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    • Caz3121
    • By Caz3121 28th Sep 18, 10:11 AM
    • 11,674 Posts
    • 7,622 Thanks
    Caz3121
    I was shocked that no form of compensation was offered at airport voucher etc
    Originally posted by Sarahx87x
    assuming you mean for refreshments whilst you waited, you will be able to send in copies of your receipts for reimbursement
    • Purplezinc
    • By Purplezinc 19th Oct 18, 5:00 PM
    • 2 Posts
    • 0 Thanks
    Purplezinc
    I have a slightly different query that I can't seem to find the answer to. Hopefully someone can help. Flybe have agreed to pay me €250 but they want to make the payment in Euro which I think my bank will take a significant cut from? They seem to suggest if I call them they will take card details and put it onto a card, will that be a better way to do it?
    • Tyzap
    • By Tyzap 19th Oct 18, 7:30 PM
    • 1,804 Posts
    • 772 Thanks
    Tyzap
    I have a slightly different query that I can't seem to find the answer to. Hopefully someone can help. Flybe have agreed to pay me 250 but they want to make the payment in Euro which I think my bank will take a significant cut from? They seem to suggest if I call them they will take card details and put it onto a card, will that be a better way to do it?
    Originally posted by Purplezinc
    If you want payment in 's you only need to ask them, it's very unusual for any airline to try to pay in 's in the UK.

    If you are happy with a payment onto a card then you can accept that.

    Good luck.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • dansdad
    • By dansdad 10th Nov 18, 2:47 PM
    • 8 Posts
    • 0 Thanks
    dansdad
    Successful claim
    It is very difficult to ascertain the history of your flight and the airplanes preceeding rotations as flybe seem to mix it up which aircraft and aircraft type fly which legs on a daily basis.
    However, it would seem that the incoming flight from Jersey to Manchester never made as it is shown as cancelled, presumably due to weather. As a result Flybe may have alloted a different plane to do your flight. So you were delayed as there was initially no plane to take you.
    Flights were landing normally at Jersey at the time you were supposed to land.
    So in my view you and your travelling companions are due compensation for the delay/cancellation.
    Originally posted by JPears
    Thanks for your help and advice.
    We put a claim in for delay compensation using the Resolver link on MSE. We received an email yesterday offering us not only 250 Euros each but also a full refund on the fares we had paid.

    All in all a success but we would rather have had the holiday. On another point can we ask for the refund to be paid in sterling to prevent a bank charge on converting from euros?
    • JPears
    • By JPears 10th Nov 18, 10:02 PM
    • 4,461 Posts
    • 1,214 Thanks
    JPears
    Yes you should. Flybe is a UK company, so no reason for the need to pay in Euro. Be prepared for a disadvantageous exchange rate....
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • maloricsmam
    • By maloricsmam 12th Nov 18, 3:51 PM
    • 9 Posts
    • 0 Thanks
    maloricsmam
    My daughter had her flight with flybe cancelled on arrival at airport - 30th August 2018 8.45am flight and received a text from Flybe while at airport when she went to desk to enquire she was just told technical problems.
    They put passengers on a coach from Newcastle to Southampton which took some 6-7 or so hours then she had to catch her train to Poole meaning she basically had to cancel all of her plans that day and effectively lost a days holiday.
    She contacted Flybe and submitted a claim 6 weeks ago and this morning has been offered 75 off future flight, I though compensation was more than this for delay of arrival of more than 3+ hours at her destination based on a previous experience of my own several years ago and I was offered 150 cash or 250 in future flights.
    She has tried to get in touch with Flybe direct but has had no success which makes me wonder if they are outsourcing and trying to get people to accept paltry sums.

    Any advice would be appreciated
    Last edited by maloricsmam; 12-11-2018 at 4:00 PM. Reason: additional info
    • Justice13075
    • By Justice13075 12th Nov 18, 3:52 PM
    • 1,580 Posts
    • 538 Thanks
    Justice13075
    Just answered on your previous post
    • maloricsmam
    • By maloricsmam 16th Nov 18, 8:22 AM
    • 9 Posts
    • 0 Thanks
    maloricsmam
    After taking advice on this post my daughter contacted Flybe and they have come back with an offer of 150 so she has rejected this and quoted EU regulation so we'll see how that goes.

    My daughter had her flight with flybe cancelled on arrival at airport - 30th August 2018 8.45am flight and received a text from Flybe while at airport when she went to desk to enquire she was just told technical problems.
    They put passengers on a coach from Newcastle to Southampton which took some 6-7 or so hours then she had to catch her train to Poole meaning she basically had to cancel all of her plans that day and effectively lost a days holiday.
    She contacted Flybe and submitted a claim 6 weeks ago and this morning has been offered 75 off future flight, I though compensation was more than this for delay of arrival of more than 3+ hours at her destination based on a previous experience of my own several years ago and I was offered 150 cash or 250 in future flights.
    She has tried to get in touch with Flybe direct but has had no success which makes me wonder if they are outsourcing and trying to get people to accept paltry sums.

    Any advice would be appreciated
    Originally posted by maloricsmam
    • Justice13075
    • By Justice13075 16th Nov 18, 8:34 AM
    • 1,580 Posts
    • 538 Thanks
    Justice13075
    Good on her
    • suttonman
    • By suttonman 16th Nov 18, 9:36 AM
    • 5 Posts
    • 1 Thanks
    suttonman
    Cancelled flight - what are my rights.
    i was booked on a flight from glasgow to eastmids last night and they cancelled it after first saying it would be delayed for 2 hours.
    Eventually they booked me on a flight to Birmingham instead which left 2 hours after my original flight time.
    i then had to get on a coach (eventually sorted out by staff at Birmingham as they hadn't been told anything) and i arrived back at east mids 3 and a half hours after my original arrival time.
    My company booked and paid for the flight.
    Am i entitled to any compensation or do i not qualify as it wasnt me that booked and paid for the flight.
    • Justice13075
    • By Justice13075 16th Nov 18, 9:41 AM
    • 1,580 Posts
    • 538 Thanks
    Justice13075
    Eu261/2004 is quite clear it is the person who suffers the delay meaning the passenger who gets the compensation not the person or company who booked and paid for the ticket. Do you have any clause in your contract that covers this situation?
    • suttonman
    • By suttonman 16th Nov 18, 12:50 PM
    • 5 Posts
    • 1 Thanks
    suttonman
    Cancelled flight - what are my rights.
    Do you mean my work contract with my company?
    There is nothing mentioned as it is very rare that we are allowed to fly.
    Its usually train or car
    • Justice13075
    • By Justice13075 16th Nov 18, 12:57 PM
    • 1,580 Posts
    • 538 Thanks
    Justice13075
    Yes, If there is nothing in your work contract the compensation is yours
    • SuKon
    • By SuKon 16th Nov 18, 2:51 PM
    • 2 Posts
    • 0 Thanks
    SuKon
    Compensation for delayed flight with Flybe
    I am looking for some advice as to whether or not we can claim compensation for a delayed flight in October this year. We flew from Cardiff and the flight was just over 3 hours late. The cabin crew told passengers that the flight was delayed due to maintenance delays on the aircraft itself. I have put in a claim as did others on the flight. The cabin crew actually told us we could claim as the delay was over 3 hours. However, as there was no response coming back from Flybe I rang and they said nobody will get compensation for that flight as the delay was due to air traffic control filtering the flight times and this is classed as exceptional circumstances which is not covered by the EU compensation rules. Can we escalate this claim with another body or is there no point in carrying on with this. Any advice would be appreciated as someone isn't being entirely honest here.
    • Caz3121
    • By Caz3121 16th Nov 18, 2:53 PM
    • 11,674 Posts
    • 7,622 Thanks
    Caz3121
    put the flight details into euclaim and bottonline and see whether they believe there is a valid claim
    • SuKon
    • By SuKon 16th Nov 18, 3:01 PM
    • 2 Posts
    • 0 Thanks
    SuKon
    Caz3121 put the flight details into euclaim and bottonline and see whether they believe there is a valid claim


    Thank you very much. EUclaim has given me the answer.
    • mrs lds
    • By mrs lds 20th Nov 18, 2:32 AM
    • 3,873 Posts
    • 22,246 Thanks
    mrs lds
    Flybe cancelled my flight from man to Southend. I was told to find a hotel wut ‘reasonable costs’ and they might reimburse me! I presume I can claim the EU thing and expenses - I only had soup and bread to minimise costs at hotel as flight next day.? Have I done the right thing and kept receipts.
    • JPears
    • By JPears 20th Nov 18, 8:57 AM
    • 4,461 Posts
    • 1,214 Thanks
    JPears
    hi lds. Firstly, you should download and read Vauban's most excellent guide to the EU thing.
    You have 2 potential elements to your claim under reg 261/2004.
    1. Possible compensation of €250, depending on the reason for the cancellation.
    2. Expnses incurred in: travel to and from the airport/hotal that you had to stay in overnight and costs of the hotel including any food and non alcoholic drink. "reasonable" is not in the regualtion, so ignore it. Ideally Flybe should have arranged the accomadation for you and paid for it, but they don't putting you to extra incovenience.
    There will probably be 2 seperate webforms on the flybe website to claim for compensation and expenses.
    What was the reason for the cancellation?
    Expect a prompt rebuff, its the usual MO for most airlines.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • mrs lds
    • By mrs lds 20th Nov 18, 6:18 PM
    • 3,873 Posts
    • 22,246 Thanks
    mrs lds
    hi lds. Firstly, you should download and read Vauban's most excellent guide to the EU thing.
    You have 2 potential elements to your claim under reg 261/2004.
    1. Possible compensation of 250, depending on the reason for the cancellation.
    2. Expnses incurred in: travel to and from the airport/hotal that you had to stay in overnight and costs of the hotel including any food and non alcoholic drink. "reasonable" is not in the regualtion, so ignore it. Ideally Flybe should have arranged the accomadation for you and paid for it, but they don't putting you to extra incovenience.
    There will probably be 2 seperate webforms on the flybe website to claim for compensation and expenses.
    What was the reason for the cancellation?
    Expect a prompt rebuff, its the usual MO for most airlines.
    Originally posted by JPears
    No reason was given just a text saying it was cancelled. Thank you fir the advice. Am i able to find out reason for cancellation?
    • JPears
    • By JPears 21st Nov 18, 10:31 AM
    • 4,461 Posts
    • 1,214 Thanks
    JPears
    When you put in a claim, if Flybe reject if they will usually give the reason. But it may not necessarily be the actual reason! Airlines are not unknown to find an excuse that fits in the EC catagory.
    Unless there was a non airline strike/ATC restrictions/poor weather at your airport or arrival airport then it unlikley to be a valid EC.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
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