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    • Tyzap
    • By Tyzap 1st Mar 18, 6:08 PM
    • 1,387 Posts
    • 640 Thanks
    Tyzap
    KingBuxton13 and vorexx,

    You need to contact the CAA or follow the advice in this post....

    http://forums.moneysavingexpert.com/showpost.php?p=73912705&postcount=2610

    The CAA are the regulator and only they can put a stop to this recurring problem.

    Good luck.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • NoviceAngel
    • By NoviceAngel 3rd Mar 18, 4:30 PM
    • 2,034 Posts
    • 608 Thanks
    NoviceAngel
    https://www.yorkshireeveningpost.co.uk/news/leeds-couple-stranded-in-malta-face-hefty-bill-ryanair-flight-to-leeds-bradford-airport-cancelled-due-to-snow-1-9045435

    Great care package from Ryanair - btw for anyone stranded like myself lots of info and links to the CAA in the Jet2 thread.
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!

    Hi, we’ve had to remove part of your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
    • JPears
    • By JPears 3rd Mar 18, 9:11 PM
    • 3,684 Posts
    • 1,026 Thanks
    JPears
    Typical modern day journalism - report the problem but
    a) not establish correctly was the actual law is.
    ,b) work out a way to actually help said couple that is helping to sell their newspaper...
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Justice13075
    • By Justice13075 7th Mar 18, 8:45 AM
    • 1,125 Posts
    • 459 Thanks
    Justice13075
    Ryanair threatens to ground planes after Brexit
    Ryanair's chief executive has threatened to ground planes after Brexit in a bid to force Britain to 'rethink' its decision to leave the EU. Michael O'Leary - a vocal Remainer - said he is considering carrying out the stunt to show voters they were 'lied to' during the 2016 campaign.
    This Idiot just doesn't get it.
    • TMDaines
    • By TMDaines 14th Mar 18, 10:01 PM
    • 9 Posts
    • 1 Thanks
    TMDaines
    Is anyone able to review my ESCP form for taking Ryanair to court to receive a full refund for rerouting costs?

    Please see previous posts for status so far. Still cannot post links!
    • JJGreen
    • By JJGreen 15th Mar 18, 11:56 AM
    • 4 Posts
    • 0 Thanks
    JJGreen
    Hello everyone
    Surprise surprise, I have been having a protracted battle with Ryanair regarding a claim for compensation under the EU 261 regulation. My flight in July 2017 was delayed by four hours, we were told on the plane that it was due to a technical fault but Ryanair subsequently changed this to weather delays, and therefore cited extraordinary circumstances. Once I'd received a final rejection notice from the airline I referred the case to the Aviation ADR because no other flights leaving the airport at that time were delayed, so I thought it unlikely that bad weather was causing such a long delay, and waited interminably for a decision from the ADR.

    In January the adjudicator found in favour of the airline, citing some fairly flimsy evidence of a screenshot of some air traffic control advice that Ryanair had sent them (completely without context as far as I could tell). I queried the decision on the basis that the airline itself had in its original response to me said that the delay to my flight was a "knock on" delay, which does not fall within "extraordinary circumstances", but was told that since I had not provided any extra evidence they would not be reviewing the decision. They said I was free to pursue a claim in the courts which I was then preparing to do.

    However, my sister who was on the same flight and had submitted an identical claim to me via the ADR (she literally copied and pasted my complaint) then tells me, a couple of weeks later, that Ryanair had agreed to pay the claim on the basis that the delay was "reactionary" - as I had claimed originally. I have contacted the ADR again and they have said that they have approached Ryanair again asking them to review my claim based on their admission. I do not anticipate that they will voluntarily do this given that the adjudicator has found in their favour. So my questions to the forum are as follows:

    1. As I understand it my next port of call, should they not reverse their decision, is to the Small Claims Court - should I simply claim the full compensation amount I am due for me and my two fellow passengers (on the same booking), or should I claim for more?
    2. Can I make a complaint regarding the adjudicator who in my view has shown bias towards the airline in not examining the evidence to any degree (made obvious by the fact that the airline itself has now admitted they are in the wrong)?

    Thank you in advance for your advice!

    Josh
    • JPears
    • By JPears 15th Mar 18, 1:06 PM
    • 3,684 Posts
    • 1,026 Thanks
    JPears
    Another example of the abysmal inconsistancies within the ADR system.
    There would appear to be NO appeals process for ADRs. The complaint process concerns administrative errors only. You cannot complain about the actual decision of the adjudicator, however they reached their decision.
    This I find most peculiar, given that the adjudicators are supposedly legally qualified, they seem to be able to brush off any comeback or poor service/decisions with impunity. No other business or profession has this luxury.
    ESCP would appear to be your only route but at least you have an example and evidence of a successful claim.
    Last edited by JPears; 15-03-2018 at 1:26 PM.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Tyzap
    • By Tyzap 15th Mar 18, 1:17 PM
    • 1,387 Posts
    • 640 Thanks
    Tyzap
    Hi Josh,

    This is more than likely due to the fact that each ADR adjudicator comes to his/her own decision based on the facts and their understanding of each individual case.

    It also shows how disingenuous Ryanair can be, nothing new there!

    This is why we have witnessed some unusual and contradictory results from other ADR providers too. Sometimes there is no rhyme or rhythm to their adjudications.

    If they won't see sense you will need to use the European equivalent of MCOL which is the ESCP. Look back through the Ryanair thread for details or the signature of Dr Watson who specialises in this area.

    Good luck.
    Last edited by Tyzap; 15-03-2018 at 1:51 PM. Reason: thanks jp, auto spellcheck again.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • JPears
    • By JPears 15th Mar 18, 1:27 PM
    • 3,684 Posts
    • 1,026 Thanks
    JPears
    Dr Watson
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • JJGreen
    • By JJGreen 15th Mar 18, 2:57 PM
    • 4 Posts
    • 0 Thanks
    JJGreen
    Thanks JPears and Tyzap, that's helpful. It seems mad to me that there is no means of reviewing an ADR decision. I understand you can complain to the Independent Standards Board if you're dissatisfied with your ruling (which I will do once this has played out), but I don't think they have the power to overturn decisions. I guess eventually I'll find out. In the meantime I'll hold on to the very very slim hope that Ryanair will see sense, surely having admitted fault on the flight in question their case in court would ultimately be very weak?!
    • legal magpie
    • By legal magpie 15th Mar 18, 4:29 PM
    • 870 Posts
    • 382 Thanks
    legal magpie
    When you think of it sensibly, it's not surprising that different adjudicators reach different decisions as they base those decisions on the evidence presented to them. Some people present cases better than others. Of course, unlike judges, they don't have the benefit of seeing or hearing from the people involved although even then the standard of preparation can be abysmal. Some people even leave the crucial documents at home.
    • JJGreen
    • By JJGreen 15th Mar 18, 4:37 PM
    • 4 Posts
    • 0 Thanks
    JJGreen
    legal magpie - I quite agree, and had different evidence been presented in this case I wouldn't have a problem. However, identical claims were submitted, both of which referred to the response from Ryanair that the delay was a "knock on" delay. In my case, the adjudicator ignored that and decided that Ryanair's claim that it was an "extraordinary circumstance" delay, in my sister's case, Ryanair admitted that it was a knock on delay and would pay the compensation.
    • Drivad
    • By Drivad 3rd Apr 18, 3:28 PM
    • 3 Posts
    • 0 Thanks
    Drivad
    Stansted Fire
    Hi everyone,

    Not sure if this is the right place for this but our weekend break got canceled due to the Stansted fire. Our Ryanair flight to Oslo was canceled and there were no other available flights that weekend so the entire trip had to be canceled. I realise this is 'Unexpected Circumstances' or whatever but does anyone know if we have any recourse for compensation of any kind? Ryanair were dreadful in informing us of what was going on and they cancelled all of their flights in the small window where other flights were still leaving, so I reckon there might be a chance that the cancellations might be partially their fault. Having to get a last minute train back from the airport plus canceling bus tickets, seat reservations etc did put a dent in our finances so it would be good if we could recoup some of this somehow.

    Any ideas welcome!
    • legal magpie
    • By legal magpie 3rd Apr 18, 5:02 PM
    • 870 Posts
    • 382 Thanks
    legal magpie
    Have you checked your travel insurance policy.
    • Drivad
    • By Drivad 3rd Apr 18, 5:38 PM
    • 3 Posts
    • 0 Thanks
    Drivad
    We're waiting to hear back from them. It's a bit of a strange one as I'm not sure who is responsible. The airport made the decision to evacuate and eventually cancel all flights but the airline would surely be responsible for not attempting to run flights in the interim period?
    • Tyzap
    • By Tyzap 4th Apr 18, 9:32 AM
    • 1,387 Posts
    • 640 Thanks
    Tyzap
    We're waiting to hear back from them. It's a bit of a strange one as I'm not sure who is responsible. The airport made the decision to evacuate and eventually cancel all flights but the airline would surely be responsible for not attempting to run flights in the interim period?
    Originally posted by Drivad
    Assuming this was the evening of the bus fire.

    What seems to have happened is that passengers from land side were allowed to enter the air side without being security screened. This meant everyone who was air side had to be removed and re screened. The means to security check passengers was lost, this is why the airport was closed.

    Only aircraft already loaded and ready to go, without any security issues, were allowed to depart afaik.

    All of this is outside the control of the airlines so they are not responsible and this will be classed as an EC.

    However, the airline does still owe passengers a duty of care for hotel accommodation, meals etc. Please see Vaubans guide for details.

    Good luck.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • Piarro
    • By Piarro 8th Apr 18, 9:31 PM
    • 1 Posts
    • 0 Thanks
    Piarro
    Hi There
    Can anyone help please?
    My Ryanair flight from Porto on 4 April 2018 was delayed by 5 hours and 45 minutes, and we landed 5 hours and 40 minutes later than our scheduled arrival time. I have tried to complete Ryanair's EU261 Compensation and Expense Claim Form, but it give no option for compensation if you took the flight. The only options they give are 1) Travelled on an alternative Ryanair flight, 2) Booked a flight with another airline and 3) Did not travel on the disrupted Ryanair flight and require a refund. We did neither of those and therefore I cannot proceed with completing their form.
    I have read the EU 261/2004 regulation on passenger rights and its clear about Rights to Compensation. I have also read Money Saving Experts page on Flight delay compensation. We should be able to claim monetary compensation but Ryanair's own compensation forms do not cater for my circumstances. I have contacted them and await their reply, but I wondered if anyone had had a similar experience? And how you resolved it? Many thanks
    • NoviceAngel
    • By NoviceAngel 8th Apr 18, 9:46 PM
    • 2,034 Posts
    • 608 Thanks
    NoviceAngel
    Hi Piarro,

    Welcome to the forum, I'm no expert on the ESCP, but someone will be here more knowledgeable than myself.

    In the meantime have a read of Vaubans guide and http://forums.moneysavingexpert.com/showpost.php?p=64457359&postcount=569
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!

    Hi, we’ve had to remove part of your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
    • legal magpie
    • By legal magpie 8th Apr 18, 10:11 PM
    • 870 Posts
    • 382 Thanks
    legal magpie
    Your claim is a straightforward claim based on delay. I suspect that you are trying till fill in the wrong Ryan Air form as they have a simple form for delay claims
    • Funky17
    • By Funky17 9th Apr 18, 10:04 AM
    • 1 Posts
    • 0 Thanks
    Funky17
    Separate booking
    I made a Ryanair flight booking for myself then literally 10 mins later booked for my partner to save money . Our flight was delayed 3hr 40 mins to Portugal from Newcastle. They are 2 separate bookings but will i still claim for both even though payment came from myself.
    Struggling with what to do already .
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