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    • JPears
    • By JPears 21st Jun 18, 10:43 AM
    • 4,175 Posts
    • 1,136 Thanks
    JPears
    Porn bear sounds more interesting
    Originally posted by legal magpie
    the mind boggles...
    Don't "poke" the bear?
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • PomBear
    • By PomBear 21st Jun 18, 2:21 PM
    • 148 Posts
    • 38 Thanks
    PomBear
    Dave - In light of Tyzapís post, could it be that the person you spoke to was unaware of this particular case? Perhaps itís worth chasing again...
    • Dave45040
    • By Dave45040 21st Jun 18, 5:13 PM
    • 6 Posts
    • 2 Thanks
    Dave45040
    Dave - In light of Tyzap!!!8217;s post, could it be that the person you spoke to was unaware of this particular case? Perhaps it!!!8217;s worth chasing again...
    Originally posted by PomBear
    The person I spoke to on Monday apparently checked my 'file' and then said that, as they were aware that Jet2 had settled a claim last week (for the same flight), they would now send a request to Jet2 for them to pay out for me. I would have thought that, as soon as they knew that someone had been successful, they would automatically send off the request, and not wait for me to instigate it by calling up to get a progress check (which I only did as I new POMBEAR - had been successful). The cynical side of me thinks that maybe they were hanging onto the coat-tails of another passenger on this flight (they could easily find out from here that someone else was 'seemingly' doing all the work for them), something which I (as well as anyone else) could have done myself, for free.

    Apart from their acknowledgment of the claim I have never received any correspondance / update from them, in fact the only time I have had an update is when I previously called in to see if there was any news. Even on Monday, when I was told they would send the request to settle to Jet2, I was told I would get a copy of the request by e-mail - but as yet this has not arrived.

    Don't get me wrong, I instructed Bott & Co (on behalf of the 6 of us) in full knowledge of the costs etc. - but I did also expect them to be a lot more pro-active than it looks like they may have been.
    Last edited by Dave45040; 21-06-2018 at 5:19 PM. Reason: information
    • PomBear
    • By PomBear 21st Jun 18, 5:49 PM
    • 148 Posts
    • 38 Thanks
    PomBear
    the mind boggles...
    Don't "poke" the bear?
    Originally posted by JPears
    I might growl!
    • PomBear
    • By PomBear 21st Jun 18, 10:06 PM
    • 148 Posts
    • 38 Thanks
    PomBear
    Looking for some help
    We were delayed traveling out form Leeds to Malaga by over 6 hours . The plane apparently had a technical fault which was not reparable. We were then bussed to Manchester,on the hottest day of the year, but admittedly provided with a food voucher. The plane left at 4pm not 09:35 and I completed the Resolver forms whilst still away I was pretty sure Jet2 would be paying out. I now realise it may not be plane sailing, but I have done as asked and submitted via post all documentation . They signed for this and acknowledged in a letter dated 31/5
    In that letter , they said it would take some considerable time to investigate fully .
    I m unsure how long to give, I know I need to give them a reasonable amount of time before next step
    Could do wi th advice on time and what the next step is ? I m sure you ll be able to assist though it does sound like I may need to be ready to fight.
    There were apparently 235 people on the flight so would be great to know if any are reading on here . I do know as we finally boarded a number of people were planning to claim. And I do hope people do . For us a 4 pm flight would have considerably cheaper, but I booked the early flight as we had 100 plus miles to travel and we ended up getting there at 11:45pm exhausted instead of enjoyed the festival for the afternoon and evening,
    All advice appreciated
    Originally posted by PM49
    To give you some ideas around timing: I sent my first claim to Jet2 and it was acknowledged on 31 August. Subsequent letter denying claim was dated 18 September. I then issued an
    NBA (read Vaubanís guide - donít end up playing letter ping-pong). They acknowledged this within a week or so, dated 27 October. Jet2 then responded, again, denying my claim with some ridiculous case law (county court so not binding). This was dated 20 November, but it didnímatter at that point, I issued proceeding at around two weeks after their acknowledgment - so mid November. What I would say is,donít hang around. If you have a case, go for it. If it appears complex, then consider a NWNF. If Jet2 insist on defending, expect to go to court. They may not settle until they get your witness statement. You need to think about how well you can put this together. If itís straightforward, then DIY it. If itís slightly complicated (and it is possible to DIY it, I did), this will come down to how much time you have to spend researching and drafting a watertight argument, and how confident you feel. The devil is in the detail. I spent hours and hours putting together my witness statement. It ran to 10 pages of A4!
    Last edited by PomBear; 21-06-2018 at 10:10 PM.
    • PM49
    • By PM49 21st Jun 18, 10:35 PM
    • 31 Posts
    • 8 Thanks
    PM49
    Well .. I was totally shocked today .. within the 28 days, I came home today to a letter from Jet2..
    Having spent time last night gearing myself up to the Next advised step .. I find myself n my mat a lovely letter .. Legal Angel you ll be impressed jet 2 used your words nearly

    .... I was sorry sorry to read your flight was delayed and please accept my apologies for any inconvenience caused .
    Heading for the bank tomorrow with the cheques

    Thanks all . Hopefully others are going to get whatís due too
    • PomBear
    • By PomBear 21st Jun 18, 11:00 PM
    • 148 Posts
    • 38 Thanks
    PomBear
    Excellent - perhaps Jet2 are turning a page? We can but hope!
    • PM49
    • By PM49 21st Jun 18, 11:02 PM
    • 31 Posts
    • 8 Thanks
    PM49
    And PomBear it may all be down to your tenacity
    • Tyzap
    • By Tyzap 21st Jun 18, 11:07 PM
    • 1,635 Posts
    • 714 Thanks
    Tyzap
    Excellent - perhaps Jet2 are turning a page? We can but hope!
    Originally posted by PomBear
    I doubt J2 are changing in any way.

    This case was un-defendable, even by them. Perhaps it proves they learnt an expensive lesson at the supreme court, that technical faults are not an EC
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • PomBear
    • By PomBear 21st Jun 18, 11:22 PM
    • 148 Posts
    • 38 Thanks
    PomBear
    PM49 - no, not down to my tenacity. Take note of what Tyzap has said... He is far more knowledgeable than I am.

    One of the things I would say is that Jet2 have entered the holiday market. For booked holidays that binds them to ATOL and ABTA, there is reputation and other repercussions to consider. When you have a plane load of holiday makers on one of your flights, it may shift the boundaries around whether the airline is willing to sub-charter an alternative. Unhappy holiday makers on a package wonít use a company again if they lose a substantial chunk of their holiday...
    Last edited by PomBear; 21-06-2018 at 11:31 PM.
    • JPears
    • By JPears 22nd Jun 18, 8:52 AM
    • 4,175 Posts
    • 1,136 Thanks
    JPears
    PM49 - no, not down to my tenacity. Take note of what Tyzap has said... He is far more knowledgeable than I am.

    One of the things I would say is that Jet2 have entered the holiday market. For booked holidays that binds them to ATOL and ABTA, there is reputation and other repercussions to consider. When you have a plane load of holiday makers on one of your flights, it may shift the boundaries around whether the airline is willing to sub-charter an alternative. Unhappy holiday makers on a package wonít use a company again if they lose a substantial chunk of their holiday...
    Originally posted by PomBear
    Doesn't stop TUI denying/not paying a huge amount of claims....
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • PomBear
    • By PomBear 22nd Jun 18, 9:08 AM
    • 148 Posts
    • 38 Thanks
    PomBear
    Thatís true....

    I am sure he will post in time, but I believe NoviceAngelís most recent Jet2 flight operated on time. It was not, however, a Jet2 plane or crew!
    • Dave45040
    • By Dave45040 22nd Jun 18, 5:28 PM
    • 6 Posts
    • 2 Thanks
    Dave45040
    Just an update - I have today had an e-mail from Bott & Co, which said:

    'We're writing to let you know that we have looked into the current status of your claim and feel that the best thing to do now is to issue court proceedings against the airline. The necessary documents have been prepared and these have been sent to the court for issuing.

    We'll update you by email when we receive their response'
    .


    Looks to me they have been sitting on my claim, waiting for a lead from others.
    • PM49
    • By PM49 23rd Jun 18, 3:32 PM
    • 31 Posts
    • 8 Thanks
    PM49
    Well ..all, I am risking the same flight 3 weeks tomorrow.
    Hoping it!!!8217;s on time but if not I shall pursue .
    I certainly would not have backed off, the claim was indefensible - well I think so but happy with the conclusion . Hope others on the same flight were paid out too
    Good luck to all on here and of course thank you for help and support
    • Tyzap
    • By Tyzap 23rd Jun 18, 3:36 PM
    • 1,635 Posts
    • 714 Thanks
    Tyzap
    LS887 and LS888 MAN-PRG 27/5/18
    Was anyone on either of the above delayed flights?

    Both the outbound and inbound flights were delayed, the outbound circled for about 20 minutes before landing at Prague.

    The return to Manchester didn't arrive until the early hours of the morning.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • byantineuk
    • By byantineuk 7th Jul 18, 2:00 PM
    • 2 Posts
    • 1 Thanks
    byantineuk
    Flight LS552 27/05/18
    Put in a claim for flight LS552 from Almeria to Newcastle which was delayed by 7 and a half hours due to the incoming flight LS551 returning to Newcastle shortly after taking off due to a technical faliure and having to wait for a replacement aircraft to fly from Newcastle to Almeria. Had a surprise this morning when we received a letter with cheques and an apology. Was expecting to have to put up a fight after reading previous posts on this forum and the problems many have had in claiming.
    • Justice13075
    • By Justice13075 7th Jul 18, 2:09 PM
    • 1,423 Posts
    • 514 Thanks
    Justice13075
    Well done, did you get 400euro per passenger?
    • NoviceAngel
    • By NoviceAngel 7th Jul 18, 2:11 PM
    • 2,102 Posts
    • 629 Thanks
    NoviceAngel
    A good result for you byantineuk.

    I think when itís soo obviously their fault, life is a little easier than years before, but thatís due to our fights and the constant pressure we keep them under.
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!

    Hi, weíve had to remove part of your signature. If youíre not sure why please read the forum rules or email the forum team if youíre still unsure - MSE ForumTeam
    • JPears
    • By JPears 7th Jul 18, 5:54 PM
    • 4,175 Posts
    • 1,136 Thanks
    JPears
    Yes the del A y TEAM!
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • byantineuk
    • By byantineuk 7th Jul 18, 7:32 PM
    • 2 Posts
    • 1 Thanks
    byantineuk
    It was the full 400euros. Cheques were for £354.56
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