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    • biorb
    • By biorb 3rd Jan 19, 5:13 PM
    • 6 Posts
    • 1 Thanks
    biorb
    Time to get tough with this shower of an airline.
    You will need to use the ESCP (euro small claims process) to get payment from RA. As they have admitted liability and have not provided any proof of payment, they will have no defence.
    Send them an LBA/NBA giving 14 days to pay. In the meantime search for Dr Watson's excellent notes on the procedure.
    The good Dr may even be along to assist you sometime.
    Originally posted by JPears


    thanks for the reply. What is LBA/NBA?
    • JPears
    • By JPears 3rd Jan 19, 5:28 PM
    • 4,539 Posts
    • 1,240 Thanks
    JPears
    Letter before action. You also need to download and read Vauban's superb guide for further information.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Artyfarty6101
    • By Artyfarty6101 5th Jan 19, 2:37 PM
    • 1 Posts
    • 0 Thanks
    Artyfarty6101
    Hi chaps,
    Ryanair of course said no to compensation citing bad weather and also no to reasonable costs as they say we didn't try to rebook or speak to them. Of course we did as they did put us up at their expense for 1 night and no Ryanair flights available to get us home for 6 days. We were abandoned and left to find our own way home.
    I am also contesting the bad weather claim as other flights took off and landed. So I have tried to look up my flight details and aircraft movements on the night. I even signed up to a website it had ALL flights every day for my flight number except on the day in question.
    Could someone with much more experience than me please look it up and see what actually happened? Thanks
    Flight no. FR8583 from Thessaloniki to London Stansted on 30/09/2018
    Thanks hope someone can help
    • Tyzap
    • By Tyzap 5th Jan 19, 9:58 PM
    • 1,865 Posts
    • 799 Thanks
    Tyzap
    Hi chaps,
    Ryanair of course said no to compensation citing bad weather and also no to reasonable costs as they say we didn't try to rebook or speak to them. Of course we did as they did put us up at their expense for 1 night and no Ryanair flights available to get us home for 6 days. We were abandoned and left to find our own way home.
    I am also contesting the bad weather claim as other flights took off and landed. So I have tried to look up my flight details and aircraft movements on the night. I even signed up to a website it had ALL flights every day for my flight number except on the day in question.
    Could someone with much more experience than me please look it up and see what actually happened? Thanks
    Flight no. FR8583 from Thessaloniki to London Stansted on 30/09/2018
    Thanks hope someone can help
    Originally posted by Artyfarty6101
    Hi Artyfarty6101,

    Your flight was cancelled because the incoming flight from Stansted (STN) (FR8582) could not land at Thessaloniki (SKG). It did attempt to land but then diverted to Athens (ATH). After about 2 hrs on the ground at ATH (where they presumably left the SKG passengers) it departed back to SKG where it circled for a short time before making one attempt to land, which was then aborted and the aircraft returned to LTN, arriving (presumably empty) at 23.10 UTC.

    SKG airport is notoriously difficult to land at when the prevailing wind dictates that approaches have to be made from over high terrain onto runway 34, as in your case. The reciprocal end of that runway is 16, which is approached from over the sea.

    You are right, some aircraft did manage to land but just as many did not and also had to divert to another airport (mostly ATH).

    You say "no Ryanair flights available to get us home for 6 days"

    Did RA tell you that? do you have it in writing? or did you check yourself?

    It's obviously unreasonable to expect you to wait that long, which is why they were obliged to offer you re routing, via another airline if necessary, or make other alternative arrangements such as a recovery flight etc This will probably prove to be the 'chink in their defensive armour'

    Your delay is very similar (but not the same) to what happened to PomBear when Jet2 caused a similar delay last year. You can read all about it starting from here (it will take a while)...
    https://forums.moneysavingexpert.com/showpost.php?p=73146184&postcount=2991

    Good luck.

    p.s
    You couldn't trace your flight because during flight it displayed (as seen on Planefinder/FR24) the flight number RYR85 EDI-STN for some strange reason!
    Last edited by Tyzap; 05-01-2019 at 10:02 PM. Reason: clarity
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • JPears
    • By JPears 5th Jan 19, 10:55 PM
    • 4,539 Posts
    • 1,240 Thanks
    JPears
    Would this be case of weather not being an EC as you mention that landing is notoriously difficult due to regular is inherent conditions of the airport?
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • PomBear
    • By PomBear 6th Jan 19, 1:30 AM
    • 159 Posts
    • 41 Thanks
    PomBear
    Yes, landing at SKG is notoriously difficult at night (especially in the summer when the prevailing wind is often against the favourable runway). Aircraft land into a headwind if possible. A headwind provides lift at lower speed, facilitating a safe landing. In the summer the prevailing wind is from the north. This favours runway 34. Aircraft canít land on a tailwind which is outside of limits. Runway 16 means landing on a tailwind if the wind at the time is northerly. If wind speed is out of limits for the aircraft, it canít land on that runway.

    So the question is, why didnít they attempt to land on runway 34? As Tyzap makes clear, that runway becomes its own entity in the dark. The approach is over high terrain, which needs a steeper approach. A pilot will only be able to attempt a landing on it if she has the appropriate safety systems installed on the aircraft (will depend on age of aircraft and whether they have been retro-fitted) AND if the airlineís policies allow a night landing on runway 34. If not, then the only option (at night) is to attempt runway 16.

    Airlines can, of course, reasonably mitigate this by not risking night landings at SKG at all (if policy / equipment precludes them) at the time of year when the prevailing wind is predominantly northerly.

    However, as Tyzap has alluded to, your case is likely to turn on how predictable the weather was (in my case, which Tyzap linked, the aircraft I was scheduled to fly on was the only one to divert that night, and no other flights were delayed due to the conditions at SKG. If a large number of aircraft diverted then that would possibly suggest that the weather was extraordinary. Ryan Airís unreasonable behaviour, if they failed to reduce your delay (re-route you etc) in line with their duty of care, is the other avenue to pursue.
    • Tyzap
    • By Tyzap 6th Jan 19, 5:50 PM
    • 1,865 Posts
    • 799 Thanks
    Tyzap
    Another set of passengers unhappy with Ryanair...

    https://www.independent.co.uk/travel/news-and-advice/ryanair-flight-greece-delayed-fog-romania-layover-stanstead-airport-compensation-a8713811.html
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • bignred05
    • By bignred05 6th Jan 19, 9:45 PM
    • 1,055 Posts
    • 304 Thanks
    bignred05
    Well, it depends what you are looking to achieve. If you are not looking for Ryanair to cover the cost of any rerouting then there's nothing wrong with getting your flight refounded. Getting a refund has no bearing on your right to compensation.



    As for your case, Ryanair has recently withdrawn from AviationADR so that's likely a dead end at this stage.
    Originally posted by jpsartre
    whilst I understand your final line, as things stand ADR are considering the outcome of my claim, I have been informed neither myself or Ryanair can now submit any further evidence and that ADR will make their decision on what details they have.

    I suspect then I shall be taking Ryanair to court to get what I am entitled to.
    • ronnocs
    • By ronnocs 7th Jan 19, 2:36 PM
    • 14 Posts
    • 2 Thanks
    ronnocs
    Just spotted this in the UK press, ref strikes in Spain this week:https://www.independent.co.uk/travel/news-and-advice/ryanair-strikes-live-latest-update-spain-flight-delay-cancelled-dates-when-a8715126.html
    Anyone due to fly heard anything "official"???
    • Oasis1
    • By Oasis1 7th Jan 19, 10:11 PM
    • 450 Posts
    • 414 Thanks
    Oasis1
    I am gobsmacked to report that today I recieved a refund for my taxi home after my flight was cancelled, re-routed flight and compensation. The last contact I had with ADR was on 5 Dec when I sent them a message asking for an update given Ryanair had terminated their agreement with them.


    Any other payouts? I was planning to begin the process to take them to court this Saturday so very pleased not to have to bother now. Although a small part of me did want to learn about the process by doing it...


    So thanks for everyone's advice along the way and putting up with my moaning! I hope this is a sign that others here might end up being reimbursed too. Keep fighting!

    • legal magpie
    • By legal magpie 7th Jan 19, 10:16 PM
    • 1,037 Posts
    • 432 Thanks
    legal magpie
    The point about RyanAir and ADR is that I believe that cases already in the ADR system are being progressed but no new ones
    • sfindex
    • By sfindex 9th Jan 19, 12:57 PM
    • 3 Posts
    • 0 Thanks
    sfindex
    Lost reservation number
    Hello! I was on a Ryanair flight delayed by > 6 hours a while ago. I have since lost my reservation number and Ryanair are refusing to give it to me and I can't complete the forms for compensation without it. Any idea what the best way to proceed would be?
    Thank you!
    • Justice13075
    • By Justice13075 9th Jan 19, 1:03 PM
    • 1,634 Posts
    • 552 Thanks
    Justice13075
    Have you submitted a Subject Access Request if not send one ask for all information they hold including paperwork telephone conversations and info held on computers? If they fail to provide that information report them to the information commissioner and then sue them using the ESCP.
    • sfindex
    • By sfindex 9th Jan 19, 1:42 PM
    • 3 Posts
    • 0 Thanks
    sfindex
    Wow, thank you! So I have the full weight of the law on my side then!
    • Justice13075
    • By Justice13075 9th Jan 19, 5:20 PM
    • 1,634 Posts
    • 552 Thanks
    Justice13075
    As long as your delay was not an extraordinary circumstance. Put your flight details into bottonline and euclaim to see what they say.
    • michelle.payne7
    • By michelle.payne7 11th Jan 19, 7:25 PM
    • 1 Posts
    • 0 Thanks
    michelle.payne7
    aviation agree compensation by ryanair but never received
    I followed the tips on claiming compensation for a delayed flight with ryan air last year. After ryanair declined my initial request, the Aviation authority agreed & they informed ryan air stating they should award compensation in our favour, but ryan air have not acknowledged their decision or paid any compensation.
    What do i need to do now?
    • Tyzap
    • By Tyzap 11th Jan 19, 7:52 PM
    • 1,865 Posts
    • 799 Thanks
    Tyzap
    I followed the tips on claiming compensation for a delayed flight with ryan air last year. After ryanair declined my initial request, the Aviation authority agreed & they informed ryan air stating they should award compensation in our favour, but ryan air have not acknowledged their decision or paid any compensation.
    What do i need to do now?
    Originally posted by michelle.payne7
    Hi Michelle,

    You need to contact Aviation ADR to inform them that Ryanair have sill not paid you any compensation. Ask them what they will do about it and when.

    Please let us know how you get on as this is becoming a regular occurrence atm.

    Good luck.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • Justice13075
    • By Justice13075 13th Jan 19, 12:11 PM
    • 1,634 Posts
    • 552 Thanks
    Justice13075
    Is there any update on the challenge to Ryanair regarding not allowing 3rd party solicitors and only allowing court cases in Ireland.
    • legal magpie
    • By legal magpie 13th Jan 19, 7:09 PM
    • 1,037 Posts
    • 432 Thanks
    legal magpie
    A ban on passengers instructing solicitors to act for them is invalid in English Law. Claims companies are different as they don't have right of audience in Court. Bott and Co will know more about the choice of law clause appeal.
    • Moneysavermum
    • By Moneysavermum 16th Jan 19, 9:43 PM
    • 17 Posts
    • 3 Thanks
    Moneysavermum
    Well done Oasis! That gives me hope, I am going to send the LBA this week as Iíve had no response to my email to ADR at the beginning of December asking how Ryanairís decision to withdraw affected my case. The draft determination hasnít been updated after 14 days to a final one either so I really am in the dark. Your post has prompted me to send yet another chasing message to ADR asking if they can please update me on my case (if I still have one) with them and whether they are able to progress anything. If not then I am going to chase Ryanair through the court because I think itís worth trying.
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