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  • FIRST POST
    • MSE Andrea
    • By MSE Andrea 27th Mar 13, 2:23 PM
    • 9,374Posts
    • 22,227Thanks
    MSE Andrea
    0 WOW
    Topcashback Questions & Answers
    • #1
    • 27th Mar 13, 2:23 PM
    0 WOW
    Topcashback Questions & Answers 27th Mar 13 at 2:23 PM
    MSE Additional reading:

    You might like to read our latest Cashback sites news story: Are you a cashback site loser?

    Back to the original post...

    Hi everyone,

    If you have a question you'd like to ask cashback website Topcashback directly, post your question below and it will try to answer. If you want to discuss other cashback sites then please start a separate thread if there isn't one already.

    Please remember referral links are not permitted. If you want to post a referral you can do it on the Topcashback referrals thread.
    Last edited by MSE Andrea; 27-10-2015 at 9:51 AM.
    Could you do with a Money Makeover?


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Page 214
    • digital
    • By digital 29th Jun 18, 5:35 PM
    • 205 Posts
    • 22 Thanks
    digital
    @digital - cheers for that ,we'll take a look and reply asap
    Originally posted by TopCashBack Company Representative

    Another 11 days and my outstanding cashback still has not been paid.


    If I can withdraw the low and incorrect percentage that was made payable, and I have, then there is absolutely no reason for the outstanding percentage not to be made available for payment.


    This kind of nonsense does Topcashback's reputation no good.
    digital
    • ColinCulk
    • By ColinCulk 1st Jul 18, 4:38 PM
    • 3 Posts
    • 0 Thanks
    ColinCulk
    Does anyone know of a way to get notified of when TopCashback are running one of their weekend bonuses?
    I really like TopCashback. However I get frustrated when I make purchases only to realise afterwards that I!!!8217;ve missed out on several pounds bonus cashback because there was an offer on that I had not activated.
    For example, today I made a £60 purchase through TopCashback then later saw there was a £3 !!!8216;Heatwave Week!!!8217; bonus available if you spent just £5. I now cannot have because I hadn!!!8217;t activated the offer before purchasing.
    • keith1950
    • By keith1950 1st Jul 18, 6:08 PM
    • 2,559 Posts
    • 1,156 Thanks
    keith1950
    Don't they have your email address?
    • ColinCulk
    • By ColinCulk 1st Jul 18, 8:10 PM
    • 3 Posts
    • 0 Thanks
    ColinCulk
    They do but I can’t find a setting to get notifications of these type of offers e-mailed to me. Does anyone know if this is possible?
    • pjran
    • By pjran 2nd Jul 18, 11:24 AM
    • 1,103 Posts
    • 9,843 Thanks
    pjran
    I made a purchase during the £3 heatwave weekend which I had activated but this is not showing on my account and I’m pretty certain that’s happened in the past. Not only is the £3 not showing nor the purchase I made.

    Please help.
    • Oakdene
    • By Oakdene 2nd Jul 18, 11:28 AM
    • 2,443 Posts
    • 8,843 Thanks
    Oakdene
    Does anyone know of a way to get notified of when TopCashback are running one of their weekend bonuses?
    I really like TopCashback. However I get frustrated when I make purchases only to realise afterwards that I!!!8217;ve missed out on several pounds bonus cashback because there was an offer on that I had not activated.
    For example, today I made a £60 purchase through TopCashback then later saw there was a £3 !!!8216;Heatwave Week!!!8217; bonus available if you spent just £5. I now cannot have because I hadn!!!8217;t activated the offer before purchasing.
    Originally posted by ColinCulk

    I have the TCB App & I get the special offers as an alert, including the one you have mentioned above.
    Dwy galon, un dyhead,
    Dwy dafod ond un iaith,
    Dwy raff yn cydio’n ddolen,
    Dau enaid ond un taith.


  • TopCashBack Company Representative
    Hi everyone,

    @digital – When a claim is required, the difference is a second transaction. It is awarded and paid through through a different process and is not linked to the original process. This can mean the claim money is paid before and sometimes after the original transaction.

    We pay you as soon as we are paid and therefore will not be holding back one payment until we get the other. That’s not fair on anybody. You should be paid, when we are.

    @ColinCulk – The best suggestion I can make is to ensure you ‘follow’ us on Facebook. You can change your follow settings to see posts first in your timeline and so it should pop up there. We will continue to do what we can to tell all our members about these bonuses.

    @pjran – I would like to be clear that the bonus is secondary to the transaction. Your purchase isn’t not going to track because we are running a bonus that is paid for by us.

    Similarly, the bonus will only track if the transaction does. If this doesn’t track within the normal seven days please lodge a claim as normal and post on the thread of the claim to say you are expecting the bonus too. Our team will happily award.

    Best wishes,
    Matt
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • ColinCulk
    • By ColinCulk 3rd Jul 18, 8:58 AM
    • 3 Posts
    • 0 Thanks
    ColinCulk
    @oakdene This sounds like exactly what I need. Do you have any idea what you did to switch these notifications on? I use the app and my phone is set to allow notifications from it, but I never get any.

    I’m not on Facebook so can’t use that to keep updated.
  • TopCashBack Company Representative
    Hi everyone,

    @Whiteadder - Is this about cashback that hasn’t progressed? If so please can you check your est. payable date for me? You can find it on your earnings page by clicking on the + next to the transaction.

    If this has passed by more than six weeks please do drop me a message at mse@topcashback.co.uk and I’ll take a closer look.

    Best wishes,
    Matt
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Lugh_Chronain
    • By Lugh_Chronain 10th Jul 18, 5:47 PM
    • 6,777 Posts
    • 15,139 Thanks
    Lugh_Chronain
    I have been sent a validate your purchase email for cashback with energyhelpline. When going through the validation process on TopCashback it asks for an order ID though on the app there is no order ID showing in my earnings section, on the TopCashback website there is also nothing showing. When prompted do I just enter N/A for this to proceed?
  • TopCashBack Company Representative
    Hey everyone,

    @Lugh_Chronain - We would need the order number that was provided by the retailer which should be on order confirmation emails etc and so if you could provide that, it would be great.

    Many thanks,
    Matt
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • stemcgoo
    • By stemcgoo 12th Jul 18, 6:44 AM
    • 91 Posts
    • 245 Thanks
    stemcgoo
    WARNING, DO NOT BOTHER WITH TOPCASHBACK. USELESS COMPARED TO QUIDCO.
    They do not payout big claims. I am now getting on for 2 years and waiting for one claim.
  • TopCashBack Company Representative
    Hi Everyone,


    @stemcgoo I can see your claims are currently being reviewed by the retailer. Unfortunately we have no control over how long it may take to get a response however we usually advise a 2-4 month timeframe. Please know cashback isnt always guaranteed but our claims team will do everything they can to get these funds recovered for you.

    Regarding your claim from Sept 2016, this delay is not something we'd expect from a tracking network and I am really sorry about this. We really want a final resolution for you so we wont give up on the claim or just decline it because we haven't heard back yet. If you email us at mse@topcashback.co.uk we will speak to our claims team to see if we can get any further update for you.

    Many thanks,
    Rhi
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Cherryscone
    • By Cherryscone 19th Jul 18, 10:27 PM
    • 1,363 Posts
    • 1,018 Thanks
    Cherryscone
    Hi New to topcashback do you have to pay to withdraw funds to paypal ?
    ~We are all going to hell and guess whos driving the bus~


    *Norn Iron club Member 294*

    https://www.topcashback.co.uk/ref/spottylegs
  • TopCashBack Company Representative
    Hey Cherryscone,

    You'll need to add the email first to your account by clicking on account, profile and payment details.

    Once you have confirmed this through email and allowed 72 hours you will be able to press on Payout and scroll to the Paypal option at the bottom of the page.

    Best wishes,
    Matt
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Cherryscone
    • By Cherryscone 20th Jul 18, 2:42 PM
    • 1,363 Posts
    • 1,018 Thanks
    Cherryscone
    Hi My Email Is added I tried to withdraw and was told charge of £5?
    Please note, £5.00 has been retained from your payable cashback below for your annual membership deduction.
    Last edited by Cherryscone; 20-07-2018 at 2:49 PM.
    ~We are all going to hell and guess whos driving the bus~


    *Norn Iron club Member 294*

    https://www.topcashback.co.uk/ref/spottylegs
    • MoneyMate
    • By MoneyMate 20th Jul 18, 3:20 PM
    • 2,969 Posts
    • 13,554 Thanks
    MoneyMate
    £2.50 Cashback Bonus
    Summer is here and cashback is rife! Make sure you 'Activate' our £2.50 before making any purchase over £20.

    Simply make your qualifying purchase before 22/07/2018 23:59:00, and the bonus will be added to your account.

    www.topcashback.co.uk/bonus/2-50-bonus-july18/?ihr=fb_julybon
    There are more questions than answers
    WARNING ! May go silent for unfriendly replies
    Please excuse me Spell it MOST times
    UK Resident
  • TopCashBack Company Representative
    Hi everyone,

    @Cherryscone – It sounds like you are a Plus Member and so get added perks such as increased payout bonuses for this. However, if you are not too sure if this is for you please be sure to lodge a support ticket or email us at mse@topcashback.co.uk so we can assist.


    Best wishes,
    Matt
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Hopeless Case
    • By Hopeless Case 24th Jul 18, 11:58 AM
    • 942 Posts
    • 5,806 Thanks
    Hopeless Case
    I'm wondering what reasons there might be for so many of my transactions not tracking. I've got AdBlocker but it's disabled on Topcashback - might it still be a problem on the sites I click through to though?

    I've clicked through and made 7 transactions since May and only 2 of them have tracked initially.

    I've put claims in for 4 of the others so far and one has now paid up and I'm still waiting to hear about the other 3, and I'm waiting til the 7 days are up to put a claim in for the latest one.

    I know there are no guarantees of cashback, but with that low tracking rate, I'm thinking it's probably my settings.

    Also, is there a way I can test to see if I have a problem? At one point I can remember being told about a pop up blocker might stop tracking but I think I resolved that and don't ever get a warning about that now

    Thanks
    Feb GC £54.80/£200
    NSD target: Jan 15/20
    Bring Your Lunch to Work Target Jan 13/18
    £1 a day: Jan £22.7/£35
    Tesco CC Aug 18 £10,151.56 £9753.37 0% 30mnths, First Direct CC Aug 18 £4321.80 £3627.85 0% til Feb 20
  • TopCashBack Company Representative
    Hey everyone,

    @Hopeless Case - In order for the tracking to work it's not just TopCashback that has to be allowed by the tracking cookies placed on your device that is read by the tracking network and retailer. I would, therefore, advise to completely disable this when using our site to earn cashback and re-enable it after you have finished your purchase.

    This should prevent the need for claims for you.

    We do have a pop up still active if our site believes your settings may cause a tracking issue but if you have disabled ad blockers for our site, it will just think you have disabled this all together.

    Best wishes,
    Matt
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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