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    • Sigane
    • By Sigane 5th Jul 18, 11:22 AM
    • 1 Posts
    • 1 Thanks
    Sigane
    Winner winner, chicken dinner
    My flight from AMS to BHX last Tuesday was cancelled. They offered me an alternative flight to Manchester (this was 9pm so no more flights to Birmingham) and a minibus from MAN to BHX. That flight was then delayed by 4 hours (no info and no offers of food or water - natch) and then when we arrived they had only booked an 8 seater minibus so I wasn't allowed on as it was full. This was 2am so you can imagine my mood!
    Flybe has just paid me two lots of Eu250 and refunded my £159.72 Uber fare all after using the template. Thankyou Martin and well done 'Fly Maybe' for resolving this so quickly!!
    Last edited by Sigane; 05-07-2018 at 11:24 AM.
    • JPears
    • By JPears 5th Jul 18, 5:14 PM
    • 4,175 Posts
    • 1,136 Thanks
    JPears
    That's a really useful document JPears, thank you!!
    Originally posted by Hardy12
    That's why he did it. Many claimants are indebted to Vauban, Lord of delays claims.
    And he has a nice hat...
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • JPears
    • By JPears 5th Jul 18, 5:20 PM
    • 4,175 Posts
    • 1,136 Thanks
    JPears
    Well done you. A rare event it has to be said.
    Hope that goes someway for the shocking disorganisation that afflicts many airlines.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • mrs lds
    • By mrs lds 11th Jul 18, 6:04 PM
    • 3,779 Posts
    • 21,458 Thanks
    mrs lds
    FFlybe ( flynot) domestic four hour delay???
    Advice please?
    My flight to Manchester from Southend is delayed by four hours? Iím missing the match tonight, I feel
    Like Tom Hanks in Ďthe terminalí am I entitled to any compensation over a cancelled flight and the delay is 4 hours until the next flight?
    Any advice appreciated!!
    • Justice13075
    • By Justice13075 11th Jul 18, 6:27 PM
    • 1,423 Posts
    • 514 Thanks
    Justice13075
    Depends on the reason for the delay. What reason was given? You are entitled to a voucher for something to eat and drink. Can you not watch the game in the terminal or on an ipad laptop or even your phone
    • jpsartre
    • By jpsartre 11th Jul 18, 6:29 PM
    • 3,489 Posts
    • 2,227 Thanks
    jpsartre
    am I entitled to any compensation over a cancelled flight and the delay is 4 hours until the next flight?
    Any advice appreciated!!
    Originally posted by mrs lds

    Yes, if the cancellation was for non-extraordinary reasons.
    • Justice13075
    • By Justice13075 11th Jul 18, 6:30 PM
    • 1,423 Posts
    • 514 Thanks
    Justice13075
    What was it cancelled or delayed?
    • jpsartre
    • By jpsartre 11th Jul 18, 7:12 PM
    • 3,489 Posts
    • 2,227 Thanks
    jpsartre
    I'm assuming the poster was on the cancelled BE6236 and rebooked onto BE6238.
    • Justice13075
    • By Justice13075 11th Jul 18, 7:22 PM
    • 1,423 Posts
    • 514 Thanks
    Justice13075
    Well just waiting for the reason for the cancellation.
    • JPears
    • By JPears 11th Jul 18, 8:00 PM
    • 4,175 Posts
    • 1,136 Thanks
    JPears
    They're busy watching football....
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Justice13075
    • By Justice13075 11th Jul 18, 8:12 PM
    • 1,423 Posts
    • 514 Thanks
    Justice13075
    Is there a match on?
    • mrs lds
    • By mrs lds 11th Jul 18, 8:25 PM
    • 3,779 Posts
    • 21,458 Thanks
    mrs lds
    Delayed for tevh reasons then cancelled managed to get the goal mid flight
    • Justice13075
    • By Justice13075 11th Jul 18, 8:29 PM
    • 1,423 Posts
    • 514 Thanks
    Justice13075
    If that is the case you will be due 250euro for each passenger
    • mrs lds
    • By mrs lds 21st Jul 18, 11:01 AM
    • 3,779 Posts
    • 21,458 Thanks
    mrs lds
    Hi I applied for compensation via resolver but had no feedback since 12/7. Shall I sit and wait or can i follow up?
    • Justice13075
    • By Justice13075 21st Jul 18, 11:32 AM
    • 1,423 Posts
    • 514 Thanks
    Justice13075
    If you haven't yet downloaded Vaubans Guide do so. Read and on page 6 is a template letter fill it out and send it to Flybe
    • JPears
    • By JPears 21st Jul 18, 11:42 AM
    • 4,175 Posts
    • 1,136 Thanks
    JPears
    Personally I would always give at least 14 days for an intial response before following up.
    Does resolver have an escalation timetable.
    Have you had any acknowledgment from Flybe?
    Some airlines won't deal with Resolver.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • mrs lds
    • By mrs lds 22nd Jul 18, 6:35 PM
    • 3,779 Posts
    • 21,458 Thanks
    mrs lds
    Personally I would always give at least 14 days for an intial response before following up.
    Does resolver have an escalation timetable.
    Have you had any acknowledgment from Flybe?
    Some airlines won't deal with Resolver.
    Originally posted by JPears
    I just got this a couple of hours ago! I'm not sure if they are fobbing me off to stobart. I booked through flybe, flew with flybe?? What doyou tnink?? Thanks in advance!


    You recently contacted Flybe. Below is a summary of your original comments along with our response to you.



    Subject

    Response By E-mail (22/07/2018 15:30)
    Dear
    Our Ref:

    Thank you for your email in regards to your flight BE6236 from London Southend to Manchester on the 11th July 2018. Please accept my sincerest apologies for the disruption to your flight and I can fully appreciate the frustration and inconvenience caused.

    Please be advised that your flight was operated by Flybeís Franchise partner, Stobart Air. Therefore, we have forwarded your correspondence to them so that they are able to investigate and respond to you directly.

    Although we are franchise partners, Stobart Air are a separate airline and as such they must deal with any claims or complaints that arise from their services as they will have the facilities to investigate your claim fully.

    I have provided their contact details below if you wish to discuss this matter with them directly:

    Email: customer.care@stobartair.com

    In the meantime, I would like to express my regret regarding the inconvenience caused and I trust that they will manage to resolve your claim.

    Kind regards

    William Clapham
    Customer Relations Advisor

    0371 700 5000
    +44 (0)207 308 0825 from outside
    • Justice13075
    • By Justice13075 22nd Jul 18, 7:51 PM
    • 1,423 Posts
    • 514 Thanks
    Justice13075
    They are correct your claim will be against Stobart Air.
    • mrs lds
    • By mrs lds 22nd Jul 18, 10:13 PM
    • 3,779 Posts
    • 21,458 Thanks
    mrs lds
    They are correct your claim will be against Stobart Air.
    Originally posted by Justice13075
    I have sent the template email to stobart air? Is that correct!? Has anyone ekse had a compensation claim against stobart with a positive outcome?
    Thanks in advance
    • Justice13075
    • By Justice13075 23rd Jul 18, 9:52 PM
    • 1,423 Posts
    • 514 Thanks
    Justice13075
    I know a legal firm is dealing with over 160 cases against Stobart. Just wait for a reply.
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