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    • CEDR
    • By CEDR 9th May 18, 6:09 PM
    • 6 Posts
    • 16 Thanks
    CEDR
    Actually we chase down every case, every week and don!!!8217;t stop until the compensation is paid.
    Last edited by CEDR; 09-05-2018 at 9:34 PM.
    • NoviceAngel
    • By NoviceAngel 9th May 18, 9:13 PM
    • 2,034 Posts
    • 608 Thanks
    NoviceAngel
    Actually we chase down every case, every week and don!!!8217;t stop until the compensation is paid.
    Originally posted by CEDR
    Great to hear, but do you have any legal powers to force an airline to pay within an agreed time frame? Or fine them further if they donít ?

    If ĎDukeí had taken his/her case through the County Court system and was successful cases can be legally escalated to Court Bailiffs and if the sum was above £600 even the sheriffs can get involved. Iíve seen on TV a few cases where this has happened - one at Jet2 in Leeds/Bradford. If airlines are that defiant and wonít obey the law after a judge has made a ruling,( I really am not wanting to sound flippant here) but what makes you think that they will obey CEDR ?
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!

    Hi, weíve had to remove part of your signature. If youíre not sure why please read the forum rules or email the forum team if youíre still unsure - MSE ForumTeam
    • CEDR
    • By CEDR 9th May 18, 10:04 PM
    • 6 Posts
    • 16 Thanks
    CEDR
    These schemes are voluntary, the airlines choose to join them instead of staying in the CAA PACT scheme which has no powers to force airlines to abide by their views on a dispute. Any company in any industry that signs a subscription to an ADR/Ombudsman body like CEDR agrees to aide by the decisions made by the adjudicators. There are obviously issues on some aviation cases where the payments have not been made on time but that is an administrative failing in terms of processing payments not a refusal by the airline to comply. None of the airlines that subscribe to CEDR have ever refused to comply with one of our decisions. The delayed payment on some cases like DUKE!!!8217;s is disappointing and I am very sorry about that but we are working hard with the airlines to fix it.

    Could DUKE go to court instead, yes, but Court action is not quick, not free, time consuming and potentially stressful and if you don!!!8217;t have a lawyer to represent you (that you will have to pay for) you may find yourself up against an experienced solicitor if the company decides to contest the case. So on balance I would suggest that CEDR is the better option for most people. We have 40+ qualified lawyers (with experience of thousands of cases) reviewing every case on its merits and a team of dedicated staff working hard for customers to ensure they receive 100% of the compensation they are entitled to under the relevant laws.
    • philng
    • By philng 10th May 18, 9:00 AM
    • 601 Posts
    • 76 Thanks
    philng
    Personally I think it is great that someone from CEDR is prepared to come on this board. It can only help us all to understand the process more clearly & give hope to some of us with pending claims.

    It would be useful to understand whether an airline has to pay a fee for each referral made to CEDR as without which there would surely be nothing to stop them trying to refuse each claim with the hope that the applicant would just go away?
    • JPears
    • By JPears 10th May 18, 9:07 AM
    • 3,671 Posts
    • 1,021 Thanks
    JPears
    Agree with phling BUT
    whilst the ADR schemes are potentially a good idea, as with most similar, they are ill thought out, set up in a hurry by the organisation that wanted rid of irritating consumers (CAA in this case) and poorly managed.
    Fundamental flaws we see repeated:
    1. No mechanism for appeal against the adjudicator's decision.
    2. Process and terms and conditions applied to airlines not transparent to the public.
    3. Specious and spurious decisions/reasoning made by the adjuducators.
    Last edited by JPears; 10-05-2018 at 9:29 AM.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • DUKE
    • By DUKE 10th May 18, 9:20 AM
    • 7,072 Posts
    • 304,342 Thanks
    DUKE
    Had this message yesterday but only just seen it: Hi DUKE

    As you will have seen on the portal TUI have actioned the payment. However, it can take up to 10 days to make it's way from central accounting to your account but it is coming.

    I'm very sorry it has taken so long.

    Regards

    John


    Thanks John, I do appreciate!
    Thanks everyone!
    • CEDR
    • By CEDR 11th May 18, 9:47 AM
    • 6 Posts
    • 16 Thanks
    CEDR
    Personally I think it is great that someone from CEDR is prepared to come on this board. It can only help us all to understand the process more clearly & give hope to some of us with pending claims.

    It would be useful to understand whether an airline has to pay a fee for each referral made to CEDR as without which there would surely be nothing to stop them trying to refuse each claim with the hope that the applicant would just go away?
    Originally posted by philng
    All companies that subscribe to CEDR pay most if not all of a per case fee which is common practice with ADRBís and Ombudsman. That is is because it is either required by law (e.g. telecoms) or because the regulator in a specific sector requires it.
    • CEDR
    • By CEDR 11th May 18, 9:59 AM
    • 6 Posts
    • 16 Thanks
    CEDR
    Agree with phling BUT
    whilst the ADR schemes are potentially a good idea, as with most similar, they are ill thought out, set up in a hurry by the organisation that wanted rid of irritating consumers (CAA in this case) and poorly managed.
    Fundamental flaws we see repeated:
    1. No mechanism for appeal against the adjudicator's decision.
    2. Process and terms and conditions applied to airlines not transparent to the public.
    3. Specious and spurious decisions/reasoning made by the adjuducators.
    Originally posted by JPears
    In answer to your comments:

    It took CEDR over 12 months to prepare for aviation ADR and obtain the certification from the CAA at our own cost (CEDR is a charity by the way).

    Adjudication is by its very nature meant to be a quick and straight forward way to resolve the majority of consumer disputes. If a passenger does not agree with our findings they can simply reject the decision and pursue a court action if they wish with the benefit of all the evidence that they have obtained as part of the CEDR process.

    The Rules of the scheme are publicly available on the CEDR website.

    Finally in regards to your commments on the decisions all I can say is that we work very hard with the CAA to ensure the decisions are of a very high quality but the passenger always has the reject option to fall back on if they donít agree with our findings.
    • JPears
    • By JPears 11th May 18, 1:33 PM
    • 3,671 Posts
    • 1,021 Thanks
    JPears
    Thank you for your input.
    We should agree to disagree.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Shug61
    • By Shug61 13th May 18, 9:42 AM
    • 3 Posts
    • 1 Thanks
    Shug61
    Goa to LGW claim progress to date
    Seems in common with others on here my claim was initially rejected by Tui.

    The plane was in Goa but the Manchester inbound was late, (supposed to crew the LGW flight back) not weather related as nearly all others out from there were on time that day. Tui advises crew rest was reason for delay.
    What makes it worse is I asked the rep in resort the night before the flight (a) if the LGW plane was on time and (b) if the crew were already in Goa, she advised yes to both. If she hadnít I would have sorted a scheduled flight home as had another business long haul the day after I should have got home. She assured me no need as all okay.
    It now seems sheís confirmed she was confused and didnít understand the question....

    Started claim with Tui who apart from acknowledging receipt didnít respond. I chased them and they then advised it was due to plane repositioning so beyond their control. I have evidence that the plane wasnít repositioned as it flew direct from LGW as planned.
    So in 2 months the reason has changed from crew rest to weather. Tui are making it up as they go along!

    Advised by Tui they had investigated again and rejected the claim, but I could contact CEDR if I wanted.

    Submitted details, booking form, booking ref and flight details, and copy of letter handed out at LGW on arrival, and now CEDR asked for copies of all mails, which I have sent.

    Awaiting next response, but assuming this will drag on.
    • Justice13075
    • By Justice13075 13th May 18, 1:50 PM
    • 1,123 Posts
    • 459 Thanks
    Justice13075
    Have you put your flight details into bottonline and also euclaim they will tell you if in their opinion you have a claim. If not do it now.
    • philng
    • By philng 13th May 18, 6:00 PM
    • 601 Posts
    • 76 Thanks
    philng
    Seems to me TUI reject every claim initially hoping most will give up at that point and those that do refer to CEDR hope they will win their fair share so that any referal fee they have to pay CEDR is worth their while.
    • NoviceAngel
    • By NoviceAngel 13th May 18, 7:57 PM
    • 2,034 Posts
    • 608 Thanks
    NoviceAngel
    Seems to me TUI reject every claim initially hoping most will give up at that point and those that do refer to CEDR hope they will win their fair share so that any referal fee they have to pay CEDR is worth their while.
    Originally posted by philng
    Youíre absolutely correct, and Iím sad to say that their tactics do actually work with the majority of passengers.

    I recall Jet2s barrister explaining at the Allen case how they had a bucket list system, (I canít remember the exact % - they will be in the Allen thread) but basically they start of with letís say 100 claims for compo, 95 are rejected - out of the 95, only a tiny minority start court proceedings letís say 5!! Itís shocking the amount of passengers that walk away, and then start to add the hurdle of CEDR I wonder what percentage of claims that get erroneously rejected at CEDR then progress to a Court case ?
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!

    Hi, weíve had to remove part of your signature. If youíre not sure why please read the forum rules or email the forum team if youíre still unsure - MSE ForumTeam
    • JPears
    • By JPears 13th May 18, 9:28 PM
    • 3,671 Posts
    • 1,021 Thanks
    JPears
    And yet the CAA do !!!! all to these airlines that in effect, are breaking the law of the land day in day out.
    Doesn't give me much confidence in any other aspect the CAA are involved in regarding airline regulations and safety
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • NoviceAngel
    • By NoviceAngel 13th May 18, 9:43 PM
    • 2,034 Posts
    • 608 Thanks
    NoviceAngel
    And yet the CAA do !!!! all to these airlines that in effect, are breaking the law of the land day in day out.
    Doesn't give me much confidence in any other aspect the CAA are involved in regarding airline regulations and safety
    Originally posted by JPears


    Well yes, you know the lack of response I got from Mr Andrew Haines

    I still think your chocolate fireguard comment was spot on, just thinking of that chocolate melting in my mouth - OMG thatís almost pornographic - IĎll go back to my darkened room and come back refreshed in the morning!
    Last edited by NoviceAngel; 13-05-2018 at 9:48 PM. Reason: Can!!!8217;t spell pornografic!
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!

    Hi, weíve had to remove part of your signature. If youíre not sure why please read the forum rules or email the forum team if youíre still unsure - MSE ForumTeam
    • NoviceAngel
    • By NoviceAngel 13th May 18, 9:56 PM
    • 2,034 Posts
    • 608 Thanks
    NoviceAngel
    And yet the CAA do !!!!
    Originally posted by JPears
    I think you meant $h1t - but the CAA donít allow it!

    I know exactly what you mean but I want to be able to log on tomorrow!
    Last edited by NoviceAngel; 13-05-2018 at 10:22 PM.
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!

    Hi, weíve had to remove part of your signature. If youíre not sure why please read the forum rules or email the forum team if youíre still unsure - MSE ForumTeam
    • Shug61
    • By Shug61 15th May 18, 4:52 PM
    • 3 Posts
    • 1 Thanks
    Shug61
    Yep entered on both site and both indicated worth making a claim.

    Will see what CEDR come back with before progressing. Got to wait another 12 days yet...
    • NoviceAngel
    • By NoviceAngel 15th May 18, 5:37 PM
    • 2,034 Posts
    • 608 Thanks
    NoviceAngel
    Yep entered on both site and both indicated worth making a claim.

    Will see what CEDR come back with before progressing. Got to wait another 12 days yet...
    Originally posted by Shug61

    And an eventual court date is much longer than that,if you havenít already read Vaubans Guide - by all means try CEDR but courts will be wil be in the background waiting for your claim.
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!

    Hi, weíve had to remove part of your signature. If youíre not sure why please read the forum rules or email the forum team if youíre still unsure - MSE ForumTeam
    • DUKE
    • By DUKE 16th May 18, 8:23 AM
    • 7,072 Posts
    • 304,342 Thanks
    DUKE
    17 December I put in a claim for compensation with TUI ... you know the rest.

    21 January I contacted CEDR.

    4 March CEDR directed TUI to pay me 800 Euros within 28 days. Of course TUI's Rebecca Thomas agreed, but didn't pay up.

    As you know I contacted Rebecca Thomas myself just last week regarding this matter. Also John at CEDR has been working hard to chase this up for me. I even had an email from CAA a few days ago to say they'd be escalating my case too. Thanks to everyone for your help, apart from slight rage when TUI didn't pay up it was a very simple process, & I'd definitely recommend CEDR. It looks like we now have a CEDR in residence at MSE


    16 May TUI finally paid!!!!
    Thanks everyone!
    • NoviceAngel
    • By NoviceAngel 16th May 18, 8:30 AM
    • 2,034 Posts
    • 608 Thanks
    NoviceAngel
    They finally paid hallelujah!

    A good result just a shame it took sooo long.

    Well done
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!

    Hi, weíve had to remove part of your signature. If youíre not sure why please read the forum rules or email the forum team if youíre still unsure - MSE ForumTeam
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