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    • JPears
    • By JPears 8th Aug 18, 11:14 AM
    • 4,030 Posts
    • 1,106 Thanks
    JPears
    Hello.

    In March, my flight with BMI regional was cancelled. The person at the airport stated it was due to a technical fault. I believe that the aircraft was actually used for a different flight and they chose to cancel and underbooked service. The weather was perfect for flying and all other flights were running at the airport. I was rebooked for the following day.

    I raised a Resolver complaint as soon as possible and have been through the various escalations until it sent an email to the CAA on 23rd May. I have received no response from either BMI or the CAA.

    Having decided Resolver was a lost cause, and BMI were probably just ignoring anything that comes from it, I went to send a query via the BMI website to them to ask for the compensation. Unfortunately I didn't see that there was a template for a letter on here until I had clicked send.

    I just received an email auto-responder saying they are "working to a timeframe of 60 days for a reply".

    Is there a quicker method of contact for BMI regional? Or do I just dig in for the long haul?

    Dave
    Originally posted by NandoDave
    Quicker method? Yes, 60 days is unacceptable. Legally they should pay you within 28days. So send another email or even snail mail letter marked as an NBA.
    Download Vaubans superb guide.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • LouisaCase
    • By LouisaCase 8th Aug 18, 5:25 PM
    • 3 Posts
    • 0 Thanks
    LouisaCase
    Vueling Airlines - connecting flights
    I wonder if anyone can tell me where I stand with my new claim for delayed flights.

    On 20th July 2018, we was scheduled to fly from Manchester airport to A Coruna, stopping off in Barcelona and picking up a connecting flight. Our flight from Manchester to Barcelona was delayed due to "technical reasons" and we arrived in Barcelona 3 hours and 40 minutes later than scheduled. This delay meant that we missed our connecting flight to A Coruna. Vueling put us on the next available flight, the following morning, so we actually arrived at our destination 13 and half hours later than we should have done.

    My question is; as the flights were booked as one trip under the same booking number, was we delayed for 13 and half hours or do they only take the first flight into account?
    • JPears
    • By JPears 8th Aug 18, 6:25 PM
    • 4,030 Posts
    • 1,106 Thanks
    JPears
    Assuming both flights were Giving, booked through them as a single transaction then the whole time delay and total distance is taken into account for compensation.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • LouisaCase
    • By LouisaCase 8th Aug 18, 7:02 PM
    • 3 Posts
    • 0 Thanks
    LouisaCase
    Great - thanks, that's what I thought.
    We started the compensation claim the other day, I just wanted to be armed with information!
    • Jakeykinns
    • By Jakeykinns 9th Aug 18, 3:23 PM
    • 2 Posts
    • 0 Thanks
    Jakeykinns
    Who is due the compensation?
    Good afternoon,

    I flew with Titan Airways back in May and was successfully awarded compensation for a delayed flight.

    My issue comes with regards as to who is owed the compensation as I did not book the ticket myself.

    Legally who does the compensation belong to? and does the company that booked the tickets have the right to claim for compensation on behalf of other passengers in my party that also did not book their tickets.

    Kind regards.
    • Caz3121
    • By Caz3121 9th Aug 18, 3:26 PM
    • 11,370 Posts
    • 7,458 Thanks
    Caz3121
    the compensation is for the passenger that was affected by the delay...the airline will pay it to the passenger, whether they want to share it/give it to the person that paid for the tickets is up to them
    • Justice13075
    • By Justice13075 9th Aug 18, 3:28 PM
    • 1,342 Posts
    • 499 Thanks
    Justice13075
    Compensation is paid to the passenger, not the ticket payer. This has come up before where a company has paid for the ticket or a friend has paid for the ticket, makes NO DIFFERENCE IT IS THE PASSENGER(S) who gets the compensation as they were the one who was inconvenienced.
    Last edited by Justice13075; 09-08-2018 at 3:33 PM.
    • Jakeykinns
    • By Jakeykinns 9th Aug 18, 3:37 PM
    • 2 Posts
    • 0 Thanks
    Jakeykinns
    Many thanks for such a quick response.

    So, for example, others in my party had not applied for compensation. Is the company that booked our tickets legally allowed to claim for them and keep the money themselves?

    Kind regards
    • peter_333
    • By peter_333 9th Aug 18, 3:43 PM
    • 80 Posts
    • 19 Thanks
    peter_333
    Legally who does the compensation belong to?
    Originally posted by Jakeykinns
    Others have correctly pointed out that it is the passenger who is legally entitled to the compensation.

    However, I can understand instances where it may ethically be correct to pass on some or all of the compensation to your employer, if it is your employer who is paying for your travel. For instance, if this was a cancelled flight (rather than delayed), and your employer had no choice but to rebook you on a more expensive flight at the last minute (maybe to ensure you still arrived at a meeting on time) then the question of who is entitled to compensation vs. who is deserving of compensation may start to play a role.
    • Justice13075
    • By Justice13075 9th Aug 18, 4:01 PM
    • 1,342 Posts
    • 499 Thanks
    Justice13075
    If a flight is cancelled the airline is duty bound to reroute you if not you can book your own flight and the airline has to pay the difference So if a company initially pays the difference then the company will get that back from the airline.
    • Justice13075
    • By Justice13075 9th Aug 18, 4:03 PM
    • 1,342 Posts
    • 499 Thanks
    Justice13075
    Many thanks for such a quick response.

    So, for example, others in my party had not applied for compensation. Is the company that booked our tickets legally allowed to claim for them and keep the money themselves?

    Kind regards
    Originally posted by Jakeykinns
    No unless you all sign to give them permission to claim on your behalf.
    • peter_333
    • By peter_333 9th Aug 18, 4:27 PM
    • 80 Posts
    • 19 Thanks
    peter_333
    If a flight is cancelled the airline is duty bound to reroute you if not you can book your own flight and the airline has to pay the difference So if a company initially pays the difference then the company will get that back from the airline.
    Originally posted by Justice13075
    Good to know! I knew they were duty bound to reroute you, but I didn't realise they had to pay the difference if they couldn't. I guess in this instance, it is definitely only fair that whoever paid for the new and pricier flight gets compensated, rather than the non-paying passenger.

    Is the airline also bound to compensate the difference in flight price if they are able to reroute you, but the time of the rerouted flight is unsuitable and you choose to cancel the booking? Are they still obliged to pay the difference for any new flight you book, even though you chose not to make use of their rerouting?
    • Justice13075
    • By Justice13075 9th Aug 18, 6:34 PM
    • 1,342 Posts
    • 499 Thanks
    Justice13075
    If the reroute was under similar conditions and you refused the flight I would say no but you would get a refund on the ticket. If the reroute was 2days 3days or even more and you refused the reroute and booked your own flight I would say yes.
    • JPears
    • By JPears 9th Aug 18, 7:19 PM
    • 4,030 Posts
    • 1,106 Thanks
    JPears
    333 - Article 8 of the regulation.
    I'm currently taking easyJet to court for a cancelled flight I had to re-route. For some unknown reason they indicated they're going to defend. I waiting for the defence submission to see how they are going to defend.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • JPears
    • By JPears 9th Aug 18, 7:24 PM
    • 4,030 Posts
    • 1,106 Thanks
    JPears
    Justice - the regulation does state what is convenient to the passenger. A loose term but clearly if you have to be somewhere to me that's what defines convenient.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Daisylou1
    • By Daisylou1 15th Aug 18, 1:43 PM
    • 1 Posts
    • 0 Thanks
    Daisylou1
    Bmi
    Delayed flight from Bristol to Milan, should have left 8.30am left 12.30pm due to plane not available. 14th May. Sent complaints through Resolver 17th May 2018, escalating to highest letter, still no response from Bmi. Not happy, disappointed with customer service or lack of it.
    • Justice13075
    • By Justice13075 15th Aug 18, 1:54 PM
    • 1,342 Posts
    • 499 Thanks
    Justice13075
    Firstly put your flight details into bottonline and euclaim. If they say you are due compensation google and download Vaubans guide read and then send Letter before action template on page 6. Goodluck
    • JPears
    • By JPears 15th Aug 18, 3:30 PM
    • 4,030 Posts
    • 1,106 Thanks
    JPears
    It could be that BMI don't recognise or respond to Resolver like Tui and KLM.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Ali1975uk
    • By Ali1975uk 16th Aug 18, 4:32 PM
    • 4 Posts
    • 0 Thanks
    Ali1975uk
    Wizz Air Flight Cancelled/delayed 48 hours
    Hi Guys, I can't find relevant wizz air thread so I'm posting in the forum. This is my first time so bear with me.

    We boarded the plane and plane left the stand but ground staff damaged plane nose with 100 meters taxing and flight was cancelled and I re-booked my flight after 48 hours and now my travel is delayed for 48 hours.

    I have a travel insurence as well and insurence company told me that they can only pay me delayed time which is 50/12 hours and nothing else. Travel insurance company asked me to provide a confirmation letter from air line about reason of delayed/cancellation and time to prove my claim.

    I contacted wizz air and they advised me to submit official complaint and no one availble over the phone to answer my questions. They prorived very poor service at the airport as well.

    I have incurred extra travel and accommodation expenses due to delays.

    How can I ask wizzair to provide me confirmation letter?
    How much can I claim compensation from wizzair?

    Any other info you think I should know ? please share .

    Many thanks
    • Ali1975uk
    • By Ali1975uk 16th Aug 18, 4:51 PM
    • 4 Posts
    • 0 Thanks
    Ali1975uk
    Is this cancelled or delayed flight ?
    Hi guys , my wizzair flight was first cancelled and then I re-booked after 48 hours, I want to know what rules are applying to my situation ? either flight cancellation or flight delays rules? please let me know, thanks
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