Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Former MSE Samantha
    • By Former MSE Samantha 28th Jan 13, 4:38 PM
    • 23Posts
    • 6Thanks
    Former MSE Samantha
    Ovo Energy Reviews: Give your feedback
    • #1
    • 28th Jan 13, 4:38 PM
    Ovo Energy Reviews: Give your feedback 28th Jan 13 at 4:38 PM
    This is a feedback thread on energy supplier

    Ovo

    Please share your experience with other MoneySavers. Click reply to take part
    • Did you switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you havenít already, join the forum to reply.
    Last edited by MSE Andrea; 11-09-2017 at 1:07 PM.
Page 1
  • slimmillipede
    • #2
    • 4th Feb 13, 4:53 PM
    • #2
    • 4th Feb 13, 4:53 PM
    I have used Ovo for the last year or so and have found them to be problem free. I particularly like the fact that you get interest on credit balances (more than my bank account pays) and also the fact that they are based locally.

    I have come to the end of my fixed contract and they are no longer the cheapest deal but I am considering staying with them anyway as their rates aren't awful and they have given good service.
  • Wywth
    • #3
    • 4th Feb 13, 5:23 PM
    • #3
    • 4th Feb 13, 5:23 PM
    Easy to switch in and out - athough accrued credit on final bill is paid back to your bank account without notification so you might miss it.

    No real problems, but beware they do not like you to be in debt at any time on your account ... so if you join at the beginning of the winter your monthly payments may be higher for a while
    (It's all explained on their website)

    Contact is relatively easy, and I never was left hanging around (maybe I just got lucky?). I did get the feeling they that as a small company, they really did want to sort out customers issues (which with bigger suppliers I don't usually find)
    One thing to note is that their CS is only currently open Mon-Fri during usual office hours - something to note especially if sending emails and hoping for a quick response

    I would certainly use them again (if they offer a cheap tariff for me)
    Last edited by Wywth; 04-02-2013 at 5:25 PM.
  • yclairejenkins
    • #4
    • 4th Feb 13, 7:12 PM
    • #4
    • 4th Feb 13, 7:12 PM
    Generally good experience; only gripe is that I've opted into a system where they send a statement whenever you put in readings and the statements don't always arrive. But they answer the phone and are friendly and deal with it.
    The New Energy Fixed deal is still pretty competitive and has more renewables than most standard tariffs.
  • LMOH63
    • #5
    • 5th Feb 13, 7:02 PM
    We love OVO!
    • #5
    • 5th Feb 13, 7:02 PM
    We have been with OVO for 2 years and about to enter a 3rd. They are based in Cotswolds and do seem to care about the environment - yes, odd, for an Energy Supplier! You can choose to have a Green Energy Plan where energy is 100% renewable energy; 3% interest on your money. Great website that tells you clearly what they are doing.
    Not had any problems with billing, getting thru on phone etc and wish all energy companies had a 'personal' feel like this one does! Obviously competitive rates too...
  • minto007
    • #6
    • 6th Feb 13, 1:32 PM
    OVO - only E Statements
    • #6
    • 6th Feb 13, 1:32 PM
    I was going to use this company, but alas they only do E Statements (paperless).. which normally would be fine, but I do need paper statements
  • Plushchris
    • #7
    • 6th Feb 13, 3:07 PM
    • #7
    • 6th Feb 13, 3:07 PM
    I was going to use this company, but alas they only do E Statements (paperless).. which normally would be fine, but I do need paper statements
    Originally posted by minto007
    Have they stopped doing the paper bills for £20 a year then?

    The "E statements" are actually just a PDF of what you would get through the post, absolutely no different apart from you have to print it yourself.

    I have used them and found them to be fine, just no longer cheapest for me.

    Agree with the other poster above about their website, very clear and easy to find information on, unlike some other power companies.
    Missing Tesco R&R since Feb '07 & now a "Tesco veteran" apparently!
    • laurence4fun
    • By laurence4fun 6th Feb 13, 5:47 PM
    • 20 Posts
    • 4 Thanks
    laurence4fun
    • #8
    • 6th Feb 13, 5:47 PM
    • #8
    • 6th Feb 13, 5:47 PM
    I switched to OVO from EDF in October last year.
    The switch went well with no problems whatsoever.
    OVO fixed my direct debit, and all went well for October and November when my bill was covered by the direct debit. However, with the cold spells in December and January, I am now in a situation where my account is in debit. All perfectly understandable, but I am sure this debit will be cancelled out by my lower use in the summer months.
    OVO, however, have different ideas, and they have emailed me their proposal to raise my direct debit by 65%! I have been in contact with them, and it appears, as some of the other posters point out, they want me to run up a sizable credit.
    Shame, I really did hope that they were something different, as their advertising blurb states.
  • Fairzo
    • #9
    • 7th Feb 13, 12:14 PM
    • #9
    • 7th Feb 13, 12:14 PM
    Been with Ovo for most of the last three years with few issues. Customer service is generally good - email response can take a few days but it does arrive and is invariably friendly and helpful. When I first joined there was a "chat" option via the website but that no longer appears to be available. Pity, it was useful but presumably not cost effective.

    The issue with winter weighting of direct debits is set out on the website. There is a reluctance to reduce significantly in Spring but with interest on credit balances it hasn't caused me a problem.

    A major positive - Ovo are not one of the Big 6, and all the better for it.
  • Wywth
    I was going to use this company, but alas they only do E Statements (paperless).. which normally would be fine, but I do need paper statements
    Originally posted by minto007
    Why don't you print them if you need them on paper?
    • Tallan
    • By Tallan 23rd Feb 13, 4:06 PM
    • 5 Posts
    • 3 Thanks
    Tallan
    Direct Debit
    I had a similar experience a couple of months ago, but managed to persuade them that the proposed hike was completely unrealistic and that my own calculations were more credible. They have agreed a much lower increase and am still in debit, but will be renewing contract in April when I expect they will review. All a bit annoying to have these proposed increases now that I've installed solar panels!

    I switched to OVO from EDF in October last year.
    The switch went well with no problems whatsoever.
    OVO fixed my direct debit, and all went well for October and November when my bill was covered by the direct debit. However, with the cold spells in December and January, I am now in a situation where my account is in debit. All perfectly understandable, but I am sure this debit will be cancelled out by my lower use in the summer months.
    OVO, however, have different ideas, and they have emailed me their proposal to raise my direct debit by 65%! I have been in contact with them, and it appears, as some of the other posters point out, they want me to run up a sizable credit.
    Shame, I really did hope that they were something different, as their advertising blurb states.
    Originally posted by laurence4fun
    • bylromarha
    • By bylromarha 23rd Feb 13, 11:11 PM
    • 9,957 Posts
    • 13,247 Thanks
    bylromarha
    Not a good experience here.

    I switched away from them in September. I'm still waiting for a final bill. My account is £170 in credit.

    I'm having to chase them to finalise...they're blaming new supplier.

    It's not the new supplier who is holding onto my money, now is it?
    Who made hogs and dogs and frogs?
  • Wywth
    Not a good experience here.

    I switched away from them in September. I'm still waiting for a final bill. My account is £170 in credit.

    I'm having to chase them to finalise...they're blaming new supplier.

    It's not the new supplier who is holding onto my money, now is it?
    Originally posted by bylromarha
    My guess is that it is the new supplier that has not passed your start reading with them back to Ovo yet, hence why they are unable to prepare a final bill, so do not know how much money is owed.
    • bylromarha
    • By bylromarha 26th Feb 13, 10:24 PM
    • 9,957 Posts
    • 13,247 Thanks
    bylromarha
    Not a good experience here.

    I switched away from them in September. I'm still waiting for a final bill. My account is £170 in credit.

    I'm having to chase them to finalise...they're blaming new supplier.

    It's not the new supplier who is holding onto my money, now is it?
    Originally posted by bylromarha
    Amazing...

    ...after posting this message, I read around this energy sub forum for more info, then emailed a formal complaint to Ovo, and mentioned I'd be going to the Ombudsman in 56 days.

    Whaddya know? 2 days later a final bill has been issued and a refund is being processed.
    Who made hogs and dogs and frogs?
  • Wywth
    Amazing...

    ...after posting this message, I read around this energy sub forum for more info, then emailed a formal complaint to Ovo, and mentioned I'd be going to the Ombudsman in 56 days.

    Whaddya know? 2 days later a final bill has been issued and a refund is being processed.
    Originally posted by bylromarha
    I'm so glad it's all been sorted out for you .. almost.

    Hopefully the advice you were given explains it can take up to 10 working days to 'process' this refund. It certainly did when I got my money back ... it arrived on the 10th working day via Faster Payments.
    • ILikeFreebies
    • By ILikeFreebies 27th Mar 13, 3:21 PM
    • 70 Posts
    • 32 Thanks
    ILikeFreebies
    I'm quite surprised by some of the negative feedback here. I'm days away from the end of a 12 month fix and I've just fixed for another 12 months.
    Some above have complained about being in credit too much because the direct debit is too high. I've been with EON, Atlantic (SSE) and Scottish power over the last 5 years and I've not been in debit with any of them for a single day. The benefit of Ovo is that even when you're in credit you get the equivalent of 3% interest on your credit amount deducted off your bill, it's almost worth upping your direct debit as savings accounts are so poor at the moment. I thought my direct debit was a little high, I looked at the "Direct debit" page on the website and clicked "review direct debit" and seconds later my direct debit was dropped from £100 to £80, I clicked it again and it decreased to £70. This was 3 months after OVO was increased from 70 to 100.

    The account pages on the website are the best I've used and has loads of information about your consumption compared to the average for your type/size of house, apparently we're well below average.

    On the comment about not being able to receive postal statements, this is incorrect. I've just checked and quarterly postal cost £20 extra.

    I would strongly recommend OVO in preference to any of my previous 3 suppliers.
    Last edited by ILikeFreebies; 28-03-2013 at 2:21 PM.
    Best Freebies:
    iPod Shuffle from Barclaycard
    Sony MP3 CD/Tape/Radio from Sonycard
    £40 for opening FirstDirect current accounts
    £50 of wine from Virgin Wines from Smile current account
    £20 John Lewis Vouchers X2 from HSBC Online Saver
    1000 clubcard points (£40 in deals!) from Tesco Saving account, twice
    £20 Mothercare vouchers for setting up a £10 DD to my son's CTF
    £15 Amazon voucher from amazoncard
    £25 Amazon voucher from new amazoncard 10 months later
    £15 Electric toothbrush heads from Tesco R&R
    £50 cashback X2 from Post Office insurance
  • dan3811991119
    Do they open 1 account or 2. Is it one direct debit. Do they credit check?

    All asked on behalf of a friend.
  • Wywth
    Do they open 1 account or 2. Is it one direct debit. Do they credit check?

    All asked on behalf of a friend.
    Originally posted by dan3811991119
    1 account (although that obviously details gas & electricity consumption separately)
    1 monthly direct debit

    11.6 We may check your details with one or more credit-checking agencies. If we do this, we will ask your permission before we carry out a credit check
    http://www.ovoenergy.com/terms/
    • Labman20
    • By Labman20 12th Apr 13, 7:14 PM
    • 20 Posts
    • 28 Thanks
    Labman20
    I've been with Ovo for just over 3 years now. Original switch was a bit messy, but that was down to E.On refusing to accept that their estimated meter readings were out by so much it gave me £450 in credit. I had to send photos of the meter to them in the end. Ovo were helpful all the way and tried as much as they could to assist.

    I like the online and paperless billing which you get every month to monitor usage. As with every energy supplier they over estimate my use but they encourage you to put your own readings in regularly to correct it. Currently got about £250 credit in my 3% savings account. Planning to move my ISA and savings over to them as they pay better rates than the banks do

    Where does Martin get his figures from. According to the CEC it says I can save £170 on my £1932 yearly bill!!! I paid in total £861.31 last year.

    No plans to switch just yet. Service is great and the savings are not big enough.
  • Wywth
    Where does Martin get his figures from. According to the CEC it says I can save £170 on my £1932 yearly bill!!! I paid in total £861.31 last year.

    No plans to switch just yet. Service is great and the savings are not big enough.
    Originally posted by Labman20
    The CEC uses the data from MoneySuperMarket.com for the purposes of comparison.

    What annual consumption figures in kWh did you put into the CEC? (and what is the first part of your postcode)

    You can't go by what you paid last year as prices have increased since then
    (although, I agree, not by the amount you indicate)
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

392Posts Today

4,694Users online

Martin's Twitter
  • These scams are nothing to do with bitcoin. They are just scams. My view on bitcoin (though a little old now) a? https://t.co/i6rRIOr5hk

  • SCAM! SCAM! SCAM! I have nothing to do with 'Bitcoin trading' or any get rich quick type advert or scheme. Don't t? https://t.co/WjitDxAc26

  • Now I've heard it all. Apparently my politics is dictated by who follows me! You couldn't make this up. PS and for? https://t.co/hoPf6Jp34N

  • Follow Martin