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Page 94
    • rsspence
    • By rsspence 29th Aug 18, 2:46 PM
    • 167 Posts
    • 288 Thanks
    rsspence
    Hi thanks for the advice. I will get the dates correct, well spotted. I will let you know how I get on.
    Trying my best to save where I can......
    • N20Y1D
    • By N20Y1D 6th Sep 18, 6:06 AM
    • 1,986 Posts
    • 6,734 Thanks
    N20Y1D
    VS94 21ST August CUN-LGW
    We were on this flight, and it arrived 4 hours 12 minutes late, this was after circling a couple of times due to congestion, I've looked at flight times over the last three months on this flight and even if it had flown the shortest duration during this period it would still have been over 4 hours, so could they realistically get away with claiming the congestion was the factor behind the delay being over 4 hours and only pay out for 3?

    Flight took off 4hrs34m late for what it's worth.

    Haven't had an answer from VS yet, so just wondering.
    TESCO EVERY LITTLE change to the t&cs HELPS
    • Tyzap
    • By Tyzap 6th Sep 18, 9:43 AM
    • 1,804 Posts
    • 772 Thanks
    Tyzap
    VS94 21ST August CUN-LGW
    We were on this flight, and it arrived 4 hours 12 minutes late, this was after circling a couple of times due to congestion, I've looked at flight times over the last three months on this flight and even if it had flown the shortest duration during this period it would still have been over 4 hours, so could they realistically get away with claiming the congestion was the factor behind the delay being over 4 hours and only pay out for 3?

    Flight took off 4hrs34m late for what it's worth.

    Haven't had an answer from VS yet, so just wondering.
    Originally posted by N20Y1D
    Hi N20Y1D,

    No not really, congestion is a regular occurrence, it's not extraordinary or even unusual at busy airports. It is inherent in the normal operation of an airline.

    A valid claim dependant on the other reason/s for the late arrival.

    Good luck.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • N20Y1D
    • By N20Y1D 6th Sep 18, 11:52 AM
    • 1,986 Posts
    • 6,734 Thanks
    N20Y1D
    The flight was delayed due to a fault on the aircraft which was picked up on when it arrived from Gatwick on the outbound journey earlier that day so theres no way they can try and get out of that, which is why i was wondering about the congestion..

    Fact is Virgin advertise the flight as having a journey time of 9hrs30m yet this flight actually took 9hrs13m so was quicker than normal even with the congestion..

    flight aware details
    TESCO EVERY LITTLE change to the t&cs HELPS
    • N20Y1D
    • By N20Y1D 6th Sep 18, 3:13 PM
    • 1,986 Posts
    • 6,734 Thanks
    N20Y1D
    Just had email confirmation they are paying the full €600.... Happy days, got confirmation that my 300 enhanced compensation has come through from thameslink as well....
    TESCO EVERY LITTLE change to the t&cs HELPS
    • Wokka1976
    • By Wokka1976 15th Sep 18, 11:23 AM
    • 3 Posts
    • 0 Thanks
    Wokka1976
    How can Virgin Atlantic get away with this!
    We were on the same flight raised our own claim, got declined 16/8. Challenged back and on the 24/8 got told again declined. We've now instructed a solicitor and glad we've seen this, im fuming that they are paying out some but not all.......how can they get away with it. Have you received the money yet?
    We'll be looking to getting the solicitor fees back too!!
    Best is they sent an email to my 13 year old son yday saying they are they are paying out but now deactivated the link. They shouldn't of even contacted him direct they used his email address from the flying club, his email was never given as part of the claim.......against GDPR surely!!

    Thank you for posting this!!!
    • Caz3121
    • By Caz3121 15th Sep 18, 11:36 AM
    • 11,674 Posts
    • 7,622 Thanks
    Caz3121
    We were on the same flight
    Originally posted by Wokka1976
    which flight are you referring to? have you checked what the NWNF sites state re compensation?
    • Wokka1976
    • By Wokka1976 15th Sep 18, 11:42 AM
    • 3 Posts
    • 0 Thanks
    Wokka1976
    Sorry new to this forum I was trying to reply to a post above re flight VS15 to Orlando departed 23rd July. Clearly did it wrong ha
    • JPears
    • By JPears 15th Sep 18, 11:55 AM
    • 4,461 Posts
    • 1,214 Thanks
    JPears
    If you have instructed a solicitor, be sure they fully understand regualtion 261/2004 and that their charges are reasonable. You won't get their costs back from the airline.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Wokka1976
    • By Wokka1976 15th Sep 18, 12:10 PM
    • 3 Posts
    • 0 Thanks
    Wokka1976
    What we can't understand is that a previous poster has been compensated for the same flight around the same time we issued our second response to a claim. After this our claim was declined once again. Exactly the same flight, yet we purseued the claim with a solicitor not knowing other passengers have been compensated. I'm just trying to get my head around how they can actually get away with this? Any advice appreciated
    • legal magpie
    • By legal magpie 15th Sep 18, 12:28 PM
    • 1,001 Posts
    • 426 Thanks
    legal magpie
    Wokka. The answer is simple. The airlines HATE the regulations which have cost them a fortune. Most will only pay if they have to and many will fob off passengers with perfectly good claims in the hope that they will go away. Judges are aware of this and several require the airline to give details of any other claims they have received about a particular flight.
    One solution would be for Parliament to make it mandatory for airlines to offer compensation to every passenger on a flight, whether or not they claimed. This would cost millions. An alternative would be to make it a criminal offence for airlines to reject claims that they knew full well are valid, e.g where they have already paid out to another passenger on the same flight. Unlikely to happen, though.
    • Robj241
    • By Robj241 18th Sep 18, 11:32 AM
    • 26 Posts
    • 9 Thanks
    Robj241
    Sorry new to this forum I was trying to reply to a post above re flight VS15 to Orlando departed 23rd July. Clearly did it wrong ha
    Originally posted by Wokka1976

    Hi,

    After the first rejection I replied with a very basic email: -

    Many thanks for your quick response.

    Unfortunately the reason quoted is not a valid excuse for the avoidance of compensation under EC261/2004.

    The fact that a Plane was available means that this was not 'extraordinary circumstances'.

    If payment for compensation for our delayed flight is not authorised within 14 days I will have no option but to issue 'County Court' proceedings.

    Many thanks


    We were paid direct from Virgin on 31/08/18 - 6 x passengers @ 530.35 each.

    Hope this helps.
    • Possextown
    • By Possextown 10th Oct 18, 3:24 PM
    • 2 Posts
    • 1 Thanks
    Possextown
    Compensation for Delayed flight VS072 from Glasgow to Orlando on 10th August 2018
    Hi

    Has anyone on here received compensation from Virgin Atlantic for Delayed flight VS071 from Glasgow to Orlando on Friday 10th August 2018?

    I have submitted my claim but still heard nothing from Virgin Atlantic. Claim submitted 6 weeks ago.

    Thanks in advance
    Last edited by Possextown; 10-10-2018 at 3:28 PM.
    • Possextown
    • By Possextown 16th Oct 18, 4:22 PM
    • 2 Posts
    • 1 Thanks
    Possextown
    VS071 flight delay
    Hi all

    Just to update you regarding my EU claim for delayed flight VS071 from Glasgow to Orlando. Virgin Atlantic have now settled my claim and I should receive payment shortly.
    • JPears
    • By JPears 16th Oct 18, 4:38 PM
    • 4,461 Posts
    • 1,214 Thanks
    JPears
    Fantastic news and a reassuringly "quick" turnaround
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • RosPQ
    • By RosPQ 3rd Nov 18, 11:54 AM
    • 2 Posts
    • 0 Thanks
    RosPQ
    Hi has anyone had problems with virgin offering compensation for one passenger when two were claimed for? They have cleverly used the word claims once in their email and have not responded to any emails asking for clarification if they have considered the second passenger / it was all done on one claim form and attached consent completed . A suspicious person might think they are trying to get me to settle for one when two are due and then avoiding contact in the hope that I will panic and redeem the claim before the 21 days elapse.
    Thinking of now going legal if I don’t hear from them soon.
    Any advice ?
    • JPears
    • By JPears 3rd Nov 18, 12:08 PM
    • 4,461 Posts
    • 1,214 Thanks
    JPears
    It may be intentional, if that happens, it may just be lazy/untrained staff (as ssems to be the case with alot of claims departments now).
    Did any form you returned have anything like the words "in full and final settlement"?
    If nothing like this and you only get paid for one person, just put in another claim with a time limit, say 3 weeks for payment. Dictate your own time frame.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • RosPQ
    • By RosPQ 3rd Nov 18, 2:31 PM
    • 2 Posts
    • 0 Thanks
    RosPQ
    Thank you - yes the email did say ‘in full and final settlement of your claims’ which makes me think they are trying to mislead - if we redeem this they will say we accepted the payment even though the amount relates to only one passenger.
    Any subsequent claim by the second passenger would then be refused I imagine using this.
    So I’m not going to redeem until they clarify and they are not responding. If needs be I will take down the legal route even in principal as I don’t like underhand behaviour.
    I was just wondering if anyone else had a similar experience
    • ReetKaur
    • By ReetKaur 16th Nov 18, 5:33 PM
    • 4 Posts
    • 0 Thanks
    ReetKaur
    Compensation for lost work due to delays
    Hi

    I am wondering if anyone could help me with this. I am self employed. My VA flight from Vegas to London was delayed by 24 hours in September. I am going to claim compensation for the delay under the EU rules. However, due to this delay, i also lost 1 day's work and earnings. Should the airline compensate me for the lost earnings as well? Is it worth raising such a claim?
    Really appreciate any suggestions and advise!
    • Justice13075
    • By Justice13075 16th Nov 18, 5:42 PM
    • 1,580 Posts
    • 538 Thanks
    Justice13075
    The short answer is No. Did you have any travel insurance that covers this?
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