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  • FIRST POST
    fugbuster
    0 WOW
    Ryanair - refusing travel insurance
    • #1
    • 14th Jan 13, 10:51 PM
    0 WOW
    Ryanair - refusing travel insurance 14th Jan 13 at 10:51 PM
    Ryanair seems to have changed their booking form again in an attempt to impose unwanted charges. £50 per 15 kg suitcase is bad enough but I cannot see how to delete the travel insurance of £72 charged for the 4 of us travelling together. We already have insurance and therefore do not need it. I have read all the posts on Google and on here of how to delete it, but am still unable to do so. When clicking on the Travel Policy I get the drop down menu they are presumably referring to but most of it is in the language of the countries to which the adjacent flag relates. These, however, all seem to say the same as the one with the Union Jack i.e. Please select the country in which you permanently reside. I cannot see any choices where you can select "Travel without Insure". Can anyone help please? Thank you
Page 1
    • rs65
    • By rs65 14th Jan 13, 10:54 PM
    • 5,358 Posts
    • 2,556 Thanks
    rs65
    • #2
    • 14th Jan 13, 10:54 PM
    • #2
    • 14th Jan 13, 10:54 PM
    Its the 'country of residence' drop down - scroll to the bottom.

    Just under the passenger details section
    Last edited by rs65; 14-01-2013 at 10:58 PM.
    • tripled
    • By tripled 15th Jan 13, 12:04 AM
    • 2,459 Posts
    • 1,120 Thanks
    tripled
    • #3
    • 15th Jan 13, 12:04 AM
    • #3
    • 15th Jan 13, 12:04 AM
    I've verified and it's still there ("Travel Without Insure"), the very bottom entry in the list, you need to scroll to get to it (or just click the list and press 't').

    In case you don't know and if your booking isn't priced in GBP but your card is registered in the UK, they will try and charge you in GBP at an appaling conversion rate. If you don't want to accept this, after you enter your credit card expiry date, click "More Info" (next to the price above the cardholder address) and you can deselct this. Their hit is somewhere around the 5% mark, most banks charge 2.5 - 3%
  • fugbuster
    • #4
    • 15th Jan 13, 11:49 AM
    Ryanair - refusing travel insurance
    • #4
    • 15th Jan 13, 11:49 AM
    Thank you for your replies. I found it today quite easily. I swear that the passenger details option wasn't there last night - or maybe I was just tired (my excuse anyway. Many thanks
  • WonderBhoy
    • #5
    • 17th Jan 13, 9:37 PM
    You are not seeing things!
    • #5
    • 17th Jan 13, 9:37 PM
    Same thing happened to me! I was on Chrome and the drop down box wasn't there. I went onto Internet Explorer and there it was.

    I proceeded with the booking in the hope that they will refund me tomorrow when I contact them. I took a screengrab too.
    • callum9999
    • By callum9999 17th Jan 13, 10:39 PM
    • 3,918 Posts
    • 2,381 Thanks
    callum9999
    • #6
    • 17th Jan 13, 10:39 PM
    • #6
    • 17th Jan 13, 10:39 PM
    Same thing happened to me! I was on Chrome and the drop down box wasn't there. I went onto Internet Explorer and there it was.

    I proceeded with the booking in the hope that they will refund me tomorrow when I contact them. I took a screengrab too.
    Originally posted by WonderBhoy
    It's there for me on Chrome. Does the screen grab actually show the bottom of the list of drop-down options?
  • 2sides2everystory
    • #7
    • 18th Jan 13, 11:56 AM
    • #7
    • 18th Jan 13, 11:56 AM
    It's there for me on Chrome. Does the screen grab actually show the bottom of the list of drop-down options?
    Originally posted by callum9999
    Forgive me but that seems a slightly obtuse question callum ? Are you associated with Ryanair or just amusing yourself on thoughts of how you would seek to deny a refund of an unwanted unused insurance premium ?
  • Bob the Saver
    • #8
    • 18th Jan 13, 12:00 PM
    • #8
    • 18th Jan 13, 12:00 PM
    It's there for me with Chrome, bottom of the drop down list under Slovakia, (Travel without insurance starts with a T which comes after s in the alphabet)
    Last edited by Bob the Saver; 18-01-2013 at 12:02 PM.
    • callum9999
    • By callum9999 18th Jan 13, 1:49 PM
    • 3,918 Posts
    • 2,381 Thanks
    callum9999
    • #9
    • 18th Jan 13, 1:49 PM
    • #9
    • 18th Jan 13, 1:49 PM
    Forgive me but that seems a slightly obtuse question callum ? Are you associated with Ryanair or just amusing yourself on thoughts of how you would seek to deny a refund of an unwanted unused insurance premium ?
    Originally posted by 2sides2everystory
    How on earth is it an obtuse question - you really do have an obsession with throwing strops about airlines don't you...

    It is bizarre for the option to be there for pretty much everyone else, all the time, except the OP - and then only not there on Chrome. It's more likely that they just didn't see the option - hence why I asked if the screenshot specifically shows the area of the screen where the option should be. If it doesn't show that area of the screen then it's an utterly useless screenshot that proves nothing.
    • jpsartre
    • By jpsartre 18th Jan 13, 11:25 PM
    • 3,681 Posts
    • 2,318 Thanks
    jpsartre
    You wouldn't. Somebody's just trolling for a response...
    • callum9999
    • By callum9999 19th Jan 13, 12:17 AM
    • 3,918 Posts
    • 2,381 Thanks
    callum9999
    You wouldn't. Somebody's just trolling for a response...
    Originally posted by jpsartre
    They're welcome to, I'm just curious how moronic they are!
    • budgetflyer
    • By budgetflyer 19th Jan 13, 4:37 AM
    • 5,766 Posts
    • 3,706 Thanks
    budgetflyer
    You have a cooling off period with travel insurance anyway so even if you "accidently" booked it, you can still get it cancelled and refunded.
  • 2sides2everystory
    They're welcome to, I'm just curious how moronic they are!
    Originally posted by callum9999
    Oh so you've both woken up to a world of trolls and morons, eh? Must be so exciting to find those in your mirrors every morning.

    Meantime you'll no doubt experience involuntary shudders of delight to learn that I have just fallen foul of Ryanair discrimination against UK based passengers again and it has cost me about 2.5 euros.

    There's me thinking that now the Ryanair Cash Passport nonsense has been well knocked on the head by OFT & CAA I could now safely book my regular flights to Europe the normal way round without a surcharge i.e. UK to Europe and back to UK for the price I start with and with no Admin Fee, but I have stumbled again because on my journey Ryanair currently charges 16% more to passengers booking return flights from the UK as opposed to the very same flights booked the other way round in the foreign currency.

    SIXTEEN percent!

    They must take UK punters for complete mugs - and each time they do that and they trip me up, I am one step closer to putting in for 250 euros they owe me for my delay claim from 18 months ago, which I might otherwise have forgiven them if they were a less sharp operator.

    Oh and something else you'll notice on Ryanair 2013 flights - some smart Alec has had a go at creating THE world's best tear-jerking script for selling Ryanair scratchcards. All the crews read it now - it talks about childrens charities and all that guff and then it has an incomplete sentence in it aimed at incomplete punters minds inviting you to imagine what your spare two Euros could do ... well I couldn't, so when the crew came by me with the scratchcards I asked the question "If I give you 2 euros for a scratchcard how much of it will actually reach the children's charities you just told us it would benefit?". The unscripted Ryanair answer to that one was "I don't actually know". I suggested that perhaps as the charities were not actually the promoters, but some nefarious outfit in Malta was last time I looked, that it actually wasn't very much that reached the charities and then got a rather call-centre-like "That may be your opinion"

    That indeed is my opinion and you read it here.
    • ampersand
    • By ampersand 21st Jan 13, 9:54 AM
    • 8,505 Posts
    • 33,293 Thanks
    ampersand
    As I note yet another typical Ryan-err event, a question.
    Has no-one succeeded against them in the Small Claims Court?
    CAP[UK]for FREE EXPERT DEBT&BUDGET HELP:01274 760720, freephone0800 328 0006
    'People don't want much. They want: "Someone to love, somewhere to live, somewhere to work and something to hope for."
    Norman Kirk, NZLP- Prime Minister, 1972
    ***JE SUIS CHARLIE***
    'It is difficult to free fools from the chains they revere' François-Marie AROUET


  • WonderBhoy
    hi Folks,

    Just to follow up on my previous reply: Ryanair have given me the refund under the 14 day cooling off thing but didn't acknowledge the fault on their site. Must have been a one-off though because I haven't seen the same occurance since.
  • Ariwa
    I might have found out what it was... I experienced the same thing. It turns out, that when you choose your country of residence the first time in the dropdown, the dropdown disappears and will not return. I thought that I had to give information about my "country of residence" and afterwards could choose in some kind of dropdown...

    So - when I read this thread, I understood, where I had to choose "Travel without insurance". To get the dropdown back again, I closed my browser, deleted my cookies in my browsers history/security and woopti... There the dropdown was back again. This time I choose correctly under "country of residence" and this time I choose "Travel without insurance".

    I understand they need to earn some money, when they make travelling so cheap, but it is a bit misleading. Good luck evreyone!
  • Marco999
    Hi everybody!
    I have a question on Travel Insurance. I purchased it by RA.
    On October 4 2013 I sent a Personal Effects (Travel Insurance) Claim by registered letter to One Claims Ltd. Copy of that claim was sent also by email claimseu@oneclaims.com and FAX. Till now there is no answer, no reception proof...
    RyanAir has strict agreement with Oneclaims: to reject all phone calls.
    What I can do? Has someone an experience with such situation?
    Last edited by Marco999; 23-10-2013 at 9:12 PM.
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