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  • FIRST POST
    • MSE Archna
    • By MSE Archna 28th Jan 13, 5:58 PM
    • 1,874Posts
    • 6,140Thanks
    MSE Archna
    Solarplicity: Add your feedback
    • #1
    • 28th Jan 13, 5:58 PM
    Solarplicity: Add your feedback 28th Jan 13 at 5:58 PM
    This is a feedback thread on energy supplier

    Solarplicity (previously LOCO2 Energy)

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the



    Click reply below to discuss. If you havenít already, join the forum to reply.
    Last edited by MSE Andrea; 26-07-2017 at 12:19 PM.
    Report inappropriate posts: forumteam@moneysavingexpert.com




Page 9
    • lewisa
    • By lewisa 9th Aug 18, 11:08 AM
    • 207 Posts
    • 292 Thanks
    lewisa
    I switched from Solarplicity at tge end of Feb. My final boll said i was £46.02 in credit. I have been trying in vain to get this refunded since then. I send tgem polite weekly emails and make iccasional phone calls. Emails are never answered and the person on tge phone say they will pass it on to the finance dept. Ove five months now and no refund. I would recommend avoiding this company.
    Originally posted by brads39
    Reclaim your last DD via the direct debit guarantee and then ask them to send you a final bill for whatever is outstanding.
    • brads39
    • By brads39 9th Aug 18, 11:44 AM
    • 12 Posts
    • 9 Thanks
    brads39
    Thanks, TSB are refunding last direct debit from Feb. I am still about seven quid out of pocket but i will live with that.
    • lewisa
    • By lewisa 9th Aug 18, 12:16 PM
    • 207 Posts
    • 292 Thanks
    lewisa
    Thanks, TSB are refunding last direct debit from Feb. I am still about seven quid out of pocket but i will live with that.
    Originally posted by brads39
    Email them to tell them what you have done.

    Solarplicity seem to have a problem with February

    • Gosport Hants
    • By Gosport Hants 10th Aug 18, 4:33 PM
    • 1 Posts
    • 0 Thanks
    Gosport Hants
    SOLARPLICITY - Appalling Service - No customer contact possible
    Impossible to get hold of, no one seems to have control or ownership of problems and the first uninitiated query I received from SOLARPLICITY was a Credit Controller chasing up unpaid debts of £200...which leads me to ask why they just stopped taking my direct debit in the first place.
    It has taken me over a year to switch to them (Jul 17 - Still not quite sorted in Aug 18) and in the meanwhile other promises are broken, such as the LED lights which were part of the attraction of joining. In fact, the fixed rate tariff has expired before the queries over accounts, rates, standing orders and undelivered opening offers were delivered!
    As I currently wait for coming up to an hour on the phone, unable to contact my "Personal Customer Champion", I don't hold out much hope of getting my queries resolved today.
    They could be good and I like their ethics...I like their zero rate standing charge but I .just don't expect anything that isn't instantly soluble on the website to ever get resolved!
    Goodness knows what will happen when I put in my request to leave over this coming weekend!
    • Inigo Montoya
    • By Inigo Montoya 10th Aug 18, 6:01 PM
    • 764 Posts
    • 677 Thanks
    Inigo Montoya
    I waited over an hout to speak to someone a few days ago - its not a freephone number either (local rate) & I dont have a call plan that includes free local calls
    • brads39
    • By brads39 14th Aug 18, 11:22 AM
    • 12 Posts
    • 9 Thanks
    brads39
    I just got an email from them telling me the refund was being processed. It was a response to an email I had sent to them in June. I presume they have sent this as they will have received notification from my bank about the direct debit I asked my bank to claim back.
    • lewisa
    • By lewisa 14th Aug 18, 11:33 AM
    • 207 Posts
    • 292 Thanks
    lewisa
    You've done well there, only waiting 2 to 3 months for a response to an email. That's quick by Solarplicity standards

    I wouldn't worry. If they do actually process the refund seperately to the DD guarantee and you end up owing them money, just ask them to send through a new final bill and pay them.
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