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    • Kite2010
    • By Kite2010 27th Feb 13, 8:38 PM
    • 4,163 Posts
    • 3,549 Thanks
    Kite2010
    • #2
    • 27th Feb 13, 8:38 PM
    • #2
    • 27th Feb 13, 8:38 PM
    They will just add on booking fees onto the face value and claim that there are "no added booking fees"

    So a £20 + £2 fees ticket will become a £23 + "no booking fees" ticket
    • ashleypride
    • By ashleypride 27th Feb 13, 9:15 PM
    • 609 Posts
    • 690 Thanks
    ashleypride
    • #3
    • 27th Feb 13, 9:15 PM
    • #3
    • 27th Feb 13, 9:15 PM
    They will just add on booking fees onto the face value and claim that there are "no added booking fees"

    So a £20 + £2 fees ticket will become a £23 + "no booking fees" ticket
    Originally posted by Kite2010
    As long the price is transparent thats fine.
  • English Electric
    • #4
    • 28th Feb 13, 9:31 AM
    • #4
    • 28th Feb 13, 9:31 AM
    this is a big step in the right direction but I still think that there is a trading standards issue as well as an advertising issue. To explain, a theatre can still advertise a ticket for £20 and an extra £5 compulsory 'booking fee' as long as they are up front with the information. This means that although they are advertising a £20 product, it is not possible to buy the product at £20. Surely, if extras such as booking fees are compulsory, they should be added to the headline price. Imagine a train company advertising tickets for £20 then being charged a compulsory handling fee even when buying the ticket at the station bringing the price to £22!! Whether it is a fair price or not is irrelevant. If it is not possible to buy the ticket for £20 by any means, it should not be legal to be advertised as such. It should be advertised as £20 plus surcharges.
    • JimmyTheWig
    • By JimmyTheWig 28th Feb 13, 9:38 AM
    • 11,848 Posts
    • 11,390 Thanks
    JimmyTheWig
    • #5
    • 28th Feb 13, 9:38 AM
    • #5
    • 28th Feb 13, 9:38 AM
    They will just add on booking fees onto the face value and claim that there are "no added booking fees"

    So a £20 + £2 fees ticket will become a £23 + "no booking fees" ticket
    Originally posted by Kite2010
    That's fair enough. It then makes it easier to compare, so encourages fair competition.

    Previously site A could advertise tickets for £20 and then add a £2 booking fee at the end, while site B could advertise tickets for £21 and not add a booking fee. If I'm looking for tickets, how do I know which is the cheaper site without clicking through the whole process? I don't. Site A looks cheapest so I'll buy from there.

    With the change I'll be able to see the prices up front. Even if Site A changes their price to £23 I'll still see that site B (at £21) is cheaper so I get a better deal.
    Site A will then, rather than try to confuse customers, need to bring down their prices to remain competitive.
    • Percy1983
    • By Percy1983 28th Feb 13, 10:52 AM
    • 4,990 Posts
    • 7,824 Thanks
    Percy1983
    • #6
    • 28th Feb 13, 10:52 AM
    • #6
    • 28th Feb 13, 10:52 AM
    Never really worried to much about this, but it really should just be in the price or very upfront about it.

    With that booking fees are nothing in comparision to the touts, they need tackling.
    Have my first business premises (+4th business) 01/11/2017
    Quit day job to run 3 businesses 08/02/2017
    Started third business 25/06/2016
    Son born 13/09/2015
    Started a second business 03/08/2013
    Officially the owner of my own business since 13/01/2012
    • mustachio
    • By mustachio 28th Feb 13, 12:09 PM
    • 61 Posts
    • 14 Thanks
    mustachio
    • #7
    • 28th Feb 13, 12:09 PM
    • #7
    • 28th Feb 13, 12:09 PM
    I personally have sent tweets to Martin Lewis to try and get him and his team on the case about this issue. I goto quite a lot of gigs and concerts. The likes of Ticketmaster and See Tickets have been doing this for too long.

    For example I very recently bought two tickets priced at £10 each from See Tickets. I got a 'booking fee' and 'handling fee'. They also put on an extra £1 for 'refund protection policy'.....this made my two tickets £27.31. Which is almost a 1/3 extra. I did not notice the 'refund protection policy' and I am guessing there was a small box I had to tick to opt out of that (because basically it is a nonesense way of making a bit of money).

    Pricing needs to be more transparent and these companies, at times, really push the boundaries of ethics.
    • Rudess
    • By Rudess 28th Feb 13, 1:19 PM
    • 184 Posts
    • 92 Thanks
    Rudess
    • #8
    • 28th Feb 13, 1:19 PM
    • #8
    • 28th Feb 13, 1:19 PM
    The whole practice of 'Booking fees' is wrong and should be outlawed.

    When you go to McDonald's, do you pay booking fee for buying a Quarter pounder?

    Ticket companies and venues job is to sell tickets. They make enough money from merchandising, advertising and from events. It's time that the practice of 'booking fees' is outlawed.
    • ashleypride
    • By ashleypride 28th Feb 13, 3:42 PM
    • 609 Posts
    • 690 Thanks
    ashleypride
    • #9
    • 28th Feb 13, 3:42 PM
    • #9
    • 28th Feb 13, 3:42 PM
    With that booking fees are nothing in comparision to the touts, they need tackling.
    Originally posted by Percy1983
    I've never seen the issue with touts myself, they purchase a product and sell it at a price the market will pay, just like every other business out there. If the price is too high, then don't buy - its not like its an essential purchase.
  • barnabee
    It's not only online ticket sales that have 'hidden fees'. For example, if you go in person to the Welsh Millennium Centre theatre in Cardiff you will be charged an extra £1.50 a ticket if you pay by debit card, cheque or theatre tokens. They will only waive the fee if you pay in cash.

    Imagine if a supermarket tried to charge £3 extra for paying by debit card for £80 of shopping. Glad to see someone is starting to tackle this rip off.
  • English Electric
    It's not only online ticket sales that have 'hidden fees'. For example, if you go in person to the Welsh Millennium Centre theatre in Cardiff you will be charged an extra £1.50 a ticket if you pay by debit card, cheque or theatre tokens. They will only waive the fee if you pay in cash.

    Imagine if a supermarket tried to charge £3 extra for paying by debit card for £80 of shopping. Glad to see someone is starting to tackle this rip off.
    Originally posted by barnabee
    The difference with your example is that it is actually possible to buy at the headline price and in fairness to the theatre you mention, it does cost more to process a credit or debit card payment due to fees they are charged as a merchant. They are simply passing these fees on. The real con is where there is a headline price at which it is not possible to buy since the add ons are compulsory, not optional whereas paying by card is optional.
    • Percy1983
    • By Percy1983 28th Feb 13, 7:29 PM
    • 4,990 Posts
    • 7,824 Thanks
    Percy1983
    I've never seen the issue with touts myself, they purchase a product and sell it at a price the market will pay, just like every other business out there. If the price is too high, then don't buy - its not like its an essential purchase.
    Originally posted by ashleypride
    I agree, and personally I have never paid or will ever pay a tout.

    Does it not bother you that at times fans can't get tickets, not because they have sold out to fans, but sold out to touts who are ready to scalp fans.

    They aren't really offering a service are they, they are just beating people to them and adding an extortionate handling fee.
    Have my first business premises (+4th business) 01/11/2017
    Quit day job to run 3 businesses 08/02/2017
    Started third business 25/06/2016
    Son born 13/09/2015
    Started a second business 03/08/2013
    Officially the owner of my own business since 13/01/2012
    • Honey Bear
    • By Honey Bear 2nd Mar 13, 9:57 AM
    • 5,662 Posts
    • 55,622 Thanks
    Honey Bear
    Our local theatre and the associated event venue started charging booking fees about 10 years ago, and then slapped a charge on for paying by credit or debit card. For a while I was willing to go there in advance and pay by cheque, given that wandering around a city with £80 in cash was probably not a brilliant idea.

    In the end, having walked down with a cheque already made out, to be told that they wanted to charge me an additional £1.50 fee for some spurious reason to see some band I loved, I had a very calm discussion with the clerk and said that not only would the venue lose that £80 booking, but that I would probably knock going to concerts completely on the head if they went ahead with the charge. I didn't buy the tickets.

    I've never been back since, and sadly for the venue, realised that this discretionary spending is something that I can live quite happily without. I don't *need* to go to the theatre. I don't need to see bands live and I don't miss it.

    If they put the charges on the ticket price in the first place, I would have known how much it was going to cost to go to the concert, play, event or whatever and could make an informed decision. Being told that I have to pay several more pounds on top of what I thought was the price seems like a rip off to me, and being told, 'It's the industry standard' sounds like double-speak to me. I don't care how you choose to run your industry and I don't need to be trained to know. I just want to buy a product you say you're selling at a clear price.

    Having got out of the habit of going, they've lost me as an audience member permanently, as I've found other ways to spend my disposable income. Their loss, and all for a £1.50 charge.
    Keeping it AF
  • frand1
    Booking Fees and Legalised Touting (Reselling Tickets)
    I'm delighted to see the Government doing something about this now.
    I complained to the Manchester United Ticket Office General Manager over 3 years ago and accused them of endorsing and 'legalising touting' by Viagogo, who Man Utd refer you to when (United) they have sold out for a game.
    The mark up on a face value ticket was 57% when I enquired, which is outrageous.
    They would not allow my friend to give me his 2 season tickets for a game. They informed him the only way was for him to sell them to Viagogo and they would sell them on for him. They of course would have charged him a fee and me a booking fee.
    Out of principle anyway, I refused to buy.
    • campervan traveller
    • By campervan traveller 4th Feb 15, 9:10 PM
    • 1 Posts
    • 0 Thanks
    campervan traveller
    Just got caught using Viagogo
    Bought what I thought were "normal" Early Bird tickets for C2C @O2. Thought I was dealing with a normal ticket seller - didn't realise Viagogo was a market place re-seller.


    Paid £454.33 in total
    (2 tickets @£189.99 per ticket + booking fee (£57)+ handling fee (£5.95) +VAT (£11.40)


    What really bugged me though was the ticket price: got a big surprise when the .PDF tickets arrived with face value of £85 each. There's a big jump from £170 to £454.


    Viagogo explained that they are an online ticket marketplace and have no control over the ticket costs and just add 15%.


    I'm pretty savvy, but this caught me out, so be warned. Yes, I was prepared to pay that price at the time - but I just thought that was the price of the tickets, not that somewhere along the line there was over 100% mark-up.

























    • andrewjonesapt
    • By andrewjonesapt 24th Dec 16, 3:27 PM
    • 1 Posts
    • 0 Thanks
    andrewjonesapt
    Buyer STILL be very Aware of the extra over rip off charges added without clarity to the total .

    Payment Method: Mastercard: ************
    Number of Tickets: 2
    Price per Ticket: €120.00
    Total Ticket Cost: €240.00
    Booking Fee: €71.49
    Handling Fee: €19.95
    VAT: €14.30
    Adjustment: -€0.00
    Total Charge: €345.74
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