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  • FIRST POST
    • Former MSE Samantha
    • By Former MSE Samantha 28th Jan 13, 4:19 PM
    • 23Posts
    • 6Thanks
    Former MSE Samantha
    Eon energy reviews: Give your feedback
    • #1
    • 28th Jan 13, 4:19 PM
    Eon energy reviews: Give your feedback 28th Jan 13 at 4:19 PM
    This is a feedback thread on energy supplier

    Eon

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly??
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Last edited by MSE Andrea; 11-09-2017 at 1:59 PM.
Page 52
  • E.ON Company Representative: Helena
    If I move to eon will I have to have smart meters fitted I ask this as we don't want the hassle involved if we stay with BG we don't have to have them
    Originally posted by Richard3rd
    Hi Richard3rd and welcome to the forum.

    If you do decide to change over to us here at E.ON you don't have to have a smart meter if you don't want one.

    If you need any help with a quote or what the process is for changing supplier, let me know and I'll be more than happy to help.

    Thank you

    Helena
    ďOfficial Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • gsmlnx
    • By gsmlnx 12th Jan 18, 11:58 AM
    • 894 Posts
    • 694 Thanks
    gsmlnx
    @Richard3rd

    No. Just refuse one as is your right.
  • E.ON Company Representative: Malc
    E.ON Rep - Malc
    Any news on how Malc is doing Helena?
    Originally posted by Raxiel

    Many thanks for asking Raxiel. I'm back on reduced hours for a bit. Hopefully, back up to full strength sooner rather than later.

    Happy New Year.

    Malc
    ďOfficial Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • orangesnaps
    • By orangesnaps 22nd Jan 18, 10:36 PM
    • 16 Posts
    • 3 Thanks
    orangesnaps
    Regret switching to Eon
    We switched to Eon using MSE cheap energy club as it gave us the lowest rates for gas and electricity and lower monthly direct debit. When we switched from Sainsbury's energy (in hindsight we really should have just stayed with them or went with a different supplier than Eon) I entered the gas and electricity meter readings on the online account using my phone unbeknownst to us the gas reading wasn't recorded but I didn't think it would be a big issue and I just gave updated readings the next month.

    I think the direct debit of £55/month that they offered at first were low but thought it would cover our usage. They kept overestimating our gas usage when the meter readings that I gave was far lower than that and now they've sent us an email saying that they will increase the direct debit from £55 to £172!!!! Granted that the new bill they sent us Oct-January is £323 in debit and so they might be wanting to clear it in 2 months or so but even then that's £172 every month until June as we're tied in with them until that time unless we pay the £60 exit fee and switch. Even with Sainsbury's energy we never got to that massive amount, the most that we were paying was £80 a month and we got some money back with interest after we switched. Sigh. My advice, don't be fooled by the low rates and monthly direct debit as from what I've read Eon is notorious for upping the direct debits to ridiculous amounts and they have a poor score on Trustpilot, just 1 star on average of 600+ reviews. I do not recommend them.
  • E.ON Company Representative: Malc
    E.ON Monthly Direct Debits
    We switched to Eon using MSE cheap energy club as it gave us the lowest rates for gas and electricity and lower monthly direct debit. When we switched from Sainsbury's energy (in hindsight we really should have just stayed with them or went with a different supplier than Eon) I entered the gas and electricity meter readings on the online account using my phone unbeknownst to us the gas reading wasn't recorded but I didn't think it would be a big issue and I just gave updated readings the next month.

    I think the direct debit of £55/month that they offered at first were low but thought it would cover our usage. They kept overestimating our gas usage when the meter readings that I gave was far lower than that and now they've sent us an email saying that they will increase the direct debit from £55 to £172!!!! Granted that the new bill they sent us Oct-January is £323 in debit and so they might be wanting to clear it in 2 months or so but even then that's £172 every month until June as we're tied in with them until that time unless we pay the £60 exit fee and switch. Even with Sainsbury's energy we never got to that massive amount, the most that we were paying was £80 a month and we got some money back with interest after we switched. Sigh. My advice, don't be fooled by the low rates and monthly direct debit as from what I've read Eon is notorious for upping the direct debits to ridiculous amounts and they have a poor score on Trustpilot, just 1 star on average of 600+ reviews. I do not recommend them.
    Originally posted by orangesnaps
    Hello orangesnaps and welcome to the Forums.

    I'm sorry we didn't use the gas meter reading you gave us when you came over to us. It looks like this is skewing our charges.

    When switching to us, our quotes and Monthly Direct Debits are based on the information we're given at the time. With fixed tariffs, we guarantee the unit rates won't change for the duration of the agreement. Monthly Direct Debits, though, depend not only on these prices but usage as well. Although it sounds like your usage is higher than expected at the start of the switch, as I say, this could be being skewed by the issue with the gas reading. Don't worry, this can be challenged using an industry wide process called an Agreed Reads Dispute (ARD).

    To use an ARD, the difference needs to be above a set threshold. These are 45/125 units for a 4 dial imperial/5 dial metric gas meter. From the figures quoted, it certainly looks like the difference is above these thresholds.

    With an ARD, the two suppliers will re-agree the opening/closing readings and rebill their accounts to these. If our opening reading is currently higher than the actual reading, the ARD will lead to lower charges from us. This will be balanced out with higher charges from the old supplier. Once done, the account will be back in line with your actual readings. Subsequent bills will then be based on your readings.

    Either supplier can start an ARD. Please advise the opening gas reading you took at the time of the switch along with an up to date reading. Once done, we'll rebill the account and re-assess the Monthly Direct Debit. Should there still be a debit balance, we'll be happy to include this in the monthly payments and spread this over a longer period of time.

    Hope this helps point you in the right direction orangesnaps. Let me know if you need any more details as happy to help.

    Malc
    ďOfficial Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • newship
    • By newship 24th Jan 18, 8:00 PM
    • 7 Posts
    • 3 Thanks
    newship
    How is this worked out
    Eon bill shows £597 due , payments to date £295. Balance due shows as £360 ?? Is this some sort of new maths ? I'm off as soon as possible.
    • Hengus
    • By Hengus 24th Jan 18, 8:30 PM
    • 5,935 Posts
    • 3,653 Thanks
    Hengus
    Eon bill shows £597 due , payments to date £295. Balance due shows as £360 ?? Is this some sort of new maths ? I'm off as soon as possible.
    Originally posted by newship
    Have you taken into account the possibility of a debit balance carried forward from your previous statement?

    Debit carried forward £58

    New charges £597

    New balance £655

    Less payments: £295

    Amount due: £360
  • E.ON Company Representative: Malc
    E.ON Bill
    Eon bill shows £597 due , payments to date £295. Balance due shows as £360 ?? Is this some sort of new maths ? I'm off as soon as possible.
    Originally posted by newship
    Morning newship.

    As Hengus says, has a debit balance been carried forward from the previous bill? This can be seen at the top of the first page of the bill under 'balance from your last statement.'

    Hope this explains but please let me know if you need any more information as happy to help.

    Malc
    ďOfficial Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Alzie
    • By Alzie 29th Jan 18, 1:05 PM
    • 3 Posts
    • 0 Thanks
    Alzie
    E-on are ripping me off
    Definitely not a fan of E-on...
    We moved in to a brand new 2 bedroomed flat in September. We didnít have the heating on for the whole of September, and only 4 hours a day for Oct and Nov. We are conscious of turning lights/ plugs off and are out the house for most of the day. Our bill was £569 for the period 07/09/17- 30/11/2017
    Since complaining we have been given different information, we were told our bill should only be £56 a month, then we were told it should be £150 a month, but nothing is ever resolved and E.on canít explain why it is so high, they just tell us itís right and we need to Just pay it.

    We have seeked advice from our property manager who said our bill should be very low since everything a eco and brand new, and the only thing he can think of is e.on are charging us a developers tariff which they should have changed the day we moved in, we have questioned them about this and they have denied it.

    We have now written to the ombudsman so hopefully they will be able to help us.
    • Cardew
    • By Cardew 29th Jan 18, 5:46 PM
    • 27,366 Posts
    • 13,390 Thanks
    Cardew
    Definitely not a fan of E-on...
    We moved in to a brand new 2 bedroomed flat in September. We didnít have the heating on for the whole of September, and only 4 hours a day for Oct and Nov. We are conscious of turning lights/ plugs off and are out the house for most of the day. Our bill was £569 for the period 07/09/17- 30/11/2017
    Since complaining we have been given different information, we were told our bill should only be £56 a month, then we were told it should be £150 a month, but nothing is ever resolved and E.on canít explain why it is so high, they just tell us itís right and we need to Just pay it.

    We have seeked advice from our property manager who said our bill should be very low since everything a eco and brand new, and the only thing he can think of is e.on are charging us a developers tariff which they should have changed the day we moved in, we have questioned them about this and they have denied it.

    We have now written to the ombudsman so hopefully they will be able to help us.
    Originally posted by Alzie
    Welcome to the forum.

    What does your £569 bill state? kWh price? Daily charge? How many days?

    Are you sure you gave E.on your meter reading when you moved in?
    Also that the meter reading for 30/11/2017 is not estimated?

    You could be paying for the use of electricity prior to you moving into the flat.
  • E.ON Company Representative: Malc
    E.ON Bills
    Definitely not a fan of E-on...
    We moved in to a brand new 2 bedroomed flat in September. We didnít have the heating on for the whole of September, and only 4 hours a day for Oct and Nov. We are conscious of turning lights/ plugs off and are out the house for most of the day. Our bill was £569 for the period 07/09/17- 30/11/2017
    Since complaining we have been given different information, we were told our bill should only be £56 a month, then we were told it should be £150 a month, but nothing is ever resolved and E.on canít explain why it is so high, they just tell us itís right and we need to Just pay it.

    We have seeked advice from our property manager who said our bill should be very low since everything a eco and brand new, and the only thing he can think of is e.on are charging us a developers tariff which they should have changed the day we moved in, we have questioned them about this and they have denied it.

    We have now written to the ombudsman so hopefully they will be able to help us.
    Originally posted by Alzie
    Hello Alzie and welcome to the Forums.

    As Cardew says, did you let us know when you first moved in to your new flat and give us meter readings for that time? We've a specialist Home Moves team who will have handled this for you or it's possible to do online through a dedicated form on our website. If you did, we'll have opened a new account for you starting from the day you took over responsibility and using the readings given us then.

    Does the bill for £569 start from these readings? Again as Cardew asks, have we billed up to an actual or estimated meter reading? If estimated, we'll be happy to re-bill your account if you let us have up to date readings.

    On the other hand, with new builds, the builder/developer or their agents usually tell us when responsibility for the energy passes from them to the new occupier/owner. It might be we set up an account for you based on these details. This account will start from the date the builder gives up responsibility and will use the readings they let us have. If the developer did this, are these readings consistent with any readings you took at the time?

    If the account has been billed accurately and there's an outstanding balance, this could be included in the higher monthly amount of £150. The lower amount of £56 per month could be the actual usage less any outstanding balances. Guessing though.

    We don't have a special tariff for developers. Unless we were told differently, you'll have gone on our standard variable tariff, Energy Plan. This will be noted on the bill. Energy Plan is our most expensive tariff but is free of restrictions so customers can change supplier without penalty. We've more tariffs and these are listed on our website. I'd also pop your details on to the independent price comparison sites. These will show what's available both with us and with the other suppliers.

    Sorry if my speculation is off track Alzie.

    Malc
    ďOfficial Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Alzie
    • By Alzie 31st Jan 18, 1:54 PM
    • 3 Posts
    • 0 Thanks
    Alzie
    Welcome to the forum.

    What does your £569 bill state? kWh price? Daily charge? How many days?

    Are you sure you gave E.on your meter reading when you moved in?
    Also that the meter reading for 30/11/2017 is not estimated?

    You could be paying for the use of electricity prior to you moving into the flat.
    Originally posted by Cardew
    Thank you for your reply, I think you are right... looking at our bill our tariff says E.on EnergyPlan, our meter reading is correct. Iím so upset with it all, not sure how we are going to afford to pay it and think itís far too much money, Iím sad that E.on didnít tell us it was because of the tariff or do anything to help us make it lower,
    • Alzie
    • By Alzie 31st Jan 18, 1:56 PM
    • 3 Posts
    • 0 Thanks
    Alzie
    Thank you for your reply, I think you are right... looking at our bill our tariff says E.on EnergyPlan, our meter reading is correct. Iím so upset with it all, not sure how we are going to afford to pay it and think itís far too much money, we barely have anything on, Iím sad that E.on didnít tell us it was because of the tariff or do anything to help us make it lower, even when e kept calling and asking.
    Afraid to say I think due to the experience we have had we will be changing suppliers.
    • molerat
    • By molerat 31st Jan 18, 2:29 PM
    • 18,808 Posts
    • 12,994 Thanks
    molerat
    You need to take control of the situation, E.On can only do so much but you are the ones that can see where the electricity is going.

    If you think you are going to get better advice or help from another supplier then I am afraid you are mistaken.

    You are on the standard expensive tariff but is it single rate or E7 or another multi rate tariff, the bill will tell you.
    Are the start and end reads correct ?

    If E7 are the reads recorded the correct way round re peak and off peak ?

    As you are in a flat does the meter serial number tie up with the bill, is the meter being billed actually your meter ?

    How do you heat the flat and water ?

    How many kWh have you using ?

    To start with you need to take daily meter readings and record them to build up a use pattern, then go to weekly and eventually monthly. You need to submit meter reads to your supplier at least monthly so you can see how your account is doing rather than getting a big shock after 3 / 6 months. If you sign up to a fixed tariff you will be able to put this debt onto the account and pay it off over an extended period.
    Last edited by molerat; 31-01-2018 at 2:35 PM.
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  • E.ON Company Representative: Malc
    E.ON Billing
    Thank you for your reply, I think you are right... looking at our bill our tariff says E.on EnergyPlan, our meter reading is correct. Iím so upset with it all, not sure how we are going to afford to pay it and think itís far too much money, Iím sad that E.on didnít tell us it was because of the tariff or do anything to help us make it lower,
    Originally posted by Alzie
    Thank you for your reply, I think you are right... looking at our bill our tariff says E.on EnergyPlan, our meter reading is correct. Iím so upset with it all, not sure how we are going to afford to pay it and think itís far too much money, we barely have anything on, Iím sad that E.on didnít tell us it was because of the tariff or do anything to help us make it lower, even when e kept calling and asking.
    Afraid to say I think due to the experience we have had we will be changing suppliers.
    Originally posted by Alzie
    Hello Alzie and thanks for your reply.

    Molerat gives some excellent advice. Thanks Molerat. Following on from this, we'll be happy to look at ways to help you manage your account. Setting up a Monthly Direct Debit will let you spread the outstanding balance over a longer, more manageable period. Going forward, it'll also save you money as paying this way gives lower daily standing charges. Saves about £35 per fuel per year.

    As I mentioned in my earlier post, Energy Plan is our most expensive tariff. There are cheaper options both with us and with the other suppliers. Checking the independent price comparison sites is a good way to see what's available.

    Apart from Energy Plan, the other tariffs we currently have available have certain conditions as part of the contract. Industry rules stop us from putting customers on contracted products, like Fixed Term deals, without talking to them first. We let customers know if they could pay less on bills, statements and annual summaries. Our website is regularly updated when we launch new tariffs too.

    I'd certainly recommend talking to us to better understand the options we've available. Even if you're changing supplier, we've tariffs with no exit fees that might save you a bit whilst the switch goes through. Alternatively, you can switch tariff online provided you've registered with our website. Opting for paperless billing (we send you an email when bills are ready to see) through an online account will save you money too (£5 per fuel per year).

    Taking regular meter readings as Molerat suggests is a great way of building up a picture of your usage and will help identify any areas of high use where savings might be made. We'll be happy to talk to you about ways of saving money by saving energy as well. There's also a lot of energy saving advice on our website.

    Hope this gives you a few pointers Alzie. Check the things Molerat says too. Let me know if you need any more information as happy to help.

    Malc
    ďOfficial Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • SpotlandRules
    • By SpotlandRules 5th Feb 18, 11:39 PM
    • 192 Posts
    • 79 Thanks
    SpotlandRules
    My final day with EON was on 24 Jan. 12 days later I have had my final bill, which was a fair bit in credit. A promise of repaying this back in 10 days.

    When I started my switch, I was only 7 months into my tariff, so I swapped to their Energy Plan tariff to avoid paying £30 exit fee. My final bill was at my old tariff, not their Energy Plan tariff.

    Will be sorry to leave Eon, as I had no issues with them. Pennies count though.
    Last edited by SpotlandRules; 05-02-2018 at 11:39 PM. Reason: typo
  • E.ON Company Representative: Malc
    Switching from E.ON
    My final day with EON was on 24 Jan. 12 days later I have had my final bill, which was a fair bit in credit. A promise of repaying this back in 10 days.

    When I started my switch, I was only 7 months into my tariff, so I swapped to their Energy Plan tariff to avoid paying £30 exit fee. My final bill was at my old tariff, not their Energy Plan tariff.

    Will be sorry to leave Eon, as I had no issues with them. Pennies count though.
    Originally posted by SpotlandRules
    Hello SpotlandRules and sorry to see you go. Glad we looked after you whilst you were with us and thank you for your comments. Really appreciated.

    Malc
    ďOfficial Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • ostapm
    • By ostapm 7th Feb 18, 11:16 AM
    • 3 Posts
    • 2 Thanks
    ostapm
    Eon switch - immediate problems
    Recently switched to Eon via MSE and got a confirmation email yesterday. Immediately noticed that the direct debit details were for a bank account that's not mine. Went in to my Eon account and changed direct debit to my correct bank account and sort code. As soon as I did this it changed my monthly payment from £84 to £47. I tried to change it back to £84 but it wouldn't let me. (It let me change it upwards but not as far as £84.)

    My main worry now is that if Eon associated someone else's bank details with my account then there is a good chance that they have associated my bank details with someone else. Could the Eon representatives look into this and find out what went wrong and give an assurance that money will not be taken from my bank on behalf of somebody else?

    At the moment, apart from paying £47 instead of £84, which will resolve itself as we go forward there is nothing now visibly wrong in my account and I fear that phoning Eon will just cause confusion.
  • E.ON Company Representative: Malc
    E.ON Monthly Direct Debit
    Recently switched to Eon via MSE and got a confirmation email yesterday. Immediately noticed that the direct debit details were for a bank account that's not mine. Went in to my Eon account and changed direct debit to my correct bank account and sort code. As soon as I did this it changed my monthly payment from £84 to £47. I tried to change it back to £84 but it wouldn't let me. (It let me change it upwards but not as far as £84.)

    My main worry now is that if Eon associated someone else's bank details with my account then there is a good chance that they have associated my bank details with someone else. Could the Eon representatives look into this and find out what went wrong and give an assurance that money will not be taken from my bank on behalf of somebody else?

    At the moment, apart from paying £47 instead of £84, which will resolve itself as we go forward there is nothing now visibly wrong in my account and I fear that phoning Eon will just cause confusion.
    Originally posted by ostapm
    Hello ostapm and welcome to the Forums.

    I'll be happy to take a look at this for you. Please drop a line to the email address in my Profile with your account number, date of birth and full postal address including the post code.

    Please also let me have up to date meter readings and confirmation of the correct bank details.

    Must admit, this is a bit unusual as switches and accounts are based on the information we're given at the time of the application.

    Look forward to hearing from you ostapm.

    Malc
    ďOfficial Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • ostapm
    • By ostapm 7th Feb 18, 3:41 PM
    • 3 Posts
    • 2 Thanks
    ostapm
    Thanks Malc

    Malc has just sorted this out with correct bank details and monthly payment.

    He has assured that EON has not shared my bank details or attached them any other account.

    He has suggested that I ask the Cheap Energy Club at MSE what bank details they recorded when I first applied to switch through their site. I am aware that the switch went through in conjunction with MSE and MoneySuperMarket.

    It is very alarming that there is even a suggestion that an applicant's bank details could be wrongly processed. Does anyone know how best to contact MSE Cheap Energy Club to find out what might have happened to my bank details?
    Last edited by ostapm; 07-02-2018 at 3:42 PM. Reason: misstype
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