Compensation for delayed flights Discussion Area

leitmotif wrote: »

My partner and I were set to travel Amsterdam - Southampton in December 2006, which was the Christmas that the fog rolled in and spoiled everything. We were offered re-routes to Norwich (!) or Exeter, neither of which appealed as they would have been several hours train ride or very expensive taxi ride away. In the end a fellow passenger who had just booked the ferry on his mobile said he'd add us on as fellow passengers and drive us down as far as Winchester if we gave him £120 once we reached England.

We got half the flight fares back (seeing as we still took the return Southampton - Amsterdam leg of the journey with Flybe). Still, are we entitled to compensation as well?

Last question: my girlfriend has thrown away credit card statements and deleted e-mails, so the only proof we have of the flight is a confirmation of refund e-mail from Flybe, and the only reference number that has is a cancellation reference, which seems pretty generic (VTRHNN). Is that enough to go on?

Shoe.girl wrote: »

Hi guys,
I'm just looking for advice really on wether anyone thinks i have a claim worth claiming for.

A few months ago i flew from manchester to orlando with my family. The trip there was fine but it was on the way home that the trouble started.
We were due to fly from Orlando Int-Washington Dulles- Manchester which a 10 hour wait time at washington. Our bags were checked through to manchester so after an (on time) flight to washington we decided to leave the airport and head out to a local mall to grab food. We arrived back at the airport 2 hours before our scheduled flight only to find (once through security) that the flight had been completely cancelled due to mechanical failure. We then queued for an hour at the desk told the only flight we could be put on was the next morning leaving from Washington Reagan - Newark - Manchester. We accepted and the airline arranged our hotel and issued us with food and taxi vouchers.

The next day we arrived at the airport in plenty of time, our departure time came and passed by 5 hours.. there were heavy storms in the area and all flights had been grounded. However we were told we had to go to newark because our plane hadn't officially been cancelled and therefore couldn't be rebooked on another flight the next day from dulles.
By the time we had boarded the plane our connecting flight had already departed from newark.. and by the time we arrived we had to stand in a 3 hour customer service queue to reschedule our flight.
We were then told we could wait 2 days for another flight to manchester (on the airport floor- there were hotels because of the influx of people- and they had also run out of blankets and pillows!) or be put on to a flight to Edinburgh which had 3 free seats which was departing in an hour.

At this point we had been traveling for 2 days and it was 1am. So we chose the Edinburgh option- no clothes/bed for 2 more days didn't seem like a very palatable idea! The flight went out on time, but when we arrived in Edinburgh the customer service desk informed us that our booking had been closed, and therefore they could not issue us with transportation home. So our choices were a budget airline (we had 2 hand-luggage items each so would have had to have paid to have these checked) or a train to manchester airport to pick up our car. We chose the train, which cost us £120 and meant we arrived at manchester airport at 9.30pm.
Obviously we also had no luggage which thankfully got delivered to us 2 days later at home.

We were traveling for over 48 hours and obviously had to pay out of our own pocket in order to get home.
Do you think i've got a leg to stand on, or will they just say that the weather was the issue and therefore our claim is invalid?

Any advice on this matter would be massively appreciated!