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    • legal magpie
    • By legal magpie 24th May 19, 4:51 PM
    • 1,124 Posts
    • 474 Thanks
    legal magpie
    They will take just as long as you are prepared to give them
    • Mabe
    • By Mabe 4th Jun 19, 8:05 AM
    • 16 Posts
    • 0 Thanks
    Mabe
    We have taken claim to CEDR and Tui are still citing extraordinary circumstances but also state it could of been avoided if they had a spare craft and crew but the cost would be too much and ineffective. They have cities bird strike but also stated that although it wasn't a bird strike there was a foreign object in a tyre and they were unable to get it repaired. Its around a 5 page document citing lots of clauses still think they are trying to pull a fast one but CEDR have asked for our response. Any suggestions.
    • Tyzap
    • By Tyzap 4th Jun 19, 10:22 AM
    • 2,090 Posts
    • 889 Thanks
    Tyzap
    We have taken claim to CEDR and Tui are still citing extraordinary circumstances but also state it could of been avoided if they had a spare craft and crew but the cost would be too much and ineffective. They have cities bird strike but also stated that although it wasn't a bird strike there was a foreign object in a tyre and they were unable to get it repaired. Its around a 5 page document citing lots of clauses still think they are trying to pull a fast one but CEDR have asked for our response. Any suggestions.
    Originally posted by Mabe
    You could reply stating that a puncture is 'inherent in the operation of an airline'

    In other words, it's not an 'extraordinary circumstance' which would have exempted the airline from paying compensation. It's a normal day to day problem that all airlines have to face.

    Also, state that the airline has admitted that it did not take 'all reasonable measures' to prevent or lessen the delay.

    They have shot themselves in the foot by admitting they could have done more and cannot now win this case.

    Good luck and well done in advance
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • SimonAtMoneySE
    • By SimonAtMoneySE 14th Jun 19, 11:24 AM
    • 1 Posts
    • 1 Thanks
    SimonAtMoneySE
    Successful compensation for flight delayed for over three hours
    I just got Ä250 back from WizzAir.

    This did not happen overnight, but over nearly a year. None of this cost me a penny; all of this just cost me time. I would say you do need to take screenshots of actual departure and arrival times, either on an airport site or even the airline's own website. Shut down the squirm-space. Especially, as in my case the airline tried to fob me off with an 'extraordinary circumstance' which has to be the easiest dismissal to make, but the hardest to prove.

    To give you a timeline:

    2018
    16 July: Wizzair flight From Budapest to London Luton was over three hours late. It was scheuled to arrive at 20:05 and was reported arrived at 23:22.

    18 July: Raised a case through MSE's Resolver service.

    11 August: Received email from Wizzair saying if I want to complain, I have to do it directly through their online complaint submission; not through MSE's Resolver Service.

    27 August: Formally raised complaint through Wizzair online complaint submission using the pro forma from the MSE website.

    10 October: Wizzair conclude that the flight delay was due to 'extraordinary circumstances' and thus no compensation is due. I immediately replied stating that since they are unable to explain these 'extraordinary circumstances' within their response I find their response unsatisfactory and I shall escalate to the Aviation ADR ombudsman.

    10 October: I open an account and raise a complaint with the Aviation ADR Ombudsman. I upload all my email correspondence so far, a picture of my boarding pass, and screenshots from Wizzair's site opened on my phone of the flight's delayed take off, and the recorded time of arrival.

    29 October: Aviation ADR accepted my complaint. The details were passed to Wizzair to confirm if they wish to defend the claim and provide their reasoning and evidence in support. They have 28 days.

    28 November. No further evidence provided by Wizzair to support their 'Extraordinary Circumstances'. Case to be reviewed by an specialist Complaint handler.

    2019
    9 April. AviationADR provide a Final Determination which finds in my favour. (Yay!) I am to provide my bank account details for a 250EUR 'remedy'.

    25th April. I provide the details.

    29th April. Details sent to Wizzair.

    29th May. Wizzair ask what currency the account is. I've opened a EUR account so I won't suffer transfer rates. Wizzair won't be able to exchange the money at their rate into GBP.

    7 June. I tell them my Euro account does indeed use a Euro currency.

    14th June. 'Remedy' paid in.

    I know this is a 'well good for you' story, but I wanted to let people know it worked out for me. It just took a year.
    • Tyzap
    • By Tyzap 14th Jun 19, 11:52 AM
    • 2,090 Posts
    • 889 Thanks
    Tyzap
    Hi Simon,

    Thanks for taking the time to let everyone know how long these claims can take and what’s involved.

    It often take a great deal of determination to get through the process, but it is worth it in the end.

    Well done and thanks.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • Nindi37
    • By Nindi37 14th Jun 19, 4:16 PM
    • 2 Posts
    • 0 Thanks
    Nindi37
    Family of 4 were going to go abroad on the 6th of April 2019. Turkenmenstan airlines rescheduled the flight later to the14th. We could not go as we only have 2 weeks. So we asked for a refund.
    It's 12 weeks and still waiting for a refund.
    • Nindi37
    • By Nindi37 14th Jun 19, 4:19 PM
    • 2 Posts
    • 0 Thanks
    Nindi37
    What can I do? I have phoned their representatives in the UK. They keep telling me I going to have wait a few more weeks. The airline is going to resume flying again in September.
    • Alan Bowen
    • By Alan Bowen 14th Jun 19, 5:46 PM
    • 3,355 Posts
    • 1,699 Thanks
    Alan Bowen
    Nindi

    Trying to get anything out of an airline like this is never going to be easy. If you booked directly with them, request a refund through your credit card issuer. The airline has started, stopped and started flying a number of times, no one books with them other than for price or a burning desire to visit Turkmenistan
    • Mabe
    • By Mabe 28th Jun 19, 6:45 AM
    • 16 Posts
    • 0 Thanks
    Mabe
    Just wanted to say thank for your tips and advice, referred case to CEDR has been adjudicated and found in our favour. Stated that it was different aircraft that had extraordinary circumstance and felt cause to our flight delay was operational matter. Been awarded €800 only claimed for €600 but due to distance of flight they awarded more.
    • Caz3121
    • By Caz3121 28th Jun 19, 6:51 AM
    • 12,378 Posts
    • 8,067 Thanks
    Caz3121
    Been awarded Ä800 only claimed for Ä600 but due to distance of flight they awarded more.
    Originally posted by Mabe
    if it was from the canaries, is that not 2 x Ä400 compensation based on distance?
    • Tyzap
    • By Tyzap 28th Jun 19, 8:10 AM
    • 2,090 Posts
    • 889 Thanks
    Tyzap
    Just wanted to say thank for your tips and advice, referred case to CEDR has been adjudicated and found in our favour. Stated that it was different aircraft that had extraordinary circumstance and felt cause to our flight delay was operational matter. Been awarded Ä800 only claimed for Ä600 but due to distance of flight they awarded more.
    Originally posted by Mabe
    Great result Mabe

    It's always good to know that CEDR do generally get these adjudications right. Especially when they are pointed in the right direction by members of this forum.

    Well done.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • Mabe
    • By Mabe 28th Jun 19, 10:41 PM
    • 16 Posts
    • 0 Thanks
    Mabe
    if it was from the canaries, is that not 2 x Ä400 compensation based on distance?
    Originally posted by Caz3121
    yes it was
    • Twins2
    • By Twins2 30th Jun 19, 3:07 PM
    • 3 Posts
    • 0 Thanks
    Twins2
    British Airways
    HELP!
    We had a delayed flight from Miami to London (4hours), this meant we missed our connecting flight to Manchester, BA said there were no more flights to Manchester so we had been put on a flight to Leeds, then had to make our own way home back to Manchester(keep receipts). As this meant even longer delay I requested a taxi to take us back up to Manchester which BA paid for. When I put a claim in for delayed flight I was told as I got a taxi home and didnít take the flight I was not entitled to compensation! Does anyone have any advice or help. We only took the taxi as we were tired and didnít fancy waiting even longer for a flight then have to make our way back to Manchester from Leeds. 🙈
    • DrA_Harrogate
    • By DrA_Harrogate 30th Jun 19, 3:17 PM
    • 296 Posts
    • 106 Thanks
    DrA_Harrogate
    Good afternoon


    It would seem that you have a case for compensation. You need to obtain Vauban's Guide (Google), read it twice, and proceed accorading to the guidance. Please put further posts in the BA thread as it helps to keep the Forum tidy. Any problems get back to us.
    • ClaretPaul
    • By ClaretPaul 21st Jul 19, 11:03 AM
    • 7 Posts
    • 0 Thanks
    ClaretPaul
    Can anyone offer any advice on dealing with easyJet in order to get EU261 flight compensation?
    The flight myself and my wife were due to return from Copenhagen to Manchester on was cancelled and had to stay in Denmark for three days until the next available easyJet flight
    We were originally informed, via the easyJet app, that there was a delay (which turned into a cancellation) due to "a passenger requiring extra assistance on an earlier flight in plane's schedule".
    Filled in the online form, but easyJet say we are not entitled to EU261 compensation because cancellation was due to thunderstorms at Manchester Airport.
    Not satisfied with response, which came from a "do not reply" email address at easyJet.
    Would appreciate any advice from anyone who has been successful in getting cancellation compensation from easyJet.
    • Caz3121
    • By Caz3121 21st Jul 19, 12:15 PM
    • 12,378 Posts
    • 8,067 Thanks
    Caz3121
    Would appreciate any advice from anyone who has been successful in getting cancellation compensation from easyJet.
    Originally posted by ClaretPaul
    Easyjet thread is here https://forums.moneysavingexpert.com/showthread.php?t=4384709
    have you checked the flight details in EUClaim and bottonline to get their view on whether compensation is due?
    • ClaretPaul
    • By ClaretPaul 21st Jul 19, 2:46 PM
    • 7 Posts
    • 0 Thanks
    ClaretPaul
    Thanks to link to easyJet thread - will report on there. Yes, have checked on Bottonline and EU claim sites and both say we are entitled to compensation.
    • Justice13075
    • By Justice13075 21st Jul 19, 5:43 PM
    • 1,825 Posts
    • 604 Thanks
    Justice13075
    So it would appear you are due compensation so I won't say any more about that. Now you say you had to stay in Copenhagen an extra 3 days, Did Easyjet pay for your hotel and all meals? Easyjet should have found you flights back to Manchester with another airline did they tell you this. If not I would write to the CAA and let them know you were not informed of re-routing by Easyjet
    • jdavidwaller
    • By jdavidwaller 23rd Jul 19, 5:51 AM
    • 2 Posts
    • 0 Thanks
    jdavidwaller
    We were delayed last year departing about 6 hours late on Swiss Air, which meant we missed our connecting flight and had to go on 2 different flights eventually arriving in Manchester about 9 hours later than we should have. I used all the stages of Resolver and sent the last one sometime February/ March to the CAA as per the escalation forms and havenít received acknowledgment, I havenít received anything one way or another?
    • Caz3121
    • By Caz3121 23rd Jul 19, 6:02 AM
    • 12,378 Posts
    • 8,067 Thanks
    Caz3121
    what was the reason for the delay? (not all delays qualify for compensation)
    do EUClaim and bottonline free checkers confirm that compensation should be due?
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