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    • legal magpie
    • By legal magpie 12th Aug 17, 12:59 AM
    • 891 Posts
    • 392 Thanks
    legal magpie
    It must be something about us and BA!
    Originally posted by nedsram
    You are probably just a jinx. Please tell us what flights you are going on in future so we can avoid them.
    Seriously though, you should pursue your claims
    • jubileee
    • By jubileee 12th Aug 17, 9:05 AM
    • 62 Posts
    • 67 Thanks
    jubileee
    Hi jubileee,

    Thats very interesting, thanks for taking the trouble to post and congratulations on getting to the bottom of a complicated claim.

    You have helped to clear up a couple of much debated and unclear points and I hope I'm not reading too much into it.

    Just to take it a step further. If your original flight had been with another EU carrier, rather than AA, it now looks, to me at least, that you could have claimed 2 sets of compensation.

    It also seems that it is not essential to have paid for your re routed flight to qualify for compensation from that airline.

    Good luck.
    Originally posted by Tyzap
    Thanks. It was quite useful that the point about whether you needed to have paid for a rerouted flight was being debated at the point I made my first post (page 79).
    • **Missy**
    • By **Missy** 14th Aug 17, 9:50 PM
    • 2 Posts
    • 0 Thanks
    **Missy**
    It should have been a British Airways flight
    • andromark2
    • By andromark2 16th Aug 17, 10:24 AM
    • 2 Posts
    • 0 Thanks
    andromark2
    Beware BA tactics
    Returning from Vancouver on 27th May we were transferred to Air Canada by BA ground staff, but only economy was available not premium economy we had booked with BA. We departed over 2 hours early so requested cancellation and downgrade compensation plus a baggage charge for being above economy limit.
    BA has to date refused all compensation twice because "your flight was not cancelled and departed on time". WHAT??
    BA ground staff, Vancouver Airport, Air Canada and 100+ other passengers who transferred to them all think it was cancelled. So, fantasy lies hoping we will get bored or give up.
    Keep pushing everybody and pump your claims, they deserve all they get.
    • JPears
    • By JPears 16th Aug 17, 11:20 AM
    • 3,858 Posts
    • 1,063 Thanks
    JPears
    When were you informed of the flight change?
    Was the BA flight actually cancelled? And why was it cancelled? If due to an EC, you may not be due compensation.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • summerishere11
    • By summerishere11 18th Aug 17, 12:15 PM
    • 16 Posts
    • 0 Thanks
    summerishere11
    BA claim rejected
    Hi.

    I wonder if anyone could shed some light into my situation. We flew on the 6th of June 2017 from Aberdeen-Heathrow at 12.30 (flight nr IB7518) Heathrow-Madrid, Madrid-Seville. Our first flight from Aberdeen got cancelled the day before by text around 4pm without any reason given. We got an e mail a few hours later saying we had been put on a different flight the next day (flight nr BA1309/IB7513 at 14.20)
    The rescheduled flight was delayed due to cross winds in London, which made us spend the night in London. We did not make a claim for this flight as the delay was due to extreme weather. We however did put in a claim with airhelp to BA for our first cancelled flight. BA have come back today after 2 months rejecting our claim for the cancelled flight due to also bad weather.
    I am slightly confused.
    1.Was our claim with BA as the first flight only had an Iberia flight number, but surely airhelp would know who the claim was with? Also BA didn't say the claim wasn't with them but that they had rejected it.
    2. Can bad weather be given as a reason for cancelled flights that were cancelled before the date of travel? Also we were not given any reason for the cancellation in the text or email or at the airport after acquiring about it.
    3. Is there anything I can do to take my claim further?

    Thanks in advance
    • JPears
    • By JPears 18th Aug 17, 12:41 PM
    • 3,858 Posts
    • 1,063 Thanks
    JPears
    I cant imagine an airline would cancel a flight 24 hours in advance due to predicted weather, especially if thye then flew 2 hours later!
    However the flight times you have given would indicate your lter replacement fluight was sheduled to depart less than 2 hors after the original. But it all depends on the scheduled ARRIVAL time. If less than 2 hours difference, then no compensation is due.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Tyzap
    • By Tyzap 18th Aug 17, 12:44 PM
    • 1,499 Posts
    • 668 Thanks
    Tyzap
    Hi.

    2. Can bad weather be given as a reason for cancelled flights that were cancelled before the date of travel? Also we were not given any reason for the cancellation in the text or email or at the airport after acquiring about it.
    3. Is there anything I can do to take my claim further?

    Thanks in advance
    Originally posted by summerishere11
    Don't know who airhelp are but you should have come here first.

    Heathrow Airport

    Heathrow required airlines to cancel a proportion of their flights based on forecast bad weather.

    The reduction in capacity was to ensure flights could continue to operate safely and airlines could give advance notice to their passengers. The flights shown below were cancelled based on the expected weather conditions and in our view would be considered to be an extraordinary circumstance and not subject to compensation.

    The list does not include flights cancelled on the day.

    Details of cancelled flights 2017

    6 July - forecast thunderstorms
    6 June - forecast strong winds and storms
    12 January 2017 - forecast snow
    23 January - forecast fog
    24 January - forecast fog
    25 January - forecast fog
    23 February - forecast strong winds (Storm Doris)
    2 March - forecast strong winds

    Good luck
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • JPears
    • By JPears 18th Aug 17, 1:17 PM
    • 3,858 Posts
    • 1,063 Thanks
    JPears
    Don't know who airhelp are but you should have come here first.

    Heathrow Airport

    Heathrow required airlines to cancel a proportion of their flights based on forecast bad weather.

    The reduction in capacity was to ensure flights could continue to operate safely and airlines could give advance notice to their passengers. The flights shown below were cancelled based on the expected weather conditions and in our view would be considered to be an extraordinary circumstance and not subject to compensation.

    The list does not include flights cancelled on the day.

    Details of cancelled flights 2017

    6 July - forecast thunderstorms
    6 June - forecast strong winds and storms
    12 January 2017 - forecast snow
    23 January - forecast fog
    24 January - forecast fog
    25 January - forecast fog
    23 February - forecast strong winds (Storm Doris)
    2 March - forecast strong winds

    Good luck
    Originally posted by Tyzap
    Obviously my first statement was incorrect. I suspect BA had no choice in the matter.
    ut due to the 2 hour aspect, I suspect compensation still not due. airhelp, if they knew their onions, should have been aware of this.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • summerishere11
    • By summerishere11 18th Aug 17, 1:21 PM
    • 16 Posts
    • 0 Thanks
    summerishere11
    Thank you for clearing that up for me, from your info Tyzap it looks like I don't have a claim.
    • Tyzap
    • By Tyzap 18th Aug 17, 1:33 PM
    • 1,499 Posts
    • 668 Thanks
    Tyzap
    Thank you for clearing that up for me, from your info Tyzap it looks like I don't have a claim.
    Originally posted by summerishere11
    No, according to the CAA you don't.

    IMO this is an odd ruling from the CAA and there appears to be no equivalent in the EC261 regulations. So is it a step too far or does it assist passengers by preempting everyone getting stuck in LHR IF a storm arrives.

    I view this from two opposing points of view.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • JPears
    • By JPears 18th Aug 17, 1:48 PM
    • 3,858 Posts
    • 1,063 Thanks
    JPears
    But no claim anyway despite being weather related as <2 hours difference.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • summerishere11
    • By summerishere11 18th Aug 17, 2:01 PM
    • 16 Posts
    • 0 Thanks
    summerishere11
    As I am already on the subject, I don't know if you could also advise me on my other claim, I made this claim myself thru resolver with Iberia about our returning flight from Seville- Aberdeen. We flew home on the 14th of June 2017 Seville-Madrid
    Madrid-Heathrow (flight nr IB3166 dept 15.45- arr 17.10)
    Heathrow- Aberdeen ( flight nr IB7570 dept 18.15- arr 19.50)
    Our second flight from Madrid to London was delayed due to technical fault while we were boarded and waiting for take off. We landed in Heathrow at 18.52 which made us miss our connecting flight to Aberdeen. We were rescheduled on a later flight ( flight nr BA1318) and arrived in Aberdeen at 23:12
    making us 3h 22 min late to our final destination
    ( due to arrive in Aberdeen 19.50
    Arrived 23.22)
    I have made a claim to Iberia
    !!!8364;400 per person for 5 people (total 2000 euros) is that correct?
    Thanks again
    • Tyzap
    • By Tyzap 18th Aug 17, 2:18 PM
    • 1,499 Posts
    • 668 Thanks
    Tyzap
    As I am already on the subject, I don't know if you could also advise me on my other claim, I made this claim myself thru resolver with Iberia about our returning flight from Seville- Aberdeen. We flew home on the 14th of June 2017 Seville-Madrid
    Madrid-Heathrow (flight nr IB3166 dept 15.45- arr 17.10)
    Heathrow- Aberdeen ( flight nr IB7570 dept 18.15- arr 19.50)
    Our second flight from Madrid to London was delayed due to technical fault while we were boarded and waiting for take off. We landed in Heathrow at 18.52 which made us miss our connecting flight to Aberdeen. We were rescheduled on a later flight ( flight nr BA1318) and arrived in Aberdeen at 23:12
    making us 3h 22 min late to our final destination
    ( due to arrive in Aberdeen 19.50
    Arrived 23.22)
    I have made a claim to Iberia
    400 per person for 5 people (total 2000 euros) is that correct?
    Thanks again
    Originally posted by summerishere11
    Yes, appears to be a valid claim if through booked. ie all flights on one booking.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • summerishere11
    • By summerishere11 18th Aug 17, 2:27 PM
    • 16 Posts
    • 0 Thanks
    summerishere11
    Yes all the flights were all booked under one booking.
    • Sharron and Paul
    • By Sharron and Paul 18th Aug 17, 3:06 PM
    • 2 Posts
    • 0 Thanks
    Sharron and Paul
    BA Defending small claims
    Can anyone help.
    On the 27th May 2017 our flight was cancelled at Heathrow Airport to Manchester.
    My husband has terminal cancer and they advised us just to make our own way home and send them the receipts. Our luggage with my husband meds returned up 3 days later.
    After sending in the receipts for refreshments, taxi and train and a request for the refund on flight and compensation for the cancelled flight we heard nothing. So I completed the online small claims against British airways (BA) Ltd and British Airways Plc. (Just because I did not know who to claim against.) They have both submitted a defence British Airways (BA) Ltd claim they are not to blame as it is only a subsidiary of BA plc. We have not actually received a copy of the defence of BA Plc todate.
    We have now received a cheque for the Refreshment and taxi receipt but not the Train fare or refunded on the flight.
    What do we do now. Complete the questionnaire and set aside first defendant?
    How do we know what the 2nd defendant defence is?
    HELP.


    Thank you in advance for any advice. Sharron and Paul
    • JPears
    • By JPears 18th Aug 17, 3:53 PM
    • 3,858 Posts
    • 1,063 Thanks
    JPears
    Hi. Did you send an LBA before submitting your small claims?
    With the benefit of hindsight and for future reference it would be wise to find out the correct defendant in advance.
    Your claim is most likely against BA plc if you look on the website for booking.
    Why was your flight cancelled?
    You should inform the court that you no longer wish to persue the claim against British Airways Ltd.
    And await the defence from BA plc. They should send you a copy as well as submit one to the court.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • jpsartre
    • By jpsartre 18th Aug 17, 3:58 PM
    • 3,330 Posts
    • 2,146 Thanks
    jpsartre
    After sending in the receipts for refreshments, taxi and train and a request for the refund on flight and compensation for the cancelled flight we heard nothing.
    Originally posted by Sharron and Paul
    You cannot request a refund of the flight and reimbursement of your train. It's either or.
    • Sharron and Paul
    • By Sharron and Paul 18th Aug 17, 4:04 PM
    • 2 Posts
    • 0 Thanks
    Sharron and Paul
    Hi


    I sent a covering letter and receipts to BA Customer service both by post recorded delivery and online. The flight was cancelled because on the 27th May the computer system went down. I will stop the claim against BA Ltd.


    Thanks
    • summerishere11
    • By summerishere11 18th Aug 17, 4:08 PM
    • 16 Posts
    • 0 Thanks
    summerishere11
    To JPears

    We were more than 2 hours late to our final destination, we didn't arrive in Seville till about 20 hours late on the 7th of June, but I'm guessing it won't matter in this case as both the first cancelled flight and the second rescheduled but delayed flight was to do with bad winds/weather then.
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