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    • Tyzap
    • By Tyzap 3rd Mar 18, 7:22 PM
    • 1,755 Posts
    • 755 Thanks
    Tyzap
    I'm sorry I don't know what happened to the others .

    All I got was a text that says

    "Unfortunately we are unable to provide you transport to Munich airport for your flight on 1st January. Please make alternative arrangements and retain all receipts to claim the expenses back through our easyJet customer service team. We are extremely sorry for any inconvenience caused"

    If they provided transport to the airport from the hotel I wouldn't have taken a taxi.
    Originally posted by naf123
    Hi naf123,

    Your text message is invaluable.

    Send them a LBA and include a printed copy of the text. If they don't then agree to repay your costs, issue MCOL proceedings. They cannot possibly defend such a slam dunk case.

    For details of an LBA and MCOL read Vaubans great guide, just follow the details below.

    Good luck.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • P32rvs
    • By P32rvs 4th Mar 18, 2:42 PM
    • 1 Posts
    • 1 Thanks
    P32rvs
    LTN-ALC July 2017
    Thanks for the information, MSE. Our claim against Easyjet for a flight delayed for 14 hours has finally been found in our favour by the adjudicator appointed by CEDR, even though Easyjet tried to deny culpability, firstly because of weather conditions, then air traffic control delays causing crew to be out of hours, completely different reasons to those we were given by ground crew at the airport. Well worth the wait.
    • badskindollheart
    • By badskindollheart 4th Mar 18, 5:00 PM
    • 217 Posts
    • 305 Thanks
    badskindollheart
    Can anyone offer advice please?

    I was on EasyJet flight EZY1806 from Keflavik to Manchester on Monday 26 Feb, which was delayed for 4.5 hours.

    On the morning of the flight I received an email advising the flight was being operated by EasyJet Europe Airlines rather than EasyJet (uk?)

    When we arrived the flight boards showed delays of 2 hours, although all other EasyJet flights were operating as normal. Neither the weather in KEF or MAN was bad.

    On checking the EasyJet tracker they stated the delay as being due to congestion. Then later stated that bad weather was “expected”.

    When we finally departed the crew told us several times that the flight was delayed du to adverse weather, then told us the pilot had come in on his day off and the crew were working into ‘contingency’ hours.

    I’m wondering if they actually didn’t have crew available as the planned flight was changed to EasyJet Europe? I’m unsure whether to try claiming for compensation as I feel like they’ll just cite adverse weather, which they seemed to be pushing on the plane.

    I took screenshots of the departure screens and the EasyJet tracker for evidence.

    Any advice is appreciated & apologies for the long post x
    I am Doll Parts
    Bad Skin, Doll Heart
    • legal magpie
    • By legal magpie 4th Mar 18, 5:21 PM
    • 975 Posts
    • 416 Thanks
    legal magpie
    Sounds like operational reasons to me. I'd carry on with your claim
    • EAurelie
    • By EAurelie 4th Mar 18, 8:49 PM
    • 4 Posts
    • 0 Thanks
    EAurelie
    Hello,

    Hope that you can help. Bristol airports flights were cancelled on the 22/12 and that day fall into the category of "exceptional circumstances".

    My flight was on the 23/12 but was cancelled just a few hours before departure. We then had to book another flight online very quickly with easyjet. Easyjet denied us compensation because they said it fall under the exceptional circumstances.

    The 23/12 ran as normal only a few flights were cancelled. I’ve emailed Bristol airport to confirm if the 23/12 fall into the same category but I haven’t received a response.

    What shall I do next?
    Wait for Bristol airport’s answer to be able to make a complain with the CAA ensuring that I won’t have to pay £25 if it doesn’t go through or get back to easyjet?

    I haven’t ask easyjet any refund or put any other claims such as car hire as we landed in Paris instead of Lyon.

    Thanks for your help.
    • loadsacash
    • By loadsacash 6th Mar 18, 1:24 PM
    • 529 Posts
    • 362 Thanks
    loadsacash
    Hi

    I was going to fly to Bristol last weekend from Edinburgh and of course my flight to Bristol was cancelled and I am able to get the flight re-routed or refunded.

    The problem that I have is that the flight home was not cancelled can I get that flight refunded too? I have tried to contact EasyJet though their Facebook page but have not had response.
    Treat everyday as your last one on earth! and one day you will be right.
    • jpsartre
    • By jpsartre 6th Mar 18, 1:27 PM
    • 3,620 Posts
    • 2,287 Thanks
    jpsartre
    Was it on the same booking? If so, yes.
    • EAurelie
    • By EAurelie 16th Mar 18, 7:37 AM
    • 4 Posts
    • 0 Thanks
    EAurelie
    Can anyone help me?
    Hello,

    Hope that you can help. Bristol airports flights were cancelled on the 22/12 and that day fall into the category of "exceptional circumstances".

    My flight was on the 23/12 but was cancelled just a few hours before departure. We then had to book another flight online very quickly with easyjet. Easyjet denied us compensation because they said it fall under the exceptional circumstances.

    The 23/12 ran as normal only a few flights were cancelled. I’ve emailed Bristol airport to confirm if the 23/12 fall into the same category but I haven’t received a response.

    What shall I do next?
    Wait for Bristol airport’s answer to be able to make a complain with the CAA ensuring that I won’t have to pay £25 if it doesn’t go through or get back to easyjet?

    I haven’t ask easyjet any refund or put any other claims such as car hire as we landed in Paris instead of Lyon.

    Thanks for your help.
    Originally posted by EAurelie
    • jpsartre
    • By jpsartre 16th Mar 18, 8:01 AM
    • 3,620 Posts
    • 2,287 Thanks
    jpsartre
    Can anyone help me?
    Originally posted by EAurelie
    Why was your flight cancelled? That will determine whether you have a valid claim for compensation.
    • Tyzap
    • By Tyzap 16th Mar 18, 8:51 AM
    • 1,755 Posts
    • 755 Thanks
    Tyzap
    You don't give much detail so it's difficult to be precise but many Easyjet and Ryanair flights were operating normally on 23rd.

    Looks like a possible operational or tec decision.

    Put your flight details into a couple of online flight delay calculators to see what they think.

    Good luck.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • sallyorchid
    • By sallyorchid 20th Mar 18, 2:16 PM
    • 5 Posts
    • 0 Thanks
    sallyorchid
    I was with 6 friends, all booked separately, when our flight was cancelled on Sunday because of snow. We were re-booked on another route and told to keep receipts for all expenses. Among other things I paid for a taxi to get 5 of us from Gatwick to Bristol (where we'd originally flown from). On the form it says if you add other names to the claim form they then can't claim anything for themselves. But if I just claim the taxi in my name it says taxi for 5 people on the receipt. Any advice welcome thanks - tried to call Easyjet but they're inundated.
    • NoviceAngel
    • By NoviceAngel 20th Mar 18, 2:31 PM
    • 2,150 Posts
    • 639 Thanks
    NoviceAngel
    Well I would send all your friends a copy of the receipt and claim 1/5 of the journey each , I trust you shared the costs. If you yourself paid for the taxi for your group then claim the entire costs and explain in a covering letter, that you are claiming the taxi fare on behalf of your friends as you paid for it.

    Tell us a bit more about the reason for the delay, it sounds as though it was on the return part of your flight, if so, was the dealy caused by a knock on weather delay from the previous outward flight ? You might be due compensation as well as duty of care under EC261/2004.

    Cheers

    NoviceAngel
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!

    Hi, we’ve had to remove part of your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
    • sallyorchid
    • By sallyorchid 20th Mar 18, 3:17 PM
    • 5 Posts
    • 0 Thanks
    sallyorchid
    Thanks @NoviceAngel. I paid for all the taxi cost on my credit card. The delay was caused by snow. It was our return flight, from Geneva to Bristol and the flight was cancelled about 7 hours before it was due to leave as Bristol airport had been shut. They put us on a flight from Basel to Gatwick 24 hours later so we had to get a train to Basel too. They did put us up in a nice hotel in Geneva and paid for our evening meal but told us to keep all other receipts and claim.
    • NoviceAngel
    • By NoviceAngel 20th Mar 18, 3:21 PM
    • 2,150 Posts
    • 639 Thanks
    NoviceAngel
    If Bristol was completely shut down due to ATC (air traffic control) then you are unlikely to get any extra compensation but if the delay was due to weather at Bristol then you may well be entitled to more, I can do a bit of digging if you can post the flight number and the date concerned.
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!

    Hi, we’ve had to remove part of your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
    • sallyorchid
    • By sallyorchid 20th Mar 18, 7:19 PM
    • 5 Posts
    • 0 Thanks
    sallyorchid
    Thanks very much NoviceAngel. The return flight was EZY6160 Sunday 18th March due to leave Geneva at 21.05 for Bristol. I wasn't expecting extra compensation though it would be nice, my main concern was to make sure I could get back all the money it cost to get to Basel from Geneva, and Gatwick to Bristol. EasyJet sent a text at 1.35pm on 18th saying the flight had been cancelled but didn't state a reason. We presumed it was snow as we looked online and saw that Bristol had been closed earlier in the day.
    Last edited by sallyorchid; 20-03-2018 at 7:23 PM.
    • NoviceAngel
    • By NoviceAngel 20th Mar 18, 7:34 PM
    • 2,150 Posts
    • 639 Thanks
    NoviceAngel
    Bott & Co say your entitled to 250 Euro per passenger, nothing ventured nothing gained.

    You could follow Vaubans guide and start proceedings yourself or use a reputable NWNF Solicitors they would take roughly 25% of any compensation. I and others have been posting in the Jet2 thread about knock on weather delays, so plenty of advice on the last few pages of that thread.

    Good luck

    NoviceAngel
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!

    Hi, we’ve had to remove part of your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
    • RibZed
    • By RibZed 22nd Mar 18, 9:50 PM
    • 26 Posts
    • 5 Thanks
    RibZed
    So I've received a response from CEDR to my complaint; they upheld one element but said the second element was outside what they could deal with as a complaint within their scheme rules.

    They upheld the fact that the case should not have reached an adjudicator without first seeking permission from the other 2 claimants that I could represent them. This wasted substantial time and led to the adjudicator throwing them out - so this was an admin error. They have waived the charge for my 'unsuccessful case' and offered to compensate me instead.

    The second element was around the adjudicator not using powers to seek evidence and therefore just letting the ADR process fail too easily. Whilst I understand why this can't be handled as a complaint, it worries me how they actually learn lessons to improve ADR for other passengers.

    Their response was reasonable...I just hope they are learning lessons from the process itself though.

    In terms of my 3 cases, my one is now in the MCOL system and the other 2 are back with CEDR as individual cases.

    And yes....before anyone asks...I did upload all the receipts
    • NoviceAngel
    • By NoviceAngel 23rd Mar 18, 7:16 AM
    • 2,150 Posts
    • 639 Thanks
    NoviceAngel
    ADR what a waste of time IMHO

    MCOL has always been the correct route and still is.
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!

    Hi, we’ve had to remove part of your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
    • RibZed
    • By RibZed 23rd Mar 18, 1:00 PM
    • 26 Posts
    • 5 Thanks
    RibZed
    Very difficult to disagree with your HO following my first experience NA!


    I'm willing to give it a second try but no more after this if it fails me again.....
    • badskindollheart
    • By badskindollheart 24th Mar 18, 8:49 AM
    • 217 Posts
    • 305 Thanks
    badskindollheart
    So, EasyJet have rejected our claim on the below on the grounds of
    “Other Airport Restrictions” with no other explanation whatsoever. Is it worth continuing?


    Can anyone offer advice please?

    I was on EasyJet flight EZY1806 from Keflavik to Manchester on Monday 26 Feb, which was delayed for 4.5 hours.

    On the morning of the flight I received an email advising the flight was being operated by EasyJet Europe Airlines rather than EasyJet (uk?)

    When we arrived the flight boards showed delays of 2 hours, although all other EasyJet flights were operating as normal. Neither the weather in KEF or MAN was bad.

    On checking the EasyJet tracker they stated the delay as being due to congestion. Then later stated that bad weather was “expected”.

    When we finally departed the crew told us several times that the flight was delayed du to adverse weather, then told us the pilot had come in on his day off and the crew were working into ‘contingency’ hours.

    I’m wondering if they actually didn’t have crew available as the planned flight was changed to EasyJet Europe? I’m unsure whether to try claiming for compensation as I feel like they’ll just cite adverse weather, which they seemed to be pushing on the plane.

    I took screenshots of the departure screens and the EasyJet tracker for evidence.

    Any advice is appreciated & apologies for the long post x
    Originally posted by badskindollheart
    I am Doll Parts
    Bad Skin, Doll Heart
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