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    • NoviceAngel
    • By NoviceAngel 14th Mar 18, 8:58 AM
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    NoviceAngel
    But that may be harsh on the airlines?
    Originally posted by JPears
    Really ? I don’t think so, and just when I’m thinking about asking you to represent me, when Jet2 refuse my claim.
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!

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    • JPears
    • By JPears 14th Mar 18, 9:05 AM
    • 3,674 Posts
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    JPears
    Is there an emoji for sarcasm?
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • jpsartre
    • By jpsartre 14th Mar 18, 12:05 PM
    • 3,159 Posts
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    jpsartre
    With the wording of the regulation, it could even be argued that bad weather is not always a definite EC.
    The regualtion states "may", not is. May is a very ambiguous word..expressing possibility.
    Originally posted by JPears
    Just speculating here but I wonder if the "may" is in there because some of the other examples mentioned need not be extraordinary. For instance, political instability need not be extraordinary.
    • Tyzap
    • By Tyzap 14th Mar 18, 1:48 PM
    • 1,378 Posts
    • 637 Thanks
    Tyzap
    Extract from Botts website...

    Is Bad Weather an Extraordinary Circumstance?

    Bad weather is not always an extraordinary circumstance, despite what an airline might tell you when you try to claim direct from them.

    In fact, the only time weather is an extraordinary circumstance is when:

    The flight in question is directly affected by 'freak' or 'wholly exceptional' weather.
    Air Traffic Control decides to reduce flow rates due to bad weather. For example, if ATC decides only 20 planes an hour can land as opposed to the usual 45 planes an hour, that would be an extraordinary circumstance.
    Air Traffic Control decides to delay a flight, and this causes a knock-on effect to flights throughout the day.
    An airport is closed because of bad weather.
    Last edited by Tyzap; 14-03-2018 at 1:51 PM.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • NoviceAngel
    • By NoviceAngel 14th Mar 18, 2:01 PM
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    NoviceAngel
    Extract from Botts website...

    Is Bad Weather an Extraordinary Circumstance?

    Bad weather is not always an extraordinary circumstance, despite what an airline might tell you when you try to claim direct from them.

    In fact, the only time weather is an extraordinary circumstance is when:

    The flight in question is directly affected by 'freak' or 'wholly exceptional' weather.
    Air Traffic Control decides to reduce flow rates due to bad weather. For example, if ATC decides only 20 planes an hour can land as opposed to the usual 45 planes an hour, that would be an extraordinary circumstance.
    Air Traffic Control decides to delay a flight, and this causes a knock-on effect to flights throughout the day.
    An airport is closed because of bad weather.
    Originally posted by Tyzap
    https://youtu.be/4VCH2h9EM2s

    If you skip the first 10 minutes, Coby describes exactly the same.
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    • jpsartre
    • By jpsartre 14th Mar 18, 3:33 PM
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    jpsartre
    Bott and Co say a lot of things that should be taken with a grain of salt.
    • NoviceAngel
    • By NoviceAngel 14th Mar 18, 4:01 PM
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    NoviceAngel
    Bott and Co say a lot of things that should be taken with a grain of salt.
    Originally posted by jpsartre
    Im generally not a supporter of Bott & Co for straight forward flight dealy claims. The whole ethos of these forums is the DIY route, but could you say that the Ronald Huzar case and that the Allen case (that I personally went to witness in Liverpool) could not have been successful without legal help? These cases helped cement success for individuals via the DIY route. Thats where we step in.

    For complicated or difficult cases I wouldt hesitate to recommend a firm of Solicitors that specialise in flight delay claims.

    Sometimes you just need help from experts that do this sort of thing 12 hours a day ...
    Last edited by NoviceAngel; 14-03-2018 at 4:34 PM. Reason: Flaming apostrophe numbers again
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    • jpsartre
    • By jpsartre 14th Mar 18, 4:09 PM
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    jpsartre
    I have no problem with Bott and Co and have used their services several times. However, I think they overplay the circumstances under which passengers can realistically hope to gain compensation.
    • NoviceAngel
    • By NoviceAngel 14th Mar 18, 4:19 PM
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    NoviceAngel
    I have no problem with Bott and Co and have used their services several times. However, I think they overplay the circumstances under which passengers can realistically hope to gain compensation.
    Originally posted by jpsartre
    But since they do this on a NWNF basis, then theres no harm done if a difficult case is lost, or dismissed in its infancy.
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!

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    • jpsartre
    • By jpsartre 14th Mar 18, 7:18 PM
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    jpsartre
    But since they do this on a NWNF basis, then theres no harm done if a difficult case is lost, or dismissed in its infancy.
    Originally posted by NoviceAngel
    No harm at all.
    • NoviceAngel
    • By NoviceAngel 16th Mar 18, 5:07 PM
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    NoviceAngel
    Just a brief update to my case, both CAA and J2 have now have simply acknowledged receipt of my correspondence.
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    • JPears
    • By JPears 16th Mar 18, 6:09 PM
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    JPears
    Thats all you've got after 9 days, an acknowledgement?
    Send your NBA...
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • NoviceAngel
    • By NoviceAngel 16th Mar 18, 6:15 PM
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    NoviceAngel
    Thats all you've got after 9 days, an acknowledgement?
    Send your NBA...
    Originally posted by JPears

    Trust me im working on that!

    Im striving to get the team back in action, buy a new suit JP, put it on my tab and get ready for court.
    Last edited by NoviceAngel; 16-03-2018 at 7:56 PM. Reason: Silly apostrophe problem
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    • Gresteg
    • By Gresteg 21st Mar 18, 7:22 PM
    • 2 Posts
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    Gresteg
    Hi,
    I am new to this forum and need help on how to reply a claim rejection from jet2 please?
    They are claiming amongst other factors that my flight was delayed due to the plane missing an earlier air traffic control slot.
    i was delayed around 4hours in total and assumed that I would be due some flight compensation?
    The Uk and Europe had experienced Snow that day which caused some disruptions.
    Other factors that they are claiming delayed the flight are de-icing the wings, a small technical issue that they claim only took 16 mins to resolve ( i was sat over the wing and the engineers where working for longer than that), also as we where sat on the plane some 2 hours and only had a small cup of water one passenger was sick and walked off the plane which resulted in another baggage check.

    Thanks
    • NoviceAngel
    • By NoviceAngel 21st Mar 18, 8:23 PM
    • 2,034 Posts
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    NoviceAngel
    Hi Gresteg,


    None of which are a genuine EC!


    If you look at the last few pages of this forum, you will see plenty of info surrounding your situation. The first thing I would do is put your flight through Botts calculator and also EUClaim. Read Vaubans guide then decide if you want to take J2 on yourself or use a good NWNF solicitor. Youll get plenty of help in here whichever route you go down.

    Good luck,

    NoviceAngel
    Last edited by NoviceAngel; 21-03-2018 at 8:32 PM.
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    • NoviceAngel
    • By NoviceAngel 24th Mar 18, 2:44 PM
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    NoviceAngel
    Thank you for your letter of 10 March 2018 regarding your cancelled Jet2.com flight.

    I was sorry to hear about the disruption that you and your partner had to endure, but we are unable to take up your claim. This is because, following discussions between the European Commission and other National Enforcement Bodies (NEBs), it was agreed that complaints falling within the scope of Regulation (EC) 261/2004 are handled by the NEB in the country where the disruption occurred.

    To take your complaint forward, you will need to contact the NEB in France at the below address:

    Direction generale de l’aviation civile (DGAC)
    Direction du transport aerien
    Mission du Droit des passengers
    Bureau des passengers aeriens
    50, Rue Henry Farman
    FR - 75720
    PARIS cedex 15
    France

    I hope this information is helpful but please let me know if you require further clarification.

    Yours Sincerely

    Andrew Haines
    CHIEF EXECUTIVE
    by CAA
    NBA now sent to Jet2
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!

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    • legal magpie
    • By legal magpie 24th Mar 18, 3:41 PM
    • 868 Posts
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    legal magpie
    Good example of an airline continuing to evade its responsibilities. Given that they still refuse to join an ADR scheme, I trust you have copied the reply to the CAA.
    • Gresteg
    • By Gresteg 27th Mar 18, 7:07 PM
    • 2 Posts
    • 0 Thanks
    Gresteg
    Thankyou Noviceangel,
    I have run my claim through botts and they say I have a claim, despite jet 2 saying I don!!!8217;t. Would you recommend using them? Obviously I would prefer to do it myself and claim my full entitlement, but even after reading pages of posts on here etc I really don!!!8217;t know how to respond to their rejection letter, could you advise please?

    In short the 4 hour delay: jet2 claiming the flight was delayed to !!!8220;late arrival of the aircraft into Manchester following its operation of an earlier route. The aircraft was was late as a result of air traffic control slot and the requirement of the aircraft to be de-iced. A prior inspection also took approximately 16 mins and a 30 min delay due to an unruly passenger!!!8221;

    Many thanks
    • legal magpie
    • By legal magpie 27th Mar 18, 11:17 PM
    • 868 Posts
    • 382 Thanks
    legal magpie
    The advantage of using Botts is that they will do everything for you and they don't win it won't cost you anything. The downside is that if you do win, you will lose a slice of your compensation. Peace of mind comes at a price. A good compromise is to send Jet2 a LBA ( sometimes called an NBA) and if they dig their heels in, then to instruct Botts.
    Download and read Vauban's guide first.
    • NoviceAngel
    • By NoviceAngel 28th Mar 18, 9:28 AM
    • 2,034 Posts
    • 608 Thanks
    NoviceAngel
    Thankyou Noviceangel,
    I have run my claim through botts and they say I have a claim, despite jet 2 saying I don!!!8217;t. Would you recommend using them?
    Originally posted by Gresteg
    I agree with Legal Magpie, I would read Vaubans guide and issue the NBA yourself.

    If you feel confident that you could take Jet2 on yourself and have the time to commit it’s much more rewarding financially but also mentally to think you’ve taken them on and won yourself against them.

    If you feel your case is difficult and don’t have the time to commit then 70% of something is better than 100% of nothing.

    Obviously I would prefer to do it myself and claim my full entitlement, but even after reading pages of posts on here etc I really don!!!8217;t know how to respond to their rejection letter, could you advise please?
    Originally posted by Gresteg
    Vaubans guide has a template letter for a NBA/LBA.

    In short the 4 hour delay: jet2 claiming the flight was delayed to !!!8220;late arrival of the aircraft into Manchester following its operation of an earlier route. The aircraft was was late as a result of air traffic control slot and the requirement of the aircraft to be de-iced. A prior inspection also took approximately 16 mins and a 30 min delay due to an unruly passenger!!!8221;

    Many thanks
    Originally posted by Gresteg
    You would have to work out the amount of time the aircraft was delayed due to a non EC event. ATC restrictions are a genuine EC, but only if it affects the actual flight concerned and not a previous flight. An unruly passenger is also IMHO also a genuine EC.

    For example:- If the delay was down to a mechanical problem with the aircraft and you were stuck waiting for it to be repaired, then this would be a straightforward case and personally I wouldn’t use or recommend using a NWNF Solicitors, your case is not straight forward so I think you need to think about your situation once you get a response from your NBA.

    Good luck whatever you decide to do.

    NoviceAngel
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!

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