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    • Tyzap
    • By Tyzap 7th Aug 18, 12:39 PM
    • 1,754 Posts
    • 755 Thanks
    Tyzap

    Today I've sent them a strongly worded e-mail as my patience is running thin. Very, very frustrated.
    Originally posted by mrfoxy
    Hi mrfoxy,

    Send them an LBA, details in Vaubans guide, details below here.

    The start of the road to court should get their attention. Don't play letter ping pong with them any more, it could go on and on.

    Good luck.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • peter_333
    • By peter_333 7th Aug 18, 12:46 PM
    • 81 Posts
    • 21 Thanks
    peter_333
    Hi mrfoxy,

    Send them an LBA, details in Vaubans guide, details below here.

    The start of the road to court should get their attention. Don't play letter ping pong with them any more, it could go on and on.

    Good luck.
    Originally posted by Tyzap
    For reference, here is their UK office address:
    https://beta.companieshouse.gov.uk/company/BR000460

    Of course, my LBA to that address went unanswered, but my fingers are crossed you have more luck. :-)
    • mrfoxy
    • By mrfoxy 7th Aug 18, 12:55 PM
    • 19 Posts
    • 4 Thanks
    mrfoxy
    Hi mrfoxy,

    Send them an LBA, details in Vaubans guide, details below here.

    The start of the road to court should get their attention. Don't play letter ping pong with them any more, it could go on and on.

    Good luck.
    Originally posted by Tyzap
    Is this really worth doing though? As they've actually paid compensation to my partner..... It's just obviously they haven't paid it to me, despite asking me to send them a print screen... and then I've sent it 3 times!
    • peter_333
    • By peter_333 7th Aug 18, 12:59 PM
    • 81 Posts
    • 21 Thanks
    peter_333
    Is this really worth doing though? As they've actually paid compensation to my partner..... It's just obviously they haven't paid it to me, despite asking me to send them a print screen... and then I've sent it 3 times!
    Originally posted by mrfoxy
    It's your choice. Either you give them the benefit of the doubt and wait for them to pay, or you advance the legal process of reclaiming the money.

    There is a third option, and that is to utilise the Aviation ADR service (free disputes resolution service). It's a more tame option, if you feel full legal action isn't warranted, but you have reached a point where you no longer want to deal with their hassle.
    • mrfoxy
    • By mrfoxy 7th Aug 18, 1:06 PM
    • 19 Posts
    • 4 Thanks
    mrfoxy
    It's your choice. Either you give them the benefit of the doubt and wait for them to pay, or you advance the legal process of reclaiming the money.

    There is a third option, and that is to utilise the Aviation ADR service (free disputes resolution service). It's a more tame option, if you feel full legal action isn't warranted, but you have reached a point where you no longer want to deal with their hassle.
    Originally posted by peter_333
    I spoke to them on the phone yesterday and they've said contact them by Friday if the money isn't in my account. I'll wait until Friday and then contact them. If no satisfactory response over the phone by Friday or a reply to my e-mails then I think I'll figure out my options. It's just ridiculous how they've paid one of us but not the other.


    If I send them a letter using the guide (if they don't pay up), do I send that letter as an e-mail or to their headquarters in London or Lisbon or what?
    • peter_333
    • By peter_333 7th Aug 18, 1:12 PM
    • 81 Posts
    • 21 Thanks
    peter_333
    If I send them a letter using the guide (if they don't pay up), do I send that letter as an e-mail or to their headquarters in London or Lisbon or what?
    Originally posted by mrfoxy
    The legal process goes one of two ways:
    1. If the company has a UK presence, then you can make a County Court Money Claim using a super convenient online system.
    2. If they have no UK presence, then you have to use a European claim system, which is a significant additional hassle.

    Obviously, as TAP have a UK presence, then I'd use the UK small claims system, so send the letter to their UK address (it makes sense to be sending it to the local entity you'll be naming as the defendant in any potential legal action).
    • NandoDave
    • By NandoDave 8th Aug 18, 8:31 AM
    • 34 Posts
    • 14 Thanks
    NandoDave
    BMI Regional
    Hello.

    In March, my flight with BMI regional was cancelled. The person at the airport stated it was due to a technical fault. I believe that the aircraft was actually used for a different flight and they chose to cancel and underbooked service. The weather was perfect for flying and all other flights were running at the airport. I was rebooked for the following day.

    I raised a Resolver complaint as soon as possible and have been through the various escalations until it sent an email to the CAA on 23rd May. I have received no response from either BMI or the CAA.

    Having decided Resolver was a lost cause, and BMI were probably just ignoring anything that comes from it, I went to send a query via the BMI website to them to ask for the compensation. Unfortunately I didn't see that there was a template for a letter on here until I had clicked send.

    I just received an email auto-responder saying they are "working to a timeframe of 60 days for a reply".

    Is there a quicker method of contact for BMI regional? Or do I just dig in for the long haul?

    Dave
    • wexford bohs
    • By wexford bohs 8th Aug 18, 8:44 AM
    • 2 Posts
    • 0 Thanks
    wexford bohs
    I was due to fly from San Fancisco to Dublin 6 weeks ago that was cancelled after the man towing the plane to the gate hit the terminal wall !!!!

    The flight did not leave until a day & 1/2 later. I have applied to Aer Lingus for the mandatory 600 compensation. Its just gone past the max waiting time of 6 working weeks for a reply and still I can't get a response despite multiple claims it's been prioritised.

    Is there any chance Aer Lingus try and claim this is an extraordinary event out of their control and refuse to pay the compensation?
    Originally posted by wexford bohs
    Applied for compensation & I got an e-mail back today from Aer Lingus to say my claim had been approved. I just have to send them my bank details to get the 600 lodged to my account
    • angelabell26
    • By angelabell26 8th Aug 18, 9:02 AM
    • 1 Posts
    • 0 Thanks
    angelabell26
    Newbie, can I claim or not?
    Newbie who is a bit confused, lol!!


    We were over an hour late leaving our British Airways flight from New York to London which meant we missed our connecting flight to Glasgow. We had to wait just under four hours to get on the next flight to Glasgow. Given no reason why the flight was late leaving. Are we entitled to claim? Thanks
    • Justice13075
    • By Justice13075 8th Aug 18, 9:41 AM
    • 1,519 Posts
    • 528 Thanks
    Justice13075
    Was the flight from New York to Glasgow via London all on one ticket?
    • JPears
    • By JPears 8th Aug 18, 11:14 AM
    • 4,410 Posts
    • 1,203 Thanks
    JPears
    Hello.

    In March, my flight with BMI regional was cancelled. The person at the airport stated it was due to a technical fault. I believe that the aircraft was actually used for a different flight and they chose to cancel and underbooked service. The weather was perfect for flying and all other flights were running at the airport. I was rebooked for the following day.

    I raised a Resolver complaint as soon as possible and have been through the various escalations until it sent an email to the CAA on 23rd May. I have received no response from either BMI or the CAA.

    Having decided Resolver was a lost cause, and BMI were probably just ignoring anything that comes from it, I went to send a query via the BMI website to them to ask for the compensation. Unfortunately I didn't see that there was a template for a letter on here until I had clicked send.

    I just received an email auto-responder saying they are "working to a timeframe of 60 days for a reply".

    Is there a quicker method of contact for BMI regional? Or do I just dig in for the long haul?

    Dave
    Originally posted by NandoDave
    Quicker method? Yes, 60 days is unacceptable. Legally they should pay you within 28days. So send another email or even snail mail letter marked as an NBA.
    Download Vaubans superb guide.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • LouisaCase
    • By LouisaCase 8th Aug 18, 5:25 PM
    • 4 Posts
    • 0 Thanks
    LouisaCase
    Vueling Airlines - connecting flights
    I wonder if anyone can tell me where I stand with my new claim for delayed flights.

    On 20th July 2018, we was scheduled to fly from Manchester airport to A Coruna, stopping off in Barcelona and picking up a connecting flight. Our flight from Manchester to Barcelona was delayed due to "technical reasons" and we arrived in Barcelona 3 hours and 40 minutes later than scheduled. This delay meant that we missed our connecting flight to A Coruna. Vueling put us on the next available flight, the following morning, so we actually arrived at our destination 13 and half hours later than we should have done.

    My question is; as the flights were booked as one trip under the same booking number, was we delayed for 13 and half hours or do they only take the first flight into account?
    • JPears
    • By JPears 8th Aug 18, 6:25 PM
    • 4,410 Posts
    • 1,203 Thanks
    JPears
    Assuming both flights were Giving, booked through them as a single transaction then the whole time delay and total distance is taken into account for compensation.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • LouisaCase
    • By LouisaCase 8th Aug 18, 7:02 PM
    • 4 Posts
    • 0 Thanks
    LouisaCase
    Great - thanks, that's what I thought.
    We started the compensation claim the other day, I just wanted to be armed with information!
    • Jakeykinns
    • By Jakeykinns 9th Aug 18, 3:23 PM
    • 2 Posts
    • 0 Thanks
    Jakeykinns
    Who is due the compensation?
    Good afternoon,

    I flew with Titan Airways back in May and was successfully awarded compensation for a delayed flight.

    My issue comes with regards as to who is owed the compensation as I did not book the ticket myself.

    Legally who does the compensation belong to? and does the company that booked the tickets have the right to claim for compensation on behalf of other passengers in my party that also did not book their tickets.

    Kind regards.
    • Caz3121
    • By Caz3121 9th Aug 18, 3:26 PM
    • 11,595 Posts
    • 7,571 Thanks
    Caz3121
    the compensation is for the passenger that was affected by the delay...the airline will pay it to the passenger, whether they want to share it/give it to the person that paid for the tickets is up to them
    • Justice13075
    • By Justice13075 9th Aug 18, 3:28 PM
    • 1,519 Posts
    • 528 Thanks
    Justice13075
    Compensation is paid to the passenger, not the ticket payer. This has come up before where a company has paid for the ticket or a friend has paid for the ticket, makes NO DIFFERENCE IT IS THE PASSENGER(S) who gets the compensation as they were the one who was inconvenienced.
    Last edited by Justice13075; 09-08-2018 at 3:33 PM.
    • Jakeykinns
    • By Jakeykinns 9th Aug 18, 3:37 PM
    • 2 Posts
    • 0 Thanks
    Jakeykinns
    Many thanks for such a quick response.

    So, for example, others in my party had not applied for compensation. Is the company that booked our tickets legally allowed to claim for them and keep the money themselves?

    Kind regards
    • peter_333
    • By peter_333 9th Aug 18, 3:43 PM
    • 81 Posts
    • 21 Thanks
    peter_333
    Legally who does the compensation belong to?
    Originally posted by Jakeykinns
    Others have correctly pointed out that it is the passenger who is legally entitled to the compensation.

    However, I can understand instances where it may ethically be correct to pass on some or all of the compensation to your employer, if it is your employer who is paying for your travel. For instance, if this was a cancelled flight (rather than delayed), and your employer had no choice but to rebook you on a more expensive flight at the last minute (maybe to ensure you still arrived at a meeting on time) then the question of who is entitled to compensation vs. who is deserving of compensation may start to play a role.
    • Justice13075
    • By Justice13075 9th Aug 18, 4:01 PM
    • 1,519 Posts
    • 528 Thanks
    Justice13075
    If a flight is cancelled the airline is duty bound to reroute you if not you can book your own flight and the airline has to pay the difference So if a company initially pays the difference then the company will get that back from the airline.
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