MSE News: Sky takes over O2 and Be broadband: What does this mean for customers?

jem16 wrote: »

Yes - true really.

However my main point to hubb ( although probably didn't make it clear ) is that as he/she is also taking Line Rental with Sky, a new router would be required as the O2 router will not work in this case as far as I'm aware.

No.

There is no "need" for a new router. The o2 router will work fine. In fact it will make the transfer appear seamless, as there is no plugging or unplugging of wires needed.

i8change wrote: »

I was told to expect the paperwork would be like that but that "the discount would be applied, there was a note on the account and not to worry as I had her name and the calls are all recorded."

Think I will write the conversation date down though just in case they did have to trace the recording!

I am switching from O2 to sky and have had a number of calls and 'web chats' with Sky re 2 letters quoting different amounts neither of which were anywhere near the £10 I agreed to for BB and phone.

They were unable to give me written confirmation of the £10 deal but promised it was true and would appear on my bill once the account was activated!

I asked how long I have to cancel if I am not happy, the 2 agents I spoke to were unable to say but thought it was 14 days but not sure if that was from order or activation date.

Activation was today and as yet nothing showing on my account. web chat today says it will take 24 hours for it to show on my account.

Fingers & toes crossed but ready to do battle as all calls documented at the time and screenshots taken of all web chats.

Don't expect to get the £50 credit because they promised me and another poster here the same verbally and it doesn't show when the details come through (see my post above)

espresso wrote: »

You seem to be confused. Sky does not have two networks,

No I'm not confused.

Sky has shared LLU - ie SMPF and also full LLU - ie MPF networks. The SMPF network is still being used for those who don't want to take their Line rental with Sky. So O2/BE customers who wish to remain with BT (or whoever) for their Line Rental will be put on the SMPF network alongside earlier adopters to Sky's BB who were allowed to have another provider for Line Rental.

New Sky customers have to now take Line Rental as well and will be put on the voice and broadband network - ie MPF. Any O2/BE customer who chooses to take the full service will be put on this network.

https://help.bethere.co.uk/help/support/smpf_mpf

it has two methods of authenticating customers onto the Sky network and as long as the customer is authenticated, it does not matter which of the two methods, PPP or MER is used.

These are protocols and yes MER is the newer protocol.

For various reasons many Sky customers use their own routers and Sky have stated that this is acceptable.

Sky have allowed users to have their own router but they certainly at the moment do not support it nor encourage it. Only the most techy customers will use their own router at present.

However you are correct in that the O2 router will work on the Sky network but this has been down to a more recent firmware update. Thank you for confirming this.

jem16 wrote: »

My £75 was credited 2 days later, although I did expect to see it the following day. However it has been done and the letter does not mention it as it is a special offer. I was able to check as I do already have a MySky ID.

No reason to think you won't get it.

Because when I phoned to check they have it down from my last conversation they said it wasn't noted. I am still waiting to hear the result of the phone recording they are going to listen to.