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    • mooretr
    • By mooretr 15th Mar 18, 12:50 PM
    • 10 Posts
    • 3 Thanks
    mooretr
    CEDR Deadline for payment passed yesterday with ZERO contact from TUI. Have fired off emails to CEDR / TUI and CAA today. I'm not going away quietly!
    • JPears
    • By JPears 15th Mar 18, 1:31 PM
    • 3,883 Posts
    • 1,073 Thanks
    JPears
    CEDR Deadline for payment passed yesterday with ZERO contact from TUI. Have fired off emails to CEDR / TUI and CAA today. I'm not going away quietly!
    Originally posted by mooretr
    No surprise there then.
    Make your email to TUI an NBA with legal action to follow in 2weeks (as long as you are prepared to take legal action for recovery)
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • tinmachine
    • By tinmachine 16th Mar 18, 6:40 PM
    • 89 Posts
    • 12 Thanks
    tinmachine
    Flight Delay
    I booked package holiday with Thomsons. Return flight was delayed for nearly four hours with no explanation. I contacted Thomsons for compensation and they have replied stating they are unable to help me as my flight was with Hi Fly. I find this very odd, as the flight home should have been a Thomson flight. I booked the package holiday with Thomson and now they are trying to shift the blame to Hi Fly, who Thomson replaced with my original flight. Any advice welcomed.
    • jpsartre
    • By jpsartre 16th Mar 18, 7:40 PM
    • 3,337 Posts
    • 2,155 Thanks
    jpsartre
    If Hi Fly operated the flight then that's who you need to claim from.
    • philng
    • By philng 18th Mar 18, 9:07 AM
    • 627 Posts
    • 82 Thanks
    philng
    How long do TUI usually take for initial response to flight delay claim?
    Submitted via TUI website and it said up to 56 days for Flight Delay claims but was wondering what other people's actual experiences are?
    • legal magpie
    • By legal magpie 18th Mar 18, 11:01 AM
    • 894 Posts
    • 393 Thanks
    legal magpie
    They will take as long as you let them. You don't have to go at their speed
    • philng
    • By philng 19th Mar 18, 9:20 AM
    • 627 Posts
    • 82 Thanks
    philng
    Unsure what you mean? Only submitted claim 12/3 & when submitted it stated up to 56 days. Just wondered what actual experience is.

    Unsure how this can be speeded up as it states 56 days?
    • JPears
    • By JPears 19th Mar 18, 11:20 AM
    • 3,883 Posts
    • 1,073 Thanks
    JPears
    magpie is saying that 56 days is an arbitrary figure given by TUI. It is rarely kept to and unless you continually badger TUI. If you don't they will probably just not respond at all.
    You can dictate your own timetable, within reason. If you are feeling generous let TUI respond within 56 days, if they don't you send your NBA.
    It would not be unreasonable to expect and request TUI to respond within 21 days, then send your NBA if no response.
    Download Vauban's invaluable guide.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • mooretr
    • By mooretr 20th Mar 18, 10:22 AM
    • 10 Posts
    • 3 Thanks
    mooretr
    TUI Made contact today to ask for bank details. They really make me laugh, I put in a claim for £2124, CEDR awarded me £2136 (difference in exchange rates) and TUI have said they want to pay £2100.47. I have asked for TUI for the full amount and within 7 days as they are already overdue, not the 28 days they want to take.
    • JPears
    • By JPears 20th Mar 18, 10:57 AM
    • 3,883 Posts
    • 1,073 Thanks
    JPears
    Surely they have to abide by the decision of the CEDR and pay you £2136?
    My thinking is the exchange rate should be that at the time of the delay/cancellation (especially if this is favourable for you )
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • legal magpie
    • By legal magpie 20th Mar 18, 12:00 PM
    • 894 Posts
    • 393 Thanks
    legal magpie
    The issue about exchange rates has come up time and time again. In Court proceedings the rate at the time of issue is used when starting the case but when judgement is given the sterling equivalent at the time of judgement is used. So if the claim is for 500 Euros, you convert it to sterling as at the issue date. On judgement, you still get 500 euros but converted as at the date of judgment. This may change after BREXIT
    • DUKE
    • By DUKE 20th Mar 18, 1:36 PM
    • 7,097 Posts
    • 310,271 Thanks
    DUKE
    TUI asked for my bank details today too!
    Thanks everyone!
    • delnkas
    • By delnkas 22nd Mar 18, 9:58 PM
    • 1 Posts
    • 0 Thanks
    delnkas
    delnkas
    We were delayed from Manchester to Barbados on 25 Feb. We put in a claim as were over 4 hours delayed. They have replied and rejected the claim as it was due to weather. There were no issues with the weather in Manchester or Barbados. There was a delay a few days earlier apparently in India which seems to have caused 'knock on' effect. TUI had enough time surely to lay on another aircraft. We are going to pursue this. Can anyone shed any light on our chances thanks
    • Justice13075
    • By Justice13075 22nd Mar 18, 10:06 PM
    • 1,246 Posts
    • 482 Thanks
    Justice13075
    Seems pretty clear cut to me but put your flight details into bottonline and euclaim and see what they say first
    • DUKE
    • By DUKE 23rd Mar 18, 11:54 AM
    • 7,097 Posts
    • 310,271 Thanks
    DUKE
    We were delayed from Manchester to Barbados on 25 Feb. We put in a claim as were over 4 hours delayed. They have replied and rejected the claim as it was due to weather. There were no issues with the weather in Manchester or Barbados. There was a delay a few days earlier apparently in India which seems to have caused 'knock on' effect. TUI had enough time surely to lay on another aircraft. We are going to pursue this. Can anyone shed any light on our chances thanks
    Originally posted by delnkas
    TUI turned me down twice due to bad weather, which it was, but not from 6.00am-7.30pm which was when we eventually took off. I got in touch with CEDR, filled in a few details, & sent evidence of the tweet that TUI had put on twitter saying that the airport re-opened at 3pm. The Adjudicator voted in my favour & ordered TUI to pay up. TUI agreed to pay within 28 days, I'm just waiting for the cash to go into my account now. I expected a much harder battle, maybe I just got lucky there.
    Thanks everyone!
    • jacqhale
    • By jacqhale 25th Mar 18, 12:44 PM
    • 307 Posts
    • 415 Thanks
    jacqhale
    Pleased to say that we received our money from Thomson Airways last week for our delayed flight Rhodes > Bristol last May. Really happy, I did use Bott & Co in the end as it felt the easier thing to do and our flight being delayed due to crew sickness seemed a bit of a grey area. We were also awarded interest and expenses so have received over £1000 for the 4 of us and itís all going in the holiday fund
    • NoviceAngel
    • By NoviceAngel 25th Mar 18, 1:24 PM
    • 2,054 Posts
    • 617 Thanks
    NoviceAngel
    Pleased to say that we received our money from Thomson Airways last week for our delayed flight Rhodes > Bristol last May. Really happy, I did use Bott & Co in the end as it felt the easier thing to do and our flight being delayed due to crew sickness seemed a bit of a grey area. We were also awarded interest and expenses so have received over £1000 for the 4 of us and itís all going in the holiday fund
    Originally posted by jacqhale

    A very good result, theres no shame in using a good NWNF Solicitors.

    Just a shame they didnt pay up at the very beginning.
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!

    Hi, weíve had to remove part of your signature. If youíre not sure why please read the forum rules or email the forum team if youíre still unsure - MSE ForumTeam
    • Fortyfoot
    • By Fortyfoot 30th Mar 18, 4:07 PM
    • 1,789 Posts
    • 907 Thanks
    Fortyfoot
    How long do TUI usually take for initial response to flight delay claim?
    Submitted via TUI website and it said up to 56 days for Flight Delay claims but was wondering what other people's actual experiences are?
    Originally posted by philng
    I made a claim via Tui website on the 10th March and was turned down today via email. Standard letter to all claimants I presume as follows
    "however as the cause of the delay was due to external factors over which we have no control we are not required to pay compensation under Regulation EC 261/2004 in these circumstances."

    I have a letter from Tui set out below, they told me a pack of lies as usual.



    Part of my reply to Tui, I thought I would remind them of Martin. I wonder who does Martin fly with now?



    Fortyfoot
    Last edited by Fortyfoot; 31-03-2018 at 11:09 AM.
    • NoviceAngel
    • By NoviceAngel 30th Mar 18, 4:20 PM
    • 2,054 Posts
    • 617 Thanks
    NoviceAngel
    Then issue an NBA, and follow Vaubans guide. You might have to issue court proceedings to get your compensation, but donít let that put you off.

    Interestingly how did you manage to attach the image to your post ? Iíd love to be able to do that !
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!

    Hi, weíve had to remove part of your signature. If youíre not sure why please read the forum rules or email the forum team if youíre still unsure - MSE ForumTeam
    • Justice13075
    • By Justice13075 30th Mar 18, 6:01 PM
    • 1,246 Posts
    • 482 Thanks
    Justice13075
    Good luck to Thomson if they rely on that defence.
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