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    • Justice13075
    • By Justice13075 5th Sep 18, 9:35 PM
    • 1,478 Posts
    • 526 Thanks
    Justice13075
    Reminds me of a song by Right Said Fred "Deeply Dippy"
    • hoovuspoovus
    • By hoovuspoovus 5th Sep 18, 10:56 PM
    • 14 Posts
    • 6 Thanks
    hoovuspoovus
    I am deeply dippy, didn’t even realise I had done it! Doh!
    • Oasis1
    • By Oasis1 8th Sep 18, 10:58 AM
    • 436 Posts
    • 411 Thanks
    Oasis1
    Its a mixed bag with ADR. Your case goes before a legal trained and now, hopefully, regulation savvy person but we have seen the odd bizarre decision both for and against the claimant.
    Using the ADR doesn't stop you from using ESCP after, if the decision isn't in your favour.


    There have also been issues with getting an airline to pay up after the ADR has found in favour of the client.
    On this occasion I think it may be sensible to use the ADR.
    Include as much information and evidence as possible. Whilst its not the same as going to the small claims court, the more evidence and information in your favour, the better. The adjudicator will probably do little actual researcch, just relying on information given by both sides. I believe you should have the opportunity to review information provided by RA?
    Originally posted by JPears

    So Ryanair haven't responded to my ADR claim by the 27 Aug deadline. I sent ADR a message 10 days ago about it, but haven't heard back yet.

    Is it just a case of waiting this out?

    • FrugalMcdougal
    • By FrugalMcdougal 9th Sep 18, 9:32 AM
    • 1 Posts
    • 0 Thanks
    FrugalMcdougal
    Brittany ferries discount code please
    Morning all, just about to press go on a Brittany Ferry booking, wincing slightly at the cost - first school holidays trip abroad. Does anybody have a discount code they would be willing to share? Thank you!
    • JPears
    • By JPears 9th Sep 18, 10:58 AM
    • 4,326 Posts
    • 1,183 Thanks
    JPears
    I would call ADR to follow up. Keep badgering them otherwise nothing will happen.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • pogofish
    • By pogofish 9th Sep 18, 10:31 PM
    • 9,077 Posts
    • 9,472 Thanks
    pogofish
    https://forums.moneysavingexpert.com/showthread.php?t=3408003#1
    • zagfles
    • By zagfles 9th Sep 18, 10:37 PM
    • 13,534 Posts
    • 11,491 Thanks
    zagfles
    Hopefully the mods will move this thread to the right board, but in the meantime see this thread

    https://forums.moneysavingexpert.com/showthread.php?t=5879787
    • pocketslint
    • By pocketslint 12th Sep 18, 11:12 AM
    • 65 Posts
    • 14 Thanks
    pocketslint
    Hi Y'all, I have just opened a claim for compensation via Resolver through MSE with Ryanair for a delayed (3 hrs+ ) flight back in April. Does the fact that my 2 sisters were on the same flight and received compensation from RA without quibble help my case, or are all claims treated on an individual basis?
    • JPears
    • By JPears 12th Sep 18, 1:41 PM
    • 4,326 Posts
    • 1,183 Thanks
    JPears
    You are treated on an individual basis in attempt to dissuade as many people as possible from receiving their rightful compensation. If push comes to shove you can get a signed statement from your sisters to submit as evidence at some point.
    If it goes to court, be sure to ask the court to request all claims from your flight that have settled or are in the court system.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • pocketslint
    • By pocketslint 12th Sep 18, 4:00 PM
    • 65 Posts
    • 14 Thanks
    pocketslint
    Thanks for that JPears, I feel a lot more confident as a result.
    • mrs lds
    • By mrs lds 12th Sep 18, 7:36 PM
    • 3,828 Posts
    • 21,837 Thanks
    mrs lds
    Our Ryanair flight delayed for 4 hours Edinburgh to stansted due to tech issues. Is resolver the best way forward? Tia
    • Tyzap
    • By Tyzap 12th Sep 18, 10:39 PM
    • 1,727 Posts
    • 748 Thanks
    Tyzap
    Our Ryanair flight delayed for 4 hours Edinburgh to stansted due to tech issues. Is resolver the best way forward? Tia
    Originally posted by mrs lds
    No, it can be much quicker to go via the EU261 claim on their website. It is a little hidden so try FAQ's to find it.

    Try that first as I was paid out in about 3 weeks when my flight also suffered a tech fault.

    Good luck.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • AlexMac
    • By AlexMac 14th Sep 18, 12:49 PM
    • 2,184 Posts
    • 1,917 Thanks
    AlexMac
    If you look at my post #7 on the thread in the link by zagflies, you'll see that it's sometimes almost cheaper to book a package with accommodation (even for only 3 nights within your holiday) by clicking on the "ferry & holiday" button on the BF website when doing a trial booking.

    That gives you discount cabin upgrades on board (£15 instead of £150 - odd for a large outside 2/4 berth) and really good value hotels and casa/villas from an enormous selection. You can do multi-site hotels; just choose online then book by phone, but choose any hotel at random for a dummy booking for a price.

    And if you are looking at 2019 they have a 20% early booking discount til midnight 18th Sept; and may repeat this- and maybe there are some autumn deals too?

    But I agree- the ferry alone deal seems toppy ... unless you're going to Spain in which case you have to balance out what you save on fuel, tolls, and wear n tear on the nerves! (see viamichelin.com for a fuel, toll estimator)
    • savvy
    • By savvy 14th Sep 18, 4:56 PM
    • 29,878 Posts
    • 45,563 Thanks
    savvy
    Morning all, just about to press go on a Brittany Ferry booking, wincing slightly at the cost - first school holidays trip abroad. Does anybody have a discount code they would be willing to share? Thank you!
    Originally posted by FrugalMcdougal

    Hi, we move threads if we think they’ll get more help elsewhere (please read the forum rule) so this post/thread has been moved to another board. If you have any questions about this policy please email forumteam@moneysavingexpert.com.
    Honorary Northern Bird bestowed by Anselm

    I'm a Board Guide and volunteer to help get your forum questions answered and keep the forum running smoothly on Special Occasions, Green/Ethical, Motoring/Overseas/UK Travel & Flood boards, it's not part of my role to deal with reportable posts. Report inappropriate or illegal posts to forumteam@moneysavingexpert.com. Views are MINE & not official MSE ones

    • z1a
    • By z1a 14th Sep 18, 6:34 PM
    • 1,560 Posts
    • 1,537 Thanks
    z1a
    Cheaper than short ferry + tolls + fuel + o/night stops, and much more relaxing.
    • hoovuspoovus
    • By hoovuspoovus 14th Sep 18, 9:54 PM
    • 14 Posts
    • 6 Thanks
    hoovuspoovus
    Dippy blonde here, posting back as promised. Tried to resubmit my flight delay claim via Ryan Air online form, this time with the correct date, but could not get past the first screen as I “had already submitted a claim for this booking reference number”. Wrote to the customer services director at Ryan Air instead, letter sent by recorded delivery 10/03/18, received apology and confirmation letter from Ryan Air on 12/09/18 via email that claim was accepted and compensation of £444 (250 euros x 2) would be transferred to my bank account within 10 days. I am delighted with this result and indebted to tyzap, colinm and jpsartre for their help along the way.
    • Tyzap
    • By Tyzap 14th Sep 18, 10:47 PM
    • 1,727 Posts
    • 748 Thanks
    Tyzap
    Thats super news hoovuspoovus

    We got there in the end
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • JPears
    • By JPears 15th Sep 18, 10:05 AM
    • 4,326 Posts
    • 1,183 Thanks
    JPears
    Superb news. Congrats.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • pocketslint
    • By pocketslint 15th Sep 18, 1:56 PM
    • 65 Posts
    • 14 Thanks
    pocketslint
    Update;

    Okay guy's, I opened my claim through Resolver via MSE on the 12th Sept and RA confirmed with a case number the same day. On the 14th I received an e-mail agreeing to my claim and asking for my bank details with a view to paying out under EC Regulation 261/2004.

    NB This was for a delayed flight (3hrs+) back in April and as such it had already been vetted and agreed upon by RA. I happen to know this as I had other family onboard who had booked and claimed independently. I will update you, if and when appropriate. Cheers guy's.
    • Oasis1
    • By Oasis1 15th Sep 18, 6:00 PM
    • 436 Posts
    • 411 Thanks
    Oasis1
    Dippy blonde here, posting back as promised. Tried to resubmit my flight delay claim via Ryan Air online form, this time with the correct date, but could not get past the first screen as I “had already submitted a claim for this booking reference number”. Wrote to the customer services director at Ryan Air instead, letter sent by recorded delivery 10/03/18, received apology and confirmation letter from Ryan Air on 12/09/18 via email that claim was accepted and compensation of £444 (250 euros x 2) would be transferred to my bank account within 10 days. I am delighted with this result and indebted to tyzap, colinm and jpsartre for their help along the way.
    Originally posted by hoovuspoovus

    Congrats!

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