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  • FIRST POST
    • MSE Andrea
    • By MSE Andrea 27th Mar 13, 2:23 PM
    • 9,313Posts
    • 22,170Thanks
    MSE Andrea
    0 WOW
    Topcashback Questions & Answers
    • #1
    • 27th Mar 13, 2:23 PM
    0 WOW
    Topcashback Questions & Answers 27th Mar 13 at 2:23 PM
    MSE Additional reading:

    You might like to read our latest Cashback sites news story: Are you a cashback site loser?

    Back to the original post...

    Hi everyone,

    If you have a question you'd like to ask cashback website Topcashback directly, post your question below and it will try to answer. If you want to discuss other cashback sites then please start a separate thread if there isn't one already.

    Please remember referral links are not permitted. If you want to post a referral you can do it on the Topcashback referrals thread.
    Last edited by MSE Andrea; 27-10-2015 at 9:51 AM.
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Page 215
    • Hopeless Case
    • By Hopeless Case 25th Jul 18, 5:35 PM
    • 888 Posts
    • 5,347 Thanks
    Hopeless Case
    Hey everyone,

    @Hopeless Case - In order for the tracking to work it's not just TopCashback that has to be allowed by the tracking cookies placed on your device that is read by the tracking network and retailer. I would, therefore, advise to completely disable this when using our site to earn cashback and re-enable it after you have finished your purchase.

    This should prevent the need for claims for you.

    We do have a pop up still active if our site believes your settings may cause a tracking issue but if you have disabled ad blockers for our site, it will just think you have disabled this all together.

    Best wishes,
    Matt
    Originally posted by TopCashBack Company Representative
    Thanks - I think I've disabled everything for TopCashBack but i'll totally disable before purchases in future
    Nov GC £80.34/£200
    NSD target: Nov 1/15
    Bring Your Lunch to Work Target Nov 1/15
    £1 a day: Nov £44.75/£45
    Tesco CC Aug 18 £10,151.56 £9950.56 0% 30mnths, First Direct CC Aug 18 £4321.80 £3968.77 0% til Feb 20
  • TopCashBack Company Representative
    Cheers Hopeless Case,

    Hopefully this will improve your tracking

    Best wishes,
    Matt
    ďOfficial Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Bougainvillea
    • By Bougainvillea 27th Jul 18, 11:23 AM
    • 559 Posts
    • 1,683 Thanks
    Bougainvillea
    Hey everyone,

    @Bougainvillea - Snap and Save has changed over the years and has gone through many changes. Some of our members liked, others they weren't so keen on.

    Recently we had offers themed around a BBQ with really high cashback and this fortnight we've gone around the theme of saving around the essentials.

    Snap and Save has always been an additional feature on top of our great online offers and we will continue to look at ways to make your cashback go even further. I am sorry if you are not too keen on the offers at the moment and hope in the future you do see some items you wish to redeem.

    Best wishes,
    Matt
    Originally posted by TopCashBack Company Representative
    My query last month was not about the choice of Snap & Save but about the quality of the offers. Although there have been a couple of good offers recently, the cashback from the current offers varies between 5 pence & 20 pence. Even if I bought all the offers, the maximum cashback in total would be 65 pence. The offers are the same for 2 weeks, whereas they used to change weekly.

    Please bring back the good offers with an amount of cashback that makes it worth the effort of claiming. Its not really worth the time to buy the correct product & send in the receipt photo for 5 pence cashback.
  • TopCashBack Company Representative
    Hi Bougainvillea ,

    We do thank you for your feedback and I'll be sure to pass it over for you. Snap and Save remains a place to earn a little bit extra money back your in store as an addition to our main focus which is online purchases. At the moment these are fortnightly offers, with some weekly offers from time to time but this will be kept under review.

    Best wishes,
    Matt
    ďOfficial Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Tragen
    • By Tragen 30th Jul 18, 1:58 PM
    • 156 Posts
    • 45 Thanks
    Tragen
    edit: resolved
    Last edited by Tragen; 31-07-2018 at 8:22 PM.
  • TopCashBack Company Representative
    Hey Tragen,


    If you could email me at mse@topcashback.co.uk I can check out why you are having log in issues.

    Many thanks,
    Matt
    ďOfficial Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • pjran
    • By pjran 2nd Aug 18, 11:05 AM
    • 1,080 Posts
    • 9,402 Thanks
    pjran
    Hi Matt

    It seems ages since I bought something via TCB during your heatwave promotion which didn!!!8217;t track. I queried this but it still hasn!!!8217;t been resolved yet, why?


    I!!!8217;ve logged into my account and the original missing claim has disappeared. Also there!!!8217;s another purchase not tracking.
    Last edited by pjran; 03-08-2018 at 2:17 PM.
    • Lyncj01
    • By Lyncj01 2nd Aug 18, 2:38 PM
    • 18 Posts
    • 5 Thanks
    Lyncj01
    I've just gone too book No1 lounge at Gatwick; using the MSE code. £72 for 3 adults and 2 teens. Did the same through TopcashBack (also using the MSE code) - £112. Exactly the same time / number of us... Even with the 11% cashback the difference is a joke.
    • Ames
    • By Ames 6th Aug 18, 8:58 PM
    • 17,729 Posts
    • 31,347 Thanks
    Ames
    Opened a missing cash back claim 28th March, now 6th August. Nudged once a month. Logged in today to a message on the claim saying sorry its taking longer than usual, we'll message when there is an update. It is approaching 5 months, it was only a 12 month contract. I am sure topcashback have a lot of claims to chase up, im sure organizations drag their heels, but 5 months and counting........ come on
    Originally posted by whiteadder
    I can beat that, purchase made around New Year, January raised a claim and was told I had to wait for them to send claims to the retailer, that was in March. Was then told they'd expect a resolution in three months, I'm still waiting and have nudged.

    It's for £35 so I'm a bit annoyed that it looks like I'll have to wave goodbye to it, and won't be buying from that retailer again. In fact, I had to make a big purchase a couple of months ago and went to it's competitor.
    Unless I say otherwise 'you' means the general you not you specifically.
    • BraveHeart
    • By BraveHeart 6th Aug 18, 11:43 PM
    • 11 Posts
    • 1 Thanks
    BraveHeart
    Hi Matt,

    My issue still remains unresolved.

    1 Aug 2017: Claim Submitted to Merchant
    8 Dec 2017: Informed 'Fair Play' policy can be employed. REFUSED
    15 Dec 2018: Added claim to 'query log which will be sent to the network.'

    I have £10.92 (x2) Payable. BUT I HAVE NOT CASHED THIS.

    My purchase price: £106.20 (x2)
    Without VAT = £88.50
    20% offer on 88.50 = £17.70 cashback (x2)

    Total cashback due for two bookings:
    £35.40 (£17.70 x 2)

    I have emailed you and you have the full history of my case.
    5 MONTHS is a long time to resolve a matter.

    Matt, I posed one question on here in the past which you may have overlooked.
    'DOES TCB KEEP HOLD OF OFFERS MADE BY MERCHANTS?'
    If so, this should be game set match for merchant's to pay up!

    Please update.
    Originally posted by BraveHeart
    Hi Team MSE / Matt,

    A year on since initial 'Claim Submitted to Merchant' and still not resolved, amount still not what it should be.
    Stuck in 'query log' since 15 December 2017???

    Matt on 16/01/18, you posed the question in response to my message quoted above, '...clarify what you mean about whether we keep hold of offers made by the merchants?'
    I mean the amount or percentage of cashback that a Merchant is offering over time, which relates to a purchase a member of TCB has made.
    Surely if you have this, the companies have no way to back track!

    I have sent you a personal email, which has a chain of discussion between us relating to this issue in great detail.

    BraveHeart
    Last edited by BraveHeart; 07-08-2018 at 12:13 AM. Reason: Date correction
  • TopCashBack Company Representative
    Hi everyone,

    @pjran Ė If you can email across the details we can open up your account and make sure this claim has been lodged.


    @Lyncj01 Ė Retailers where travel is involved will always have varying prices. It can mean that the search through us is the same, more expensive or even cheaper. It depends on who is searching for what elsewhere on the web. I understand itís frustrating but I am afraid this is how the pricing for these sort of retailers work.

    @whiteadder Ė I do understand itís frustrating and I can assure you the number of claims we have doesnít impact our ability to chase up the claim. It just is dependant on when the tracking network replies to us. We will keep on trying until they do reply and I do hope this wont be too much longer.

    We are also working with the networks to continually improve on this system to make sure everything is done to get claims resolved as soon as possible as we appreciate itís not a great experience when it does take so long for the network to reply back to us.

    @BraveHeart - Thanks for lodging an email about this and Iíll be sure to check this out for you.

    Many thanks,
    Matt
    ďOfficial Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • TopCashBack Company Representative
    Hi everyone,

    @whiteadder - I am afraid when you purchased it would be under the old tracking network which the retailer no longer has an association with and this does hold things up.

    I am happy to check on this for you if you drop us an email to mse@topcashback.co.uk

    Best wishes,
    Matt
    ďOfficial Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • steve_taylor_
    • By steve_taylor_ 24th Aug 18, 8:18 PM
    • 20 Posts
    • 2 Thanks
    steve_taylor_
    Over 1 year and counting.....
    Hi,

    I have an outstanding claim that started in June 2017.

    It is still showing as waiting. I have contacted Topcashback multiple times and still don't have this resolved.

    Any ideas as to what I can do next. Nudging seems to do nothing !

    Thanks
    • pjran
    • By pjran 26th Aug 18, 10:38 PM
    • 1,080 Posts
    • 9,402 Thanks
    pjran
    Hi,

    I have an outstanding claim that started in June 2017.

    It is still showing as waiting. I have contacted Topcashback multiple times and still don't have this resolved.

    Any ideas as to what I can do next. Nudging seems to do nothing !

    Thanks
    Originally posted by steve_taylor_
    I know how you feel. Also I asked to go Classic member over 2 years ago but they are still charging me £5 pa.
    • POPPYOSCAR
    • By POPPYOSCAR 28th Aug 18, 2:18 PM
    • 11,559 Posts
    • 24,896 Thanks
    POPPYOSCAR
    Hi TCB

    I made a purchase last night.

    How long will it take for the 50p bonus to show on my account?
  • TopCashBack Company Representative
    Hey everyone,

    @ steve_taylor_ - We appreciate when itís proving difficult to get a reply from the network itís not ideal and does mean a claim staying at a single status a long time and we are sorry for that.

    Behind the scenes the claim will be going through various different processes to ensure this is resolved for you in hopefully a positive way.

    @ pjran Ė When a member requests this change we allow the option but we donít actively switch the member as this is your choice. If this step wasnít taken it will continue but I can happily check on it for you if you lodge a support ticket or email me at mse@topcashback.co.uk

    Many members are on classic membership and we are more than happy for them to be on this level if they think itís the best level for them.

    @ POPPYOSCAR Ė It should take seven days max from the transaction tracking.

    Best wishes,
    Matt
    ďOfficial Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • itzmee
    • By itzmee 31st Aug 18, 5:42 PM
    • 378 Posts
    • 988 Thanks
    itzmee
    First choice cashback still not tracked
    DH booked a holiday with First Choice on 4 January through TCB. Cashback should be 199.08 GBP. It didn't track immediately. He has lodged a dispute and keeps nudging but no results yet as he just keeps getting a message saying waiting for retailer.

    Holiday was fully paid for, and taken earlier this month. When will this get resolved?!!!
    • mountain-man
    • By mountain-man 1st Sep 18, 11:04 AM
    • 19 Posts
    • 9 Thanks
    mountain-man
    RECORD DELAY - TOPCASHBACK - £508.35 for almost a YEAR
    TCB

    I booked a holiday with Hotels.com (part of Expedia) on 17th Oct 2017 and paid around £4600 in advance - no cancellations allowed.

    I checked ALL T&C's to ensure qualification for the £508.35 bonus.

    I was then told I had to wait until AFTER I had taken the holiday in June..... OK.... I waited.

    I then kept 'nudging' TCB to chase payment.

    And waited.

    And waited..

    And waited...

    Eventually (August 30th) I received a reply that this claim had been 'declined' as Hotels.com miraculously couldn't find the transaction.....really ? With the reference numbers given etc they couldn't locate the transaction. How hard did they look.

    I have now submitted EVERY reference number given - booking numbers / itinitery numbers / flight numbers.... and yet I am still waiting.

    I think the TCB business model needs some serious scrutiny from Trading Standards which is where I will go next should this claim be once again declined with TCB distancing themselves from ANY accountability for misleading their customers.

    Come on TCB. Restore my faith in your business......


    Rob
    • bxboards
    • By bxboards 1st Sep 18, 7:40 PM
    • 1,630 Posts
    • 1,270 Thanks
    bxboards
    You had a 10% cashback offer for Currys on 1st July

    I see today it's been declined - and you don't accept claims.

    01 Jul 2018 £216.65
    £21.66
    declined


    Absolutely no reason to do this, and not happy no way to challenge this as they don't accept Claims. Hate to use the word as a longstanding user, but this one feels like little more than a scam. Easy to offer 10% if they just go on to decline it!
    • candyflosscloud
    • By candyflosscloud 1st Sep 18, 10:21 PM
    • 133 Posts
    • 329 Thanks
    candyflosscloud
    You had a 10% cashback offer for Currys on 1st July

    I see today it's been declined - and you don't accept claims.

    01 Jul 2018 £216.65
    £21.66
    declined


    Absolutely no reason to do this, and not happy no way to challenge this as they don't accept Claims. Hate to use the word as a longstanding user, but this one feels like little more than a scam. Easy to offer 10% if they just go on to decline it!
    Originally posted by bxboards
    This doesn't give me much faith to get my cashback for my order on Curry's for my washing machine. Everything else comes through nearly maximum of 2 days...I'm still waiting for the Currys order to go through though it hasn't been 7 days yet....fingers crossed but not looking good.
    Earnings since March 2014.

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