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    • nad1611
    • By nad1611 6th Jul 18, 10:54 AM
    • 660 Posts
    • 284 Thanks
    nad1611
    Apologies for making your job's harder. Think I've made this too complicated and the way I've written it obviously isn't clear, so I'll start agin.


    I know it's the arrival at the airport which matters which is why wrote;


    We arrived at our final destination 5hrs late but I'm not sure how late our actual Airport (Budapest) arrival was
    .


    Yes these are the original booked flights;


    Flight Details:Lufthansa

    1) LH 5299 06.30(BRS)-09.30(MUC) (Operated by BMI)
    2) LH1676 11.35am(MUC)-12.45am(BUD)

    I dont have the new flight details which is the problem. As said above, the first leg of the flight was delayed, I don't know by how much, but enough to miss our connection. We were put on the next available flight at Munich to Budapest flying with Lufthansa. It is actually the latter flight which is important because it's the final one.



    Unfortunately not being seasoned travellers we didn't think to keep hold of the boarding passes etc which is why I'm here asking.



    So all in all I guess my problem is, I need to find out what flight we would have been changed to, on the 25/6/18, departing Munich some time after 11.45am which arrived in Budapest at, best guess, between 15.15 and 16.15. Then find out what time that flight actually arrived.



    You can see from the original flight details above, had we arrived as scheduled we'd have arrived @12.45 at Budapest Airport. Hope this now makes sense.
    • Caz3121
    • By Caz3121 6th Jul 18, 1:18 PM
    • 11,562 Posts
    • 7,555 Thanks
    Caz3121
    sounds like you were moved to LH1678 which arrived in BUD at 16:02 (17 mins late from schedule) that makes you over 3 hours late at destination
    • Zufre
    • By Zufre 6th Jul 18, 2:53 PM
    • 7 Posts
    • 2 Thanks
    Zufre
    IBERIA Flight Cancel - Ignoring compensation
    Family and I were booked LHR to SCL(Chile) via MAD connection both with Iberia 15 De 17.
    4 hrs before the LHR to MAD flight got a text to say flight was cancelled with no reason. Called number and they said they could not fly us again no reason. Upon my reminding them they had to get us to Chile, they booked us on a direct BA flight 24 hrs later. So we got to SCL 24 hrs late (but in more comfort!).
    Since getting back I have been trying to get compensation from Iberia but to no avail. Tried calling, email, Facebook and even Resolver, all with full details of bookings, flights, receipts, even the weather in LHR that day! Have read Vaughns Guide and all forums (Thanks all!). Seems that with all this I am stuck to getting a NWNF involved (better 70% of something!) as I do not think I have the time to go to court on this.
    As commissions seem to vary 25% plus X£ per pex to 36% plus...., do the collective have any best practice NWNF that are effective and do not go overboard with commission?
    Many thanks,
    Z
    • Justice13075
    • By Justice13075 6th Jul 18, 3:10 PM
    • 1,491 Posts
    • 526 Thanks
    Justice13075
    I have no connection to bott & co other than they handled my claim. They seem to be the go-to solicitors.
    • nad1611
    • By nad1611 6th Jul 18, 4:57 PM
    • 660 Posts
    • 284 Thanks
    nad1611
    Ah right thanks for that.
    • Nataliedge
    • By Nataliedge 6th Jul 18, 5:28 PM
    • 1 Posts
    • 0 Thanks
    Nataliedge
    Delayed before check in....
    We were due to fly last Saturday at 5.55 am! Up at 2.00 am to discover a text from the airline saying not to come to the airport (Stansted) until 20.30 as the new flight time was scheduled for 22.30. The flight never took off until the next day, so over 24 hours delay. We made alternative arrangements due to the delay.

    However, anyone have experience with their delay rights when you do no have a boarding pass? I have all the documentation to show the delay but, the airline prevented us from checking in. Is this a crafty way to avoid the EU regulations?

    The airline only offered us a refund when we called them following the text at 2.30 am. At the time we weren’t sure what we were doing. They offered no information or support. All we know is the delay was due to ‘operational reasons’.

    Help!
    • JPears
    • By JPears 6th Jul 18, 6:32 PM
    • 4,359 Posts
    • 1,193 Thanks
    JPears
    Can you give us all the detials - Stanstead to ?, flight number, airline etc? Thanks.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • sarahj237
    • By sarahj237 7th Jul 18, 11:44 AM
    • 3 Posts
    • 0 Thanks
    sarahj237
    Bird Strike
    Hello, I was wondering if anyone can tell me the likelihood of getting overnight accommodation reimbursed when the flight was cancelled because of a bird strike? I feel we should be compensated because Easyjet didn't meet many of the regulatory requirements regarding passenger care even though the reason for the cancellation was out of their control. They didn't provide refreshments vouchers that evening, didn't care for passengers with limited mobility etc. etc.
    Many thanks
    • Tyzap
    • By Tyzap 7th Jul 18, 12:10 PM
    • 1,730 Posts
    • 749 Thanks
    Tyzap
    Hello, I was wondering if anyone can tell me the likelihood of getting overnight accommodation reimbursed when the flight was cancelled because of a bird strike? I feel we should be compensated because Easyjet didn't meet many of the regulatory requirements regarding passenger care even though the reason for the cancellation was out of their control. They didn't provide refreshments vouchers that evening, didn't care for passengers with limited mobility etc. etc.
    Many thanks
    Originally posted by sarahj237
    Hi,

    They should look after you no-matter-what, the reason doesn't really matter. They have a duty of care for all their passengers and when things go wrong they must ensure you are looked after.

    Good luck.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • Oldrocker
    • By Oldrocker 7th Jul 18, 8:21 PM
    • 9 Posts
    • 1 Thanks
    Oldrocker
    Hi, we were delayed by 5 hours on a flight with Smart Wings, the holiday was with First Choice. I emailed the flight delay department for First Choice 29 days ago but have not had a reply. I messaged First Choice on social media but they said wouldn't hear anything for 56 days or more. I wish i had used the claim process on MSE but thought I'd email them first. Question is should I now just ignore the fact I've sent email and go through the claim on MSE? Or would this just complicate things? Your thoughts would be much appreciated.
    Thanks in advance.
    • jpsartre
    • By jpsartre 7th Jul 18, 10:10 PM
    • 3,581 Posts
    • 2,274 Thanks
    jpsartre
    Personally I'd chase up on the phone first. Have you not even recieved a confirmation that your message has been received at their end?
    • Justice13075
    • By Justice13075 7th Jul 18, 11:37 PM
    • 1,491 Posts
    • 526 Thanks
    Justice13075
    Why did you contact First Choice and not the airline? as it's the airline you claim compensation from.
    • Oldrocker
    • By Oldrocker 8th Jul 18, 10:34 AM
    • 9 Posts
    • 1 Thanks
    Oldrocker
    Personally I'd chase up on the phone first. Have you not even recieved a confirmation that your message has been received at their end?
    Originally posted by jpsartre
    No confirmation email and when I asked First choice they said they do not send confirmation emails. also could take 56 days or more.
    • Oldrocker
    • By Oldrocker 8th Jul 18, 10:37 AM
    • 9 Posts
    • 1 Thanks
    Oldrocker
    Why did you contact First Choice and not the airline? as it's the airline you claim compensation from.
    Originally posted by Justice13075
    Hi thanks for your reply. The holiday was booked through First Choice, they supplied the flights as a package therefore I thought I should contact them first.

    First Choice have their own Flight delay department.
    • Caz3121
    • By Caz3121 8th Jul 18, 10:41 AM
    • 11,562 Posts
    • 7,555 Thanks
    Caz3121
    Hi thanks for your reply. The holiday was booked through First Choice, they supplied the flights as a package therefore I thought I should contact them first.
    Originally posted by Oldrocker
    EU261 claims are against the operating airline of the delayed/cancelled flight so your claim should be against Smart Wings (I expect that will be the eventual response from First Choice)
    • pollypenny
    • By pollypenny 8th Jul 18, 12:42 PM
    • 25,179 Posts
    • 65,900 Thanks
    pollypenny
    EU261 claims are against the operating airline of the delayed/cancelled flight so your claim should be against Smart Wings (I expect that will be the eventual response from First Choice)
    Originally posted by Caz3121


    I am waiting for a response from Brussels Airlines after our flight was cancelled, no reason given so I suspect we were bumped.

    As the flight was part of a package, I am wondering what the method of compensation will be.
    Member #14 of SKI-ers club

    Words, words, they're all we have to go by!.

    (Pity they are mangled by this autocorrect!)
    • Singh23
    • By Singh23 10th Jul 18, 11:43 AM
    • 32 Posts
    • 4 Thanks
    Singh23
    Urgent: Flight Delayed before Departure Date, Vueling
    Booked a flight from LGW to BCN on 19/02/18 through Expedia.

    Date of Change - Departure Time (Flight Number)
    19/02/18 - 14:40 (7827)
    11/04/18 - 15:25 (7827) - Notified by email & changed by airline
    11/04/18 - 14:10 (????) - Changed by me
    ??/??/18 - 16:05 (7829) - No notification email from airline

    Am I due any recourse? BA (Vueling's parent company) describes a significant delay as 2 hours+. My delay is 1h55m.

    An airline rep over the phone said the most recent change has kept the same flight number. I'm not sure and I have no way to verify this.

    Additionally, I did not receive any notification from the airline about the most recent change. According to the MSE article, "The CAA says airlines should always tell passengers at least 14 days in advance."
    Last edited by Singh23; 10-07-2018 at 11:48 AM.
    • jpsartre
    • By jpsartre 10th Jul 18, 12:47 PM
    • 3,581 Posts
    • 2,274 Thanks
    jpsartre
    Am I due any recourse?
    Originally posted by Singh23

    When is your flight and what sort of recourse are you looking for? Changing your flight, cancelling, compensation, something else? If the flight has been cancelled you are entitled to a refund or a change to a different flight, if it has merely been schedule changed you need to check Vueling's T&C. The 2 hour limit is fairly standard for refunds although many airlines are happy to move you to a different flight if requested. In general, delay compensation under EU261 only kicks in for delays over 3 hours.
    Last edited by jpsartre; 10-07-2018 at 12:51 PM.
    • Singh23
    • By Singh23 10th Jul 18, 12:57 PM
    • 32 Posts
    • 4 Thanks
    Singh23
    When is your flight and what sort of recourse are you looking for? Changing your flight, cancelling, compensation, something else? If the flight has been cancelled you are entitled to a refund or a change to a different flight, if it has merely been schedule changed you need to check Vueling's T&C. The 2 hour limit is fairly standard for refunds although many airlines are happy to move you to a different flight if requested. In general, delay compensation under EU261 only kicks in for delays over 3 hours.
    Originally posted by jpsartre
    Flight is on 14/07/18. They've since offered to change the flight to an earlier one. I guess I need to check if my 2:10pm was cancelled as I'd be due compensation - is there any way to confirm the planned flight time history of my most current flight number? (I don't have a confirmation email for the 2:10pm)
    • jpsartre
    • By jpsartre 10th Jul 18, 1:12 PM
    • 3,581 Posts
    • 2,274 Thanks
    jpsartre
    I guess I need to check if my 2:10pm was cancelled as I'd be due compensation
    Originally posted by Singh23

    Only if the alternative offered gets you to your destination 2 hours later than your originally scheduled arrival time.
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