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    • lou_lou_
    • By lou_lou_ 13th Mar 18, 7:59 AM
    • 6 Posts
    • 0 Thanks
    lou_lou_
    What difference does landing at 2.05 rather than 0.45 make?

    What would you have done if the flight was slightly delayed based on the original times?

    An hour and a half is nothing!
    Originally posted by BorisThomson
    It doesn't matter if its half an hour, 2 hours or 5 hours its not the time I wanted to land! If I wanted a 2am landing I would have bought a flight with a 2am landing.

    My argument is: If I bought a top online and they sent me one slightly different version (and I didn't like it), id send that back and that would be the norm. Why anyone thinks its ok as a consumer to purchase something in advance, have changes made to the item (however small) and then be told I cant send it back is bizarre!

    I was risking buying that flight in the first place, as i have to be in Devon for 6am (from Birmingham) and now its completely messed up.

    Annoying beyond belief.
    • jpsartre
    • By jpsartre 13th Mar 18, 8:10 AM
    • 3,487 Posts
    • 2,227 Thanks
    jpsartre
    My argument is: If I bought a top online and they sent me one slightly different version (and I didn't like it), id send that back and that would be the norm. Why anyone thinks its ok as a consumer to purchase something in advance, have changes made to the item (however small) and then be told I cant send it back is bizarre!
    Originally posted by lou_lou_
    Departure/arrival times do not form part of your contract with the airline. If you don't like the contract then don't agree to it. I don't use holiday companies like TUI because they reserve the right to change schedules up to 12 hours.
    • lou_lou_
    • By lou_lou_ 13th Mar 18, 9:36 AM
    • 6 Posts
    • 0 Thanks
    lou_lou_
    I agree I never book package deals normally ...boyfriend seemed to have confidence in them! I have resorted to avoiding like the plague after this holiday.

    All airlines seem to have the same terms and conditions. so unless we all buy private planes for ourselves we are in a head lock!
    • jpsartre
    • By jpsartre 13th Mar 18, 9:48 AM
    • 3,487 Posts
    • 2,227 Thanks
    jpsartre
    Yeah, most airlines reserve the right to make changes but many (e.g. BA, KLM, Brussels Airlines) will let you cancel for a refund if the change is more than 2 hours and will offer to rebook if the change is less than that. Wouldn't have made a difference in your case but it's better than the 12 hour rule imposed by TUI, Thomas Cook, etc.
    • Caz3121
    • By Caz3121 13th Mar 18, 9:51 AM
    • 11,436 Posts
    • 7,489 Thanks
    Caz3121
    All airlines seem to have the same terms and conditions. so unless we all buy private planes for ourselves we are in a head lock!
    Originally posted by lou_lou_
    different airlines have different definitions of what constitutes a major change and allows you to cancel for full refund. Many airlines will give refund if the change is over 2 hours (but TUI state 12 hours) there are possibly airlines that would allow you to cancel for a change less than 2 hours but you would need to check the conditions of carriage.
    • BorisThomson
    • By BorisThomson 13th Mar 18, 9:55 AM
    • 1,586 Posts
    • 3,435 Thanks
    BorisThomson
    It doesn't matter if its half an hour, 2 hours or 5 hours its not the time I wanted to land! If I wanted a 2am landing I would have bought a flight with a 2am landing.

    My argument is: If I bought a top online and they sent me one slightly different version (and I didn't like it), id send that back and that would be the norm. Why anyone thinks its ok as a consumer to purchase something in advance, have changes made to the item (however small) and then be told I cant send it back is bizarre!

    I was risking buying that flight in the first place, as i have to be in Devon for 6am (from Birmingham) and now its completely messed up.


    Annoying beyond belief.
    Originally posted by lou_lou_
    So you were always going to be cutting it very fine, and would be scuppered by any delay.
    • cheggers67
    • By cheggers67 14th Mar 18, 5:15 PM
    • 3 Posts
    • 0 Thanks
    cheggers67
    Do you know an address to send the letter to thanks
    • MacTowas
    • By MacTowas 14th Mar 18, 8:45 PM
    • 2 Posts
    • 0 Thanks
    MacTowas
    Delayed Flight with TUI
    Hi,

    I recently flew with TUI from Glasgow to Chambery, France on a flight that was delayed by 4 hours. We were due to transfer by coach to Tignes shortly after landing however, due to the delay, we'd missed it and had to wait a further 3 hours for the next coach. In addition we then had to travel in rush hour (with accidents) which turned a 2.5 hour journey into 7 hours. As a result we effectively lost the first day of our holiday.

    I understand that we can claim compensation from the airline (TUI), for delays over 3 hours, of 250EUR for journeys less than 1500km and 400EUR for journeys between 1500km-3500km but I'm unsure if anything can be claimed from TUI (or our travel insurance) for the knock on effects the flight delay had on the rest of our journey? Also whilst our flight was approx 1400km, our final destination was over 1500km from Glasgow, does this mean we can claim for 400EUR or is the distance only related to the effected flight?

    Thanks for any help provided!

    Regards,

    Scott
    • jpsartre
    • By jpsartre 14th Mar 18, 9:32 PM
    • 3,487 Posts
    • 2,227 Thanks
    jpsartre
    I'm unsure if anything can be claimed from TUI (or our travel insurance) for the knock on effects the flight delay had on the rest of our journey?
    Originally posted by MacTowas
    Not under EU regulations but the terms and conditions of your booking and your policy may offer something. You'll need to see what they say.

    As for the flight, whether you can claim EU compensation or not depends on why your flight was delayed. The relevant distance would be from Glasgow airport to Chambery airport.
    • mooretr
    • By mooretr 15th Mar 18, 12:50 PM
    • 10 Posts
    • 3 Thanks
    mooretr
    CEDR Deadline for payment passed yesterday with ZERO contact from TUI. Have fired off emails to CEDR / TUI and CAA today. I'm not going away quietly!
    • JPears
    • By JPears 15th Mar 18, 1:31 PM
    • 4,174 Posts
    • 1,136 Thanks
    JPears
    CEDR Deadline for payment passed yesterday with ZERO contact from TUI. Have fired off emails to CEDR / TUI and CAA today. I'm not going away quietly!
    Originally posted by mooretr
    No surprise there then.
    Make your email to TUI an NBA with legal action to follow in 2weeks (as long as you are prepared to take legal action for recovery)
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • tinmachine
    • By tinmachine 16th Mar 18, 6:40 PM
    • 89 Posts
    • 12 Thanks
    tinmachine
    Flight Delay
    I booked package holiday with Thomsons. Return flight was delayed for nearly four hours with no explanation. I contacted Thomsons for compensation and they have replied stating they are unable to help me as my flight was with Hi Fly. I find this very odd, as the flight home should have been a Thomson flight. I booked the package holiday with Thomson and now they are trying to shift the blame to Hi Fly, who Thomson replaced with my original flight. Any advice welcomed.
    • jpsartre
    • By jpsartre 16th Mar 18, 7:40 PM
    • 3,487 Posts
    • 2,227 Thanks
    jpsartre
    If Hi Fly operated the flight then that's who you need to claim from.
    • philng
    • By philng 18th Mar 18, 9:07 AM
    • 636 Posts
    • 84 Thanks
    philng
    How long do TUI usually take for initial response to flight delay claim?
    Submitted via TUI website and it said up to 56 days for Flight Delay claims but was wondering what other people's actual experiences are?
    • legal magpie
    • By legal magpie 18th Mar 18, 11:01 AM
    • 914 Posts
    • 402 Thanks
    legal magpie
    They will take as long as you let them. You don't have to go at their speed
    • philng
    • By philng 19th Mar 18, 9:20 AM
    • 636 Posts
    • 84 Thanks
    philng
    Unsure what you mean? Only submitted claim 12/3 & when submitted it stated up to 56 days. Just wondered what actual experience is.

    Unsure how this can be speeded up as it states 56 days?
    • JPears
    • By JPears 19th Mar 18, 11:20 AM
    • 4,174 Posts
    • 1,136 Thanks
    JPears
    magpie is saying that 56 days is an arbitrary figure given by TUI. It is rarely kept to and unless you continually badger TUI. If you don't they will probably just not respond at all.
    You can dictate your own timetable, within reason. If you are feeling generous let TUI respond within 56 days, if they don't you send your NBA.
    It would not be unreasonable to expect and request TUI to respond within 21 days, then send your NBA if no response.
    Download Vauban's invaluable guide.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • mooretr
    • By mooretr 20th Mar 18, 10:22 AM
    • 10 Posts
    • 3 Thanks
    mooretr
    TUI Made contact today to ask for bank details. They really make me laugh, I put in a claim for 2124, CEDR awarded me 2136 (difference in exchange rates) and TUI have said they want to pay 2100.47. I have asked for TUI for the full amount and within 7 days as they are already overdue, not the 28 days they want to take.
    • JPears
    • By JPears 20th Mar 18, 10:57 AM
    • 4,174 Posts
    • 1,136 Thanks
    JPears
    Surely they have to abide by the decision of the CEDR and pay you 2136?
    My thinking is the exchange rate should be that at the time of the delay/cancellation (especially if this is favourable for you )
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • legal magpie
    • By legal magpie 20th Mar 18, 12:00 PM
    • 914 Posts
    • 402 Thanks
    legal magpie
    The issue about exchange rates has come up time and time again. In Court proceedings the rate at the time of issue is used when starting the case but when judgement is given the sterling equivalent at the time of judgement is used. So if the claim is for 500 Euros, you convert it to sterling as at the issue date. On judgement, you still get 500 euros but converted as at the date of judgment. This may change after BREXIT
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