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    • jpsartre
    • By jpsartre 27th Jun 18, 10:42 AM
    • 3,330 Posts
    • 2,146 Thanks
    jpsartre
    For sure you are entitled to a refund of the cancelled flight you didn't use although you will have to go through the agent to get this. AF will then refund the agent who will pass on the refund to you. Unfortunately Gotogate doesn't have a great reputation. Alternatively you can pursue the cost you incurred getting home directly from AF. This might require legal action and it's difficult to say what your chances of winning are since AF did offer you rerouting the following day.
    • sootylfc
    • By sootylfc 1st Jul 18, 2:53 PM
    • 18 Posts
    • 0 Thanks
    sootylfc
    Hi

    I was travelling with KLM

    Thu 15 Feb 18 11:15 Porto (Oporto Francisco Sa Carneiro, Portugal)
    Thu 15 Feb 18 14:55 Amsterdam (Schiphol, Netherlands)

    Thu 15 Feb 18 16:20 Amsterdam (Schiphol, Netherlands)
    Thu 15 Feb 18 16:35 Manchester (Manchester Intl., United Kingdom)

    We received at text whilst on the way the airport saying "We are very sorry, but due to a flight disruption your flight has been delayed. This means that you will arrive in AMSTERDAM later than planned. We realise that this is inconvenient and are doing our best to make your flight depart as soon as possible, new departure time 13.20pm

    Due to us being delayed we was told we would miss out flight connection in Amsterdam.

    They then transferred us to another flight with a connection in Madrid with Iberia.

    That flight ended up being delayed and we missed our flight connection in Madrid.

    We was put up in a hotel in Madrid for the night and was put on a flight then next day to London at 2pm and then to Manchester finally arriving at 630pm. This was 26 hours later than planned.

    Are we able to claim for compensation for this ?

    Cheers Sooty
    • Tyzap
    • By Tyzap 1st Jul 18, 3:23 PM
    • 1,499 Posts
    • 668 Thanks
    Tyzap
    Hi Sooty,

    It sounds like you probably are due compensation, but it does depend on the detail.

    Put in a claim with KLM and see what they come back with.

    You should also claim from Iberia for the 2nd delay.

    Good luck.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • sootylfc
    • By sootylfc 1st Jul 18, 9:16 PM
    • 18 Posts
    • 0 Thanks
    sootylfc
    Hi Sooty,

    It sounds like you probably are due compensation, but it does depend on the detail.

    Put in a claim with KLM and see what they come back with.

    You should also claim from Iberia for the 2nd delay.

    Good luck.
    Originally posted by Tyzap
    Cheers -

    They said bad weather on the day for the delays.
    I will submit one against Iberia who the second delay was with
    • sootylfc
    • By sootylfc 3rd Jul 18, 2:59 PM
    • 18 Posts
    • 0 Thanks
    sootylfc
    Update from KLM

    Thank you for your e-mail dated 3 July 2018, regarding your flight KL 1250 from Portugal to Amsterdam on 15 February 2018. I regret to learn that you and your companions were unable to travel as planned.
    Per our records, this flight was disrupted due to late arrival of incoming aircraft which in turn was delayed due to restrictions put forward by Air Traffic Control. As a result, you missed your connecting flight KL1093 and you were rebooked on flights IB8727 and IB3692 on the same day. However you missed the rebooked connecting flight IB3692 and were rebooked on BA7060 and BA1398. Please accept our sincere apologies for the inconvenience caused due to this disruption.
    ATC has responsibility of all the carriers from different airlines. There are many aircrafts landing and take offs at the same time and Airlines have to adhere to their restrictions. Decisions made by Air Traffic Control affects the departure and arrival time of an aircraft, resulting in delay / cancellation of many flights.
    In line with current legislations, such conditions are considered to be beyond the control of the airline and do not entitle passengers for compensation. Hence I regret my inability to accede to your request for further compensation.
    Please accept our sincere apologies for the inconvenience caused to you on this occasion. Please be assured that we will never deny compensation where its awarding is applicable.
    Further, I note that your ticket from Madrid to Manchester is open and unused. Since your ticket was issued via travel agency, I request you to contact your travel agent to apply for refund of your unused ticket via BSP link.
    We trust that the explanation provided serves well on this occasion. We hope that you will find everything to your entire satisfaction the next time you choose to travel with us.
    Yours sincerely,
    Monika Basan
    Customer Care Europe
    • Tyzap
    • By Tyzap 3rd Jul 18, 3:26 PM
    • 1,499 Posts
    • 668 Thanks
    Tyzap
    ATC restrictions will allow them an excuse not to pay compensation, but I would suggest putting your flight details for KL1250 into a couple of online flight delay calculators such as this one...

    https://www.bottonline.co.uk/flight-delay-compensation/calculator

    It will indicate if they agree with the airlines assessment. You could also do the same for the Iberia flight. Reclaim the unused flight cost too.

    Good luck.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • JPears
    • By JPears 3rd Jul 18, 4:28 PM
    • 3,858 Posts
    • 1,064 Thanks
    JPears
    Agreed. Some airlines have started to adopt what appears to be blanket coverage of all delays with either weather or ATC restrictions as they really are one of the fee ECs and sometimes difficult to display for all but the tenacious and determined.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • sootylfc
    • By sootylfc 4th Jul 18, 9:43 PM
    • 18 Posts
    • 0 Thanks
    sootylfc
    ATC restrictions will allow them an excuse not to pay compensation, but I would suggest putting your flight details for KL1250 into a couple of online flight delay calculators such as this one...

    bottonline

    It will indicate if they agree with the airlines assessment. You could also do the same for the Iberia flight. Reclaim the unused flight cost too.

    Good luck.
    Originally posted by Tyzap
    The issues is the initial flight was delayed from 11.15 to 13.20 so the delay was less than 3 hours. However this meant the connection flight would have been missed meaning a night in Amsterdam.

    By putting the details into the above site it says the delay was less than 3 hours.
    • JPears
    • By JPears 4th Jul 18, 10:05 PM
    • 3,858 Posts
    • 1,064 Thanks
    JPears
    But if it was delayed because of the previous flight being delayed, this "knock on" effectively trumps and negates the subsequent ATC restrictions.
    And if they are connecting flights, it's the arrival time at the FINAL destination that counts. That has been confirmed by the Gahan/Emirates case and an EU determination.
    Last edited by JPears; 04-07-2018 at 10:08 PM.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Tyzap
    • By Tyzap 4th Jul 18, 11:20 PM
    • 1,499 Posts
    • 668 Thanks
    Tyzap
    The issues is the initial flight was delayed from 11.15 to 13.20 so the delay was less than 3 hours. However this meant the connection flight would have been missed meaning a night in Amsterdam.

    By putting the details into the above site it says the delay was less than 3 hours.
    Originally posted by sootylfc
    It would be a difficult claim to DIY so perhaps consider NWNF.

    Try giving Botts a call and explaining it to them, see if they agree that you are due 2x compensation.

    Good luck.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • sootylfc
    • By sootylfc 5th Jul 18, 5:42 PM
    • 18 Posts
    • 0 Thanks
    sootylfc
    It would be a difficult claim to DIY so perhaps consider NWNF.

    Try giving Botts a call and explaining it to them, see if they agree that you are due 2x compensation.

    Good luck.
    Originally posted by Tyzap
    Thanks for the advise i will do this tomorrow.
    • sootylfc
    • By sootylfc 6th Jul 18, 3:08 PM
    • 18 Posts
    • 0 Thanks
    sootylfc
    It would be a difficult claim to DIY so perhaps consider NWNF.

    Try giving Botts a call and explaining it to them, see if they agree that you are due 2x compensation.

    Good luck.
    Originally posted by Tyzap
    Botts said we may be able to get 250 Euro for passenger for the first flight. After their fees it works out 130 per passenger.

    They said we would not be able to claim for the second flight as we did not pay for the flight as it was a replacement flight - is this correct ?
    • Tyzap
    • By Tyzap 6th Jul 18, 5:10 PM
    • 1,499 Posts
    • 668 Thanks
    Tyzap
    Botts said we may be able to get 250 Euro for passenger for the first flight. After their fees it works out 130 per passenger.

    They said we would not be able to claim for the second flight as we did not pay for the flight as it was a replacement flight - is this correct ?
    Originally posted by sootylfc
    I wouldn't want to contradict a solicitor, they know better than I. This is what the regs say, and it's not easy to follow...

    Any new right to compensation according to Article 7 will apply to the re-routed flight accepted under Article 8(1)(b) or (c) if it is also cancelled or delayed at arrival (see Section 4.4.11). The Commission recommends that options are clearly spelled out to passengers when assistance is to be provided.

    Article 7
    Right to compensation
    1. Where reference is made to this Article, passengers shall receive compensation amounting to:
    (a) EUR 250 for all flights of 1 500 kilometres or less;
    (b) EUR 400 for all intra-Community flights of more than 1 500 kilometres, and for all other flights between 1 500 and 3 500 kilometres;
    (c) EUR 600 for all flights not falling under (a) or (b).
    In determining the distance, the basis shall be the last destina- tion at which the denial of boarding or cancellation will delay the passenger's arrival after the scheduled time.
    2. When passengers are offered re-routing to their final destination on an alternative flight pursuant to Article 8, the arrival time of which does not exceed the scheduled arrival time of the flight originally booked
    (a) by two hours, in respect of all flights of 1 500 kilometres or less; or
    (b) by three hours, in respect of all intra-Community flights of more than 1500 kilometres and for all other flights between 1 500 and 3 500 kilometres; or
    (c) by four hours, in respect of all flights not falling under (a) or (b),
    the operating air carrier may reduce the compensation provided for in paragraph 1 by 50 %.
    3. The compensation referred to in paragraph 1 shall be paid in cash, by electronic bank transfer, bank orders or bank cheques or, with the signed agreement of the passenger, in travel vouchers and/or other services.
    4. The distances given in paragraphs 1 and 2 shall be measured by the great circle route method.


    Article 8
    Right to reimbursement or re-routing
    1. Where reference is made to this Article, passengers shall be offered the choice between:
    (a) reimbursement within seven days, by the means provided for in Article 7(3), of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger's original travel plan, together with, when relevant,
    a return flight to the first point of departure, at the earliest opportunity;
    (b) re-routing, under comparable transport conditions, to their final destination at the earliest opportunity; or(c) re-routing, under comparable transport conditions, to their final destination at a later date at the passenger's conveni- ence, subject to availability of seats.

    Good luck.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • sootylfc
    • By sootylfc 7th Jul 18, 9:30 AM
    • 18 Posts
    • 0 Thanks
    sootylfc
    Ok cheers have submitted claims to both companies using the online tool i will see what they come back with.

    Thanks again.
    • sootylfc
    • By sootylfc 12th Jul 18, 2:37 PM
    • 18 Posts
    • 0 Thanks
    sootylfc
    Little update to request refund for unused ticket

    I write in reference to your e-mail dated 4 July 2018. At the outset, I would like to apologise for the miscommunication in our previous response.
    Please allow me to inform you that I have initiated the refund request of your unused ticket with our refunds department under the reference: 19C-4A6A987C2DFE. The reference number for this refund is 19C-4A6A987C2DFE.
    The amount would be credited to the original form of payment used during the transaction in the coming weeks. In the unlikely event that it doesn!!!8217;t reflect after 3-4 weeks, please do not hesitate to inform us quoting the file reference: 11878250001.
    • sootylfc
    • By sootylfc 13th Jul 18, 8:19 AM
    • 18 Posts
    • 0 Thanks
    sootylfc
    Update - do I need to follow this this ?

    We apologise for the inconvenience caused in relation to the delay of flight IB8727 on 15/02/2018.
    Airlines are affected by numerous factors, such as weather conditions and air control permissions, and this means that our aircraft and crews are sometimes held up or find themselves at a different airport from where they should be.

    We understand that these circumstances make travelling more tiring, and although the reasons are beyond our control we do everything within our power to limit the inconvenience.

    We strive every day to improve the service we offer to customers and we hope you will see this for yourself the next time you fly with us.


    Kind regards,

    Iberia Customer Services
    • Justice13075
    • By Justice13075 13th Jul 18, 9:07 AM
    • 1,239 Posts
    • 480 Thanks
    Justice13075
    What was the reason for the delay and did you arrive at your destination more than 3 hours after your original arrival time. Was your flight Porto to Madrid?
    • sootylfc
    • By sootylfc 13th Jul 18, 9:58 AM
    • 18 Posts
    • 0 Thanks
    sootylfc
    What was the reason for the delay and did you arrive at your destination more than 3 hours after your original arrival time. Was your flight Porto to Madrid?
    Originally posted by Justice13075
    We was never given a reason to why it was delayed

    The flight was with Liberia Porto to Madrid then was meant to be Madrid to Manchester but due to the delay in Porto we missed the connection flight to Manchester. We arrived 26 hours late in Manchester and had to have a connection flight in London.

    We then missed the connection flight from Madrid to Manchester so was put up in a hotel for the night and the next day at 230pm put on a flight to London then on to Manchester arriving 26 hours late.
    Last edited by sootylfc; 13-07-2018 at 10:16 AM.
    • Justice13075
    • By Justice13075 13th Jul 18, 11:04 AM
    • 1,239 Posts
    • 480 Thanks
    Justice13075
    It all depends on the reason for the delay in Porto. Download and read Vaubans guide answer will be in there.
    • sootylfc
    • By sootylfc 13th Jul 18, 11:23 AM
    • 18 Posts
    • 0 Thanks
    sootylfc
    It all depends on the reason for the delay in Porto. Download and read Vaubans guide answer will be in there.
    Originally posted by Justice13075
    I have just done some googling and found it was down to rain and fog potentially
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