Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
Page 94
    • Wokka1976
    • By Wokka1976 15th Sep 18, 12:10 PM
    • 3 Posts
    • 0 Thanks
    Wokka1976
    What we can't understand is that a previous poster has been compensated for the same flight around the same time we issued our second response to a claim. After this our claim was declined once again. Exactly the same flight, yet we purseued the claim with a solicitor not knowing other passengers have been compensated. I'm just trying to get my head around how they can actually get away with this? Any advice appreciated
    • legal magpie
    • By legal magpie 15th Sep 18, 12:28 PM
    • 953 Posts
    • 412 Thanks
    legal magpie
    Wokka. The answer is simple. The airlines HATE the regulations which have cost them a fortune. Most will only pay if they have to and many will fob off passengers with perfectly good claims in the hope that they will go away. Judges are aware of this and several require the airline to give details of any other claims they have received about a particular flight.
    One solution would be for Parliament to make it mandatory for airlines to offer compensation to every passenger on a flight, whether or not they claimed. This would cost millions. An alternative would be to make it a criminal offence for airlines to reject claims that they knew full well are valid, e.g where they have already paid out to another passenger on the same flight. Unlikely to happen, though.
    • Robj241
    • By Robj241 18th Sep 18, 11:32 AM
    • 26 Posts
    • 9 Thanks
    Robj241
    Sorry new to this forum I was trying to reply to a post above re flight VS15 to Orlando departed 23rd July. Clearly did it wrong ha
    Originally posted by Wokka1976

    Hi,

    After the first rejection I replied with a very basic email: -

    Many thanks for your quick response.

    Unfortunately the reason quoted is not a valid excuse for the avoidance of compensation under EC261/2004.

    The fact that a Plane was available means that this was not 'extraordinary circumstances'.

    If payment for compensation for our delayed flight is not authorised within 14 days I will have no option but to issue 'County Court' proceedings.

    Many thanks


    We were paid direct from Virgin on 31/08/18 - 6 x passengers @ 530.35 each.

    Hope this helps.
    • Possextown
    • By Possextown 10th Oct 18, 3:24 PM
    • 2 Posts
    • 1 Thanks
    Possextown
    Compensation for Delayed flight VS072 from Glasgow to Orlando on 10th August 2018
    Hi

    Has anyone on here received compensation from Virgin Atlantic for Delayed flight VS071 from Glasgow to Orlando on Friday 10th August 2018?

    I have submitted my claim but still heard nothing from Virgin Atlantic. Claim submitted 6 weeks ago.

    Thanks in advance
    Last edited by Possextown; 10-10-2018 at 3:28 PM.
    • Possextown
    • By Possextown 16th Oct 18, 4:22 PM
    • 2 Posts
    • 1 Thanks
    Possextown
    VS071 flight delay
    Hi all

    Just to update you regarding my EU claim for delayed flight VS071 from Glasgow to Orlando. Virgin Atlantic have now settled my claim and I should receive payment shortly.
    • JPears
    • By JPears 16th Oct 18, 4:38 PM
    • 4,329 Posts
    • 1,184 Thanks
    JPears
    Fantastic news and a reassuringly "quick" turnaround
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • RosPQ
    • By RosPQ 3rd Nov 18, 11:54 AM
    • 2 Posts
    • 0 Thanks
    RosPQ
    Hi has anyone had problems with virgin offering compensation for one passenger when two were claimed for? They have cleverly used the word claims once in their email and have not responded to any emails asking for clarification if they have considered the second passenger / it was all done on one claim form and attached consent completed . A suspicious person might think they are trying to get me to settle for one when two are due and then avoiding contact in the hope that I will panic and redeem the claim before the 21 days elapse.
    Thinking of now going legal if I don’t hear from them soon.
    Any advice ?
    • JPears
    • By JPears 3rd Nov 18, 12:08 PM
    • 4,329 Posts
    • 1,184 Thanks
    JPears
    It may be intentional, if that happens, it may just be lazy/untrained staff (as ssems to be the case with alot of claims departments now).
    Did any form you returned have anything like the words "in full and final settlement"?
    If nothing like this and you only get paid for one person, just put in another claim with a time limit, say 3 weeks for payment. Dictate your own time frame.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • RosPQ
    • By RosPQ 3rd Nov 18, 2:31 PM
    • 2 Posts
    • 0 Thanks
    RosPQ
    Thank you - yes the email did say ‘in full and final settlement of your claims’ which makes me think they are trying to mislead - if we redeem this they will say we accepted the payment even though the amount relates to only one passenger.
    Any subsequent claim by the second passenger would then be refused I imagine using this.
    So I’m not going to redeem until they clarify and they are not responding. If needs be I will take down the legal route even in principal as I don’t like underhand behaviour.
    I was just wondering if anyone else had a similar experience
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

1,895Posts Today

8,532Users online

Martin's Twitter