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    • NoviceAngel
    • By NoviceAngel 20th Jun 18, 9:58 PM
    • 2,153 Posts
    • 642 Thanks
    NoviceAngel

    @noviceangel what is the CoA case?
    Originally posted by jjpmaia
    If you look back a couple of pages in this thread you can (if you have the stamina?) read all about it.. Blanche V Easyjet

    It’s basically about knock on delays caused by weather issues.

    Some high profile, very competent lawyers are challenging a court ruling against their litigant (customer) in the CoA.
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!

    Hi, we’ve had to remove part of your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
    • Loopie-Lou
    • By Loopie-Lou 21st Jun 18, 9:59 PM
    • 1 Posts
    • 0 Thanks
    Loopie-Lou
    Cancelled flight
    I planned a event to celebrate my upcoming 40th birthday with 21 friends attending
    As I live abroad, we choose to fly to the uk but on our arrival at Gibraltar international airport (15/6/18) the visibility was poor due to lavente conditions. Approximately 1/2 hour after checking in and purchasing duty free goods we had a tannoy announcement that our flight was cancelled and we're to return our duty free for a refund and to make arrangments for refunds and the next available flight - NO FURTHER ANNOUNCEMENTS OR ASSISTANCE WAS GIVEN. Due to the location of Gibraltar there are flight diversions to m!laga. After managing to find another flight from another airline (Norwegian airlines) at another airport (m!laga) and having
    To purchase hotel rooms, as it was a 5am checkin the next morning, in total , after the wait In our airport, waiting for coaches to travel up the coast (2+1/2hr), where we had to switch to a train journey (45mins) to m!laga airport, then a 10 minute taxi ride as the hotel was just outside the airport it took just over 11hrs to do a journey that would normally take 2-2+1/2hrs.
    It was a 4am wake up call in the morning to check in at 5am finally taking off a couple of hits later.
    Arriving at our holiday destination around 2pm Saturday (16/6/18) around 24hrs later, consequently missing one night of my event where some friends could only attend my first night so I didn't get to see them at all
    We have contacted easyJet who said we will get a refund for our flights/accommodation/travel and food expenses but not compensation because it es due to weathers.
    My issue is, is that when flights are diverted, the normal protocol is to transfer passengers by coaches but we found out not long after our flight was cancelled that the diverted plane would not be waiting around for us to be transferred up so cancelled the flight and told us the diverted plane was actually cancelled and never left the uk. I have also been in touch with a passenger that was on the "cancelled" diverted flight and they were informed at 7am at Gatwick that the plane would not be landing so imo that was more than enough time to sort out transport instead of cancelling:
    This completely ruined my weekend event and altho we will be refunded, I feel we should be compensated for stress that could have easily been avoided, only if someone had done their
    Job correctly
    Please advise if we have a case for compo. T.I.A.
    • Tyzap
    • By Tyzap 21st Jun 18, 10:59 PM
    • 1,851 Posts
    • 794 Thanks
    Tyzap
    Hi Loopie-Lou,

    I've been waiting for you here...

    https://forums.moneysavingexpert.com/showpost.php?p=74429000&postcount=2990

    Please copy and paste you post onto the dedicated Easyjet thread where you will get an answer.

    Thanks.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • JaneHL
    • By JaneHL 22nd Jun 18, 12:49 PM
    • 6 Posts
    • 0 Thanks
    JaneHL
    Flight cancelled and rebooked with BA compensation
    Hi, I wonder if anyone can help. EJ cancelled our flight 4 hours before take off on a Friday and informed us we had to log on to their website to book ourselves onto another flight. The next available flight (by the time we got onto the website) was on the Monday morning which we couldn't take due to family and work commitments. We booked onto a BA flight for the Friday which happened to be Business Class. I have written to EJ using your templates asking for some kind of compensation however they have responded saying:


    "Having reviewed your claim, we are unable to repay any of the claimed costs under EU Regulation 261/2004. Please see a breakdown of your claim below and the reasons for non-payment.

    Alternate Carrier: We will not be able to reimburse your alternate carrier claim as you have taken a flight with another airline using business class.

    For more information on the payment of reasonable expenses in times of delays or cancellations please visit:
    at-the-airport/delay-and-cancellations


    Once again, we are sorry for the cancellation of your flight and look forward to welcoming you on board again soon."


    I've been through the Regulation and their website but cannot see anything that says about the change of flight class. Am I missing it somewhere, is there anything else I can do?


    Many thanks in advance for any advice.

    • legal magpie
    • By legal magpie 22nd Jun 18, 12:58 PM
    • 1,017 Posts
    • 429 Thanks
    legal magpie
    You certainly have a claim but you may have difficulty in persuading a Court to award compensation for business class, unless you tried every other alternative. It comes under the legal principle of mitigating one's loss. This means that where one party breaks a contract, the other, innocent party, has to keep her losses to a minimum. Were there no seats available in economy or with another airline apart from BA? If of course, there was no other option open to you (e.g you could have got a flight the following day but accommodation would have cost more) you may well win but don't expect Easyjet to pay without your taking them to Court. But you will need really compelling evidence.
    Last edited by legal magpie; 22-06-2018 at 1:01 PM.
    • JPears
    • By JPears 22nd Jun 18, 1:25 PM
    • 4,510 Posts
    • 1,232 Thanks
    JPears
    You should get at least what economy fare would have been. One difficulty would be establishing what ecomomy would have been as the fares fluctuate.
    You may also be due compensation under reg 261/2004 as your flight was cancelled.
    However we need alot more information:
    flight number, dates, times, departure/destination airport and the reason given for cancellation.
    Last edited by JPears; 22-06-2018 at 1:49 PM.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • JaneHL
    • By JaneHL 22nd Jun 18, 3:03 PM
    • 6 Posts
    • 0 Thanks
    JaneHL
    Hi legal magpie, thanks for responding. The business class flight was actually cheaper that the economy flight that went later that day. I searched on skyscanner for flights and the BA flight was the top one. As it was basically last minute there wasn't much availability on that day. We had a family commitment on the following day which is why we returned on the original day (Friday).
    • JPears
    • By JPears 22nd Jun 18, 3:05 PM
    • 4,510 Posts
    • 1,232 Thanks
    JPears
    If you can prove that the flight you took was cheaper than any alternative, you won't have a problem. But proof maybe the issue. As I said post up all your flight details to help us help you.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • JaneHL
    • By JaneHL 22nd Jun 18, 3:33 PM
    • 6 Posts
    • 0 Thanks
    JaneHL
    Hi JPears, thanks for responding. The letter I sent referred to the reg 261/2004 with all the flight information.


    Flight EZY8916
    Fri 1 June 2018
    09:20am
    Faro > Gatwick


    There wasnt a reason given for the cancellation, I received a text message saying 'We're sorry to inform you that your flight has been cancelled. You can transfer onto a new flight, arrange a hotel room or get a refund here: easyjet . com / 8916.'
    Thanks
    • Justice13075
    • By Justice13075 22nd Jun 18, 4:02 PM
    • 1,609 Posts
    • 547 Thanks
    Justice13075
    Firstly EuClaim says you are due 400euro per person for the cancellation. What was the difference in price between your EasyJet flight and the BA flight? It would really help your cause if you could find out what the economy price was on the aircraft you flew home on.
    • JaneHL
    • By JaneHL 22nd Jun 18, 4:40 PM
    • 6 Posts
    • 0 Thanks
    JaneHL
    Hi Justice13075, thanks for responding. The difference in price was around £500. I have contacted BA regarding the cost of the economy flight and will post this once I receive it. Many thanks.
    • BillyBills
    • By BillyBills 22nd Jun 18, 6:30 PM
    • 25 Posts
    • 30 Thanks
    BillyBills
    Is it the same for Ryanair as Easyjet?
    • Justice13075
    • By Justice13075 22nd Jun 18, 7:22 PM
    • 1,609 Posts
    • 547 Thanks
    Justice13075
    What are your circumstanes
    • legal magpie
    • By legal magpie 22nd Jun 18, 10:51 PM
    • 1,017 Posts
    • 429 Thanks
    legal magpie
    One big difference between RyanAir and Easyjet is that RyanAir is an Irish company and you can't sue them in the normal way in the UK courts. Another is that RyanAir don't even pretend to be interested in customer service.
    • Goodisonbabe
    • By Goodisonbabe 24th Jun 18, 4:27 PM
    • 2 Posts
    • 0 Thanks
    Goodisonbabe
    Hi all, I!!!8217;ve had a claim rejected for compensation by easyJet for my flight that was cancelled from Barcelona to Bristol on 10 June. The reason given on the app in the day was due to staff having gone over hours due to earlier delays because of French air traffic controllers but they!!!8217;re rejection is saying that this is the reason and they!!!8217;re not liable. Is it worth taking it further?
    • Justice13075
    • By Justice13075 24th Jun 18, 5:03 PM
    • 1,609 Posts
    • 547 Thanks
    Justice13075
    As Bobby Ball would say (if you're old enough to remember Cannon & Ball) The Little Liars. Download Vaubans guide read and get claiming
    • Goodisonbabe
    • By Goodisonbabe 24th Jun 18, 11:46 PM
    • 2 Posts
    • 0 Thanks
    Goodisonbabe
    Thanks for that, interesting read. Will certainly take it further.
    • Chrisabian
    • By Chrisabian 25th Jun 18, 11:11 AM
    • 13 Posts
    • 0 Thanks
    Chrisabian
    How quick are Easyjet to settle claims? Been waiting two weeks now, both compensation checker sites (Bott, EUClaim) tell me I'm due back £350 per person for our 4 hour 5 minute delay from Stansted to Dalaman on 1st June. Worth chasing them up or is it normal to wait a while?
    • Caz3121
    • By Caz3121 25th Jun 18, 11:23 AM
    • 11,752 Posts
    • 7,670 Thanks
    Caz3121
    Worth chasing them up or is it normal to wait a while?
    Originally posted by Chrisabian
    It says 28 days on their website so I would wait until that is passed before chasing

    To make a claim for EC261 compensation please complete our online EC261 compensation form. One of our team of specialists will come back to you within approximately 28 days to confirm whether or not you are eligible for compensation.
    • TClarke
    • By TClarke 25th Jun 18, 12:14 PM
    • 1 Posts
    • 0 Thanks
    TClarke
    Hi there not familiar with this site but i need help
    I was going on holiday with a former friend and long story short...

    EasyJet sent a message to me saying flights have been cancelled so i can have a refund
    My friend paid for the flight and i gave her my half of the money which is only 80 quid
    so i told her i want my half back because im entitled to my refund
    This mug is now refusing to give me back my money as EasyJet put the refund back to her card
    She keeps lying about the refund and claims it has been done, now shes says her mum (who lives in Austrailia) did the refund and she will not give me my money back until her mum gets in contact with her

    I have only a few days to get my money back as she is now returning to Oz as her visa is expiring

    Im fed up with her lies and just want my money back she is refusing to give it back, it is not her money its mine she says she will pay me back, but its been over a month now and now she has decided to block me from contacting her, she is not going return my money, im sick of the lies now
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