13, 12:37 AM
    • #9
    • 9th Sep 13, 12:37 AM
    Example of a first challenge given in links here but you should add the stuff about the Equality Act and state that you have complained to the cinema (do so!):

    HTH
    Originally posted by Coupon-mad
    Ditto the kids soft gym area, and any other outlet where she was a genuine customer that day.

    Also, any chance that she paid by credit card for the cinema? If so she should send a copy of the relevant statement as proof that she was a customer (with personal info not relevant to this issue blanked out) with the appeal. PE has been known to cancel charges when presented with proof of purchase.
    I'm a retired employment solicitor. Hopefully some of my comments might be useful, but they are only my opinion and not intended as legal advice.
    • JustJinny
    • By JustJinny 9th Sep 13, 2:47 PM
    • 37 Posts
    • 7 Thanks
    JustJinny
    Does it matter if they haven't put the full address of the Car Park, only written "Leisure West Complex car park". They also haven't supplied any details of the creditor other than ParkingEye Ltd.

    Just wondered in case it was worth bringing up.
    • JustJinny
    • By JustJinny 28th Sep 13, 5:32 PM
    • 37 Posts
    • 7 Thanks
    JustJinny
    I got a reply today from ParkingEye. I stated that the driver has no more receipts, or tickets, as a week after the visit, she disposed of them, having paid in cash for everything (I checked the driver's bank statements especially). I also stated that under the Equality Act 2010, being elderly, and with Diabetes, she is classed as disabled with protected characteristics, and cannot be held to the parking time limit. I have had no response from any of the establishments in the complex. I have even been there in person to speak to the various managements- all who have been unavailable.
    This is the letter I got today - 11 days after I placed the Appeal, which was lodged on line, with a CC posted on the 18th September 2013:

    Dear Sir/Madam

    Thank you for your correspondence in relation to the Parking Charge incurred on the 21st August 2013 at 17:04 at Leisure West Complex Car Park.

    In your correspondence you state that you were a patron/visitor of the site, but you will need to provide us with evidence/further evidence of the visit at Leisure West Complex on the date stated above for is to consider this. Suitable documentary evidence in the case would be a receipt, bank statement, booking form, or event sheet, etc.

    If you choose to provide further evidence relating to your appeal within the next 7 days (letter dated Thursday 26th September 2013), we will place the outstanding charge on hold for a further 14 days whilst we consider your appeal further.

    Payment can be made by telephoning our office on 0844 247 2981 or by visiting www.Parkingeye.co.uk or by posting a cheque or postal order to the address detailed below.

    If this charge has been paid and you choose to provide further evidence relating to your appeal, please forward this to us for consideration.

    Yours faithfully
    ParkingEye Team


    __________________

    Advice please!???! I really can't afford to pay these scammers anything!
    • nigelbb
    • By nigelbb 28th Sep 13, 5:37 PM
    • 2,414 Posts
    • 3,193 Thanks
    nigelbb
    If a patron/visitor of the site can have this charge cancelled on production of a receipt, bank statement, booking form, or event sheet, etc. why is there no mention of this on the signs in the car park?
  • kirkbyinfurnesslad
    Write bk and say you have nothing to add and require an a popla code immediately
    • Coupon-mad
    • By Coupon-mad 28th Sep 13, 7:44 PM
    • 73,762 Posts
    • 85,945 Thanks
    Coupon-mad
    That's a standard reply, seen it before. I expect someone has briefly skim-read your letter and pressed a button to send the standard 'receipts needed' reply.

    So write again (sorry but you need that POPLA code) and say again that the driver has no more receipts, or tickets, as a week after the visit she disposed of them, having paid in cash for everything.

    State again that, under the Equality Act 2010, being elderly and with Diabetes, she is classed as disabled with protected characteristics, and cannot be held to the parking time limit. To pursue the matter further would be disability discrimination by not making 'reasonable adjustments' of time.

    Finish by demanding a POPLA code again.

    On the 9th Sept I linked a version of a complaint letter you could use to the establishments on site. Have you sent that yet? If not, just adapt it to suit your case & send it off as well.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT UNLESS IN SCOTLAND OR NI
    TWO Clicks needed Look up, top of the page:
    Main site>>Forums>Household & Travel>Motoring>Parking Tickets Fines & Parking - read the NEWBIES THREAD
    • JustJinny
    • By JustJinny 28th Sep 13, 8:01 PM
    • 37 Posts
    • 7 Thanks
    JustJinny
    That's a standard reply, seen it before. I expect someone has briefly skim-read your letter and pressed a button to send the standard 'receipts needed' reply.

    So write again (sorry but you need that POPLA code) and say again that the driver has no more receipts, or tickets, as a week after the visit she disposed of them, having paid in cash for everything.

    State again that, under the Equality Act 2010, being elderly and with Diabetes, she is classed as disabled with protected characteristics, and cannot be held to the parking time limit. To pursue the matter further would be disability discrimination by not making 'reasonable adjustments' of time.

    Finish by demanding a POPLA code again.

    On the 9th Sept I linked a version of a complaint letter you could use to the establishments on site. Have you sent that yet? If not, just adapt it to suit your case & send it off as well.
    Originally posted by Coupon-mad
    Yes I did. I wrote in to all the establishments she used, and complained. Nothing. No response as of yet.
    • JustJinny
    • By JustJinny 4th Oct 13, 12:54 PM
    • 37 Posts
    • 7 Thanks
    JustJinny
    Update:

    I went last night back to the cinema and the bowling complex to speak again with the Managers. The cinema said they can't help at all, the chap shouldn't have taken my details, as they are merely tenants and can't do anything. He said they aren't happy as they show a lot of Bollywood movies that can last just over 3 hours, and if you add in a meal before or after, at the waitress service restaurants opposite, who share the car park, you easily go over the 4 hours limit. He said they have a lot of complaints, and are awaiting Car Registration Plate Machines from the company, to be installed, where patrons can enter their details and be exempt from charges. He said there was nothing he could do about my situation. So I begged literally for the event sheet of the day, which he gave to me. I scanned and emailed that through, as on the standard reply, it said about Event Sheet being suitable evidence. I got home, and emailed it immediately at 10:30pm. The Bowling Alley Manager was off duty, so I intended to go back and see him tonight.

    However, I got this email from the Bowling Alley Manager this morning. He had been in contact with ParkingEye, and got a response from them:
    ________________________________

    " Thanks, on this occasion we will cancel the PCN

    In future can you refer all motorist that are asking you to cancel PCN to appeal directly to ParkingEye, as stated in the user manual you should not be getting involved with cancellation requests.


    The motorist has appealed in directly to us but we have requested proof that she was a genuine customer and from the below email and what she has said to us the “situation” for their overstay has changed dramatically. "


    __________________________________________


    YAY!!!!! Happy me!!!!!!!!!


    I'm not sure what 'situation' had 'changed dramatically' - but honestly, I don't care. I am soooo happy with the Bowling Alley Manager, for chasing it through, and helping get an immediate resolve. I'm going to take him in a thank you gift. He must have so many to deal with.



    Thank you so much to everyone who helped me here, and to the Manager of the Bowling Alley for getting involved.



    Another win against ParkingEye, for this forum!!!!! YAAAAYYYYY!!!!!




    • Coupon-mad
    • By Coupon-mad 4th Oct 13, 1:04 PM
    • 73,762 Posts
    • 85,945 Thanks
    Coupon-mad
    Yay!

    And you have just earned yourself a place on the Hall of Fame sticky thread at the top, showing all the successful complaints to supermarket/leisure complex clients and other landowners, about their PPCs:

    http://forums.moneysavingexpert.com/showthread.php?t=4766249

    Well done for being tenacious. Not nice to see PE warning their client 'not to get involved' though. What else is a customer-facing Manager supposed to do, other than get involved on your behalf if you are angry and upset?

    How dare they try to get all their clients to fob off their OWN customers!
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT UNLESS IN SCOTLAND OR NI
    TWO Clicks needed Look up, top of the page:
    Main site>>Forums>Household & Travel>Motoring>Parking Tickets Fines & Parking - read the NEWBIES THREAD
    • Half_way
    • By Half_way 4th Oct 13, 4:02 PM
    • 4,723 Posts
    • 6,818 Thanks
    Half_way
    Parking eye are the agents of the reatil Park/cinema/bowling complex and if the principal tells the agent to cancel the agent should do so.

    One possible solution for Parking eye causing trouble at this site: Heavy duty bin bags, placed over parking eyes cameras secured with a bit of tape.
    All it needs are Two people with High vis, Hard hats etc ( to look the part ) and a ladder. job done, intrusive cameras disabled, car park secured.
    If parking eye are such a problem for the cinema, perhaps the cinema could carry out this minor task, if bin bags work for VCS at the peel centre, then i'm sure that they would also work on parking eyes cameras.
    • JustJinny
    • By JustJinny 10th Oct 13, 1:41 PM
    • 37 Posts
    • 7 Thanks
    JustJinny
    Update:

    I hadn't actually heard anything from Parking Eye themselves, to me directly, but didn't really pay any attention as I had that other email. While the result is the same - I literally just received this email from Parking Eye Car Park Management:

    Dear Sir / Madam,
    We refer to the Parking Charge incurred on 31 August 2013 at 17:04:37, at Leisure West Complex car park.
    On this occasion as a gesture of goodwill we will be cancelling this charge.
    However, if future visits to this car park are made please take note of the parking regulations on the signage throughout the car park and adhere to these, as it is applicable to all motorists using the car park.
    Kind Regards,
    ParkingEye Team


    __________________________________


    Lol @ "gesture of goodwill"!



    Anyway - just thought I'd let you know of their 'kind' act. Hehehehe


    Thanks again everyone.
    • Umkomaas
    • By Umkomaas 10th Oct 13, 2:00 PM
    • 23,788 Posts
    • 38,088 Thanks
    Umkomaas
    As much good will as a hyena finding a wounded calf
    Please note, we are not a legal, residential or credit advice forum, rather one that helps motorists fight private parking charges, primarily at the 'front-end' of the process.
    Give a man a fish, and you feed him for a day;
    show him how to catch fish, and you feed him for a lifetime.
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