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  • FIRST POST
    • MSE Archna
    • By MSE Archna 28th Jan 13, 5:58 PM
    • 1,874Posts
    • 6,140Thanks
    MSE Archna
    Solarplicity: Add your feedback
    • #1
    • 28th Jan 13, 5:58 PM
    Solarplicity: Add your feedback 28th Jan 13 at 5:58 PM
    This is a feedback thread on energy supplier

    Solarplicity (previously LOCO2 Energy)

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the



    Click reply below to discuss. If you haven’t already, join the forum to reply.
    Last edited by MSE Andrea; 26-07-2017 at 12:19 PM.
    Report inappropriate posts: forumteam@moneysavingexpert.com




Page 6
    • WhoIsThat
    • By WhoIsThat 17th Apr 18, 10:10 AM
    • 113 Posts
    • 39 Thanks
    WhoIsThat
    I made some enquiries about why they were appearing or not appearing on different sites....
    Originally posted by mbmonty
    1. Who did you make enquires of?
    2. Which accredited comparison sites do not include Solarplicity?
    3. Why are you expending so much time and effort in a vain attempt to discredit this supplier?

    • mbmonty
    • By mbmonty 17th Apr 18, 11:04 AM
    • 138 Posts
    • 82 Thanks
    mbmonty
    1. Who did you make enquires of?
    2. Which accredited comparison sites do not include Solarplicity?
    3. Why are you expending so much time and effort in a vain attempt to discredit this supplier?

    Originally posted by WhoIsThat
    1. I contacted Solarplicity of course

    2. This site is able to compare if you are already a customer but it would not show me Solarplicity even when I selected to show all deals. I spent weeks checking this. I visited a plethora of sites and went back to Solarplicity several times to clarify things that came up.

    3. Well I might ask why are you spending so much time discrediting me or promoting them?

    The simple fact is I am SERIOUSLY P'D OFF with Solarplicity, I am on a very low fixed income and had to make very hard choices about energy. So when I saw that I was paying £200 in Standing Charges I was desperate to find a supplier that did NOT have Standing Charges and did not punish you in the energy rate.

    What this would mean to me was that I could turn on heating during the snow and make choices to cut back when required, it also meant I could spend my money on getting warm rather than paying for this damn stupid dumb meter project.

    So when I found Solarplicity I was very pleased, the website said boldly "Standing Charges - We don't believe in them", so I thought I had finally found an energy company I could TRUST and I would not need to play this switching game. They made a promise that they would always be cheaper than top six and they would not have Standing Charges.

    Their energy rate wasn't fantastic but it was a tad lower than I was paying and there were NO STANDING charges. I do not have my heating on by default, I put in on in extreme circumstances, but this Solarplicity deal meant I could risk putting it on, it was like being given £200 of free energy.

    So when I heard recently that Solarplicity had increased their rates to cost me £120 more and introduced Standing Charges it brought back all that anxiety of having to live under a cloud of worry about energy bills.

    To me when a company makes a value statement so profound as "we don't believe in them" it is a pillar of what they stand for, it is a commitment to the customers past and future.

    So when they go back on their word just three months later and I have to hear about it on a Forum because they are so incompetent that they have not even billed me yet, never mind emailed me or written to me to inform me of these changes, I LOSE MY TRUST IN SOLARPLICITY.

    When they make what for me is a MASSIVE increase in their rate in an effort to FORCE me onto a tariff where I have to pay for these F'ing Smart Meters via the back door, I GET ANGRY WITH SOLARPLICITY.

    I especially feel a FOOL for trusting Solarplicity, I have been telling friends, colleagues and anyone that will listen about them, now I am having to tell them that they should ignore my previous advice about Solarplicity, that they had sold out their own values and commitments.

    I expect this kind of disgusting behaviour from the large energy companies, I think it is disgusting that they are going to allow Npower to gobble up SSE, not only will this stifle competition and be used as an excuse to allow other mergers, it will drag SSE customers into the worst performing energy company according Which?

    I would URGE anyone reading this to raise their concerns with the CMA

    Please send written representations about any competition issues to:


    Faye Fullalove
    Competition and Markets Authority
    Victoria House
    Southampton Row
    London
    WC1B 4AD



    faye.fullalove@cma.gsi.gov.uk


    My contempt for Solarplicity is because to me it is a breach of trust to market yourself so resolutely on a value and then scrap it. I liked the idea that they support Solar projects that I read about on here somewhere, I liked the idea that they were a smaller company going after the big boys and hitting them in the most unfair area of energy bills, THE STANDING CHARGE.

    I do not like being RIPPED OFF for so called infrastucture, it is similar to when RyanAir quotes a flight cost of £20 and then charges you for used a debit card, for daring to check a small luggage bag and to reduce the size of in cabin luggage and to make you pay to sit next to the person you are travelling with.

    It is a very similar RIP OFF in fact because the value statement for RyanAir is supposed to be that they are cheap and good value when in fact they have so many hidden charges and they dump you in some bloody airport 50 miles from where you thought you were travelling to.

    I was not spending that much time, I get an email reminder, I follow the link and I contribute. Maybe others will feel the same way, maybe they will express their outrage at Solarplicity on social media because calling them now is impossible.

    If Solarplicity had any decency they would own up to making a mistake and revert to their previous model, but that takes integrity and guts, something that seems to be lacking in Solarplicity management.
    • richardm57s
    • By richardm57s 17th Apr 18, 12:04 PM
    • 2 Posts
    • 24 Thanks
    richardm57s
    Hi to everyone,
    I have not read all of this thread, and i am NOT allowed to post links (that is stupid).
    so could some kind person do a search for ( All notices Gazette Solarplicity ) should come up as first post on search. There are also other websites with this info.

    MSE should NOT have been promoting this company since Feb. 2018.

    Thanks from Richard.
    • fabsaver
    • By fabsaver 17th Apr 18, 2:13 PM
    • 896 Posts
    • 1,943 Thanks
    fabsaver
    Hi to everyone,
    I have not read all of this thread, and i am NOT allowed to post links (that is stupid).
    so could some kind person do a search for ( All notices Gazette Solarplicity ) should come up as first post on search. There are also other websites with this info.

    MSE should NOT have been promoting this company since Feb. 2018.

    Thanks from Richard.
    Originally posted by richardm57s
    Thanks for posting this. Unfortunately not allowing new members to post links is one of the measures to try and deter the numerous spammers this forum seems to attract.

    Having searched I believe the link you are referring to is this one:
    https://www.thegazette.co.uk/notice/3003642

    Definitely worrying, although I don't think it refers to the specific company supplying energy. A search at Companies House produces a long list of companies with 'Solarplicity' in the name and the same registered office address.
    https://beta.companieshouse.gov.uk/search?q=SOLARPLICITY

    I've no idea why so many companies have been registered or what they all do. The T&C on the Solarplicity website state:
    ‘We’, ‘Us’, ‘Our’ means Solarplicity Supply
    Ltd (company number: 08053210)
    (trading!as!Solarplicity).
    That isn't the company currently subject to the winding up petition referred to above.

    The whole thing is starting to concern me the more I look at this. I signed up in February (through the MSE energy club) and I've had no notification of price increases mentioned in earlier posts.
    • mbmonty
    • By mbmonty 17th Apr 18, 11:16 PM
    • 138 Posts
    • 82 Thanks
    mbmonty
    The winding up order has been issued by VAT Man!

    COMMISSIONERS FOR HM REVENUE AND CUSTOMS

    The company has had a name change to

    AMP 5000 LIMITED
    Company number 09749982
    Registered office addresss: Unit 8 Peerglow Centre, Marsh Lane, Ware, Hertfordshire, England, SG12 9QL

    Previously known as SOLARPLICITY LIMITED 21 Oct 2015 - 13 Apr 2018

    It looks like one company in the group is taking a hit for unpaid VAT

    It was owned by Solarplicity Uk Holdings Limited and Solarplicity Group Limited

    Seems like a lot of restructuring going on.

    The website talks about several companies

    Copyright is

    © 2018 Solarplicity Registered Address: Unit 8 Peerglow Centre, Marsh Lane, Ware, Hertfordshire SG12 9QL

    Which could be any company trading under that name at that address.

    The privacy policy mentions

    Solarplicity Energy Ltd.
    Company number 06895776
    This is the old LoCo2 company

    It TOO has not filed accounts

    The footer mentions

    SOLARPLICITY ASSET LIMITED
    Company number 09132298

    Also not filed accounts, this company is the one with charges which probably meams it has assets to be secured on.

    Green Energy Advisors Ltd mentioned in footer was only set up in February, has a single female director and she is the only person listed with significant control, it is the call centre.

    As is usual there are a plethora of companies within the group, I listed first page of 10 below in case someone cares.

    The delay of invoicing may make some sense now or it could be the continued incompetence.

    I doubt is any big deal but consumers just get transferred by regulator if an energy company goes out of business, this is just one subsidiary taking a hit.

    The High Court date is tomorrow 18th

    It may be that HM Customs are looking to conjoin other companies in group




    Solarplicity Asset Limited (FRN 770903) is an Appointed Representative of Improveasy Finance Solutions which is a trading style of Green Energy Advisors Ltd., a company registered in England and Wales (Co. Reg. number 7807352). Registered Office: Manchester Business Park, 3000 Aviator Way, Manchester M22 5TG. The firm is authorised and regulated by the Financial Conduct Authority (FRN 708623). The firm is authorised as a Lender (limited only to green deal finance plans). It also acts as a Broker, not a Lender, and offers credit facilities from a panel/one lender. The credit is subject to application and status.
    • Inigo Montoya
    • By Inigo Montoya 18th Apr 18, 4:32 PM
    • 771 Posts
    • 678 Thanks
    Inigo Montoya
    Well so much for

    standing charges - we don't believe in them

    I am wondering if that is for new customers?
    Originally posted by mbmonty
    I have received bills on 2 different properties in the past few days

    both still are showing the old cheaper unit rates with no standing charges

    so looks like they have not changed the 'variable' rates for existing customers so far

    looks like the new 'variable' tariff being offered to new customers is not the same as the old one

    I suspect they will hike the old 'variable' tariff in due course though

    I assume there are rules about having to give customers advance notice of this ?
    - says 30 days notice here
    https://www.citizensadvice.org.uk/consumer/energy/energy-supply/problems-with-your-energy-bill/your-gas-or-electricity-supplier-has-put-up-its-prices/
    Last edited by Inigo Montoya; 18-04-2018 at 4:40 PM.
    • harrys66
    • By harrys66 21st Apr 18, 7:59 AM
    • 16 Posts
    • 1 Thanks
    harrys66
    will move now asap!
    I wasn't really concerned by the utter incompetence of this company as i has no DD, gave in regular readings and just kept my monthly spend in a different account, but.....

    The moment they put up their prices.... that was it... already started the move out, as its only a question of time before I get the new tariff email

    this industry really attracts the morally vacuous sharks just after short term profit

    back to ebico
    • LeeUK
    • By LeeUK 21st Apr 18, 11:30 AM
    • 6,034 Posts
    • 2,744 Thanks
    LeeUK
    I have received bills on 2 different properties in the past few days

    both still are showing the old cheaper unit rates with no standing charges

    so looks like they have not changed the 'variable' rates for existing customers so far

    looks like the new 'variable' tariff being offered to new customers is not the same as the old one

    I suspect they will hike the old 'variable' tariff in due course though

    I assume there are rules about having to give customers advance notice of this ?
    - says 30 days notice here
    https://www.citizensadvice.org.uk/consumer/energy/energy-supply/problems-with-your-energy-bill/your-gas-or-electricity-supplier-has-put-up-its-prices/
    Originally posted by Inigo Montoya
    I was with them for a month and left on 29th March. Still no first and final bill from them. Even logged into the online portal (which is still a mess) and nothing there. I used 51 gas units with them I know that for sure.
    • mbmonty
    • By mbmonty 21st Apr 18, 11:33 AM
    • 138 Posts
    • 82 Thanks
    mbmonty
    I have received bills on 2 different properties in the past few days

    both still are showing the old cheaper unit rates with no standing charges

    so looks like they have not changed the 'variable' rates for existing customers so far

    looks like the new 'variable' tariff being offered to new customers is not the same as the old one

    I suspect they will hike the old 'variable' tariff in due course though

    I assume there are rules about having to give customers advance notice of this ?
    - says 30 days notice here
    https://www.citizensadvice.org.uk/consumer/energy/energy-supply/problems-with-your-energy-bill/your-gas-or-electricity-supplier-has-put-up-its-prices/
    Originally posted by Inigo Montoya

    I think you are right, I have not had notification so I am just paying into savings account as I do.

    I will insist on the formal notification but will do nothing to remind them, poor souls must be busy!!

    I noticed on Which comparison site that they list "Variable rate 2018" as a tariff to choose from when moving away, that seems to confirm your suggestion that they are operating them in tandem.

    I will drag out the cheaper rate as long as I can.

    I think they knew this would happen because when I signed up there was no fixed tariff, it had gone.

    One they put the rate up to me I will move away, even if I have to pay more.

    I have written to OFGEM and CMA.
    • NIGEL_TEGG
    • By NIGEL_TEGG 27th Apr 18, 4:21 PM
    • 1 Posts
    • 0 Thanks
    NIGEL_TEGG
    Avoid Solarplicity
    The only reason I switched was price. but when they keep hugely over estimating gas consumption (I am a low user) and debiting too much money from my bank account, the benefit disappears. They lie about being able to submit meter readings on their website, and the phone never answers in CS. It seems they also ignore my emails saying they are overestimating my bill by a lot.
    • Superscrooge
    • By Superscrooge 4th May 18, 9:01 PM
    • 1,089 Posts
    • 786 Thanks
    Superscrooge
    I've been with Solarplicity since last August and everything has gone smoothly until today!

    I always submit my meter readings via their online portal each month to keep my bills accurate.

    Today I was able to submit my electricity meter reading as normal. But there is no longer any option to submit a gas reading and all trace of my gas usage has disappeared from their website? It's as though they are only supplying my electricity and not gas.

    If anyone receives gas & electricity from Solarplicity I would be interested to know if this is a fault affecting everyone, or just me?

    Thanks
    • JacobusReesusMoggus
    • By JacobusReesusMoggus 10th May 18, 2:47 PM
    • 1 Posts
    • 0 Thanks
    JacobusReesusMoggus
    Customer Services not responding
    Solarplicity supplied me with Dual fuel for a year at the end of the year I switched away. I gave the final meter readings to the new provider and received a bill. This arrived around the time of my DDR going out and lo and behold I find that I'm a whole months premium out of pocket.
    Previously when switching the old supplier has credited outstanding monies within a reasonable time. On checking the meter readings on the bill I noticed they had an estimate down for the Elec but the correct one for Gas. I tried contacting the single helpline but was put on hold, with the most awful music repeating every 20 seconds, for 35 minutes without anyone answering. Not good enough. I've tried the only other way of contacting them, e-mail, and await the outcome.
    • Flt. Lt. Biggles
    • By Flt. Lt. Biggles 10th May 18, 3:06 PM
    • 75 Posts
    • 22 Thanks
    Flt. Lt. Biggles
    Solarplicity supplied me with Dual fuel for a year at the end of the year I switched away. I gave the final meter readings to the new provider and received a bill. This arrived around the time of my DDR going out and lo and behold I find that I'm a whole months premium out of pocket.
    Previously when switching the old supplier has credited outstanding monies within a reasonable time. On checking the meter readings on the bill I noticed they had an estimate down for the Elec but the correct one for Gas. I tried contacting the single helpline but was put on hold, with the most awful music repeating every 20 seconds, for 35 minutes without anyone answering. Not good enough. I've tried the only other way of contacting them, e-mail, and await the outcome.
    Originally posted by JacobusReesusMoggus
    How are you a whole months premium out of pocket?

    Suppliers are allowed 6 weeks from an actual switch date to create a final bill, and then typoically take another couple of weeks to refund you (or you pay them as the case may be), meaning it could be a couple of months before you get any refund of credit accrued.
    Last edited by Flt. Lt. Biggles; 10-05-2018 at 3:08 PM.
    • LeeUK
    • By LeeUK 10th May 18, 4:31 PM
    • 6,034 Posts
    • 2,744 Thanks
    LeeUK
    It's been 6 weeks since I've left them and still no bill.
    • Flt. Lt. Biggles
    • By Flt. Lt. Biggles 10th May 18, 6:56 PM
    • 75 Posts
    • 22 Thanks
    Flt. Lt. Biggles
    It's been 6 weeks since I've left them and still no bill.
    Originally posted by LeeUK
    We got our final bill within 48 hours of leaving them.

    ... but then we also gave our meter reading direct rather than waiting for the new supplier to pass them back.
    • armith
    • By armith 11th May 18, 1:15 PM
    • 12 Posts
    • 6 Thanks
    armith
    I've just had a letter from Solarplicity!
    I don't know if anyone else has had a letter from them today. Basically it says they're sorry for the terrible customer (non) service so far and they've put in a load of fixes to get it right. Hopefully this will turn out to be true.


    Like everyone else I had problems - basically I couldn't enter any readings in their website and I never had a bill from day one. I tried phoning - no answer - emailing - no answer. I was concerned but the lights at home didn't go out so it wasn't a crisis. I chose to pay on receipt of bill so they weren't direct-debiting my account. Finally the website allowed readings, which I entered - and almost immediately got my first bill. Fortunately, because the prices are so cheap, it wasn't unaffordable (and it was correct). I've since entered my second set of readings and got another bill (entering a metre reading seems to trigger a bill!) and that's correct too.


    It will take a while before the bond of trust is built up with them but I am willing to stick with them as long as the prices are good - I like the renewable energy ethos as well as the prices.
    • fabsaver
    • By fabsaver 11th May 18, 1:35 PM
    • 896 Posts
    • 1,943 Thanks
    fabsaver
    I don't know if anyone else has had a letter from them today. Basically it says they're sorry for the terrible customer (non) service so far and they've put in a load of fixes to get it right. Hopefully this will turn out to be true.


    Like everyone else I had problems - basically I couldn't enter any readings in their website and I never had a bill from day one. I tried phoning - no answer - emailing - no answer. I was concerned but the lights at home didn't go out so it wasn't a crisis. I chose to pay on receipt of bill so they weren't direct-debiting my account. Finally the website allowed readings, which I entered - and almost immediately got my first bill. Fortunately, because the prices are so cheap, it wasn't unaffordable (and it was correct). I've since entered my second set of readings and got another bill (entering a metre reading seems to trigger a bill!) and that's correct too.


    It will take a while before the bond of trust is built up with them but I am willing to stick with them as long as the prices are good - I like the renewable energy ethos as well as the prices.
    Originally posted by armith
    Yes I've had the letter and also got my first bills from them this week. They were taking my money by direct debit and I hadn't tried contacting them.

    The letter was dated 27 April but only just received. There was a post on here yesterday about customer services not responding, so I'm not sure they are quite there yet. It's a step in the right direction I suppose.

    At least there's no sign of a price increase...yet. They'll have to pay for all those extra customer service staff somehow.
    • Inigo Montoya
    • By Inigo Montoya 11th May 18, 4:54 PM
    • 771 Posts
    • 678 Thanks
    Inigo Montoya
    at least people arent getting letters saying they are increasing their prices for existing customers

    just appears to be new customers at the moment
    • BlueberryGeezer
    • By BlueberryGeezer 11th May 18, 5:40 PM
    • 4 Posts
    • 1 Thanks
    BlueberryGeezer
    I switched to them based on MSE and all went well until the end of the contract. Tried contacting them a number of times via email to no avail. I finally got a response but this was after the contract had expired. Fortunately, they gave me a 30 day grace period to change suppliers - they only offered their standard rate which was twice what I had been paying. On the whole I would rate them a 5 out of 10.
    • Inigo Montoya
    • By Inigo Montoya 18th May 18, 5:21 PM
    • 771 Posts
    • 678 Thanks
    Inigo Montoya
    I've been with Solarplicity since last August and everything has gone smoothly until today!

    I always submit my meter readings via their online portal each month to keep my bills accurate.

    Today I was able to submit my electricity meter reading as normal. But there is no longer any option to submit a gas reading and all trace of my gas usage has disappeared from their website? It's as though they are only supplying my electricity and not gas.

    If anyone receives gas & electricity from Solarplicity I would be interested to know if this is a fault affecting everyone, or just me?

    Thanks
    Originally posted by Superscrooge
    had a similiar issue - my account went missing then re-appeared a few months later

    the only thing I would recommend is that you cancel any direct debit you have set up as that auto switches you to pay on receipt so you wont end up building up a lot of credit on your account due to them not charging you for your gas

    my latest issue with these clowns is that I switched fron gas only to duel fuel with them but they didnt close the old gas account down so im probably now been charged twice for my gas since both accounts will generate a bill for the same gas
    Last edited by Inigo Montoya; 18-05-2018 at 5:25 PM.
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