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    • jackieblack
    • By jackieblack 23rd Oct 17, 6:51 PM
    • 7,775 Posts
    • 11,367 Thanks
    jackieblack
    So i booked flights to canada last xmas through air canada we had 2 more connecting flights once we arrived all booked at the same time on the same ticket. We missed one flight ended up at our final destination over 8 hours late. Now air canada are saying we aren't entitled to compensation as the internal flights weren't within the EU regulations? I thought as the flights were all booked as one booking it didn't matter? Ive stated this to them but they still just keep saying about the interal flights not being in the EU. I'm not sure what to say to hem next? Any help would be much appreciated.
    Regards Lisa
    Originally posted by Lw2210
    You haven't said where you were flying from, where your connections were or who the flights were operated by (just because you booked through Air Canada doesn't necessarily mean that the operating carrier was Air Canada).

    However, the basic rule is that flights taking off outside the EU, on a non-EU carrier, are not covered by the EU regs.
    It doesn't matter whether they were on one booking or separate bookings from the perspective of EU flight deal compensation. The benefit of having the flights on one booking is that it is the airline's responsibility to get you to your final destination if you miss a connection. If booked separately you'd have to sort out and buy a new flight yourself.
    Last edited by jackieblack; 23-10-2017 at 6:56 PM.
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    • JPears
    • By JPears 23rd Oct 17, 6:55 PM
    • 3,760 Posts
    • 1,042 Thanks
    JPears
    As long as they were all booked on one ticket ie your ticket states the final destination, and they were all with the same ailine, you maybe due comepnsation. It depends on the reason for dealy.
    It also depends on wether Emirates appeal an appeal that they lost at the CoA several weeks ago. This calrified your possible entitlement to compensation.
    Search on here for Gahan case.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Timothea
    • By Timothea 24th Oct 17, 4:59 PM
    • 161 Posts
    • 313 Thanks
    Timothea
    So i booked flights to canada last xmas through air canada we had 2 more connecting flights once we arrived all booked at the same time on the same ticket. We missed one flight ended up at our final destination over 8 hours late. Now air canada are saying we aren't entitled to compensation as the internal flights weren't within the EU regulations? I thought as the flights were all booked as one booking it didn't matter? Ive stated this to them but they still just keep saying about the interal flights not being in the EU. I'm not sure what to say to hem next? Any help would be much appreciated.
    Originally posted by Lw2210
    You mention two connecting flights. Assuming your flight originated in the UK and the first leg was a direct flight to Canada, where did the delay occur? EU compensation would only be payable if the final delay was caused, at least in part, by a delay in the flight leaving the UK. So, if the delay was caused by a problem on the second or third leg in Canada, then EU compensation might not apply.

    Canada has its own passenger compensation scheme, which is much more restrictive, but you may be able to obtain some compensation under that scheme. There is an easy online application process via the Canadian Transportation Agency here:

    https://services.otc-cta.gc.ca/eng/air-travel-complaints
    • Bean Counter
    • By Bean Counter 14th Dec 17, 8:46 AM
    • 1,469 Posts
    • 937 Thanks
    Bean Counter
    Hi, I was hoping that someone could provide some advice on my specific circumstances with United Airlines.

    Booked a flight through a UK travel agent from Edinburgh to the US. There was a further connecting flight internally in the US. When we arrived to check in at Edinburgh we were told that the connecting flight had been cancelled due to bad weather so they had rebooked us for both flights to the following day. This was not acceptable as we had things planned for the following day. After a lot of phone calls of faffing around we were rebooked on different flights with United at no extra cost and arrived at our destination, albeit half a day late.

    Our flight was not cancelled or delayed but United in their wisdom cancelled our original seats but got us to the final destination half a day late. United say that we are not entitled to compensation but my question is are we?

    Thanks in advance.
    Today is the first day of the rest of your life
    • JPears
    • By JPears 14th Dec 17, 11:41 AM
    • 3,760 Posts
    • 1,042 Thanks
    JPears
    Welcome Bean.
    Your posting is too vague and confused.
    Ideally we need details of all the the flights, which were cancelled and why etc.
    Thanks
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Bean Counter
    • By Bean Counter 16th Dec 17, 8:06 AM
    • 1,469 Posts
    • 937 Thanks
    Bean Counter
    Welcome Bean.
    Your posting is too vague and confused.
    Ideally we need details of all the the flights, which were cancelled and why etc.
    Thanks
    Originally posted by JPears
    Apologies for any confusion.

    The original plan was as follows. Flight number 1 Edinburgh to Newark. Flight number 2 Newark to Memphis.

    Flight 2 is cancelled by United due to bad weather (I know no compensation for that as internal US flight.) Flight 1 is unaffected by weather etc. United apparently cancel both flights for us so that we are not left at Newark with no connecting flight. United have rebooked us on both flights for the following day.

    We arrive at Edinburgh airport to find no flights for us until the following day which is no good to us. After some lies from United and many phone calls, we miss flight 1 because United had cancelled our original seats until the following day. In the end United book us on a later flight on the same day as we intended to travel from Edinburgh to Newark, then Newark to Chicago and finally Chicago to Memphis.

    The end result was that we arrived in Memphis on the same day as we intended, albeit many hours later than planned and very stressed.

    Hope that's a bit clearer!
    Today is the first day of the rest of your life
    • Caz3121
    • By Caz3121 16th Dec 17, 9:57 AM
    • 11,274 Posts
    • 7,394 Thanks
    Caz3121
    I guess the alternative would be that they let you travel from EDI-EWR and you would have been stuck in EWR until there was an alternate flight. (noting that most US airlines don't cover hotel accommodation etc outside the EU if it is weather related)..it does sound like a better result to have rebooked you at source
    • JPears
    • By JPears 3rd Jan 18, 10:29 AM
    • 3,760 Posts
    • 1,042 Thanks
    JPears
    bumped up due to number of individual threads...
    Last edited by JPears; 03-01-2018 at 10:53 AM.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • sophie131
    • By sophie131 9th Jan 18, 7:02 PM
    • 830 Posts
    • 795 Thanks
    sophie131
    Hi! Hoping for some advice about a flight delay in 2015 which I have only now realised I possibly should have argued a bit more about at the time after someone told me they think it should be covered.

    We flew on American Airlines from UK>ORD then ORD>MIA.
    It was a through ticket.
    The UK flight was delayed for 2 hours as they were short staffed and had to bus staff from a different airport. We missed our connection and were put up in a hotel overnight and arrived in MIA around 12 hours late.

    I wrote to AA following the advice on this forum and they came back with:
    'Further since the United States is not a member state within the European Union and American Airlines is not a community carrier, we are not required to adhere to the rules of the EU for flights between cities within the United States unless directly connecting. Your flight from London was not a directly connecting flight; as the passengers had to pass through United States Immigration and re-check luggage in Chicago; therefore, no compensation under the EU Regulation No. 261/2004 is due.'

    They did however give us airline miles 'In appreciation for your constructive criticism and in an effort to make amends'.

    Firstly, should this have been covered (for future reference as I fly on connecting flights a lot!) and secondly, do I still have any recourse or because they gave us air miles does this now cancel our right for compensation?

    Thanks for any help!
    • Timothea
    • By Timothea 10th Jan 18, 12:45 AM
    • 161 Posts
    • 313 Thanks
    Timothea
    If the delay was caused by AA's failure to ensure that the first flight left the UK in time to catch your connecting flight then you can claim EU compensation based on the total distance travelled and the delay in reaching your final destination (Miami).

    AA's argument that "Your flight from London was not a directly connecting flight ..." is a red herring. This exception would only apply if you had separate bookings/tickets for each leg or there was a scheduled stopover in Chicago.

    However, if you accepted any form of compensation for the delay from AA then (depending on the terms of the offer) you may have invalidated your claim for EU compensation.

    Please note that, following a recent court case in Germany, EU compensation probably does not apply if the original cause of the material delay occurred outside the EU's jurisdiction, e.g. if the first leg arrived in time for your connecting flight but something then happened to delay your arrival at your final destination.
    • JPears
    • By JPears 10th Jan 18, 10:31 AM
    • 3,760 Posts
    • 1,042 Thanks
    JPears
    The connecting flight outside of the EU where it originated in the EU has also been confirmed in English courts - Court of Appeal, Oct 17 against Emirates.
    Although they maybe seeking leave to appeal.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • sophie131
    • By sophie131 23rd Jan 18, 8:34 PM
    • 830 Posts
    • 795 Thanks
    sophie131
    Update:

    I emailed AA after posting here... I did state in my email to them that although I had received miles that I now understood this was incorrect and I should have been provided the compensation.

    I received a reply back this week - to fill in the forms for compensation! I sent those back and have received an email saying the payment has been authorised and I should expect the money in my account within 45 days. The email does say that any previously given voucher has been voided...assuming they're not going to follow up with removing miles as i've already spent them and it wasn't a voucher. I noticed with the compensation it's pretty thorough, signing to confirm that I accept this as full compensation and I relinquish my rights to claim further etc... that wasn't the case with the miles...and I do wonder if this has put me in a stronger position?

    So it's looking pretty good at the moment although I won't count my chickens just yet... will update as soon as I know more.
    • sophie131
    • By sophie131 1st Feb 18, 8:47 PM
    • 830 Posts
    • 795 Thanks
    sophie131
    Final update from me:

    Money received into bank account - a little less than I was expecting(£400 each), but i'm not going to push it!
    • shaq365
    • By shaq365 3rd Feb 18, 12:04 PM
    • 14 Posts
    • 0 Thanks
    shaq365
    Just a wee question - we've successfully been offered compensation for a cancelled flight from United Airlines. In their email they state "You will receive your compensation in the form of a Visa Pre Paid Card." Is this normal for compensation or can you request a cheque instead? Any help would be greatly appreciated before I respond to the email. Thank you!
    • JPears
    • By JPears 3rd Feb 18, 1:00 PM
    • 3,760 Posts
    • 1,042 Thanks
    JPears
    Yes you are entitled to payment in cash, be it cheque, bank transfer, or cash. A prepaid credit card may have terms and conditions bound to it, limited use, time limit etc.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • shaq365
    • By shaq365 3rd Feb 18, 7:40 PM
    • 14 Posts
    • 0 Thanks
    shaq365
    Yes you are entitled to payment in cash, be it cheque, bank transfer, or cash. A prepaid credit card may have terms and conditions bound to it, limited use, time limit etc.
    Originally posted by JPears
    Thanks - I've replied with a request for the compensation via alternate methods!
    • Roland Sausage
    • By Roland Sausage 8th Feb 18, 6:34 PM
    • 545 Posts
    • 401 Thanks
    Roland Sausage
    Just a wee question - we've successfully been offered compensation for a cancelled flight from United Airlines. In their email they state "You will receive your compensation in the form of a Visa Pre Paid Card." Is this normal for compensation or can you request a cheque instead? Any help would be greatly appreciated before I respond to the email. Thank you!
    Originally posted by shaq365
    We've just received 2 x prepaid Visa cards from United Airlines, each with a £600 balance for a Glasgow to Newark flight delayed by 6 hours, so I would say it is normal.

    There is a year until they expire and they also say that the first 2 cash withdrawals at an ATM are free.

    There is no mention of a daily withdrawal limit, so I'm hoping it is £300 and I can withdraw the entire £600 from each card without incurring fees. I will then deposit it in my bank account.

    Also you might have to chase them for the money. They initially told me I would receive it within 6 weeks. After 8 weeks I sent an email reminding them I was still waiting, and the cards turned up about 2 weeks later.
    • Justice13075
    • By Justice13075 8th Feb 18, 7:31 PM
    • 1,166 Posts
    • 471 Thanks
    Justice13075
    Don't you mean €600 each. Remember you are not obliged to take the cards you can insist on cash.
    • Roland Sausage
    • By Roland Sausage 8th Feb 18, 7:51 PM
    • 545 Posts
    • 401 Thanks
    Roland Sausage
    Don't you mean €600 each. Remember you are not obliged to take the cards you can insist on cash.
    Originally posted by Justice13075
    Nope, definitely £600 each.

    They said it would be issued in our local currency, and I admit I was expecting it to be around £525 or thereabouts, so was pleasantly surprised when I logged into the online management site to find £600 on each card.
    • Roland Sausage
    • By Roland Sausage 9th Feb 18, 4:20 PM
    • 545 Posts
    • 401 Thanks
    Roland Sausage
    After going to the bank today, I can confirm that I was able to withdraw the full £600 from each of United Airline's prepaid Visa cards in one day.

    I had to do it in 2 transactions per card, as my bank's ATM seems to have a £400 per transaction limit. However the actual card seems to allow at least £600 per day so the money is now in my bank account, quicker than a cheque would have cleared.
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