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    • colinm
    • By colinm 30th Aug 18, 5:45 PM
    • 49 Posts
    • 8 Thanks
    colinm
    So I just signed up to a free trial with FlightRadar with some interesting results!


    The flight from STN-BGY (Milan) on 10th August landed in Milan on time at 16.51. That was on plane EI-FTT. No delays.



    However, the plane I got back from BGY-STN was a different plane - EI-FZR which left at 21.59 instead of 18.30.


    Looking at EI-FZR's history for that day, it did a Milan - Majorca flight landing on time at 18.41, and then Majorca - Milan landing on time at 21.00. So no delays there either.


    So for some reason EI-FTT didn't make the return leg from Milan - STN - instead that went onto Chania and landed on time at 20.53.


    SO...unless I'm missing something, there's no accounting for the 3 hour delay from Milan to Stansted on any of either plane's schedules - something just went wrong in Milan causing them to switch planes and make us wait for the Majorca flight to come and get us.


    Any thoughts? Certainly thunderstorms as given by Ryanair is a complete and total lie so I want to challenge them!
    Last edited by colinm; 30-08-2018 at 5:50 PM.
    • colinm
    • By colinm 30th Aug 18, 5:56 PM
    • 49 Posts
    • 8 Thanks
    colinm
    Additional - because of the strikes in multiple countries that day, my best guess is their schedule went to pot.
    • jpsartre
    • By jpsartre 30th Aug 18, 6:00 PM
    • 3,574 Posts
    • 2,272 Thanks
    jpsartre
    Sounds like it is worth pursuing further, perhaps through an AviationADR complaint. At least it will force Ryanair to be more specific about the cause of the delay.
    • JPears
    • By JPears 30th Aug 18, 7:59 PM
    • 4,326 Posts
    • 1,183 Thanks
    JPears
    Just because a plane arrives from Stanstead doesn't mean it will go back to Stansted. easyJet and Ryanair often send their aircraft on circuitous routes, not just back and forward like Jet2
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • colinm
    • By colinm 30th Aug 18, 8:15 PM
    • 49 Posts
    • 8 Thanks
    colinm
    Yes I guessed that probably isn’t uncommon - and another reason why their excuse that bad weather in STN wasn’t the cause of the delay.
    • nicenswift
    • By nicenswift 3rd Sep 18, 3:34 PM
    • 144 Posts
    • 407 Thanks
    nicenswift
    Which Site To Use
    Hi,

    My flight to Lanzarote from Leeds Bradford a few weeks back was delayed and landed 3.5 hours later than scheduled.

    The air steward said that this was down to a technical fault with the plane.

    I am going to claim compensation but was unsure which site to use as I have been told that some are fake and charge you.

    I have found this one

    https://eu261compensationclaims.ryanair.com/

    is this the correct site for a Ryanair claim.

    Many thanks for your time and advice.
    • MiraculousM
    • By MiraculousM 3rd Sep 18, 3:38 PM
    • 273 Posts
    • 56 Thanks
    MiraculousM
    Yes. I was a bit suspicious but it is the link that i was forwarded to on the actual ryanair site.

    Please be aware that i made my claim and have just been told that because of Air Traffic control strikes, i will have to wait to get a reply as to whether or not i will even get it.
    • nicenswift
    • By nicenswift 3rd Sep 18, 3:48 PM
    • 144 Posts
    • 407 Thanks
    nicenswift
    Many thanks.

    I did find this one also

    https://contactform.ryanair.com/?cr=4-0&lg=en&id=43&compr=Flight+Cancelation%2FDelay+%E2 %80%93+EU261

    So not sure which to use.
    • JPears
    • By JPears 3rd Sep 18, 3:53 PM
    • 4,326 Posts
    • 1,183 Thanks
    JPears
    Why aren't you just searching for the claim form on the Ryanair website...?


    https://eu261compensationclaims.ryanair.com/
    appears to be the correct one, unless ryanair's website has been hacked.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • hoovuspoovus
    • By hoovuspoovus 3rd Sep 18, 6:45 PM
    • 14 Posts
    • 6 Thanks
    hoovuspoovus
    I wonder if anyone can help. I am trying to find out the official landing time of Ryan Air Flight FR272 from Dublin to Stansted on 18/07/18, scheduled take off 20:20, scheduled landing 21:40. The flight was delayed by over 3 hours, landing at Stansted at approximately 00:50 but I cannot find a stats checker to confirm this.



    I submitted a claim in to Ryan Air on 13/08, and was told they would respond in 10 days, but I haven't heard anything. I now seem unable to do a historical check of official landing time using flight stats or other checker as I guess I have now left it too late - I would like to be armed with exact info before tackling Ryan air. I have tried Bott & Co, but get the "cannot use third parties" message.
    • colinm
    • By colinm 3rd Sep 18, 8:19 PM
    • 49 Posts
    • 8 Thanks
    colinm
    Hi


    Just looked it up - the first time is the scheduled departure, the second is the actual departure, the third is the scheduled landing and the final is the actual landing. I'm afraid it doesn't show the 3 hours delay



    18 Jul 2018Dublin (DUB) London (STN) B738 (EI-EMH) 0:508:20 PM 9:35 PM 9:40 PM
    Landed 10:25 PM
    • hoovuspoovus
    • By hoovuspoovus 4th Sep 18, 9:45 PM
    • 14 Posts
    • 6 Thanks
    hoovuspoovus
    Colinm - Thank you so much for looking it up, I dont know why the delay is not shown. I actually took a picture whilst we were still in the air at around the scheduled landing time, time stamped at 00:40, but unfortunately it is pretty rubbish and probably won’t stand up in court.
    • Tyzap
    • By Tyzap 4th Sep 18, 10:38 PM
    • 1,727 Posts
    • 748 Thanks
    Tyzap
    Colinm - Thank you so much for looking it up, I dont know why the delay is not shown. I actually took a picture whilst we were still in the air at around the scheduled landing time, time stamped at 00:40, but unfortunately it is pretty rubbish and probably won’t stand up in court.
    Originally posted by hoovuspoovus
    I checked on Planefinder and the times Colinm quoted are correct, aircraft was EI-EMH.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • hoovuspoovus
    • By hoovuspoovus 4th Sep 18, 11:25 PM
    • 14 Posts
    • 6 Thanks
    hoovuspoovus
    Thank you Tyzap. Its frustrating that i cant get proof of the delay, especially as I was on the flight and know it was delayed by at least 3 hours and 10 mins, but without any proof, any pursuit of RA is doomed to failure.

    Thanks for your help anyway.
    • Tyzap
    • By Tyzap 5th Sep 18, 9:40 AM
    • 1,727 Posts
    • 748 Thanks
    Tyzap
    Thank you Tyzap. Its frustrating that i cant get proof of the delay, especially as I was on the flight and know it was delayed by at least 3 hours and 10 mins, but without any proof, any pursuit of RA is doomed to failure.

    Thanks for your help anyway.
    Originally posted by hoovuspoovus
    Have you got the right dates? because the aircraft did land at that time, I saw it on playback. Something doesn't add up here!
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • jpsartre
    • By jpsartre 5th Sep 18, 10:47 AM
    • 3,574 Posts
    • 2,272 Thanks
    jpsartre
    I wonder if hoovuspoovus actually flew FR272 on 19/7 (and not 18/7). That flight is listed as arriving 3h19m late on Flightaware.
    • hoovuspoovus
    • By hoovuspoovus 5th Sep 18, 7:13 PM
    • 14 Posts
    • 6 Thanks
    hoovuspoovus
    Thank you jpsarte, i have just checked my boarding pass and you are completely right, it was the 19th and not the 18th. Sorry to both Tyzap and Colinm for my dippiness, and yes I am blond! Will resubmit claim form to Ryan air with correct date and post back with outcome.
    • colinm
    • By colinm 5th Sep 18, 7:17 PM
    • 49 Posts
    • 8 Thanks
    colinm
    No problem and good luck! My claim is with AviationADR so don't give up if they make up some rubbish excuse!
    • Justice13075
    • By Justice13075 5th Sep 18, 8:18 PM
    • 1,478 Posts
    • 526 Thanks
    Justice13075
    Thank you jpsarte, i have just checked my boarding pass and you are completely right, it was the 19th and not the 18th. Sorry to both Tyzap and Colinm for my dippiness, and yes I am blond! Will resubmit claim form to Ryan air with the correct date and post back with the outcome.
    Originally posted by hoovuspoovus
    Did you leave the e off blond(e) because your dippy or did you leave it off to trick us into thinking you are dippy? Bit of a dilemma
    • colinm
    • By colinm 5th Sep 18, 8:39 PM
    • 49 Posts
    • 8 Thanks
    colinm
    Did you leave the e off blond(e) because your dippy or did you leave it off to trick us into thinking you are dippy? Bit of a dilemma
    Originally posted by Justice13075
    Did you leave the ‘re’ off you’re to make a double dippiness?!?
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