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    • Justice13075
    • By Justice13075 5th Aug 18, 6:01 PM
    • 1,447 Posts
    • 519 Thanks
    Justice13075
    When the door is opened. Post your flight details and I will check for you. What was the reason given for the delay from Liverpool?
    • avfc78
    • By avfc78 7th Aug 18, 3:21 PM
    • 55 Posts
    • 4 Thanks
    avfc78
    1.) I was booked on a flight from Bordeaux to Gatwick that was cancelled - supposedly due to wethaer and I was booked on a flight the next day. The flight was cancelled after initially being delayed by several hours (and I was advised ten hours earlier at the start of the day that it would be running late)
    2.) The next day, at check in, I was put on standby due to that new flight being over booked, at the gate I was denied boarding. The next direct flight available was three days later, so I was provided with an indirect flight the next day via Barcelona.
    3.) The next day, my barcelona to gatwick flight was delayed and I eventually arrived 4 hours late into Gatwick. (weather conditions apparently, but theis was stacked from earlier flights london to isle of man)

    I arrived at Gatwick over 50 hours later than I should have.

    As well as hotel, travel, refreshment expenses, Am i entittle to compensation one, two or three times @ 250 EUR for the above? Can you claim it more than once on same booking for separate affected flights? Any advice or information would be appreciated massively. Thanks.
    Last edited by avfc78; 07-08-2018 at 3:23 PM.
    • jpsartre
    • By jpsartre 7th Aug 18, 4:03 PM
    • 3,548 Posts
    • 2,256 Thanks
    jpsartre
    It's three separate claims for compensation. Whether you're entitled depends on why the flights were cancelled/delayed. Denied boarding due to overbooking is a slam-dunk for compensation, cancellation/delay due to weather sometimes isn't but will depend on the circumstances.
    • Tyzap
    • By Tyzap 7th Aug 18, 4:11 PM
    • 1,678 Posts
    • 731 Thanks
    Tyzap
    1.) I was booked on a flight from Bordeaux to Gatwick that was cancelled - supposedly due to wethaer and I was booked on a flight the next day. The flight was cancelled after initially being delayed by several hours (and I was advised ten hours earlier at the start of the day that it would be running late)
    2.) The next day, at check in, I was put on standby due to that new flight being over booked, at the gate I was denied boarding. The next direct flight available was three days later, so I was provided with an indirect flight the next day via Barcelona.
    3.) The next day, my barcelona to gatwick flight was delayed and I eventually arrived 4 hours late into Gatwick. (weather conditions apparently, but theis was stacked from earlier flights london to isle of man)

    I arrived at Gatwick over 50 hours later than I should have.

    As well as hotel, travel, refreshment expenses, Am i entittle to compensation one, two or three times @ 250 EUR for the above? Can you claim it more than once on same booking for separate affected flights? Any advice or information would be appreciated massively. Thanks.
    Originally posted by avfc78
    Hi AVFC78,

    You were unlucky, must remember not to fly with you!

    The law on this is not crystal clear but there are provisions within the regulations that allow for more than one compensation claim.

    Each case needs to be looked at on it's merits.

    I believe the best way forwards, and the first step, is to put in a claim for each individual flight and keep each claim separate from the other. Then we can see what they say. They cannot claim it's all one delayed flight as your new fights were on different days with different flight numbers.

    Claim 1 due to flight cancellation.

    Claim 2 due to Involuntary Denied Boarding (IDB)

    Claim 3 due to delay.

    Have a read of Vaubans guide, details just below here, to gain some information which you will need.

    Should be an interesting claim, so please keep us up to date.

    Good luck.
    Last edited by Tyzap; 07-08-2018 at 4:13 PM.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • Rich399
    • By Rich399 8th Aug 18, 10:07 AM
    • 1 Posts
    • 0 Thanks
    Rich399
    Cancellation advice needed
    I'm not sure if this is the right place to put this as it is not really a reply, but I can't figure out how to post my own question, sorry about that.
    My situation seems similar to others in that my easyJet flight was cancelled due to alleged bad weather (which did not stop the BA flight landing) on a return flight from Gibraltar in June.
    I managed to rebook a flight for 5 days later then found my own hotel for that period. I do not want to claim for the flight as I just rebooked, but would like to know exactly what counts as 'bad weather', and if I can claim for the hotel, meals and airport parking overstay, totalling just over 700. I have logged a claim on easyJet's page but have not heard a peep from then, not even an acknowledgement of my claim.

    The CAA did not want to help with a definition of 'bad weather' and just pointed me to easyJet's claim form.

    Thanks for any help, I will look at other threads and pages but with 161 pages just to this thread, it may take time!

    Rich
    • BENSON BEAR
    • By BENSON BEAR 8th Aug 18, 10:12 AM
    • 1 Posts
    • 0 Thanks
    BENSON BEAR
    Concept of Time
    Easyjet have found the perfect way of not paying delay claims, they just use their own concept of time which was to tell us our Four Hours and Eleven Minutes late arrival does not qualify as it was less than Three Hours
    How does one even begin to argue with logic like that, especially as even if we were to get all the judgements possible to agree with us and say we have a just and fair claim, no one seems able to enforce these adjudications..
    • JPears
    • By JPears 8th Aug 18, 10:59 AM
    • 4,245 Posts
    • 1,159 Thanks
    JPears
    Just received an email from easyJet saying my expenses claim has been closed as I have not contacted them with the information they require.
    Information which was submitted on their webform and again in an email on 5th July.
    They really are totally incompetent. Court papers will probably be with them today or tomorrow.....
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Tyzap
    • By Tyzap 8th Aug 18, 11:17 AM
    • 1,678 Posts
    • 731 Thanks
    Tyzap
    I'm not sure if this is the right place to put this as it is not really a reply, but I can't figure out how to post my own question, sorry about that.
    My situation seems similar to others in that my easyJet flight was cancelled due to alleged bad weather (which did not stop the BA flight landing) on a return flight from Gibraltar in June.
    I managed to rebook a flight for 5 days later then found my own hotel for that period. I do not want to claim for the flight as I just rebooked, but would like to know exactly what counts as 'bad weather', and if I can claim for the hotel, meals and airport parking overstay, totalling just over 700. I have logged a claim on easyJet's page but have not heard a peep from then, not even an acknowledgement of my claim.

    The CAA did not want to help with a definition of 'bad weather' and just pointed me to easyJet's claim form.

    Thanks for any help, I will look at other threads and pages but with 161 pages just to this thread, it may take time!

    Rich
    Originally posted by Rich399
    Is it connected to this post...

    https://forums.moneysavingexpert.com/showpost.php?p=74429000&postcount=3013
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • Caz3121
    • By Caz3121 8th Aug 18, 11:22 AM
    • 11,498 Posts
    • 7,519 Thanks
    Caz3121
    Easyjet have found the perfect way of not paying delay claims, they just use their own concept of time which was to tell us our Four Hours and Eleven Minutes late arrival does not qualify as it was less than Three Hours
    Originally posted by BENSON BEAR
    there is information available of flight departure and arrival times - what was your flight number and date?
    • janecaroline
    • By janecaroline 8th Aug 18, 12:29 PM
    • 1 Posts
    • 0 Thanks
    janecaroline
    Redirected to another airport and delayed overnight
    Hello,

    So I was travelling to Santorini from Gatwick and half an hour before we landed it was clear a passenger was ill on our flight (there's no hospital there you have to go to Athens) The pilot was about to land but acceded back in the air and said the wind was too strong to land and that we have a passenger who needs medical help - so we landed in Athens. The passenger was taken off in an ambulance and we had to wait over an hour on the runway to see if we would fly again or if we'd be put up in a hotel. Obviously the latter happened.. Some passengers who had a wedding to attend the next day found a Ryanair flight leaving soon so they booked on their phone and off they went. The rest of us didn't fly till 12:30 the next day so we were over 18 hours delayed to our destination.

    However another guest at the wedding left from Manchester the same time as us and managed to land after our failed attempt, so how can Easyjet blame the wind and extreme weather conditions as no compensation? I even tried going though a flight delay claim site and that was my answer also.

    Does anyone know where I stand with this or do I have to accept it was the wind when other flights managed to magically land that evening?
    • JPears
    • By JPears 8th Aug 18, 12:47 PM
    • 4,245 Posts
    • 1,159 Thanks
    JPears
    Received a copy of Acknowledgement of Claim. easyJet intend to defend claim...
    On what basis? Idiots.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Tyzap
    • By Tyzap 8th Aug 18, 1:28 PM
    • 1,678 Posts
    • 731 Thanks
    Tyzap
    Hello,

    Does anyone know where I stand with this or do I have to accept it was the wind when other flights managed to magically land that evening?
    Originally posted by janecaroline
    Hi,

    I'm pretty sure that the wind was probably a red herring. The issue would have been the sick passenger, who may have needed urgent hospital treatment and thus the diversion to Athens.

    If it was due to a medical emergency then it is generally accepted that this would be an Extraordinary Circumstance, thus allowing the airline to avoid having to pay compensation.

    However, there is another side to this and that is the regs stipulate the airline must do everything to mitigate prolonging a delay following an EC. As Athens is serviced regularly by EJ you could argue that they should have been able to fly you back to your destination the same day. On that basis you may be able to request EU261 compensation.

    Put in a claim and see what they say. If they refuse, you could then refer your claim to ADR and then even to the courts if necessary.

    Have a read of Vaubans guide, details below here, use the links at the bottom to read the EU261 regulations.

    Good luck.
    Last edited by Tyzap; 08-08-2018 at 4:02 PM.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • MikeJO
    • By MikeJO 8th Aug 18, 8:24 PM
    • 331 Posts
    • 279 Thanks
    MikeJO
    Any ideas on how long eJ take to pay after agreeing a claim? I had an email on 16th July asking for bank details which I sent immediately but still no sign of the money arriving.
    Procrastination is my middle name....well it would be if I could be ar**d to contact Deed Poll."
    • Tyzap
    • By Tyzap 8th Aug 18, 9:54 PM
    • 1,678 Posts
    • 731 Thanks
    Tyzap
    Any ideas on how long eJ take to pay after agreeing a claim? I had an email on 16th July asking for bank details which I sent immediately but still no sign of the money arriving.
    Originally posted by MikeJO
    Thats already a long time.

    Try contacting them via social media and asking the question, they don't like that but will have to answer you.

    Good luck.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • MikeJO
    • By MikeJO 9th Aug 18, 10:00 AM
    • 331 Posts
    • 279 Thanks
    MikeJO
    Thats already a long time.

    Try contacting them via social media and asking the question, they don't like that but will have to answer you.

    Good luck.
    Originally posted by Tyzap
    Thanks but I'm not too savvy on SM, how would I go about it and on what platform?
    Procrastination is my middle name....well it would be if I could be ar**d to contact Deed Poll."
    • Tyzap
    • By Tyzap 9th Aug 18, 12:16 PM
    • 1,678 Posts
    • 731 Thanks
    Tyzap
    Thanks but I'm not too savvy on SM, how would I go about it and on what platform?
    Originally posted by MikeJO
    I keep well away from it myself so not the best person to ask.

    I'm sure you could soon find out what they are on by doing some searches online.

    Good luck.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • Justice13075
    • By Justice13075 9th Aug 18, 12:34 PM
    • 1,447 Posts
    • 519 Thanks
    Justice13075
    I think you can get hold of them on facebook but if you don't subscribe to facebook send them a letter before action and give them 14 days to pay then sue them if they don't
    • Virtuo7
    • By Virtuo7 9th Aug 18, 1:02 PM
    • 2 Posts
    • 0 Thanks
    Virtuo7
    These were the precise timings of my Liverpool Malaga flight on 4/8/2018.
    Reason for delay was that pilots and crew had missed a slot on previous flight up from Jersey and a result were over their permitted hours when they got to Liverpool. A complete new cabin crew was found at Liverpool but the pilots had to be shipped over from Manchester. Do you think I have a claim? Doors opened just under 3 hours after advertised arrival time.

    Wheels left ground at Liverpool
    20:13 (3 hours and 13 mins late)

    Advertised landing time
    20:55

    Wheels Down in Malaga
    23:41

    On stand
    23:44

    Into terminal
    23:50

    Passport Control
    23:56

    Bags
    00:17

    Many thanks
    Virtuo7
    • Tyzap
    • By Tyzap 9th Aug 18, 1:10 PM
    • 1,678 Posts
    • 731 Thanks
    Tyzap
    These were the precise timings of my Liverpool Malaga flight on 4/8/2018.
    Reason for delay was that pilots and crew had missed a slot on previous flight up from Jersey and a result were over their permitted hours when they got to Liverpool. A complete new cabin crew was found at Liverpool but the pilots had to be shipped over from Manchester. Do you think I have a claim? Doors opened just under 3 hours after advertised arrival time.

    Wheels left ground at Liverpool
    20:13 (3 hours and 13 mins late)

    Advertised landing time
    20:55

    Wheels Down in Malaga
    23:41

    On stand
    23:44

    Into terminal
    23:50

    Passport Control
    23:56

    Bags
    00:17

    Many thanks
    Virtuo7
    Originally posted by Virtuo7
    No, not if the first door was opened less that 3 hrs after your scheduled arrival time, sorry.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • sentosa
    • By sentosa 10th Aug 18, 5:25 PM
    • 42 Posts
    • 21 Thanks
    sentosa
    Looking for some advice for friends please.
    They were booked on EZY 554 ,Bfs to Ncl on 5th July.
    They received a text from Easyjet early that morning to say the flight was cancelled with no reason given, and told they could transfer to another flight or get a refund.
    It seems this was the only flight cancellation that day from Bfs, but I can't find a reason for the cancellation .
    As the next available flight was Saturday, they would have lost a chunk of their holiday, so they booked a Ferry and drove over.

    Are they entitled to any recompense from Easyjet apart from a refund?
    Thanks.
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