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    • JPears
    • By JPears 25th Jun 18, 11:35 AM
    • 4,609 Posts
    • 1,257 Thanks
    JPears
    Hi welcome.
    Perhaps chose friends more carefully. We cannot help you with this issue.
    You could sue through small claims court if they were not going back to Australia...

    However, you give no details of your cancelled flight - dates route etc. Depending on the reason for the cancellation you maybe due compensation from E250 to E600. Post up all the details for help.
    And download Vauban's guide
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • JPears
    • By JPears 29th Jun 18, 11:08 AM
    • 4,609 Posts
    • 1,257 Thanks
    JPears
    This could be interesting! Just had my flight Manchester to Marseille tomorrow cancelled due to Marseille ATC strike.
    No alternative EJ flights available from anywhere near, to anywhere near for at least 5 days.
    644 for BA flights cheapest that could be found to Lyon.
    Additional 150 car hire changes to collect.
    Original EJ flight 99...
    Odds on this going to court? Should I even try ADR when EJ reject claim that I've just submitted...
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Tyzap
    • By Tyzap 29th Jun 18, 11:27 AM
    • 1,918 Posts
    • 822 Thanks
    Tyzap
    This could be interesting! Just had my flight Manchester to Marseille tomorrow cancelled due to Marseille ATC strike.
    No alternative EJ flights available from anywhere near, to anywhere near for at least 5 days.
    644 for BA flights cheapest that could be found to Lyon.
    Additional 150 car hire changes to collect.
    Original EJ flight 99...
    Odds on this going to court? Should I even try ADR when EJ reject claim that I've just submitted...
    Originally posted by JPears
    Have you looked at Air France? They don't seem to be as badly affected as the UK airlines.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • JPears
    • By JPears 29th Jun 18, 11:30 AM
    • 4,609 Posts
    • 1,257 Thanks
    JPears
    Yeah looked at KLM/Air France. Twice as expensive, poor times.
    So ATC are letting Air France through?
    Last edited by JPears; 29-06-2018 at 11:35 AM.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Tyzap
    • By Tyzap 29th Jun 18, 11:58 AM
    • 1,918 Posts
    • 822 Thanks
    Tyzap
    Yeah looked at KLM/Air France. Twice as expensive, poor times.
    So ATC are letting Air France through?
    Originally posted by JPears
    I believe there may be some sort of quota system for French national airlines but not 100% sure.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • ferriswheeljunky
    • By ferriswheeljunky 30th Jun 18, 8:27 PM
    • 3 Posts
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    ferriswheeljunky
    Hotel claim after flight cancellation
    Hi all,

    I'm new here and was hoping to get some advice! I've had a quick search of the guides and forums but haven't managed to find anything on my specific issue.

    Basically, my easyjet flight from Rome to Bristol was cancelled back in May due to air traffic control strikes. I found out about this shortly before my outbound flight, and managed to get easyjet staff at Bristol to book me onto an alternative flight back to Gatwick (there were no more Bristol flights for days, so this was the only option that would get me back in time for work). They told me to book my Gatwick-Bristol transport myself, and claim it back from them.

    I did some investigating in the departure lounge, and discovered that, because my new flight got into Gatwick after 11pm, there were no transport options available until the following morning. When I landed in Rome I explained the situation to the easyjet staff there, and they told me I could also book a hotel at Gatwick and get it reimbursed.

    I duly booked a Travelodge at Gatwick and a train to Bristol, and tried to claim it back from them. The train claim went through fine. But my hotel claim was rejected because they apparently had a hotel portal available that I should have used. Unfortunately, this was the first I'd heard about a hotel portal, so I replied and explained that I had been following instructions from easyjet staff, who hadn't mentioned a portal.

    Now easyjet have come back with a different issue: "The claim you made for Hotel is a private arrangement which was booked before/after the flight disruption took place. Though we understand that you have incurred expenses, however under the guidelines of EC261/2004, we do not cover any pre and post flight arrangements." (This seems directly contradictory to their previous line, but never mind...)

    I can see from EC 261/2004 that they're not explicitly obliged to provide accommodation unless the flight *departure* is a day later than scheduled [arts 5(1)(b) and 9(1)(b)]. Whereas my overnight delay was *after* the replacement flight had arrived, but *before* they had successfully re-routed me to my final destination.

    Does anyone have any experience with an issue like this? Under arts 5(1)(a), 8(1)(b) and 8(3), they were certainly obliged to re-route me to Bristol "under comparable transport conditions". Does this really include my sitting in the public area of Gatwick from 11pm to 6am? I'd be really grateful to know if there's any precedent on this!

    Many thanks for any advice!
    • JPears
    • By JPears 1st Jul 18, 2:46 PM
    • 4,609 Posts
    • 1,257 Thanks
    JPears
    I believe there may be some sort of quota system for French national airlines but not 100% sure.
    Originally posted by Tyzap
    And the strike was cancelled. Almost every airline except Ryanair and easyJet had flights into Marseille.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • JPears
    • By JPears 1st Jul 18, 2:53 PM
    • 4,609 Posts
    • 1,257 Thanks
    JPears
    Ferris, I would advise you, that under reg 261/2004, you probably are due reimbursment of the hotel costs as they are obliged to get you to your original destination which clearly is not Gatwick.
    If your rerouted journey had got you to Bristol and no transport then that's not EJs concern.
    Send another communication pointing out the required obligations of EJ. Make it an NBA so you can go to court without any further.letter tennis.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Banfy2212
    • By Banfy2212 1st Jul 18, 7:10 PM
    • 1 Posts
    • 0 Thanks
    Banfy2212
    Hi....Looking for some help/guidance.
    I was in Bilbao in March and the return flight back to Bristol was cancelled, I accept this happens, however the next flight back was 4 days later on the following Thursday. I managed to switch to the next flight to Bristol easy enough; however it was from Barcelona!

    I booked 2 flights to Barcelona that afternoon and incurred a cost of 320. At first, they rejected the claim but when challenged them stating the next flight 4 days later they sent me an e-mail saying they "had" paid that amount & I should send them my receipts for meals and incidental travel. I stated that there were no incidentals for food and travel.

    Despite repeated non-responded to e-mails I am still waiting for the money. Phone calls simply just increase my phone bills as they are not answered.

    Any ideas from anyone who may have been in a similar situation on where I can take this now?
    • jpsartre
    • By jpsartre 1st Jul 18, 7:22 PM
    • 3,906 Posts
    • 2,431 Thanks
    jpsartre
    Ferris, I would advise you, that under reg 261/2004, you probably are due reimbursment of the hotel costs as they are obliged to get you to your original destination which clearly is not Gatwick.
    Originally posted by JPears

    I agree that's the spirit of the regulations. However, as worded, the right to a hotel when overnight acccomodation is required only materializes when the new flight is the next day which wasn't the case here.
    • jpsartre
    • By jpsartre 1st Jul 18, 8:02 PM
    • 3,906 Posts
    • 2,431 Thanks
    jpsartre
    I booked 2 flights to Barcelona that afternoon and incurred a cost of 320. At first, they rejected the claim but when challenged them stating the next flight 4 days later they sent me an e-mail saying they "had" paid that amount & I should send them my receipts for meals and incidental travel. I stated that there were no incidentals for food and travel.
    Originally posted by Banfy2212

    Wouldn't your cost of getting to BCN be incidental travel? That being said, I don't see anything in EU261 that would obligate the airline to cover your cost of getting to BCN. This is a situation where you would have been better off rerouting to, say, London and then making your way to Bristol from there.
    • ferriswheeljunky
    • By ferriswheeljunky 2nd Jul 18, 7:25 AM
    • 3 Posts
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    ferriswheeljunky
    I agree that's the spirit of the regulations. However, as worded, the right to a hotel when overnight acccomodation is required only materializes when the new flight is the next day which wasn't the case here.
    Originally posted by jpsartre

    Thanks for the replies, both! Yes, what I'm worried about is whether easyjet can rely on the letter of the Regulation here. It seems mad that they would have been obliged to put me up for a night in Rome, but could just abandon me at Gatwick overnight in the middle of the journey they're supposed to be arranging... But maybe that is in fact the case!



    My understanding is that my next step would be to take the claim to CEDR - is that right? If so, I'd be reluctant to shell out the fee unless I'm pretty confident of my case.


    Thanks again!
    • RibZed
    • By RibZed 2nd Jul 18, 11:14 AM
    • 26 Posts
    • 5 Thanks
    RibZed
    Ferris - there are no upfront fees for using CEDR. They will charge you 25 at the end if the adjudicator rules against you. Also, you need to be formally referred there by EJ or wait until 8 weeks after you first complained, whereas you can go to MCOL immediately if you wish.


    I would strongly suggest MCOL if you do develop more confidence in your case - the fee is payable up front (I think it's about 60 for claims up to 500 - but you can easily check this on-line) but compared to CEDR it is way more worthwhile. EJ rang me up to settle my MCOL claim and paid it out weeks quicker than the claims which went via CEDR.


    I would never use or recommend CEDR for airline ADR - they're a shambles IMHO.
    • jpsartre
    • By jpsartre 2nd Jul 18, 11:36 AM
    • 3,906 Posts
    • 2,431 Thanks
    jpsartre
    Thanks for the replies, both! Yes, what I'm worried about is whether easyjet can rely on the letter of the Regulation here. It seems mad that they would have been obliged to put me up for a night in Rome, but could just abandon me at Gatwick overnight in the middle of the journey they're supposed to be arranging... But maybe that is in fact the case!



    My understanding is that my next step would be to take the claim to CEDR - is that right? If so, I'd be reluctant to shell out the fee unless I'm pretty confident of my case.
    Originally posted by ferriswheeljunky

    I don't know about CEDR but I'd like to think a small claims court judge would see your point of view although obviously I cannot give any guarantees. How much money are you claiming for?
    • JPears
    • By JPears 2nd Jul 18, 7:26 PM
    • 4,609 Posts
    • 1,257 Thanks
    JPears
    Anyone got an email addy for the EJ team dealing with additional expenses. As you may expect, the official website form was useless and didm=nt ask the right questions or allow explanation. Bunch of cockwombles.
    Flying flybe in August, Jet2 in September.
    Could be an interesting/busy summer...
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Tyzap
    • By Tyzap 2nd Jul 18, 7:44 PM
    • 1,918 Posts
    • 822 Thanks
    Tyzap
    Anyone got an email addy for the EJ team dealing with additional expenses.
    Originally posted by JPears

    Try doing a search for 'email' in this thread. It brings up a few.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • JPears
    • By JPears 3rd Jul 18, 6:26 AM
    • 4,609 Posts
    • 1,257 Thanks
    JPears
    I've already tried that. Unfortunately the search facility doesn't allow me to limit to easyJet thread. Just the whole forum page !!!55358;!!!56596;
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • beckybarnard
    • By beckybarnard 3rd Jul 18, 10:27 AM
    • 11 Posts
    • 0 Thanks
    beckybarnard
    Hotel expense rejected for not booking through app
    Hi everyone,

    I had our flight from Paris cancelled on May 31st at 11pm after sitting for hours in the airport. It was cancelled due to weather conditions so no compensation is due but expenses should be.
    There were no easyJet support staff, just a stack of leaflets being handed out with the comment "you're on your own, we can't help" from the person closing up the desk. So we booked an hotel, Eurostar tickets and taxi's via the wonder of my smart phone but not through the easyJet app. because

    1.Nowhere was it suggested we need to, including on the leaflet we were given, 2.all around us people were desperately trying to book rooms and were struggling to find them.
    3.we needed a room for 3 as we had our 11 year old with us.
    4. we just wanted to get sorted out quickly after a long tiring day!


    Now easyJet have paid for the Eurostar, taxis and travel expenses but rejected the hotel and breakfast as it wasn't booked through their app.
    So finally, my question is:
    Can they legally reject a claim on that basis?


    Thank you for any assistance, experience or help anyone can give.
    Last edited by beckybarnard; 03-07-2018 at 10:55 AM.
    • Justice13075
    • By Justice13075 3rd Jul 18, 10:30 AM
    • 1,679 Posts
    • 563 Thanks
    Justice13075
    NO send them a letter before action and sue them.
    • Tyzap
    • By Tyzap 3rd Jul 18, 10:36 AM
    • 1,918 Posts
    • 822 Thanks
    Tyzap
    Hi everyone,

    Thank you for any assistance, experience or help anyone can give.
    Originally posted by beckybarnard
    Hi,

    It sounds like e restrictive practice which is completely wrong to me and the regulations, but if it's in their terms and conditions then possibly.

    To be on the safe side I would try to call the CAA and ask them for their opinion on it, if you search for their number online it should be possible to talk to someone.

    Please let us know how you get on.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
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