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  • FIRST POST
    • Former MSE Samantha
    • By Former MSE Samantha 28th Jan 13, 4:19 PM
    • 23Posts
    • 6Thanks
    Former MSE Samantha
    Eon energy reviews: Give your feedback
    • #1
    • 28th Jan 13, 4:19 PM
    Eon energy reviews: Give your feedback 28th Jan 13 at 4:19 PM
    This is a feedback thread on energy supplier

    Eon

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly??
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Last edited by MSE Andrea; 11-09-2017 at 1:59 PM.
Page 51
  • E.ON Company Representative: Malc
    Switching from E.ON
    Just received my final bill, Iresa have obviously pushed the numbers through as my meter details have appeared on their site after almost 7 months, but it is an estimated final bill. Why ? The figure is only 6kWh out from my submitted read but why "estimated" or is that how you classify the validated reading ? Or have you just given up and guessed ?
    Originally posted by molerat
    Hello molerat.

    If the meter readings have come from Iresa via the third party (Data Collector) who checks they're in line with past usage, they'll be shown as estimated on our final bill. This is because they're not your readings or from a meter reader. Do they match Iresa's opening readings?

    Sorry to lose you molerat and hope this helps explain.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • vlg
    • By vlg 29th Aug 17, 12:01 PM
    • 2 Posts
    • 1 Thanks
    vlg
    It's a very disappointing day Malc when the outcome of a credit check means more to a company than 5.5 years of loyalty from a customer, and 5.5 years of impeccable payment history with credit meters fitted. Ah well, apart from the better level of service I'll also make a substantial saving by switching as well. I guess it's true that loyalty really doesn't count for anything these days.

    What's even more disappointing is that you'd not "led me to believe that all was ok", but had actually carried out the credit check whilst I was on the line with you, and had very clearly and unambiguously stated that the fitting of a credit meter had been approved - that's not leading me to believe something, it's an outright lie.

    The story also changed as I was transferred between departments, as initially it was made quite clear that the only issue was the small debit balance on the gas account (a natural occurrence with a credit account, and less than a months payment - in fact, now the DD has been taken the account will actually be in credit again at this point), yet the very rude and arrogant resolution manager was adamant that in no circumstances would a credit meter be offered...despite the conversation of less than 10 minutes earlier. More lies?


    Deadlock letter eagerly awaited so that this can be followed up, as if nothing else the derisory goodwill gesture offered would not even come close to covering my call costs, never mind my time nor anything to compensate for the blatant lies and misinformation.
    • molerat
    • By molerat 29th Aug 17, 12:12 PM
    • 18,783 Posts
    • 12,933 Thanks
    molerat
    Do they match Iresa's opening readings?
    Originally posted by E.ON Company Representative: Malc
    Now that is a question to which there is no answer at present

    edit: They have answered my support ticket and have used the same starting read. Getting there slowly.
    Last edited by molerat; 30-08-2017 at 12:56 PM.
    www.helpforheroes.org.uk/donations.html
  • E.ON Company Representative: Malc
    Switching from E.ON
    Now that is a question to which there is no answer at present

    edit: They have answered my support ticket and have used the same starting read. Getting there slowly.
    Originally posted by molerat
    Better news molerat. Hope this comes to an end for you quickly now.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • molerat
    • By molerat 4th Sep 17, 3:23 PM
    • 18,783 Posts
    • 12,933 Thanks
    molerat
    Better news molerat. Hope this comes to an end for you quickly now.

    Malc
    Originally posted by E.ON Company Representative: Malc
    And you have now issued a revised bill. I assume that Iresa have given you a revised reading as they have opened to a different read to what they told me, one that was taken by a meter reader 6 days before they took my supply. At least you are still both working to the same read.
    www.helpforheroes.org.uk/donations.html
  • E.ON Company Representative: Malc
    Switching from E.ON
    And you have now issued a revised bill. I assume that Iresa have given you a revised reading as they have opened to a different read to what they told me, one that was taken by a meter reader 6 days before they took my supply. At least you are still both working to the same read.
    Originally posted by molerat
    Have to say, this is messy molerat. As you know, provided we're both working to the same opening/closing readings, you'll only be charged once for the same energy. It's just that you'll be charged for more kWhs than expected by one of us but this will be balanced out by being charged for fewer kWhs by the other.

    Hope this comes to an end for you soon molerat.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • molerat
    • By molerat 5th Sep 17, 2:25 PM
    • 18,783 Posts
    • 12,933 Thanks
    molerat
    They have now contacted me to state they will dispute the reading if I wish to which I have replied don't and they should be aware that it is within the tolerance that it cannot be disputed anyway. After months of doing nothing they now seem intent on making extra work for themselves probably in an effort to show the ombudsman that they are doing something to resolve the complaint and not have to pay more money out !
    www.helpforheroes.org.uk/donations.html
  • E.ON Company Representative: Malc
    Switching from E.ON
    They have now contacted me to state they will dispute the reading if I wish to which I have replied don't and they should be aware that it is within the tolerance that it cannot be disputed anyway. After months of doing nothing they now seem intent on making extra work for themselves probably in an effort to show the ombudsman that they are doing something to resolve the complaint and not have to pay more money out !
    Originally posted by molerat
    Morning molerat and you're right, if below industry thresholds (250 units for electricity and 45/125 units for a 4 dial imperial/5 dial metric meter) then the readings can't be challenged. We'll reject this approach straightaway.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Alanwicker
    • By Alanwicker 14th Dec 17, 5:45 PM
    • 2 Posts
    • 0 Thanks
    Alanwicker
    EON - Absolute rubbish customer service. 0/10
    I swapped from British Gas Collective Fix onto the best available tariff on a so called big brand and it's just hassle hassle hassle.
    They're rubbish to contact by phone - pass the buck when I get through to different departments
    Take days to reply to emails
    Supply a smart meter which can only go in the garage as the wifi range between meter and smart meter is so limited (even their engineer said they were crap)
    I'm on a gas & electric deal - they only set up the electric
    The tariff's that this site negotiated are still not loaded on my smart meter which was fit over a month ago
    And to cap it all, they cancel appointments on the morning - even though they were booked in for over two weeks and then give a poor excuse for doing so and advise that someone will text me.
    Text me? Have you not heard of customer service EON?
    Obviously not.
    So, if anyone is still reading this rant, and is thinking of switching to EON - Don't bother.
    You'd be better off trying one of the smaller energy companies with less feedback - as nothing can be as bad as EON!
    • AndyCF
    • By AndyCF 14th Dec 17, 8:20 PM
    • 216 Posts
    • 575 Thanks
    AndyCF
    Despite all my issues with them (which are not complete actually) I have found that the phone is actually quite good once you get through and once you get to the right person, they will try to assist you.

    Email I've always (almost) had a reply although it can take a bit of time for this, if its a bit more urgent than an email I'd say pick the phone up.

    I have had much worse 'service' from other companies, so I have to balance my thoughts out here. Yes it could be better but it could also be a lot lot worse too, so I'm still with them.
    • AndyCF
    • By AndyCF 19th Dec 17, 5:21 PM
    • 216 Posts
    • 575 Thanks
    AndyCF
    I thought actually about either writing a review/feedback (what is good and what is not so good) either in this topic or in my own one but decided against it, unless someone wants to read it.

    The final issues for me were actually resolved today, all being well.

    The 'admin cost' in actually putting it all right though must of been relatively expensive I think, certainly they say "time = money" especially for engineer's visits however I do think the extra hour tagged onto a previous visit to restore things would of saved *all* of this, so it may of been actually more economical for the company to of extended the visit rather than deal with the paperworks.
    • zippygeorgeandben
    • By zippygeorgeandben 2nd Jan 18, 10:55 PM
    • 840 Posts
    • 1,097 Thanks
    zippygeorgeandben
    Dear readers,
    Hoping you can help me. I've been with eon for about 7 years now but I think a bill of £98 per month is too much. It's a small 2 bedroom flat on the top floor with 2 adults who are out from 6-5 every day. We cannot work out why it's so high. We use a dyson hot/cold fan throughout the year which is plugged into the mains.
    My contract is up on 12th February so I'm looking around but I struggle to see cheaper options.
    I do have my final quarterly bill which has come through my email if that helps and I'll provide details, especially as there is an E.ON representative on this page. We are on E.ON Saver Fixed 1 Year v7. According to the bill our daily electricity use is 24.5kwh. In the last quarter from Oct to Jan we used 489kwh and 1179kwh.
    I'm always asked whether I have economy 7 heating. We think we do but like i said earlier, we never (and I mean never) use the heaters on the wall.
    Thanks for reading,
    Ben
    Last edited by zippygeorgeandben; 02-01-2018 at 11:02 PM. Reason: Bill info
    End Sep 2016 End May 2018
    £8236.57 £0
    (Tesco 4.8%) £0pcm
    £6185.75 £0 (Zopa 4.0%) £0pcm

    £5344.50
    £490.04 (Sainsburys 0% until 06/19) £140pcm
    £2000.00 £133.38 (Sister 0%) £133.33pcm

    Total debt
    £19.766.82 £623.42 Original DFD May 2019.
    • molerat
    • By molerat 3rd Jan 18, 8:17 AM
    • 18,783 Posts
    • 12,933 Thanks
    molerat
    Have you actually read your meters and checked against the bills ? Have you checked the peak / off peak readings are billed the correct way round. As you are in a flat have you checked the billed meter is actually yours ? Check your actual consumption and work it out. £98 pm for that sort of consumption is about right.

    A Dyson fan is simply a 2Kw heater. The same as any electric heater it is expensive to use during non E7 hours and will be costing you more per hour to heat one room than my gas costs to heat the whole house.
    Last edited by molerat; 03-01-2018 at 8:27 AM.
    www.helpforheroes.org.uk/donations.html
    • zippygeorgeandben
    • By zippygeorgeandben 6th Jan 18, 12:27 PM
    • 840 Posts
    • 1,097 Thanks
    zippygeorgeandben
    Thanks for the reply molerat. Actaully my last bill says that the DD is coming down to £82pcm which is better of course. The washing machine packed up yesterday and a new one is being delivered which has a timer so I was getting all excited about doing washloads when energy is cheaper but apprarently my tariff doesn't matter when I put the washing machine on
    End Sep 2016 End May 2018
    £8236.57 £0
    (Tesco 4.8%) £0pcm
    £6185.75 £0 (Zopa 4.0%) £0pcm

    £5344.50
    £490.04 (Sainsburys 0% until 06/19) £140pcm
    £2000.00 £133.38 (Sister 0%) £133.33pcm

    Total debt
    £19.766.82 £623.42 Original DFD May 2019.
    • molerat
    • By molerat 6th Jan 18, 12:40 PM
    • 18,783 Posts
    • 12,933 Thanks
    molerat
    I was getting all excited about doing washloads when energy is cheaper but apprarently my tariff doesn't matter when I put the washing machine on
    Originally posted by zippygeorgeandben
    I'm always asked whether I have economy 7 heating. We think we do but like i said earlier
    Originally posted by zippygeorgeandben
    Do you or do you not have E7 ? Your bill will show 2 different priced kWh if you do.

    Have you checked the meter / readings against the bills ?
    www.helpforheroes.org.uk/donations.html
    • zippygeorgeandben
    • By zippygeorgeandben 10th Jan 18, 12:07 AM
    • 840 Posts
    • 1,097 Thanks
    zippygeorgeandben
    Molerat - i will check tomorrow re: the bills/readings and yes i do have a day and night time kwH
    I'm really dense with stuff like this hence me being slightly vague. I appreciate you responding though.
    End Sep 2016 End May 2018
    £8236.57 £0
    (Tesco 4.8%) £0pcm
    £6185.75 £0 (Zopa 4.0%) £0pcm

    £5344.50
    £490.04 (Sainsburys 0% until 06/19) £140pcm
    £2000.00 £133.38 (Sister 0%) £133.33pcm

    Total debt
    £19.766.82 £623.42 Original DFD May 2019.
    • Raxiel
    • By Raxiel 10th Jan 18, 11:59 AM
    • 686 Posts
    • 380 Thanks
    Raxiel
    Any news on how Malc is doing Helena?
  • E.ON Company Representative: Helena
    Any news on how Malc is doing Helena?
    Originally posted by Raxiel
    Morning Raxiel,

    Thank you so much for asking.

    Malc is coming back in to the office for a few hours today

    I can't wait.

    Helena
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Helena
    Dear readers,
    Hoping you can help me. I've been with eon for about 7 years now but I think a bill of £98 per month is too much. It's a small 2 bedroom flat on the top floor with 2 adults who are out from 6-5 every day. We cannot work out why it's so high. We use a dyson hot/cold fan throughout the year which is plugged into the mains.
    My contract is up on 12th February so I'm looking around but I struggle to see cheaper options.
    I do have my final quarterly bill which has come through my email if that helps and I'll provide details, especially as there is an E.ON representative on this page. We are on E.ON Saver Fixed 1 Year v7. According to the bill our daily electricity use is 24.5kwh. In the last quarter from Oct to Jan we used 489kwh and 1179kwh.
    I'm always asked whether I have economy 7 heating. We think we do but like i said earlier, we never (and I mean never) use the heaters on the wall.
    Thanks for reading,
    Ben
    Originally posted by zippygeorgeandben
    Morning zippygeorgeandben

    Thank you molerat

    As molerat says the first thing we need to see is if you're being billed on E7 or one rate.

    The best way to look at the information that you need, is to log in to your online account. This will show the exact tariff that you're on.

    Also have a look at the Mi Data page, as this shows what you used last year in kWh and £ spend and also kWh. It also shows what we think you may use in the coming 12 months.

    It sounds like the account is billed up to actual reads now and we've reduced the Direct Debit. So once you've got your information, we need to do a quote to see if you're better with or without an E7 tariff.

    All electric properties can appear to cost more as this is how you heat as well as everything else.

    You might want to use the 'best deal for you' tool on the website as well.

    As a side note, have a look at the Direct Debit manager whilst you're online. You can manage your own Direct Debit and change the amount by up to 20% with reads and 5% without.

    As I say, good advice given so far by the others.

    I'm here though.

    Helena
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Richard3rd
    • By Richard3rd 12th Jan 18, 11:39 AM
    • 1 Posts
    • 0 Thanks
    Richard3rd
    Smart meters
    If I move to eon will I have to have smart meters fitted I ask this as we don't want the hassle involved if we stay with BG we don't have to have them
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