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    • Justice13075
    • By Justice13075 13th Jul 18, 12:12 PM
    • 1,523 Posts
    • 528 Thanks
    Justice13075
    At the time of your flight were there any other flights taking off
    • sootylfc
    • By sootylfc 13th Jul 18, 2:17 PM
    • 18 Posts
    • 0 Thanks
    sootylfc
    At the time of your flight were there any other flights taking off
    Originally posted by Justice13075
    Yep flights taking off through out the morning, some delayed some on time.
    • Justice13075
    • By Justice13075 13th Jul 18, 2:20 PM
    • 1,523 Posts
    • 528 Thanks
    Justice13075
    Put the details of the flight into bottonline and euclaim and see what they say
    • sootylfc
    • By sootylfc 13th Jul 18, 3:08 PM
    • 18 Posts
    • 0 Thanks
    sootylfc
    EUCLAIM

    An analysis of the data for this flight shows that an extraordinary circumstance was the cause of the delay.

    Unfortunately you are not entitled to compensation.
    An extraordinary circumstance is a situation which the airline has no control over and cannot be held responsible for, for example, a strike by air traffic control staff, bad weather or a terrorist attack.



    With our years of experience in the field of passenger rights, we do not expect to achieve a positive result in this case. Therefore, we are unable to accept your claim. Should you wish to pursue your claim further, we advise you to contact the airline or your legal expenses/travel insurer.



    Despite being unable to accept your claim, we hope we have provided you with satisfactory service and advice. Should you experience a problem with a flight in the future, we would be pleased to provide you with our free advice once again.
    • Justice13075
    • By Justice13075 13th Jul 18, 3:36 PM
    • 1,523 Posts
    • 528 Thanks
    Justice13075
    What about bottonline?
    • sootylfc
    • By sootylfc 13th Jul 18, 3:47 PM
    • 18 Posts
    • 0 Thanks
    sootylfc
    What about bottonline?
    Originally posted by Justice13075
    Thank you for checking your flight delay claim on our calculator at bottonline.co.uk website.
    We're sorry to say that on this occasion we don’t have jurisdiction to handle your claim for compensation for flight YW8727/ANE8727 on 15/02/2018 under Regulation EC261/2004.
    • Justice13075
    • By Justice13075 13th Jul 18, 3:50 PM
    • 1,523 Posts
    • 528 Thanks
    Justice13075
    Unless you try to sue them yourself but I believe that would be in Portugal it's pretty much the end of the road. Maybe someone else can come up with advice
    • Dullville
    • By Dullville 19th Jul 18, 5:28 PM
    • 175 Posts
    • 151 Thanks
    Dullville
    Bit of a tricky one I think, after advise whether worth pursuing.
    My brother and his son were in Moscow last week , booked a flight online with KLM on Thursday 12th to fly the following day.
    Carrier was Aeroflot and Flybmi as they were transferring in Paris.
    Confirmation from KLM of booking was emailed and Flybmi emailed a link through to check in online for the Paris flight.
    After trying to check in online for both flights my brother realised there must be a problem as was unable to do so.
    He contacted KLM via email and on WhatsApp about 12pm on the 12th and eventually they replied about 2030pm saying even though an approval code had been generated for payment(payment had left brothers account as soon as he made booking), there had been a problem issuing the ticket and the chap from KLM UK couldn’t sort it his en only KLM Russia could do it, he then supplied the number for KLM Russia.
    Guess what ..KLM Russia’s office shut at 8pm.
    Anyway brother and nephew went to airport at 6am for the 9am flight to hopefully sort it out there with KLM, he was especially happier as approx 0230am KLM sent him 2 separate flight tickets for him and his boy.
    Qued 40 mins at check in to be told at the desk there was no ticket in the system for him as KLM had cancelled the booking! Obviously this was the first he knew. Went to see the KLM rep at airport and basically she said there was nothing she could do and he should ring KLM Russia when it opens at 8am.
    He rang and they said there really sorry that there had been an issue with there IT and booking had accidentally been cancelled, offered him one other option later that day 6pm to Amsterdam then onto Southampton the next day, totally unacceptable so he said no thanks and booked with Finnair the following day as would get him home 5 hours before KLM could of.
    Obviously had to spend another night in hotel at Moscow airport before his 5am flight next day.
    Is this scenario covered by the EU cancellation policies? Can he claim for the additional cost he suffered and for the new flight he brought?
    Sorry about the long post but hopefully enough info in there for you experts. Thanks.
    • JPears
    • By JPears 19th Jul 18, 9:34 PM
    • 4,412 Posts
    • 1,203 Thanks
    JPears
    You post is a bit confusing. we need a clear list of details of:
    flight number, times and airlines of each stage.
    It doesn't usually matter who the journey was booked through but who the actual operating airline was.
    I wasn't aware there was a KLM Russia airline?
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Dullville
    • By Dullville 19th Jul 18, 11:27 PM
    • 175 Posts
    • 151 Thanks
    Dullville
    You post is a bit confusing. we need a clear list of details of:
    flight number, times and airlines of each stage.
    It doesn't usually matter who the journey was booked through but who the actual operating airline was.
    I wasn't aware there was a KLM Russia airline?
    Originally posted by JPears
    Sorry for the confusion, the flights ran on time just not with my brother on them due to the booking being cancelled by KLM sometime after it had been confirmed.
    I meant the KLM office based in Russia who administered the original booking who my brother was told to contact.
    • JPears
    • By JPears 20th Jul 18, 8:49 AM
    • 4,412 Posts
    • 1,203 Thanks
    JPears
    Lets try again,
    The flight from Moscow to Paris was Aeroflot? Or KLM?
    The flight from Paris to ? was FlyBMI?
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Dullville
    • By Dullville 20th Jul 18, 4:16 PM
    • 175 Posts
    • 151 Thanks
    Dullville
    Lets try again,
    The flight from Moscow to Paris was Aeroflot? Or KLM?
    The flight from Paris to ? was FlyBMI?
    Originally posted by JPears
    Hi,
    All booked through KLM but yes Aeroflot from Moscow to Paris and Flybmi from Paris to Southampton.
    All the flights went on time just minus my brother and nephew.
    KLM have admitted in an email to my brother it was there fault the booking was completely cancelled due to an apparent IT fault, but more like it was overbooked.
    • jpsartre
    • By jpsartre 20th Jul 18, 4:19 PM
    • 3,623 Posts
    • 2,289 Thanks
    jpsartre
    Bookings aren't cancelled due to overbooking.
    • JPears
    • By JPears 20th Jul 18, 5:03 PM
    • 4,412 Posts
    • 1,203 Thanks
    JPears
    Probably no compensation due as non EU airline departing non EU airport.
    I'm thinking you could either sue KLM for breach of contract or claim Section 75 if paid on credit card.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • mrchrisbrogan
    • By mrchrisbrogan 6th Aug 18, 7:13 PM
    • 80 Posts
    • 14 Thanks
    mrchrisbrogan
    Advice welcome please.

    It’s 4 weeks since I put my claim in at KLM and still waiting for a response.

    I booked an open jaw ticket:

    LHR-AMS-JRO

    DAR-AMS-LCY

    The AMS-LCY flight was due to land at 9am Saturday July 7th and I had plans that day.

    These were ruined because the AMS-LCY flight was cancelled to to “cockpit crew issues”.

    I was transferred as follows:

    KLM AMS-HAJ
    BA HAJ-LHR.

    I arrived at LHR about 2 pm, waited an hour for baggage which did not arrive.

    Finally got to home and my plans by 16:30 about 5.5 hours late.

    I booked to go into LCY because it’s nearer my home. I should have been home by around 10am but having gone into LHR this out much more delay.

    I guess my main question is, in terms of compensation for this will it be classed as AMS-LCY that’s cancelled and therefore the compensation will be the lowest bracket...

    Also, my baggage arrived two days late and I had late fees for my kit hire for Kilimanjaro.

    I also endured higher cost travelling from Heathrow instead of London City.

    Does flight compensation cover the standard costs plus the extra receipts you hand in or is that part of the compensation?

    I mean no amount of money is going to cover the disappointment of missing the event I was going to...
    • JPears
    • By JPears 6th Aug 18, 9:05 PM
    • 4,412 Posts
    • 1,203 Thanks
    JPears
    You are due compensation at the higher rate -the full journey distance.
    Expenses claim are part of the same regulation but seperate. Air line are responsible for getting you to your original destination so your journey Heathrow to City is there cost.
    Have you used resolver? KLM don't reply at all to resolver.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • jpsartre
    • By jpsartre 6th Aug 18, 10:19 PM
    • 3,623 Posts
    • 2,289 Thanks
    jpsartre
    Also, my baggage arrived two days late and I had late fees for my kit hire for Kilimanjaro.
    Originally posted by mrchrisbrogan

    Just to add to JPears's advice above, KLM is not obligated to cover this so you may as well leave it out of your claim. Travel insurance may help.
    • mrchrisbrogan
    • By mrchrisbrogan 7th Aug 18, 1:50 PM
    • 80 Posts
    • 14 Thanks
    mrchrisbrogan
    I used their website form.
    • Suquie
    • By Suquie 8th Aug 18, 8:42 AM
    • 2 Posts
    • 0 Thanks
    Suquie
    Flight Delay Compensation
    I submitted a claim for three passengers in November 2012 for delayed flight from Sao Paulo to Heathrow via Amsterdam. The flight out of Sao Paulo to Amsterdam was delayed causing us to miss our connecting flight to Heathrow. We were then rebooked on a flight from Amsterdam to Heathrow arriving at Heathrow more than four hours late.

    I had a reply from KLM saying that the flight out of Sao Paulo was delayed due to a delay in the incoming flight from Amsterdam because of smell of oil inside the aircraft and they had to change the aircraft. My claim was refused by KLM. I then went to Civil Aviation Authority and they said that as Amsterdam was the first point of entry to the EU I would need to have my claim reviewed by the Netherlands National Enforcement Body. So I wrote to them who replied that as the claim was now older than one year after the incident the Inspectorate would not process my complaint. At this point because of personal reasons I left it. But now I am wondering if I have any claim. I just seem to have been passed around.
    • JPears
    • By JPears 8th Aug 18, 11:17 AM
    • 4,412 Posts
    • 1,203 Thanks
    JPears
    Welcome.
    Please repost on the KLM specific thread.
    Also download Vauban's superb guide for more information.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
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