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    • Caz3121
    • By Caz3121 20th Nov 19, 5:56 AM
    • 12,602 Posts
    • 8,226 Thanks
    Caz3121
    it seems that I am eligible for EU compensation as the return flights were made on one booking.
    Originally posted by dashdakota
    incorrect - EU261 claims are made against the operating carrier.
    The operating flight here is Delta....as a non-EU airline, EU261 only applies on flights departing the EU
    You could make a complaint to them...some US airlines may choose to issue travel vouchers as comp for delays. Also check if your travel insurance covers anything...although may be a token amount
    • JPears
    • By JPears 20th Nov 19, 8:44 AM
    • 4,852 Posts
    • 1,316 Thanks
    JPears
    This appears to be a recurring issue - namely the unreliability of the first leg of return flights/connections from the US with US airlines.
    If posible try to book al flights with an EU airline.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • dashdakota
    • By dashdakota 20th Nov 19, 8:34 PM
    • 2 Posts
    • 0 Thanks
    dashdakota
    Thanks.

    In this scenario, if the first leg was also operated by VA themselves I would have been eligible for EU compensation?
    • Tyzap
    • By Tyzap 20th Nov 19, 8:55 PM
    • 2,111 Posts
    • 895 Thanks
    Tyzap
    IIRC, there has been a recent case with a very similar scenario, where, in this case, Virgin had to pay compensation.

    I cannot recall the case name tho but it may set a precedent. Try searching via Google etc.

    Good luck
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • JPears
    • By JPears 21st Nov 19, 11:29 AM
    • 4,852 Posts
    • 1,316 Thanks
    JPears
    tyzap, I've had a google and can't find anything?
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Caz3121
    • By Caz3121 21st Nov 19, 12:40 PM
    • 12,602 Posts
    • 8,226 Thanks
    Caz3121
    IIRC, there has been a recent case with a very similar scenario, where, in this case, Virgin had to pay compensation.
    Originally posted by Tyzap
    Could it have been this?
    https://www.caa.co.uk/Passengers/Resolving-travel-problems/Delays-cancellations/Your-rights/Your-rights-when-you-miss-a-connection/
    "....Therefore, the operating air carrier that has performed the first flight is responsible for compensation even though the delayed flight was operated by a non-EU carrier outside of the EU. "

    Virgin from UK to US followed by Delta domestic flight would have Virgin on the hook for compensation even if their flight was not delayed but Delta flight was (with usual exclusions)

    however that still requires the original journey to have commenced in the EU so does not help in this case
    • Kaybenson
    • By Kaybenson 28th Dec 19, 8:51 PM
    • 893 Posts
    • 55 Thanks
    Kaybenson
    Hello,


    Where can I get accurate arrival times of my flights? Thanks
    • Caz3121
    • By Caz3121 28th Dec 19, 9:00 PM
    • 12,602 Posts
    • 8,226 Thanks
    Caz3121
    flightaware goes back a few weeks if you register (free) - note it will generally give "landing time" and "gate arrival time" (post taxiing) but not doors open time.
    EUClaim and bottonline should also confirm whether sub compensation levels eg. your flight was delayed less than 3 hours..no compensation.
    there are also some paid sites
    • tseb
    • By tseb 31st Dec 19, 2:08 PM
    • 2 Posts
    • 0 Thanks
    tseb
    Misleading Info on MSE website?
    On the MSE website under "Flight cancellation compensation – the rules", it states that:

    "What if I booked my flight via an online travel agent (OTA)?

    Again, the law is clear that it's the 'operating air carrier' (ie, the airline) which is responsible for refunding passengers when a flight is cancelled. So even if you booked with an online travel agency, the airline needs to give you the money back."

    This appears not to be true as I was told by Qatar Airways today that they were not responsible for refunding their cancelled flight booked through an agent (this is not about compensation, just refunding the non-taken flights).

    I have looked for the 'law' mentioned by MSE, but not even the CAA mentions it.

    Qatar Airways are refusing to even discuss it with me.

    Could someone at MSE Towers clarify on the 'Flight Delay Compensation' webpage where this 'law' can be found?

    Thanks.
    • Caz3121
    • By Caz3121 31st Dec 19, 2:12 PM
    • 12,602 Posts
    • 8,226 Thanks
    Caz3121
    you need to ask you agent to request the ticket refund from Qatar (the airline will issue the refund to their customer which is the third party)
    the agent should then pass the refund to you
    • tseb
    • By tseb 31st Dec 19, 2:15 PM
    • 2 Posts
    • 0 Thanks
    tseb
    Thanks.


    That sounds like a wording issue on the MSE website then as it sounds like the airline has to pay you directly.
    • phyllis13
    • By phyllis13 2nd Jan 20, 1:46 PM
    • 122 Posts
    • 444 Thanks
    phyllis13
    Flight delayed for seven hours but TUI refusing to compensate
    Hi, I'm hoping somebody can offer advice here.


    Our TUI flight from Laem Chabang in Thailand to Gatwick on 12 December was delayed by seven hours.


    I overheard one of the flight attendants informing a fellow passenger that the delay was caused by a pilot being taken ill from an earlier Manchester-bound flight. TUI used one of our Gatwick pilots to replace the one from the Manchester flight, causing our Gatwick flight to be delayed.


    TUI claim that the circumstances of the delay were extraordinary, at short notice, and beyond their control.


    Should we pursue our claim for compensation?


    Many thanks.
    • legal magpie
    • By legal magpie 2nd Jan 20, 5:40 PM
    • 1,151 Posts
    • 493 Thanks
    legal magpie
    Yes. This sounds like an operational decision
    • Acemoneysaver17
    • By Acemoneysaver17 2nd Jan 20, 7:08 PM
    • 10 Posts
    • 1 Thanks
    Acemoneysaver17
    Thank you we used your template letter to contact Jet2.com when our flight was diverted to Alicante on the way back from Gran Canaria to Birmingham. Arrived 6 hours later than scheduled.

    Less than a week after claiming we received a cheque for £665! There was a technical problem with the toilets and we had to change planes. My husband had a similar delay a few years previously and wasn’t able to claim as it was weather related.

    Thank you
    • victoria.dega
    • By victoria.dega 11th Jan 20, 10:41 AM
    • 1 Posts
    • 0 Thanks
    victoria.dega
    just under 3 hours
    I was flying from Tenerife to Edinburgh and the flight ended up being delayed just under 3 hours. On the money saving expert website it says up to 3 hours, you may be eligible to 200 euros (displayed in a table). However when I go to fill out the form, it says must be 3+ hours. Am I eligible or not?

    Appreciate any help on the matter.
    • Caz3121
    • By Caz3121 11th Jan 20, 11:25 AM
    • 12,602 Posts
    • 8,226 Thanks
    Caz3121
    I was flying from Tenerife to Edinburgh and the flight ended up being delayed just under 3 hours. On the money saving expert website it says up to 3 hours, you may be eligible to 200 euros (displayed in a table). However when I go to fill out the form, it says must be 3+ hours. Am I eligible or not?

    Appreciate any help on the matter.
    Originally posted by victoria.dega
    I suspect you have looked at the wrong table - you need the one for delayed flights (the first table) which shows no compensation for delays under 3 hours
    It appears the table you are looking at is either the one for cancelled flights or being bumped off
    • AmyM31
    • By AmyM31 15th Jan 20, 11:04 AM
    • 4 Posts
    • 0 Thanks
    AmyM31
    Easy Jet 25 hour delay
    Just looking for some advice on how to proceed with a claim. We were due to fly from Manchester to Keflavik on Thursday 9th January at 7.45 am. Approx. 12 hours before the flight we received an email to say that we were delayed until 4pm, we were advised this was due to the ‘weather’ in Keflavik. There were some delays in Keflavik, however the airport was still operating and number of flights landed/took off. At 3.20pmish we were called for boarding, Easy jet started processing boarding passes and final boarding was called. Shortly after this we were told that we were not boarding and to attend the information desk, I attended the info desk and we were sent back to board the flight. We were then all sent back to the information desk and advised to wait 2 hours, until 6pm for a further announcement. At 6pm the airline announced that we had an overnight delay until 9am the next day. We then checked in at the hotel at 9pm. We then returned to the airport for a 9am flight the following day, which was scheduled after another Easy Jet flight to Keflavik. The plane and crew were a rescue flight sent from London.

    Some issues that I have with this delay are:

    There was another Keflavik flight delayed with Iceland Air as it was not at Manchester, however once the aircraft arrived in Manchester it turned around and took off at 6pmish. Some passengers were told that the further delay was due to cabin/pilot issues. My insurance letter also claims weather and cabin crew welfare issue. I can’t deny the weather wasn’t windy, however it is common with the destination and the airport was operational. 5/6 Easy Jet flights landed with small delays on Thursday 9th, ours was the only one cancelled and rescheduled. In addition to this we had another overnight delay on Monday 13th due to the weather, we were not informed of the delay in advance despite other airlines moving their flight times and Easy Jet landed the same Manchester to Reykjavik flight in 70 mph winds.

    I have contact with some passengers who have already had their claims rejected due to Easy Jet claiming the ‘weather’ was the issue. I believe it was more of an operational and incompetence of the airline to fulfil the route in expected weather conditions.
    • Alan Bowen
    • By Alan Bowen 16th Jan 20, 1:53 PM
    • 3,409 Posts
    • 1,724 Thanks
    Alan Bowen
    A quick check with EU Claims maintains that weather was indeed the issue and therefore there is no compensation claim. It does appear they offered meals and accommodation. I am aware last week that the airport had exceptionally strong winds, which were blowing in the same direction as the runway allowing planes to land but on the ground, the crew could not unload either the bags or the passengers due to the danger of the steps blowing around and by mid-afternoon, they had to close the airport as they had no more room to park the aircraft safely. Icelandair, whose entire fleet takes off to the US in the late afternoon had to cancel the entire operation as they couldn't get passengers onto the aircraft at all
    • AmyM31
    • By AmyM31 17th Jan 20, 12:02 PM
    • 4 Posts
    • 0 Thanks
    AmyM31
    This is exactly the issue we experienced on the Monday, no flights were operating out of the airport which I do not have an issue with. My issue with the Thursday flight was that ours was the only easy jet flight which was not operating and all other of their flights landed. I feel that they are using the weather as a scapegoat and the reason we couldn't take off at the delayed time was due to a crew issue.
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