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  • FIRST POST
    confusedkarma
    carpenters solicitors......... verdict?
    • #1
    • 17th May 13, 6:27 PM
    carpenters solicitors......... verdict? 17th May 13 at 6:27 PM
    i'm going through a claim at the moment via tesco, who uses carpenters solicitors. i got a call from carpenters today saying that basically they aren't pursuing my case as 3rd party has an independent witness (which isn't independent, and didn't witness anything anyway, but i'm struggling to prove) and that an independent witness basically trump cards the witness i have, plus photographic evidence showing damage, car position etc.
    yet after speaking to tesco, they're still in complete agreement that it isn't anywhere near my fault and are continuing to battle with admiral.

    is this normal?


    btw, this was an early april accident, so still pretty early on in the whole "he said she said" arguement
    Last edited by confusedkarma; 17-05-2013 at 6:30 PM. Reason: adding the date
Page 2
    • thomamil
    • By thomamil 21st Oct 16, 3:45 PM
    • 1 Posts
    • 0 Thanks
    thomamil
    Hi Mark,


    How are you getting on with Carpenters now? I too had a non fault accident (in Dec 15) to which the 3rd Party insurers paid out, and my insurance recommended Carpenters for personal injury. My emails to them etc are also being ignored.
    • Rachel262
    • By Rachel262 28th Nov 16, 1:19 PM
    • 1 Posts
    • 0 Thanks
    Rachel262
    Carpenters very poor service
    I found this thread because I was searching for other peoples' experiences of Carpenters to see if my bad experience was a one off. I had an accident back in June. Not my fault. Initially things were ok, they took details and authorised physio. Although, i did have to give them all the same information multiple times.

    Since then, my physio sessions ended and the provider requested more sessions as I am still in a lot of pain. I heard nothing back, checked with the physio and they said they had not had a response from Carpenters. I chased it up, tried emails and phone calls. No response to emails at any point and no answer on the phone. I have also tried to contact them to send me a form I have to fill out, to let them know they have entered the wrong details on some paperwork, and for a couple of other things. They have NEVER, in 5 months, responded to my emails. I have never spoken to the person who was named as handling my claim as she never answers her phone. I called the main switchboard and asked to be put through to ANYONE. Spoke to a lady who was helpful, she told me the medical report hadn't even been requested (by carpenters) and that had held up my physio. So after speaking to her I then tried calling back and emailing multiple times to chase up progress. Nothing. No answer, no response to emails. I rang my insurer, they gave me a name and said that's who I have to speak to as she's the person involved in my claim. I have never heard of this person before. Tried calling. Surprise surprise no answer.

    So several months on my claim has stalled, I have no idea whether they have taken note of the additional info I emailed them and I am still in a lot of pain waiting for further treatment. I could have just seen my GP initially but was told it would be much quicker to go through insurance (mediated by carpenters). The wait to get an appointment with my GP surgery is 5 weeks unless it's really urgent. So now I have no physio from insurance, and have a long wait to sort it through the NHS. I have been totally appalled by how poor their service is. I'm not sure if I am able to request a different solicitors though.
    • chanz4
    • By chanz4 28th Nov 16, 5:47 PM
    • 9,929 Posts
    • 2,890 Thanks
    chanz4
    they are claims handlers, not what your thinking
    Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.
    • OnanTheBarbarian
    • By OnanTheBarbarian 29th Nov 16, 1:47 PM
    • 1,393 Posts
    • 844 Thanks
    OnanTheBarbarian
    If you are on twitter then make a post and link in their head honcho Donna Scully - usually a quick bashing on social media pulls a company around to help the affected person @Donna_Scully
    • mooncrab
    • By mooncrab 31st Jan 17, 1:43 PM
    • 2 Posts
    • 0 Thanks
    mooncrab
    Same here, no replies to emails and calls, stonewalled . I emailed the CEO of the company who is Donna Richards . Email her on dmr@carpenters-law.co.uk and complain, that's how I got mine sorted. Just had my final payment for a non-fault accident back in June 2014. Good luck all. x
    • Karen P annoyed
    • By Karen P annoyed 23rd Nov 17, 10:14 AM
    • 1 Posts
    • 0 Thanks
    Karen P annoyed
    Do not use
    Carpenters contacted my 18yr old son after he was involved in a car accident which wasn't his fault. It has been going on for 18months. My son was advised by them to go for compensation for his injury and sent him to a physio that they supplied. A week before court date they have advised him to drop the claim as a tweet was recovered to say that he played in a football match four days after his accident. They told him they could not continue his claims as they had little chance of winning. Now they have sent him a bill for 9,200 for their services!!!!! His injury developed over time and he is still having treatment for back pain. Had he have gone to court and not won, he wouldn't have had to pay based on the 'no win no fee', but now they want almost 10.000 from him. He has lost his car which was written off, has had to claim from his own insurance for the car, minus his excess and will probably never get affordable car insurance again! All this when the other party admitted liability!!!! They are a disgrace and I will be writing to the Solicitors Regulation Authority. And they will have to take him to court for their money, he's a student with no job and no assets.
    • sassy8
    • By sassy8 15th Sep 18, 7:43 AM
    • 1 Posts
    • 0 Thanks
    sassy8
    Carpenters...
    I have had experience with Carpenters and they fought tirelessly to get me compensation for an accident which killed my husband. I trusted the advice they gave me (even when at times it seemed a little bleak) and I would never have been able to navigate my way round the minefield that is the legal system. However, if you are not satisfied with the advice you get it is always better to get another opinion.
    • csgohan4
    • By csgohan4 15th Sep 18, 7:46 AM
    • 4,879 Posts
    • 3,110 Thanks
    csgohan4
    I have had experience with Carpenters and they fought tirelessly to get me compensation for an accident which killed my husband. I trusted the advice they gave me (even when at times it seemed a little bleak) and I would never have been able to navigate my way round the minefield that is the legal system. However, if you are not satisfied with the advice you get it is always better to get another opinion.
    Originally posted by sassy8


    your first post and you give them a glowing review in contrary to the others on here. Suspicious...
    "It is prudent when shopping for something important, not to limit yourself to Pound land/Estate Agents"
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