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  • FIRST POST
    • Former MSE Samantha
    • By Former MSE Samantha 28th Jan 13, 4:56 PM
    • 23Posts
    • 6Thanks
    Former MSE Samantha
    Ebico energy reviews: Give your feedback
    • #1
    • 28th Jan 13, 4:56 PM
    Ebico energy reviews: Give your feedback 28th Jan 13 at 4:56 PM
    This is a feedback thread on energy supplier

    Ebico

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly??
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the


    Click reply below to discuss. If you haven’t already, join the forum to reply.
    Last edited by MSE Andrea; 11-09-2017 at 2:02 PM.
Page 8
    • dave_dph
    • By dave_dph 28th Mar 18, 6:05 AM
    • 529 Posts
    • 168 Thanks
    dave_dph
    A quick update.

    After spending most of yesterday afternoon going through figures I cancelled the switch to EDF! I am now switching to Powershop. If I use Powershop's system to my advantage, over a year I should be paying £811, a great saving when compared to the £916 I would have paid to EDF! I realise this is going to take some extra effort on my part, but I'm up for the challenge.

    Fingers crossed.
    • Judi11
    • By Judi11 5th Apr 18, 4:04 PM
    • 16 Posts
    • 2 Thanks
    Judi11
    Now not switching to Ebico and going back to Green Star
    I checked with MSE Cheap Energy Club and found that Green Star were no longer the cheapest, which they had been for us for a good 2 + years. So I started the application with Ebico on 8th March. I signed up online and thought nothing more of it.

    I needed to fill in a form today with details of my energy supplier and realised that I hadn't heard anything from Ebico. I called and had to hold on for a while (the usual service from energy suppliers!), and then spoke to a person who couldn't help who then transfered me to another who said that my welcome pack was emailed to me also on the 8th March. I had received a brief "Thank you" email from them on the 8th, but nothing else. I checked my spam and found nothing. They said I needed to access my welcome pack and set my account up online but really weren't very helpful and I was starting to feel that switching to them was an error. I usually find that if it doesn't start well then it is a bad sign so, instead of just continuing with a probable error, I decided to quit while I was ahead.

    So, I called Green Star, who I never had a problem with, and had (unbelievably for an energy company), made an error with our meter readings in our favour!!?? I did try and explain to them that there was an error, only because I didn't want a huge bill later on, when they realised their mistake, but they wouldn't have it and so we had a cheap fuel bill last year They had to set me up as a new customer, because the switch had already happened and they are a little bit more expensive, but I'd rather pay a little bit more for a company who I haven't had a problem with and who don't take long to pick up the phone.

    I expect this will cause a few problems at Ebico now so it will be interesting to see how that pans out
    • bubieyehyeh
    • By bubieyehyeh 9th Apr 18, 8:50 PM
    • 407 Posts
    • 119 Thanks
    bubieyehyeh
    Ebico don't seem to respond to email. They send an acknowledgment that says there reply within 2-5 working days. However I've now had two emails, with no further responce what so ever.

    I've tried ringing, but gave up after about 20mins on several occasions.

    They also seem to be totally unaware of the erroneous transfer charter.

    So I'd recommend people avoid.
    • Andrew&Claudia
    • By Andrew&Claudia 4th Jul 18, 2:21 PM
    • 8 Posts
    • 2 Thanks
    Andrew&Claudia
    misleading offer
    So we do the research, the comparison websites bring up Ebico Night Owl v2 as the best deal.
    So far so good.
    Then We read the T & C's and it turns out theres a cap of 60% on Economy7 usage. Which frankly is no use to anyone with anything bigger than a 1 bedroomed shed and relies on Electricity for virtually 100% of energy needs (No mains gas supply here). Mine (and Ebicos calculation) works out at around 75% E7 usage. this is most likely because being concerned citizens we have pretty much 100% low energy LED lighting throughout and are careful about our consumption. House is very well insulated and thermally efficient and the replacement of the old inefficient Night storage heaters for dimplex Quantums has also really cut the bills by an appreciable amount, I reckon between 15/20% on the night rate.

    One to watch out for folks, many other less thorough consumers would get caught out by this condition.


    Ebicos standard fixed term, fixed price tariff seems fairly competitive once I worked out the various components of the tariff (standing charge vs unit costs etc) and knowing fairly accurately our annual energy consumption broken down into E7 and Day rate which is essential when getting quotes. However it's still nearly DOUBLE what the Night owl tariff offers.
    I'm really hacked off with the rapacious way just about all energy providers treat their cash cow single fuel consumers. We have NO CHOICE to shop around for cheap dual fuel deals and why should I subsidise someone simply because they are fortunate enough to have a mains gas supply? One fair price for all consumers surely?
    • EachPenny
    • By EachPenny 4th Jul 18, 3:33 PM
    • 7,251 Posts
    • 19,684 Thanks
    EachPenny
    Ebicos standard fixed term, fixed price tariff seems fairly competitive once I worked out the various components of the tariff (standing charge vs unit costs etc) and knowing fairly accurately our annual energy consumption broken down into E7 and Day rate which is essential when getting quotes. However it's still nearly DOUBLE what the Night owl tariff offers.
    Originally posted by Andrew&Claudia
    What happens to the figures if you time-shifted some of your consumption into the day rate to come below the 60% cap? If Night Owl would halve your costs then it sounds like you have some room for adjustment in the timing of your usage and for the tariff to still work out cheaper?
    "In the future, everyone will be rich for 15 minutes"
    • Andrew&Claudia
    • By Andrew&Claudia 5th Jul 18, 3:26 PM
    • 8 Posts
    • 2 Thanks
    Andrew&Claudia
    That's not possible! Storage heaters charge up when the night rate switches in, they are on a separate circuit for off peak electricity. I don't think you understand how off peak heating works?
    It's really only heating and hot water that the E7 is used for, we aren't too obsessed about putting the washing machine and dishwasher on the timer for cheaper energy. Anyway it's an academic issue now as we'll use another more mainstream provider. And no suggestions about alternative heating sources if you please. We're off the gas grid and made the decision when we moved here not to retrofit Oil CH as our previous experience would suggest its not only expensive in fuel but the boilers need more regular maintenance to keep on song and spare parts are expensive, not to mention the initial cost of a full system which would pay the electricity bill for the next 15 years on its own! Add to that a disabled occupier which rules out solid fuel stoves and it leaves us pretty much over a barrel to the Electricity generators.
    Anyway the upshot is that Ebico aren't really a suitable provider for our needs. i suspect its aimed at a different market.
    • EachPenny
    • By EachPenny 5th Jul 18, 4:12 PM
    • 7,251 Posts
    • 19,684 Thanks
    EachPenny
    That's not possible! Storage heaters charge up when the night rate switches in, they are on a separate circuit for off peak electricity. I don't think you understand how off peak heating works?
    Originally posted by Andrew&Claudia
    The forum is here to help people save money and get better deals. That works best if people don't make rude or snarky comments in response to people offering helpful advice. The watchwords of the forum are "be nice to all MoneySavers".

    I understand how off-peak heating works. Did you know that not all off-peak heating operates on a separate (externally) time-controlled circuit and therefore some householders do have the ability to move some of their consumption into the peak period? You didn't specify in your post that you had a separate timed circuit, but come to that I didn't specifically suggest you time-shifted your storage heater consumption either.

    There are many ways to skin a cat.

    It's really only heating and hot water that the E7 is used for, we aren't too obsessed about putting the washing machine and dishwasher on the timer for cheaper energy.
    Originally posted by Andrew&Claudia
    So only running the washing machine and dishwasher during the day would help. Is the immersion heater also on the timed circuit, or does that have a separate timer?

    Anyway the upshot is that Ebico aren't really a suitable provider for our needs. i suspect its aimed at a different market.
    Originally posted by Andrew&Claudia
    The target market is quite clear - people who consume quite a lot, but not more than 60% of their electricity at night. For people who might be a little bit over the 60% it could work out cheaper to adjust their usage to bring it down to below 60%, but whether that makes sense will vary on a case by case basis.

    At the end of the day the price comparison sites are where you should be directing your complaint. They ought to recognise that your night consumption is over 60%, therefore making you ineligible for the product.
    "In the future, everyone will be rich for 15 minutes"
    • lloydyyy
    • By lloydyyy 26th Jul 18, 10:20 PM
    • 349 Posts
    • 57 Thanks
    lloydyyy
    I was thinking of maybe switching to Ebico within the next few days. Any recent reviews of Ebico? Would be interested to hear recent reviews before taking the leap.
    • bubieyehyeh
    • By bubieyehyeh 27th Jul 18, 8:19 PM
    • 407 Posts
    • 119 Thanks
    bubieyehyeh
    They are fine if nothing goes wrong, if it does you find they are useless. Robin Hood Energy, who do admin for Ebico are seeming the problem
    • Ilona
    • By Ilona 28th Jul 18, 10:31 AM
    • 2,143 Posts
    • 7,389 Thanks
    Ilona
    Ebico admin is a bit more organized now. I pay quarterly and it was taking ages for them to send me the bill, after they had asked for readings, sometimes up to a month later.

    I have been submitting readings regularly on their web site but they still send me a letter asking for the latest readings, don't know why. Anyway, their web site has been updated and it is easier to contact them, and submit readings. My latest bill arrived much quicker, and I paid it straight away.

    ilona
    I love second hand furniture that other people have thrown out. I wear other people's second hand clothes. I eat out of date (yellow sticker) food, and I love skip diving. My brilliant life on a pension.
    • Xenon
    • By Xenon 28th Jul 18, 6:28 PM
    • 99 Posts
    • 169 Thanks
    Xenon
    I have been with them for a few months - apart from some minor quickly fixed issues - it's been fine.
    • Mrs Arcanum
    • By Mrs Arcanum 10th Aug 18, 11:00 AM
    • 18,469 Posts
    • 38,615 Thanks
    Mrs Arcanum
    Currently switching to Ebico OX28 area.

    Got a really odd mix of prices for gas and electricity to start. Large over cost on electricity, and a minimum £10 charge for gas. Hopefully this will sort itself out when the switch completes. Sill cheaper than anyone else and an 18 month fix.
    “We put all our politicians in prison as soon as they’re elected. Don't you?" "Why?” “It saves time.” - Terry Pratchett, The Last Continent.
    • Anthorn
    • By Anthorn 17th Aug 18, 10:26 AM
    • 3,955 Posts
    • 1,053 Thanks
    Anthorn
    All comparisons relating to Eastern Region.

    Looking back into the mists of time on MSE Forums I predicted that Ebico will go out of business. Well, they are apparently still going but perhaps only just. But when I look at the comparison sites, MSE Cheap Energy Club and uSwitch Ebico is completely off the comparison even when selecting more suppliers several times. On uSwitch it gets puzzling because Robin Hood Energy is on there twice but Ebico is nowhere to be seen.

    The reason for Ebico's disappearance is unclear. What is clear is that Ebico is not living up to its past reputation. So when considering switching consider the hard facts in a comparison and don't be blinded by Ebico's reputation nor Ebico's claims!
    • psamuel
    • By psamuel 19th Aug 18, 7:55 AM
    • 21 Posts
    • 7 Thanks
    psamuel
    changed supplier today
    Seamless change from Sse, 23 days and all seems ok.
    • 2Lancahire Lassie
    • By 2Lancahire Lassie 19th Aug 18, 12:02 PM
    • 9 Posts
    • 28 Thanks
    2Lancahire Lassie
    Very Helpful
    Oh dear I'm still in a quandry about this.
    At least I have the heads up about some issues, as I am looking at the 18 month contract with Ebico there should be a reprieve till the time when it comes to moving again.
    • izoomzoom
    • By izoomzoom 24th Aug 18, 5:24 PM
    • 1,438 Posts
    • 2,001 Thanks
    izoomzoom
    Well, I've applied to move today ....
    LBM Nov 08 CC debt 6450.

    As at Jul 2010: £ 4280 (PO 2087, Barc 890, HSBC 1303)
    As at Jul 2011: £ 3180 (PO 300. Barc 2780)
    As at Dec 2012 £ 4460 (PO 2600, Barc 1760, HSBC 100)
    • lordswood
    • By lordswood 29th Aug 18, 7:40 PM
    • 40 Posts
    • 21 Thanks
    lordswood
    Ebico Night Owl - giving it a chance
    I've applied to move to Ebico Night Owl today. Can't take another winter in a cold house being afraid to turn all the night storage heaters on because of the cost. Will let you know how it goes. The only thing I'm not sure of is whether the 60% fair usage limit applies to monthly or yearly usage.
    Either way I'm prepared to give it a shot.
    If it is a bad move the £30 penalty for leaving early pales into insignificance compared to my monthly bill.
    • Low Waged Scrimper
    • By Low Waged Scrimper 12th Sep 18, 1:45 PM
    • 3 Posts
    • 0 Thanks
    Low Waged Scrimper
    Hi, Ive been an on/off user of Ebico since they used SSE as their agents. Glad to see to back of SSE as Ebico got into partnership with Robin Hood Energy. (SSE were bad losers!)



    I am with Ebico for my Gas as I have a 1 bed place and dont need to pay standing charge over the Summer months.



    There has been some issues with the new Agents Robin Hood Energy when I 1st joined last year as I put down to RHE expanding to quickly with other areas Councils' new companys (Angel, Bristol etc). I hope there new web interface ad login sites actually work as planned...
    • hehoho
    • By hehoho 13th Sep 18, 6:52 PM
    • 8 Posts
    • 2 Thanks
    hehoho
    3 gas bills received, all dated the same day, all wrong
    I've been with Ebico a long time. When they were under SSE they were fine.

    Moved the electricity from Ebico to Octopus in Feb 2018 - they are cheaper and very efficient.

    Meanwhile Ebico overcharged me for the final electricity bill and took 5 months to do so.

    Today I received 3 gas bills all dated 7 September, sent in separate envelopes, and not one is correct. They continue to send estimated bills when, prompted by Octopus' reminder, I provide Ebico with accurate gas meter readings via their computerised meter reading service.

    My usage is very low - about £36 per year.

    The readings I provided were on 29 April, 24 May, 24 July, 4 September. The first 3 were applied only after I phoned up and told them I'd submitted readings. The 4 Sep reading hasn't yet been applied.

    They are also very slow to credit my account with the payments I make through my bank.

    I can't pay Ebico unless the bills are correct because the barcode is needed.

    So my experience is not to touch them with a barge pole. I am considering paying the extra £25 per year that other suppliers would charge, just to get away from Ebico!
    • Anthorn
    • By Anthorn 15th Sep 18, 10:53 AM
    • 3,955 Posts
    • 1,053 Thanks
    Anthorn
    Hi, Ive been an on/off user of Ebico since they used SSE as their agents. Glad to see to back of SSE as Ebico got into partnership with Robin Hood Energy. (SSE were bad losers!)



    I am with Ebico for my Gas as I have a 1 bed place and dont need to pay standing charge over the Summer months.



    There has been some issues with the new Agents Robin Hood Energy when I 1st joined last year as I put down to RHE expanding to quickly with other areas Councils' new companys (Angel, Bristol etc). I hope there new web interface ad login sites actually work as planned...
    Originally posted by Low Waged Scrimper
    If SSE and Robin Hood are the agents then that must mean that Ebico is the supplier. It isn't. In fact it's Ebico which is the agent which negotiates with the supplier for cheaper prices for its customers. It probably goes without saying that Ebico isn't doing a very good job of that. It's also the supplier which produces the accounts and the bills.

    SSE wasn't as bad as you claim. While in partnership with SSE Ebico built an enviable reputation for customer support but upon the change to Robin Hood customer service went to pot - read back in this very thread.
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