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    • JPears
    • By JPears 16th Apr 18, 9:00 AM
    • 3,683 Posts
    • 1,024 Thanks
    JPears
    It could be a cruel 6 minutes...
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • NoviceAngel
    • By NoviceAngel 16th Apr 18, 10:16 AM
    • 2,034 Posts
    • 608 Thanks
    NoviceAngel
    .......what is the likelihood that it took more than 6 minutes to open the doors?
    Originally posted by Caz3121
    Actually quite likely, but I’m sure BA were perfectly aware of the time and no doubt deployed the emergency shoots to get people off.

    How many times have we read about what a difference a few minutes make?
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!

    Hi, we’ve had to remove part of your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
    • Justice13075
    • By Justice13075 16th Apr 18, 10:35 AM
    • 1,124 Posts
    • 459 Thanks
    Justice13075
    What information does Bott have that euclaim doesn't have if they believe the poster is entitled to 600euro.
    • Justice13075
    • By Justice13075 16th Apr 18, 10:39 AM
    • 1,124 Posts
    • 459 Thanks
    Justice13075
    Interesting point raised by jpsartre. Regarding the drop from 600euro to 300 euro if the flight is delayed between 3 and 4 hours. Is this only if a claimant had been re routed on a different flight. #1939
    Last edited by Justice13075; 16-04-2018 at 10:42 AM.
    • Tyzap
    • By Tyzap 16th Apr 18, 4:30 PM
    • 1,386 Posts
    • 638 Thanks
    Tyzap
    Interesting point raised by jpsartre. Regarding the drop from 600euro to 300 euro if the flight is delayed between 3 and 4 hours. Is this only if a claimant had been re routed on a different flight. #1939
    Originally posted by Justice13075
    Nope, you qualify for the reduction if they get you there between 3 hours and 4 hours late, no other qualifications required.

    Another oddity of the regs.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • Justice13075
    • By Justice13075 16th Apr 18, 5:02 PM
    • 1,124 Posts
    • 459 Thanks
    Justice13075
    That's exactly as I thought but the question was asked
    • laticsforlife
    • By laticsforlife 17th May 18, 10:34 AM
    • 1,203 Posts
    • 1,473 Thanks
    laticsforlife
    MIA-LHR on Sat 05/05/18 (BA206 at 5.10pm)

    Flight left roughly on time, but flew for about 4 hours up the coast then turned back to JFK due to electrical issues on the flight such as no overhead lighting in most of the plane or overhead lighting that wouldnt turn off, plus no lights in the toilets limited AC (boiling hot at the back where we were) and no ovens (so no food, unless you were in First Class, of course).

    Then 2.5 hours sat on tarmac with no AC and still no lights (even less actually). No fix so at midnight were taken to BA 'Exec' lounge which has 1 coffee machine for 400 and only a few small sandwiches (note they haven't now provided food for all since 5pm).

    A further 2 hours in here, before being told flight cancelled (tech and out of hours crew).

    Then told no hotels in the Tri-State area, so bussed 1.45hrs to Connecticut Marriott (nice hotel actually). No food provided at all and of course at 4am there was nothing at the hotel till breakfast, but everyone was so tired nobody kicked up a fuss.

    Day after was told being bussed back to JFK at 1pm then would be put onto next avail. flight, but having spoken with some yanks, they suggested calling 1-800-Airline - great call as the Brit on that line booked us on an AA flight that early evening and he re-booked our connection to Manchester.

    Top and bottom, we arrived in Manchester about 24 hours late.

    OK that's the story, now the Compensation question;

    Eventually found the right page on BA website (well hidden) and made claim for lunch at JFK (I was very reasonable we only had McD's of about $30), and made a seperate claim on their EU261/04 form (I hadn't realised you could combine EU261 and the lunch claim but I'd already done the lunch one before I saw this).

    These were on the system on 07/05/18 and I have 2x reference numbers so they do have them.

    How long should I expect them to respond - they say somewhere 10 working days but I don't see why I should wait this long, it's a clear cut Tech issue and is not Extraordinary in any sense (It was more a 28-year old 747 that given the choice I'd send to die in the desert).

    NB that aircraft finally took off again 3 days later and even then was 4 hours late!

    Also note from my signature below, this isn't my first rodeo in the whole EU261/04 game, I took Thomson to Court a few years back and won that case for a 10 hour delay, hence my bullish attitude to 'I want my Compo now'.
    Last edited by laticsforlife; 17-05-2018 at 10:39 AM. Reason: add
    I didn't do it, nobody saw me do it, you can't prove a thing!
    Quidco, £1,997
    Shopandscan, £2,550
    Tesco Double The Difference, £2,700
    TopCashback,£1,815
    Thomson EU261/04 Claim, £1,700
    • jpsartre
    • By jpsartre 17th May 18, 10:46 AM
    • 3,162 Posts
    • 2,079 Thanks
    jpsartre
    How long should I expect them to respond
    Originally posted by laticsforlife

    I've experienced everything from a few days to 6 weeks.
    • laticsforlife
    • By laticsforlife 17th May 18, 11:07 AM
    • 1,203 Posts
    • 1,473 Thanks
    laticsforlife
    I've experienced everything from a few days to 6 weeks.
    Originally posted by jpsartre
    6 weeks, that's pathetic.

    Might give them a call to show I'm not sitting back on this. All assuming I can find the right number and get through to the right person. No doubt BA will make that difficult too.
    I didn't do it, nobody saw me do it, you can't prove a thing!
    Quidco, £1,997
    Shopandscan, £2,550
    Tesco Double The Difference, £2,700
    TopCashback,£1,815
    Thomson EU261/04 Claim, £1,700
    • jpsartre
    • By jpsartre 17th May 18, 12:38 PM
    • 3,162 Posts
    • 2,079 Thanks
    jpsartre
    While I agree that 6 weeks is too long, I'd give them a couple of weeks to get back to you. I highly doubt you'll speed anything up by contacting them already.
    • Edward Scott
    • By Edward Scott 18th May 18, 10:33 AM
    • 1 Posts
    • 0 Thanks
    Edward Scott
    Just wondering if anyone has had experience claiming back expenses for a cancelled BA flight?

    My GF and I were coming back from Kiev on Monday and our plane was cancelled - front damper failed on landing and they couldn't get the part.

    We were sent back into the airport reception to queue up for rescheduling. This was about 6pm and the flight was supposed to have left at 2.30pm.

    I knew there was an Ukraine Airlines flight to Gatwick at 8pm. The time was already 6.30pm and the queue was moving so slowly we would not have been able to make the flight.

    I asked a member of BA staff if I could go and get the ticket myself and she did say BA would reimburse us. So I went out of the queue and got 2 tickets. A lad behind me was in the front of the BA queue and had been given the same flight for free. We would absolutely not have made that flight had we waited. BA would have put us up in a local hotel for the flight the following day.

    We had our hotel at Heathrow booked for that night and the train journey the following day.

    What I'm not sure about is whether BA would have had to pay for another hotel and alternative train journey as we would have missed our original hotel and train booking.

    Having made a claim to BA, they are saying that as I booked the Ukraine Airline flight myself, they will not reimburse my expenses. If they would have had to pay for train tickets and Heathrow hotel - and maybe a days' loss of earnings?? then my actions saved them more than the tickets at £260 - we also got a taxi from Gatwick to our hotel in Heathrow at £96.

    To add, the fixed compensation is £350 (400 euros) each and as my expenses were about £356 we're not really going to be out of pocket so I'm not overly upset. But it is a irksome that some got the flight for free and we didn't yet by doing so saved grief for both us and BA.
    • jpsartre
    • By jpsartre 18th May 18, 11:47 AM
    • 3,162 Posts
    • 2,079 Thanks
    jpsartre

    What I'm not sure about is whether BA would have had to pay for another hotel and alternative train journey as we would have missed our original hotel and train booking.
    Originally posted by Edward Scott

    They wouldn't. Their obligations would have ended once you arrived in Heathrow. If you were to take legal action I think you have a strong to get reimbursed the flight you purchased.
    • JPears
    • By JPears 18th May 18, 1:51 PM
    • 3,683 Posts
    • 1,024 Thanks
    JPears
    You should either get a full refund of your original BA flight and compensation under reg 261/2004. Or BA should reimburse you the costs of the new flight. And the compensation for the cancelled flight.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • tizzle6560
    • By tizzle6560 25th May 18, 12:31 PM
    • 316 Posts
    • 53 Thanks
    tizzle6560
    B.A - cancelled flight - compensation
    Got an email from BA on Tuesday saying my scheduled flight home for Thursday (yesterday) was simply cancelled. No other info, just straight up cancelled.

    They automatically booked me onto another flight with a 5 hour layover which I refused, and after spending hours calling them up, they managed to book me onto a different, but direct American Airlines flight home.

    I submitted a compensation claim through BA's website already.

    Considering the extremely short nature of the cancellation, am I entitled to full rate compensation under EU law?

    The BA rep on the phone suggested (but didnt confirm) that it was likely due to a technical fault with the plane as it hadn't made the previous flight it was scheduled for either.

    Any advice here would be great. TIA
    • JPears
    • By JPears 25th May 18, 12:44 PM
    • 3,683 Posts
    • 1,024 Thanks
    JPears
    Welcome.
    But please repost on the BA thread rather than your own personal thread which clutters up the board and makes it more difficult for eveyone to give you help.
    Thanks
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • tizzle6560
    • By tizzle6560 25th May 18, 12:46 PM
    • 316 Posts
    • 53 Thanks
    tizzle6560
    Oops. Thanks for moving it!
    • Tyzap
    • By Tyzap 25th May 18, 1:17 PM
    • 1,386 Posts
    • 638 Thanks
    Tyzap
    Got an email from BA on Tuesday saying my scheduled flight home for Thursday (yesterday) was simply cancelled. No other info, just straight up cancelled.

    They automatically booked me onto another flight with a 5 hour layover which I refused, and after spending hours calling them up, they managed to book me onto a different, but direct American Airlines flight home.

    I submitted a compensation claim through BA's website already.

    Considering the extremely short nature of the cancellation, am I entitled to full rate compensation under EU law?

    The BA rep on the phone suggested (but didnt confirm) that it was likely due to a technical fault with the plane as it hadn't made the previous flight it was scheduled for either.

    Any advice here would be great. TIA
    Originally posted by tizzle6560
    What were your original flight details, flight numbers date etc, and how many hours late did you arrive at your destination?
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • laticsforlife
    • By laticsforlife 25th May 18, 1:38 PM
    • 1,203 Posts
    • 1,473 Thanks
    laticsforlife
    Further to my long post at #1947, on Wednesday of this week, BA simply paid the £1,057 (1200EUR) into my bank account along with a separate payment for about £22 for the lunch bought at JFK.

    No questions, just paid it! Then 2 days later an email saying much the same, and apologising for the delay, LOL.

    Was expecting them to be very slow and argumentative, but at least in this regard they have done the right thing and fairly quickly.

    2 weeks total from claim to payment.
    I didn't do it, nobody saw me do it, you can't prove a thing!
    Quidco, £1,997
    Shopandscan, £2,550
    Tesco Double The Difference, £2,700
    TopCashback,£1,815
    Thomson EU261/04 Claim, £1,700
    • tizzle6560
    • By tizzle6560 25th May 18, 2:14 PM
    • 316 Posts
    • 53 Thanks
    tizzle6560
    What were your original flight details, flight numbers date etc, and how many hours late did you arrive at your destination?
    Originally posted by Tyzap
    Technically I arrived early as they put me on an earlier flight, thus cutting into my actual holiday time.

    Details are -

    BA0176 JFK - LHR 24 May CANCELLED

    New flight

    BA1594 JFK - LHR 24 May
    • JPears
    • By JPears 25th May 18, 2:46 PM
    • 3,683 Posts
    • 1,024 Thanks
    JPears
    Yes but how early?
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
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