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  • FIRST POST
    • Former MSE Samantha
    • By Former MSE Samantha 28th Jan 13, 4:14 PM
    • 23Posts
    • 6Thanks
    Former MSE Samantha
    Edf energy reviews: Give your feedback
    • #1
    • 28th Jan 13, 4:14 PM
    Edf energy reviews: Give your feedback 28th Jan 13 at 4:14 PM
    This is a feedback thread on energy supplier

    Edf Energy

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly??
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you havenít already, join the forum to reply.
    Last edited by MSE Andrea; 12-09-2017 at 1:10 PM.
Page 10
    • Hengus
    • By Hengus 12th Apr 18, 9:47 PM
    • 6,572 Posts
    • 4,221 Thanks
    Hengus
    I found an interesting <article> on the Octopus Energy site which explains the process for meter readings when switching supplier.

    I suspect that a reading may have been rejected by the verifying body and not by EDF themselves, as they claimed.
    Originally posted by Consumerist
    Just to add to the above:

    Disputes can only be raised if the difference between the readings is sufficiently high. If the difference is more than 1200 kWh for gas, or 250 kWh for electricity, then the dispute can be raised; if the difference is within these values, the readings are deemed to be accurate, and the dispute cannot be raised. These are the values set by OFGEM, to regulate disputes.

    It is worth pointing out that even with a 1199kWh discrepancy for gas there is no question of the consumer paying for the same energy twice.
    • Consumerist
    • By Consumerist 21st Apr 18, 12:38 PM
    • 4,959 Posts
    • 2,466 Thanks
    Consumerist
    By happy coincidence I've just received EDF's annual summary of my consumption. Since I haven't given them a meter reading for 3 months (now due) I assume this has been based on "industry" estimates (Xoserve ?).

    However, knowing my EDF opening meter readings and also the last readings, 3 months ago, I was able to establish the industry estimate of my usage over the final 3 months of the contract.

    Fortunately, my actual usage in that time is well within the 2.5x allowable margin. I'm hoping there will be no problems with my closing reads - but we'll see.
    Warning: In the kingdom of the blind, the one-eyed man is king.
    • SarahB57
    • By SarahB57 1st May 18, 11:51 PM
    • 1 Posts
    • 0 Thanks
    SarahB57
    Massive Direct Debit Estimate!
    Having compared prices and realising I could save over £300 per year, I recently switched from British Gas to EDF. I provided EDF with details of my gas and electricity usage for last year (the total cost of which was £1290.71) and sat back while the switch was organised.
    Today I received an email from EDF informing me that my Direct Debit was going to be one twelfth of their estimate of what I would use in a year - £5988.00! What??? £499 per month???
    They very kindly offered to make a refund at the end of the year IF I HAD OVERPAID.
    Well EDF, Iím very sorry but I would prefer to be making some interest on that money myself, rather than you having the benefit of doing this!
    Although the gent from the online help adjusted the monthly DD to the amount I requested, I wonder how many people are being caught out by this? How much of your money will be in EDFís coffers earning interest for them instead of you?
    Iíd really like to hear whether this has happened to anyone else and how others have dealt with the problem.
    Thank you!
    • Consumerist
    • By Consumerist 2nd May 18, 12:01 AM
    • 4,959 Posts
    • 2,466 Thanks
    Consumerist
    . . . Today I received an email from EDF informing me that my Direct Debit was going to be one twelfth of their estimate of what I would use in a year - £5988.00! What??? £499 per month???
    . . .
    Although the gent from the online help adjusted the monthly DD to the amount I requested, I wonder how many people are being caught out by this? How much of your money will be in EDF!!!8217;s coffers earning interest for them instead of you? . . .
    Originally posted by SarahB57
    It seems that there was something of a hiccup in their system but you say they have put it right when you raised a query. It seems to me that such a large discrepancy wouldn't go unnoticed by most.
    Last edited by Consumerist; 02-05-2018 at 12:04 AM.
    Warning: In the kingdom of the blind, the one-eyed man is king.
    • dogshome
    • By dogshome 2nd May 18, 9:14 AM
    • 3,088 Posts
    • 1,579 Thanks
    dogshome
    My experiences with EDF were that the website was good and they made contact easy.

    What was not so good were the frequent notices on the bill of Direct Debit increases
    1) At tariff change times, it was expected that the higher new prices would trigger a D/D increase, but the demands notified were out of all proportion - A local low income family who's account I monitor, had a demand that would pay off their entire annual bill in just 7 months.
    2) A recent bill showed a £160 debt, which triggered a £13 D/Debit increase demand
    However this bill covered 92 days, but due to it's dating only two D/D's had been collected, but just 6 days after the bill date a further £80 payment was collected, bringing the debt down to Appx £80, which bearing in mind it is the end of winter is to be expected, and a deficit that will quickly eradicated over the Summer months
    • drphila
    • By drphila 23rd Aug 18, 10:54 AM
    • 100 Posts
    • 36 Thanks
    drphila
    August offer
    D'oh - missed the best offer yesterday. Today the saving is about a third less.
    • mo1960
    • By mo1960 23rd Aug 18, 1:57 PM
    • 57 Posts
    • 4 Thanks
    mo1960
    Only been with EDF since May this year (I used Uswitch) and they are putting my direct debit up by £34 to £103 a month, if I hadn't gone onto my online account this morning I wouldn't have known, as I have not received an email or letter regarding the increase.
    They reckon I've used extremely more electricity with them since May than I did with British Gas for the same period in 2016 and 2017.
    I've had a problem with them from the start, where they've been trying to convince me there's been Economy 7 at my property, because they say they require two meter readings, when in fact this is due to me having a tariff with British Gas, that gave free electricity on Saturday.
    One of their telephone operatives told me if I couldn't prove there has never been Economy 7 at my property, I would end up paying more for my electricity.
    I sent proof of the British Gas tariff, which showed the two meter readings (one of which didn't change) and thought everything would now run smoothly, but I was very much mistaken.
    It's now going to cost me £70 in exit fees to leave them after just three months.
    • Consumerist
    • By Consumerist 23rd Aug 18, 2:10 PM
    • 4,959 Posts
    • 2,466 Thanks
    Consumerist
    Only been with EDF since May this year (I used Uswitch) and they are putting my direct debit up by £34 to £103 a month, if I hadn't gone onto my online account this morning I wouldn't have known, as I have not received an email or letter regarding the increase.
    They reckon I've used extremely more electricity with them since May than I did with British Gas for the same period in 2016 and 2017.
    I've had a problem with them from the start, where they've been trying to convince me there's been Economy 7 at my property, because they say they require two meter readings, when in fact this is due to me having a tariff with British Gas, that gave free electricity on Saturday.
    One of their telephone operatives told me if I couldn't prove there has never been Economy 7 at my property, I would end up paying more for my electricity.
    I sent proof of the British Gas tariff, which showed the two meter readings (one of which didn't change) and thought everything would now run smoothly, but I was very much mistaken.
    It's now going to cost me £70 in exit fees to leave them after just three months.
    Originally posted by mo1960
    You should ask them to justify the increase and if you're not satisfied then start a formal complaint. Simply switching, if EDF don't object to a switch, may not solve the underlying metering problem - it may just resurface with a new supplier
    Warning: In the kingdom of the blind, the one-eyed man is king.
    • loulou41
    • By loulou41 23rd Aug 18, 2:27 PM
    • 2,780 Posts
    • 192 Thanks
    loulou41
    I was with EDF for 6 yrs. Never had any problem. I only switch to Octopus for a cheaper deal. The switch was trouble free and the readings I submitted were used to close and open my account. Received a letter from EDF advising me that the account is closed and any money due credited to my account. I will not hesitate to go back with them if the price is competitive.
    • mo1960
    • By mo1960 23rd Aug 18, 2:31 PM
    • 57 Posts
    • 4 Thanks
    mo1960
    You should ask them to justify the increase and if you're not satisfied then start a formal complaint. Simply switching, if EDF don't object to a switch, may not solve the underlying metering problem - it may just resurface with a new supplier
    Originally posted by Consumerist
    Thank you for the advice, you are correct and I hadn't thought of it like that, too stressed at the moment
    • mo1960
    • By mo1960 23rd Aug 18, 4:58 PM
    • 57 Posts
    • 4 Thanks
    mo1960
    Turns out, EDF did not use the opening electricity reading given by me, they used one supplied by British Gas, which was 644 kwh out.
    So they are going to sort this out with British Gas and amend my bill.
    I'm not looking forward to a battle with British Gas in the near future.
    The process with EDF will take 32 working days, so get that sorted and start again with British Gas
    • CakeCrusader
    • By CakeCrusader 23rd Aug 18, 8:43 PM
    • 619 Posts
    • 328 Thanks
    CakeCrusader
    I was with them for a few years for duel fuel until 2012. The only bills I received from them for these few years were estimated bills as they couldn't be bothered to read the meter, and they rarely sent out bills. I contacted them the day after I moved out and gave a meter reading, didn't hear a thing until May this year, from a collections agency, as they had sold my debt. The debt covered 13 months and went past the time that I'd moved out. Apparently they didn't record my readings or my new address, so they didn't have them, but they accepted a meter reading 4 months after I left from the agency (who never refunded my deposit so are hardly legit). I'm now spending my time trying to sort out their mess. Honestly, steer clear, they are worse than useless.
    • wtabby
    • By wtabby 24th Aug 18, 10:20 AM
    • 18 Posts
    • 1 Thanks
    wtabby
    EDF final reading
    Estimated my final reading, taking no notice of my usage for same period last year. According to their final bill "this period last year 67 kWh" "this bill 689 kWh" so they overestimated the final reading tenfold, took £126 by direct debit before I had time to close it and are now asking for another £42.

    1st July their final estimated reading was 58900, actual reading was 58308.
    Its now the 24th August and meter only reads 58624.

    I have spent hours on this, emails, phone calls, online messaging and got nowhere after almost 2 months trying.
    I am now considering taking them to the small claims court to get my money back.
    • CakeCrusader
    • By CakeCrusader 24th Aug 18, 10:26 AM
    • 619 Posts
    • 328 Thanks
    CakeCrusader
    Estimated my final reading, taking no notice of my usage for same period last year. According to their final bill "this period last year 67 kWh" "this bill 689 kWh" so they overestimated the final reading tenfold, took £126 by direct debit before I had time to close it and are now asking for another £42.

    1st July their final estimated reading was 58900, actual reading was 58308.
    Its now the 24th August and meter only reads 58624.

    I have spent hours on this, emails, phone calls, online messaging and got nowhere after almost 2 months trying.
    I am now considering taking them to the small claims court to get my money back.
    Originally posted by wtabby

    https://www.ombudsman-services.org/ This should help.
    • wtabby
    • By wtabby 24th Aug 18, 10:50 AM
    • 18 Posts
    • 1 Thanks
    wtabby
    Thanks for that but will have to wait a couple of weeks as it says 8 weeks or deadlocked.
    Seeing as if I don't pay them what I owe, they will take CC action, why shouldn't I when they don't refund me?
    • wtabby
    • By wtabby 24th Aug 18, 10:52 AM
    • 18 Posts
    • 1 Thanks
    wtabby
    Plus I could bill them for the 3 hours I have wasted trying to make them see sense.
    Reading previous posts seems same issues happening over last few years.

    Genuine mistake or deliberate money grabbing??
    • greenchilly
    • By greenchilly 24th Aug 18, 11:09 AM
    • 11 Posts
    • 4 Thanks
    greenchilly
    i opt to join a 1 hour ago but didnt see all these bad feedback .... im now going to cancel the move.
    • CakeCrusader
    • By CakeCrusader 24th Aug 18, 11:16 AM
    • 619 Posts
    • 328 Thanks
    CakeCrusader
    Thanks for that but will have to wait a couple of weeks as it says 8 weeks or deadlocked.
    Seeing as if I don't pay them what I owe, they will take CC action, why shouldn't I when they don't refund me?
    Originally posted by wtabby

    It took them about an hour to reply to my complaint when I made it via their web chat (it was 'tough'). I call that a deadlock so it may be worth a try. Just tell EDF that you're going to the ombudsman, it should put a halt to any action.
    • CakeCrusader
    • By CakeCrusader 24th Aug 18, 11:18 AM
    • 619 Posts
    • 328 Thanks
    CakeCrusader
    i opt to join a 1 hour ago but didnt see all these bad feedback .... im now going to cancel the move.
    Originally posted by greenchilly

    They are the worst company I've ever used. SSE were a lot better (I'm with them now). They send people out to read the meters, or will send you an email asking you to do it for them. They send regular bills so you know where you are. Total opposite of EDF.
    • Robin9
    • By Robin9 24th Aug 18, 11:31 AM
    • 3,269 Posts
    • 2,132 Thanks
    Robin9
    i opt to join a 1 hour ago but didnt see all these bad feedback .... im now going to cancel the move.
    Originally posted by greenchilly

    You did speak today in your other posts about "jumping".
    Never pay on an estimated bill
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