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    • JPears
    • By JPears 4th Oct 18, 9:07 PM
    • 4,263 Posts
    • 1,164 Thanks
    JPears
    In UK law/court, probably very little.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Dr Watson
    • By Dr Watson 4th Oct 18, 9:38 PM
    • 439 Posts
    • 217 Thanks
    Dr Watson
    Ah sorry, my bad, I forgot about your journey.
    ESCP it is then. The good Dr maybe along some time to open his surgery.
    Originally posted by JPears
    Evening JP, and especially alfa145 and Romaness,
    It sounds like ESCP is the only way you will receive any joy from either of your incidents with RA.
    Do start with the LBA, and when you hear nothing from this start ESCP proceedings.
    Now, we used to do this in an English, Welsh, or Scottish court of your choice, usually the nearest major one to you that was aware of the process.
    But our friends at RA have clauses in their T's and C's that at the moment stop us from doing this.
    So, we have a Plan B. We file the claim in an Irish court and use this as a court within the domicile of the defendant.
    I posted about this a few weeks ago, use the search facility to find this post (3032) and read up on the rest of the guidance to get around RA's latest attempt to stop you claiming what you are rightly due.
    If you need any more help, post back here and the regulars will be on hand.
    Good luck and keep going.
    Last edited by Dr Watson; 04-10-2018 at 9:48 PM. Reason: Post number included
    Successfully sued Ryanair in 2013/14...and have been 'helping' litigants since then.

    Current known score:-
    Dr Watson 35 - 0 Ryanair / Ince and Co

    Go to post 569 on the Ryanair thread to read how to sue them safely.
    • Trudy Bongard
    • By Trudy Bongard 6th Oct 18, 3:49 PM
    • 1 Posts
    • 0 Thanks
    Trudy Bongard
    stranded in Thessaloniki 30/9/2018
    Hi can anyone help and advise me on this latest Ryanair farce.
    We were due to fly back from Thessaloniki in Greece on the 10.25pm flight Saturday 30th Sept. We had gone through security and were waiting at the gate. It got later and later the weather was good there and other were flights were taking off and landing. Once it got past midnight people were monitoring the flight it had been circling but then seemed to go to Athens. At 1.30am we were given a 3.50 meal tickets and went back out the gate. At approx 3am we were told the flight was cancelled no reason and no announcements were given. We were then back in the check in area with one girl on the desk the next flight to Stansted from Thessaloniki was NEXT Saturday or Sunday 6-7 days away. No one offered any flights with anyone else.We were taken at 5am to a Hotel queued up and got in a room at 6.30am told to check out by 12pm we were bused back to the airport. Several people had booked various flights via Paris, Rome, even Stockholm. as you look at Skyscanner the prices go through the roof. We wanted a direct flight at a proper price the first we could book with help from our daughter at home was a flight to Gatwick on the Thursday with Norwegian.we booked a hotel in the city centre for 3 nights we had taxi transfers and food and other expenses. Once home we needed a taxi from Gatwick to Stansted to pick up our car . Dog in kennels , 3 days extra parking etc.
    What do I need to do next ? HELP
    Thanks Trudy
    • Tyzap
    • By Tyzap 6th Oct 18, 8:42 PM
    • 1,689 Posts
    • 736 Thanks
    Tyzap
    Hi Trudy Bongard,

    This all sounds very familiar and you seem to have a solid case but nothing is going to be easy with Ryanair. We need to know the reason for the cancellation just incase it is an extraordinary circumstance although I doubt it was.

    First of all you need to make a claim directly to RA via their website, you should claim for EU261 compensation of €400 each plus all your essential costs and expenses (minus anything alcoholic).

    You will need to follow that route first, which is very prescriptive, when dealing with RA correctly. There are many hoops to jump through, as RA make life as difficult as they can legally get away with (and a bit more sometimes).

    Download and read Vaubans guide, details just below here, and then follow the link to Dr Watson equally excellent 'suing Ryanair' guide. There is a lot of reading to do and then a good deal of work to get back what you are almost certainly owed.

    There is help here when you need it.

    Good luck.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • TemmyTemjin
    • By TemmyTemjin 7th Oct 18, 2:58 PM
    • 26 Posts
    • 16 Thanks
    TemmyTemjin
    Hello,


    Details:


    - Flight FR1162. London Stansted -> Belfast International

    - Took off on time 09:40

    - Due to land at Belfast International at 11:05

    - Arrived to Ireland but couldn't land due to high winds

    - Forced to land at Liverpool at 11:45

    - Stayed in plane, grounded at Liverpool. No access to terminal bulding allowed.

    - Plane stayed here until 17:40 (5 hours, 55'ish minutes)

    - No free refreshments, or meal vouchers were provided (but purchases were allowed)

    - Plane landed at Belfast International at 18:16 (7 hours, 11 minutes overdue)

    Is there a valid case here under EU261? If so, do you have any advice about pursuing?


    Thanks.
    Originally posted by TemmyTemjin



    Hello. I submitted a case through the EU ODR platform. I recently got an update saying...

    "The trader has proposed a list of approved dispute resolution bodies to hear the complaint. As part of the dispute resolution process, all parties have to agree on a dispute resolution body."

    The only resolution body they are offering is AviationADR.



    Is it fine to accept this or are there better ways of going about this?
    • Tyzap
    • By Tyzap 7th Oct 18, 4:42 PM
    • 1,689 Posts
    • 736 Thanks
    Tyzap
    Hello. I submitted a case through the EU ODR platform. I recently got an update saying...

    "The trader has proposed a list of approved dispute resolution bodies to hear the complaint. As part of the dispute resolution process, all parties have to agree on a dispute resolution body."

    The only resolution body they are offering is AviationADR.



    Is it fine to accept this or are there better ways of going about this?
    Originally posted by TemmyTemjin
    It depends what you are claiming for?

    As the bad weather allows the airline a way out from paying compensation what do you want from them?
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • legal magpie
    • By legal magpie 7th Oct 18, 4:56 PM
    • 939 Posts
    • 409 Thanks
    legal magpie
    It's the way they treat passengers when there is a diversion that appals me. To keep them cooped up on the aircraft for hours without refreshments is wrong.
    • Tyzap
    • By Tyzap 7th Oct 18, 6:12 PM
    • 1,689 Posts
    • 736 Thanks
    Tyzap
    It's the way they treat passengers when there is a diversion that appals me. To keep them cooped up on the aircraft for hours without refreshments is wrong.
    Originally posted by legal magpie
    Absolutely agree, it is already probably covered by the regulations. The airlines duty of care does not end just because passengers are forced to stay onboard an aircraft. Which is why I previously suggested sending RA's own receipts back to them for a refund if anything was bought while entrapped on the aircraft.

    I do recall a similar situation where the 'entrapped' passengers called the police, they were soon 'released'. Definitely the best tactic if held against your will, meals and drinks are not given out freely and things become unbearable.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • TemmyTemjin
    • By TemmyTemjin 11th Oct 18, 8:20 AM
    • 26 Posts
    • 16 Thanks
    TemmyTemjin
    [QUOTE=Tyzap;74886880]It depends what you are claiming for?

    Food purchased on the plane during a 7 hour delay.



    My understanding is while airlines do use bad weather as an excuse for not paying for core compensation, they do have a duty of care when it comes to refreshments. This was not offered.
    • Justice13075
    • By Justice13075 11th Oct 18, 8:27 AM
    • 1,455 Posts
    • 520 Thanks
    Justice13075
    As advised get the receipts from Ryanair and claim the money back
    • TemmyTemjin
    • By TemmyTemjin 11th Oct 18, 8:29 AM
    • 26 Posts
    • 16 Thanks
    TemmyTemjin
    As advised get the receipts from Ryanair and claim the money back
    Originally posted by Justice13075



    That's...what I am doing?


    My question is RyanAir want to use AviationADR, and I want to know what that is and if I should accept it.
    • Justice13075
    • By Justice13075 11th Oct 18, 10:33 AM
    • 1,455 Posts
    • 520 Thanks
    Justice13075
    Yes you can still sue them in the unlikely event you lose
    • bignred05
    • By bignred05 12th Oct 18, 6:47 PM
    • 1,038 Posts
    • 303 Thanks
    bignred05
    can anyone please advise on where we stand

    our flight to Prague was cancelled today with 20 minutes notice

    we where called to our gate (no news yet of cancellation) after having are boarding passes checked and about 10 minutes later those who had their boarding passes where advised.

    that our flight was circling the airport (JLA) and is now being diverted to Manchester whilst others where told to wait before having their boarding passes checked.

    the very next gate to us was another Ryanair flight returning from Warsaw and going back to Warsaw, this landed 5 minutes late and took off OK (our flight was also returning from Prague before taking us back to Prague)

    both the Warsaw flight and our flight both stated on JLA website they where on approach to the airport, Warsaw landed 5 minutes late and took off ok, yet ours was diverted to Manchester.

    after about 10 minutes the JLA flight information boards changed to flight cancelled.

    why couldn't Ryanair just bus us all to Manchester to pick up our flight from there ?

    after returning to the Ryanair desk, we got told there was no other flights to Prague, no transfer to Manchester, told we would be refunded for the flights in full and could claim compensation.

    Although it was pointed out how Ryanair will wriggle out of this by stating it was an issue with the weather ? so why did the Warsaw flight take off ?

    I'm well aware of the recent media stories of Ryanair stating they will not pay out EEU Compensation, so any advise would be appreciated

    Thanks
    • Justice13075
    • By Justice13075 12th Oct 18, 8:41 PM
    • 1,455 Posts
    • 520 Thanks
    Justice13075
    Firstly put your flight details into bottonline and EuClaim flight checkers and see what they say.
    • JPears
    • By JPears 12th Oct 18, 8:51 PM
    • 4,263 Posts
    • 1,164 Thanks
    JPears
    And DO NOT apply for refund if you are going to arrange an alternative flight with a different airline, at Ryanair's expense. Clearly they have not offered you or informed of the option of re-routing. No surprise there. Naughty Ryanair.

    If you apply for the refund it absolves them of any duty of care including re-routing costs.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • bignred05
    • By bignred05 12th Oct 18, 8:52 PM
    • 1,038 Posts
    • 303 Thanks
    bignred05
    Firstly put your flight details into bottonline and EuClaim flight checkers and see what they say.
    Originally posted by Justice13075
    By supplying my details to this firm will it mean I get pestered by calls ??
    • bignred05
    • By bignred05 12th Oct 18, 8:57 PM
    • 1,038 Posts
    • 303 Thanks
    bignred05
    And DO NOT apply for refund if you are going to arrange an alternative flight with a different airline, at Ryanair's expense. Clearly they have not offered you or informed of the option of re-routing. No surprise there. Naughty Ryanair.

    If you apply for the refund it absolves them of any duty of care including re-routing costs.
    Originally posted by JPears
    we got told at the Ryanair desk at JLA there was no other flights to Prague for several days ?
    although an Easyjet from Manchester that had 3 seats was mentioned, although when we checked shortly afterwards this was full.

    it was meant as a weekend (Fri-Mon) in Prague so alternate flights really had to be tonight or early tomorrow

    don't understand why they couldn't just bus us all to Manchester, as I said earlier surely our flight was making a return from Prague somewhere tonight whats happened to the that flight

    also I've had am email off Ryanair offering to apply for a refund (obviously I'm not yet) or to Change your cancelled flight for free
    Last edited by bignred05; 12-10-2018 at 9:00 PM.
    • bignred05
    • By bignred05 12th Oct 18, 9:19 PM
    • 1,038 Posts
    • 303 Thanks
    bignred05
    And DO NOT apply for refund if you are going to arrange an alternative flight with a different airline, at Ryanair's expense. Clearly they have not offered you or informed of the option of re-routing. No surprise there. Naughty Ryanair.

    If you apply for the refund it absolves them of any duty of care including re-routing costs.
    Originally posted by JPears
    having just checked Skyscanner there's several flights tomorrow

    could I book them and claim it back via Ryanair later ?

    Never done this before
    • JPears
    • By JPears 12th Oct 18, 9:36 PM
    • 4,263 Posts
    • 1,164 Thanks
    JPears
    Yes you certainly can. But expect a fight.
    The usual suspects will be here to help.
    You have 2 potential claims.
    1. Compensation for the short notice cancellation, depending on the reason for cancellation. It would seem it wasn't the weather or ATC if other flights were operating. We may hear from passengers on the diverted flight and find out why. Was your flight fully booked?
    2. Reclaim expenses you incurred in booking alternative flight, including taxi from airport and back again.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • bignred05
    • By bignred05 12th Oct 18, 9:47 PM
    • 1,038 Posts
    • 303 Thanks
    bignred05
    Yes you certainly can. But expect a fight.
    The usual suspects will be here to help.
    You have 2 potential claims.
    1. Compensation for the short notice cancellation, depending on the reason for cancellation. It would seem it wasn't the weather or ATC if other flights were operating. We may hear from passengers on the diverted flight and find out why. Was your flight fully booked?
    2. Reclaim expenses you incurred in booking alternative flight, including taxi from airport and back again.
    Originally posted by JPears

    Don't know how we can find out the reason why the flight was cancelled
    but as I have said two Ryanair flights flights where due into Liverpool one from Warsaw and ours from Prague, both where expected to return to the same destinations
    Warsaw landed (slight delay) and took off ok
    both stated on JLA online arrivals on approach to airport(I have photo proof) our flight then changed to Diverted to Manchester (again I have photo proof)
    it would appear our flight was the only flight cancelled earlier this afternoon at JLA so surely weather can't only effect 1 flight

    I assume our flight to Prague, would of been making a return flight somewhere, so what happened to that ?

    why couldn't Ryanair just bus all of us to Manchester

    sorry don't know exact figures of how many was on our flight, although it wasn't cheap to book a seat when I checked 24 hours earlier

    apologises for repeating things
    thanks for responding

    Ohh and I don't mind a fight
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