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    • JPears
    • By JPears 3rd Jul 18, 7:08 AM
    • 3,851 Posts
    • 1,060 Thanks
    JPears
    Welcome. It depends on the reason for the delay/cancellation. Download Vauban's superb guide. Probably use the airline online claim page first.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • firstluv
    • By firstluv 3rd Jul 18, 7:25 AM
    • 27 Posts
    • 32 Thanks
    firstluv
    Welcome. It depends on the reason for the delay/cancellation. Download Vauban's superb guide. Probably use the airline online claim page first.
    Originally posted by JPears
    Thanks, as far as I know from facebook it was the strikes
    • Funky17
    • By Funky17 3rd Jul 18, 9:18 AM
    • 3 Posts
    • 0 Thanks
    Funky17
    Hi it's now been 13 weeks .
    • johnwrights
    • By johnwrights 7th Jul 18, 11:18 PM
    • 2 Posts
    • 0 Thanks
    johnwrights
    RyanAir Flight delay and poor response
    RyanAir Flight delay and poor response

    I missed my flight yesterday.

    Original departure time: 7.05PM
    Delayed departure time: 7.56PM

    I was waiting in the lounge at Stansted airport. I noticed that my flight still had “go to gate” in “big screen”. Google flight status and liveflightstat notified that flight is delayed by 56 minutes. All other flights had status changes such as “go to boarding” and “final call”. My flight had status as “just go to gate”.

    my 1 year old kid and I went to the gate just 15 minutes after the original departure gate(6.35pm) around 6.50pm. 5 min walk from main screen. There was no one at the desk. I informed the security who was standing at the next gate. My wife arrived 10 minutes after me(in total, she spent 20 minutes extra in security check) as child food needed detailed security check. Security took me to the small helpdesk, where she informed that boarding is closed just 10 minutes back . I said there was no announcement and big screen just said “go to gate”, she did something in system and after which I went to check the main display and directly changed to “gate is closed”. In that area, there were atleast 5 gates.
    Almost 20 passengers missed the flights due to “wrong gate numbers and boarding closed early” for delayed flights. Most are RyanAir and EasyJet.
    Security asked us to speak to the flight help desk.

    RyanAir ticket sales people were not really friendly except one guy.

    I explained this to the Ryanair helpdesk. The first girl said this is not a RyanAir problem. I said, as a consumer I was affected and you should help me. What should I do?. I showed the google flight status. This girl directly said this flight is not delayed. If you think it is delayed, go and sue google.com and airport.

    I went to the next guy. Same thing went on. He said the flight is not delayed. He persisted that google is wrong. Where it says flight is delayed!!!.This guy said boarding is closed by 6.56PM(original closing time is 6.35pm). I was there by 6.50PM. Then, he really doubted where I was inside the airport. He asked me the gate number . I asked him to check the camera if he doesn’t believe me.He went inside and came back. He seems to knew that everything I said was true. This time he said you probably arrived at the boarding gate on time and you might have missed the flight because you waited for your wife. He said nothing he can do. Pay 100GBP per passenger to reschedule the flight.

    I noticed that two more Ryanair customer was unhappy with the responses and asked for complaint forms. Other customers had argument and help desk guy said I d9nt even work for Ryanair. Probably outsourced to contractors!!!. I also asked for the complaint form because I was not happy with the answer.

    He said, my manager listens to us. I think nothing you can do now and my manager will also give the same answer.

    I said to him that I will be back in 10 minutes if I need the ticket. I discussed with my wife and then brought my credit card to pay. This guy just said I closed for the day. Come back tomorrow morning by 4am. And then, I spoke to his colleague. He said I saw you are speaking with my colleague, I finish my work about 9.30pm, I need to watch football. I said I just went to collect my credit card. The first guy laughed and said “it is not about the credit card”
    It’s unbelievable to hear such poor response from help desk that was saying “We are here to help” Oh,really?!?!Were you even considering us?

    Is there any wrong in asking the complaint form?

    The next day I came early about 7AM(2 hrs travel from my home). This time Ryanair guy said he doesn’t have any notes at all. All flights are fully booked. Then, he said only one ticket is free. I persisted and he gave me 3 tickets after paying 300GBP. Though he didn’t sell me at first and eventually he gave the tickets. Atleast he was helpful in one way.

    Again for the rescheduled 12,O clock ticket. I got the notification for 30 minutes delay from google by 9AM. The main screen displayed the delay by 10AM and gate number was displayed by 11.25. Event though big screen showed as “go to gate”, screen on the way to Gate , small screens showed that “gate is open”. May be there is a delay or statuses are not updated for all flights.

    I spent about 400GBP in taxi itself. More than money, My child spent more than 8 hours in taxi.

    Now , questions are..

    Do I have any chance to get the refund?.

    Do I need to complaint about RyanAir or Stansted airport?.

    Assume that I caught this flight on time, since the flight is delayed I might have missed the car hire at Oslo airport as they close early.

    What should I do? There were 20 people like me, supposed to catch flights at the gates 8x, missed them.

    I have photos and screenshots to support my case.
    • phatbear
    • By phatbear 7th Jul 18, 11:44 PM
    • 3,513 Posts
    • 3,186 Thanks
    phatbear
    RyanAir Flight delay and poor response

    I missed my flight yesterday.

    Original departure time: 7.05PM
    Delayed departure time: 7.56PM

    I was waiting in the lounge at Stansted airport. I noticed that my flight still had “go to gate” in “big screen”. Google flight status and liveflightstat notified that flight is delayed by 56 minutes. All other flights had status changes such as “go to boarding” and “final call”. My flight had status as “just go to gate”.

    my 1 year old kid and I went to the gate just 15 minutes after the original departure gate(6.35pm) around 6.50pm. 5 min walk from main screen. There was no one at the desk. I informed the security who was standing at the next gate. My wife arrived 10 minutes after me(in total, she spent 20 minutes extra in security check) as child food needed detailed security check.
    Originally posted by johnwrights

    So you were informed in the departures area that you had to go to the gate and you chose to ignore it because google told you otherwise is that correct?



    You arrived after the original etd and you wife was another 10mins after that?



    If im correct in my interpretation of your situation I dont see what you have to complain about.
    Live each day like its your last because one day you'll be right
    • johnwrights
    • By johnwrights 8th Jul 18, 7:56 AM
    • 2 Posts
    • 0 Thanks
    johnwrights
    Hi,

    All flights have status changes such as start with !!!8220;gate number!!!8221;, !!!8220;go to gate!!!8221; and then !!!8220;boarding started!!!8221; and !!!8220;last call!!!8221;. I don!!!8217;t see any of hose status changes. Their ticket says that gate closing time is 30 minutes before the departure. All gates between 83-88 had issues. In this case, flight is delayed and boarding closed well before the delayed boarding time of 6.56pm.
    Almost 20 people missed the flights in those gates, escorted by security
    • jpsartre
    • By jpsartre 8th Jul 18, 9:31 AM
    • 3,330 Posts
    • 2,146 Thanks
    jpsartre
    If the screen says "go to gate" then go to the gate. How hard can it be?
    • peachyprice
    • By peachyprice 8th Jul 18, 9:48 AM
    • 19,493 Posts
    • 45,197 Thanks
    peachyprice
    So the screens at the airport are telling you to 'go to gate' but you ignore that because Google tells you something different?
    Accept your past without regret, handle your present with confidence and face your future without fear
    • JPears
    • By JPears 8th Jul 18, 2:56 PM
    • 3,851 Posts
    • 1,060 Thanks
    JPears
    Google is the word and the word is Google....
    Or not...
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Julie Keeble
    • By Julie Keeble 8th Jul 18, 3:47 PM
    • 2 Posts
    • 0 Thanks
    Julie Keeble
    Ryanair have said they will pay and haven't
    I've completed the online Resolver claim form and have been told by Ryanair that they will pay compensation for my delayed flight. I've sent details of my bank, for the money to be transferred as requested, and not heard anymore.
    They were really responsive up until they've had to pay out and so I've had to escalate. Still no response and now the time has lapsed and advice on Resolver is to escalate to CEO but there's no advice on how to do this.

    Help appreciated
    Thanks
    • steviesmash
    • By steviesmash 8th Jul 18, 4:17 PM
    • 4 Posts
    • 0 Thanks
    steviesmash
    Flight Cancelled after Called off Strike
    I think I know the answer but wanted to check. My Ryanair flight was cancelled (12 hours before check in) due to a (air traffic) strike which never happened. I suspect this will still be classed as 'extraordinary circumstances' however wanted to check if it was worth putting in a claim.

    Also. How much notice should they give for a strike like this? 12 hours notice (evening before a 6am flight) seems unacceptable.

    Cheers in advance.
    • JPears
    • By JPears 8th Jul 18, 4:55 PM
    • 3,851 Posts
    • 1,060 Thanks
    JPears
    I've completed the online Resolver claim form and have been told by Ryanair that they will pay compensation for my delayed flight. I've sent details of my bank, for the money to be transferred as requested, and not heard anymore.
    They were really responsive up until they've had to pay out and so I've had to escalate. Still no response and now the time has lapsed and advice on Resolver is to escalate to CEO but there's no advice on how to do this.

    Help appreciated
    Thanks
    Originally posted by Julie Keeble
    I would suggest that you write or email, depending on the contact details of the responses you have received, giving Ryanair 14 days to pay. Mark your letter as an NBA and start reading Dr Watson's notes on the ESCP legal route.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • JPears
    • By JPears 8th Jul 18, 4:58 PM
    • 3,851 Posts
    • 1,060 Thanks
    JPears
    I think I know the answer but wanted to check. My Ryanair flight was cancelled (12 hours before check in) due to a (air traffic) strike which never happened. I suspect this will still be classed as 'extraordinary circumstances' however wanted to check if it was worth putting in a claim.

    Also. How much notice should they give for a strike like this? 12 hours notice (evening before a 6am flight) seems unacceptable.

    Cheers in advance.
    Originally posted by steviesmash
    Was it the South of France ATC strike of 30th June/1st July, that never happened? If so then Ryanair and easyJet were told by French ATC at 10am on Thursday 28th.
    There is no compensation due if your flight was directly effected. However Ryanair are responsible for rerouting costs.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • steviesmash
    • By steviesmash 8th Jul 18, 6:08 PM
    • 4 Posts
    • 0 Thanks
    steviesmash
    Yes, it was the 30th June. Oddly it was reported the the 22nd June and Ryanair were quoted as saying all affected parties had been contacted. (I hadn't) So have contacted them to ask why the flight was cancelled (which I know but want to confirm) and why I was told so late. Cheers for the response JPears.

    As the cancellation was so late, we ended up £500+ out of pocket vs is we'd been told the day before (or week before).
    • JPears
    • By JPears 8th Jul 18, 6:45 PM
    • 3,851 Posts
    • 1,060 Thanks
    JPears
    The 22nd relates to the earlier strike the weekend before. Striking is a national pastime in France.
    Why are you £500 out of pocket?
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • steviesmash
    • By steviesmash 8th Jul 18, 6:52 PM
    • 4 Posts
    • 0 Thanks
    steviesmash
    Was it the South of France ATC strike of 30th June/1st July, that never happened? If so then Ryanair and easyJet were told by French ATC at 10am on Thursday 28th.
    There is no compensation due if your flight was directly effected. However Ryanair are responsible for rerouting costs.
    Originally posted by JPears
    The 22nd relates to the earlier strike the weekend before. Striking is a national pastime in France.
    Why are you £500 out of pocket?
    Originally posted by JPears

    Gotcha.

    As the cancellation came in so late. I needed to drive to Birmingham (£100 in petrol) and get another flight £430 in order to make my destination on time.

    Pretty much most flights were fully booked as it was so last minute. Does anyone know when the 30th and 31st was announced?
    • steviesmash
    • By steviesmash 8th Jul 18, 7:01 PM
    • 4 Posts
    • 0 Thanks
    steviesmash
    !!!8220;As all affected customers have already been contacted by email and SMS text message (on Thursday from 10.15am and on Friday from 10.00am) and have availed of their refund/rebooking options, and as these cancelled flights had been removed from the system and the crew reallocated to alternative duties, we are regrettably unable to reinstate these cancelled flight."

    I was informed 1830 PM Friday so going to take them to task about that I think.
    • JPears
    • By JPears 8th Jul 18, 7:09 PM
    • 3,851 Posts
    • 1,060 Thanks
    JPears
    Ryanair are responsible for those rerouting costs you incurred under regulation 261/2004.

    easyJet text me 7am Friday to say 5pmflight Saturday cancelled. Claim for £730 for BA flights and car hire.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • chewback
    • By chewback 9th Jul 18, 10:24 AM
    • 60 Posts
    • 48 Thanks
    chewback
    Hi, my flight from Malta to Bournemouth on Sunday was cancelled on Saturday. The next flight to Bournemouth was Thursday so I opted for a refund and had a book a flight to Bristol. I then had a £185 taxi ride to get to Bournemouth Airport to get my car. Am I able to get Ryanair to pay for the cab because I took the refund?
    • jpsartre
    • By jpsartre 9th Jul 18, 11:10 AM
    • 3,330 Posts
    • 2,146 Thanks
    jpsartre
    No, you either choose a refund or rerouting.
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