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    • Cleverclover
    • By Cleverclover 6th Aug 18, 12:45 PM
    • 1 Posts
    • 0 Thanks
    Cleverclover
    I tried claiming compensation from TUI for a delayed flight to Dominican Republic back dated to 2014. I began via resolver but unlike BA, TUI didn't respond each time I escalated the case. I emailed them directly from their website on Wednesday and 3 working days later I have had a letter with compensation paid of 1500 euros! Result!( for 5 delayed people)
    • Justice13075
    • By Justice13075 6th Aug 18, 1:26 PM
    • 1,447 Posts
    • 519 Thanks
    Justice13075
    How late did you arrive in the Dominican Republic if it was more than 4 hours you should have had 3,000 euro's
    • korf
    • By korf 7th Aug 18, 11:18 AM
    • 53 Posts
    • 157 Thanks
    korf
    Still waiting for TUI to pay up
    Despite CEDR deciding in my favour TUI have still not paid up.
    The deadline for payment has passed a few weeks ago and although I am trying to chase the airline haven't done or said anything since mid June.

    It is very annoying but I am still hopeful thanks to the other posts on here where eventually payment has been made. TUI do seem to do everything they can to delay or avoid paying!

    CEDR don't seem to be able to enforce their decisions which is a shame as before this I thought the process was pretty good.
    • JPears
    • By JPears 7th Aug 18, 11:27 AM
    • 4,245 Posts
    • 1,159 Thanks
    JPears
    I think you need to do 3 things.
    1. Send an NBA to TUI giving 14 days for payment. In the meantime register with MCOL and get you form all filled in ready to submit.
    2. Write a letter of complaint to CEDR. Ask what enforcement powers they have. (None as far as we are aware here)
    3 Write a letter of complaint to CAA asking the above questions and why they are ignoring their legal obligations to regulate the airlines, protecting consumers from airlines that intentionally and repeatedly break the law?
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • korf
    • By korf 7th Aug 18, 1:09 PM
    • 53 Posts
    • 157 Thanks
    korf
    TUI have just replied saying the payment will be in my account within 2 weeks! So I will give them a little longer but will use your suggested steps if this turns out to be too good to be true.
    • JPears
    • By JPears 7th Aug 18, 5:22 PM
    • 4,245 Posts
    • 1,159 Thanks
    JPears
    I would still do all 3.!!!55357;!!!56841;
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • philng
    • By philng 8th Aug 18, 8:32 AM
    • 636 Posts
    • 84 Thanks
    philng
    Despite CEDR deciding in my favour TUI have still not paid up.
    The deadline for payment has passed a few weeks ago and although I am trying to chase the airline haven't done or said anything since mid June.

    It is very annoying but I am still hopeful thanks to the other posts on here where eventually payment has been made. TUI do seem to do everything they can to delay or avoid paying!

    CEDR don't seem to be able to enforce their decisions which is a shame as before this I thought the process was pretty good.
    Originally posted by korf
    I was advised by CEDR that the decision they make is BINDING on TUI so they will eventually pay up.

    TUI went past my deadline but I was persistent in contacting CEDR by phone every 3 or 4 days to chase up & this worked with payment received yesterday direct in to my account around 2 weeks after the deadline.
    • Dennismum
    • By Dennismum 8th Aug 18, 10:06 AM
    • 2 Posts
    • 0 Thanks
    Dennismum
    24 HR FLIGHT DELAY - TUI help?
    Hi MSE,
    Wondered if I could get some advice? TUI package holiday Luton to Paphos. Return flight we had to make an emergency landing in Frankfurt due medical emergency on board. When we landed it was confirmed that the passenger had died and we had to comply with German procedures for this. The crew had exceeded their operating hours so we could not fly back that day. We were eventually put up in a hotel but the whole episode from the emergency landing to arriving back into the uk 23 hrs and 45 minutes late was an absolute ordeal which I wont go into at the moment but was compounded by lack of instruction and information at all stages. Whilst everyone on the plane were shocked and completely sympathetic to the families tragic loss, we all lost a days wages as well as everything else that goes along with a delay of that scale.
    When we returned I contacted TUI flight delay via email as their website instructed and apparently we wont hear anything for 56 days.!
    Is this really normal not to have any feedback /confirmation for nearly 2 months?
    • Dennismum
    • By Dennismum 8th Aug 18, 10:14 AM
    • 2 Posts
    • 0 Thanks
    Dennismum
    TUI flight delay as diverted can I claim
    Hi MSE,
    Wondered if I could get some advice? TUI package holiday Luton to Paphos. Return flight we had to make an emergency landing in Frankfurt due medical emergency on board. When we landed it was confirmed that the passenger had died and we had to comply with German procedures for this. The crew had exceeded their operating hours so we could not fly back that day. We were eventually put up in a hotel but the whole episode from the emergency landing to arriving back into the uk 23 hrs and 45 minutes late was an absolute ordeal which I wont go into at the moment but was compounded by lack of instruction and information at all stages. Whilst everyone on the plane were shocked and completely sympathetic to the families tragic loss, we all lost a days wages as well as everything else that goes along with a delay of that scale.
    When we returned I contacted TUI flight delay via email as their website instructed and apparently we wont hear anything for 56 days.!
    Is this really normal not to have any feedback /confirmation for nearly 2 months?
    • Caz3121
    • By Caz3121 8th Aug 18, 10:31 AM
    • 11,498 Posts
    • 7,519 Thanks
    Caz3121
    Dennismum - have you spoken to your travel insurance? I would suspect that EU261 would not apply due to the reason for the delay. If you had expenses during the delay for hotel or food, this should be reimbursed under duty of care
    • keithwtj
    • By keithwtj 9th Aug 18, 7:27 AM
    • 1 Posts
    • 0 Thanks
    keithwtj
    Manchester to Rhodes 31/3/2018
    Has anyone claimed and received flight delay compensation for this flight. We were over 4 hours late at our arrival after being flown out on Dreamliner after our aircraft was taken out of service. I submitted my claim on 8/4/2018 and keep getting told it is under review. Can anyone please comment.
    • Justice13075
    • By Justice13075 9th Aug 18, 8:04 AM
    • 1,447 Posts
    • 519 Thanks
    Justice13075
    Download Vaubans Guide on page 6 is a template letter before action send it to them and give them 14 days to pay or you will sue them.
    • susidoh
    • By susidoh 9th Aug 18, 9:58 AM
    • 1 Posts
    • 1 Thanks
    susidoh
    Time Limit?
    I am trying to claim for flight compensation for a delayed flight by TUI - who are saying that they don't have to respond to me in any time limit. Is that right? I want phone to chase up but want all the info I can arm myself with first.
    • Justice13075
    • By Justice13075 9th Aug 18, 10:46 AM
    • 1,447 Posts
    • 519 Thanks
    Justice13075
    How long ago did you contact them?
    • DrA_Harrogate
    • By DrA_Harrogate 9th Aug 18, 12:03 PM
    • 266 Posts
    • 101 Thanks
    DrA_Harrogate
    Please put your post in the relevant thread (see first post). Not responding is merely one of a portfolio of tactics airlines use to put people off claiming. Download Vauban's excellent guide and find out that it is probably time for an NBA.
    • MrsHill2013
    • By MrsHill2013 9th Aug 18, 7:23 PM
    • 2 Posts
    • 3 Thanks
    MrsHill2013
    Just wanted to post some really good feedback on receiving compensation from Tui.
    I originally applied via Resolver at the end of June following a 4.5 hour delay on our flight on the 10th June, but after a month I hadn't even had a confirmation from them that they'd received it. Following the advice on MSE, I decided to contact TUI directly, which I did this week. Within 2 days I've received a reply saying we'll get 718 compensation to be paid in the next 28 days! So I'd definitely recommend contacting them directly rather than using any other 3rd party website.
    • savecore
    • By savecore 9th Aug 18, 7:45 PM
    • 1 Posts
    • 1 Thanks
    savecore
    Positive straightforward outcome from TUI
    Flight TOM122 Manchester to Sanford Orlando 19th June 2018 delayed due to technical problem with Dreamliner.
    Replacement Dreamliner flown in from Gatwick to Manchester - took off just under 4 hours late from Manchester.
    Arrived Sanford just over 3 hours late.
    Returned from Orlando and followed TUI's flight-delay claim process - search "tui flight delay claim" and go to the TUI "contact-flight-delays" page (can't post the page link here due to MSE spam policies).
    Followed the TUI instructions and sent the completed email 2nd July 2018.

    No further queries, or requests for further information/proof etc from TUI. No response to email requests for updates either, other than an acknowledgment of my postal address.

    Received a letter dated 2nd August 2018 (which arrived 9th August) informing me that I will receive the full amount of compensation (300 Euros per person) within 28 days.

    Haven't needed to use external intermediaries or threaten court action etc. TUI's letter apologetic, positive and helpful....


    (Should say that I am in no way affiliated to TUI or any part of the airline/holiday industry)


    UPDATE - Cheque in full settlement for sterling equivalent of 300 Euros/person received 10 August 2018. Just under 6 weeks from initial claim to payment with no argument/dispute from TUI and via their simple web-claim page.
    Last edited by savecore; 10-08-2018 at 3:31 PM. Reason: Settlement received
    • JPears
    • By JPears 9th Aug 18, 7:54 PM
    • 4,245 Posts
    • 1,159 Thanks
    JPears
    Well done.
    TUI must have a new employee that doesn't know the M O of delay and deny as much as possible.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Tyzap
    • By Tyzap 9th Aug 18, 8:55 PM
    • 1,678 Posts
    • 731 Thanks
    Tyzap
    Has anyone claimed and received flight delay compensation for this flight. We were over 4 hours late at our arrival after being flown out on Dreamliner after our aircraft was taken out of service. I submitted my claim on 8/4/2018 and keep getting told it is under review. Can anyone please comment.
    Originally posted by keithwtj

    You might be the only one claiming from that flight! so don't wait for others.

    It sounds like a straightforward claim, so take a look at other posts and read/dowload Vaubans guide to gain info and suggestions of what to do next. They will mess you about as long as you let them so grasp the nettle and take control.

    Good luck.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • indiegirl
    • By indiegirl 10th Aug 18, 1:41 PM
    • 1,066 Posts
    • 531 Thanks
    indiegirl
    Hoping I won't need to post much here, but...
    Hi all,

    Just submitted a claim for a 7hr delay to Tui for TOM1219 on the 8th August 2018. Read Vauban's guide and have taken the templates from Resolver (as people are saying they aren't getting a response through Resolver) - used that wording and emailed the Tui after flight delay address direct.

    FlightAware website says "on time", however, but that isn't true - originally scheduled takeoff was 12.05 CET in PMI and it didn't take off until 19.14CET.

    Tui staff on the plane explained that there was a fault to the inbound flight in the morning meaning it didn't take off from Aberdeen to Palma, and they had to get another plane to Aberdeen to replace it which caused the delay. FlightStats said there was a change of aircraft the night before. But anyway, I think compensation is due unless they try and wriggle out with a bird strike on the incoming plane the night before or something. We'll see. I'm prepared to fight.

    I do have another question: all passengers were taken to a holding restaurant for food/drinks etc during the delay. However on return to the airport some managed to source 15 cards from Aena (local support team to Palma airport) for food/water.

    By the time I got to speak to the Aena person, he refused to hand out any more because we'd been to the restaurant. This means that about 25% of the passengers were given 15 each and others weren't. Am I entitled to claim that back for each passenger too?

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